Total complaints
240
Filed since 2022
240 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
240 consumer complaints filed with the CFPB
This profile shows Newport Intermediate Inc.'s complaint history from CFPB public records. 240 consumers have filed complaints since 2022. The company has a 97.5% timely response rate and has provided relief in 12.1% of cases.
Total complaints
240
Filed since 2022
Timely response
97.5%
CFPB-tracked response window
Relief rate
12.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Newport Intermediate Inc.'s 240 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Prepaid card | 161 |
| Money transfer, virtual currency, or money service | 35 |
| Credit card or prepaid card | 20 |
| Credit card | 9 |
| Checking or savings account | 9 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| State | Complaints |
|---|---|
| FL | 26 |
| CA | 23 |
| TX | 16 |
| NJ | 12 |
| NY | 10 |
| PA | 10 |
| OH | 9 |
| MI | 7 |
| MA | 7 |
| OR | 7 |
| VA | 6 |
| WI | 5 |
| MD | 5 |
| CT | 5 |
| MO | 5 |
| SC | 4 |
| NC | 4 |
| IN | 4 |
| GA | 3 |
| SD | 3 |
| Issue | Complaints |
|---|---|
| Trouble using the card | 76 |
| Problem getting a card or closing an account | 44 |
| Problem with a purchase or transfer | 34 |
| Unexpected or other fees | 20 |
| Money was not available when promised | 11 |
| Other transaction problem | 10 |
| Fraud or scam | 7 |
| Managing an account | 7 |
| Trouble using your card | 5 |
| Advertising | 3 |
| Problem with a purchase shown on your statement | 3 |
| Improper use of your report | 2 |
| Unauthorized transactions or other transaction problem | 2 |
| Other features, terms, or problems | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Problem with customer service | 2 |
| Wrong amount charged or received | 2 |
| Fees or interest | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Advertising and marketing, including promotional offers | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 1 | 100% |
| 2023 | 47 | 100% |
| 2024 | 76 | 92.1% |
| 2025 | 92 | 100% |
| 2026 | 24 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Newport Intermediate Inc. has accumulated 240 consumer complaints in the CFPB public database, with filings active across 42 U.S. states. Of those submissions, 95 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2022, and the most recent logged activity is 2026-03-31, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Newport Intermediate Inc. reports a 97.5% timely-response rate and has closed 87.9% of cases with a written explanation to the consumer. 12.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Prepaid card", and the single most common underlying issue is "Trouble using the card".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Newport Intermediate Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Newport Intermediate Inc. has received 240 consumer complaints filed with the Consumer Financial Protection Bureau.
Newport Intermediate Inc. has a 97.5% timely response rate to CFPB complaints.
The most common issue reported against Newport Intermediate Inc. is "Trouble using the card" in the "Prepaid card" product category.
Read our methodology — how this data is sourced, computed, and verified.