CFPB · Faster timely-response band
Citizens Financial Group, Inc.
17.7K CFPB complaints · 100% timely (fast band) · top issue Managing an account.
Citizens Financial Group, Inc. answers 100% on time (upper third) across 17.7K filings. Relief 19.6% · top product Checking or savings account. Allegations, not findings.
- Faster timely-response band
- +6331.3% filings 2011 to 2026
CFPB relief outcome brief
CCDB company citizens-financial-group-inc
19.6% relief · 100% timely · 17.7K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: JPMorgan Chase & Co. (19.4% relief)
Citizens Financial Group, Inc. closes 19.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Citizens Financial Group, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (63/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
92 / 100 percentile-benchmarked
19.6% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
63 / 100 percentile-benchmarked
80% of complaints closed with an explanation to the consumer
How 17.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citizens Financial Group, Inc. complaint mix by product
- Checking or 6K 42.2% – 26% relief
- Mortgage 4K 24.3% – 10% relief
- Bank account 2K 13.4% – 47% relief
- Credit reporting, 874 5.8% – 2% relief
- Credit reporting 857 5.6% – 1% relief
- Debt collection 695 4.6% – 5% relief
- Credit card 626 4.1% – 25% relief
Heavy-volume mix: how Citizens Financial Group, Inc.'s 17.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 6.4K |
| Mortgage | 3.7K |
| Bank account or service | 2.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 874 |
| Credit reporting or other personal consumer reports | 857 |
| Debt collection | 695 |
| Credit card | 626 |
| Credit card or prepaid card | 477 |
| Money transfer, virtual currency, or money service | 476 |
| Vehicle loan or lease | 443 |
| Student loan | 355 |
| Payday loan, title loan, or personal loan | 294 |
| Consumer Loan | 284 |
| Payday loan, title loan, personal loan, or advance loan | 138 |
| Money transfers | 25 |
| Credit reporting | 8 |
| Prepaid card | 7 |
| Debt or credit management | 5 |
| Other financial service | 3 |
| Payday loan | 1 |
Nationwide filing states for Citizens Financial Group, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- PA
- 16.3% of this company's filings
Citizens Financial Group, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.0K
- +6331.3% vs 2011
Volume vs. relief
Where Citizens Financial Group, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Citizens Financial Group, Inc. files more complaint volume than 87% of them, and closes complaints with relief more often than 81% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 17,704 · Closed with relief: 19.6%
Top States
| State | Complaints |
|---|---|
| PA | 2.9K |
| NY | 2.5K |
| MA | 2.5K |
| OH | 972 |
| MI | 948 |
| NJ | 781 |
| FL | 750 |
| RI | 642 |
| CA | 543 |
| CT | 510 |
| IL | 497 |
| NH | 450 |
| TX | 391 |
| GA | 321 |
| DE | 320 |
| VA | 271 |
| MD | 262 |
| NC | 205 |
| VT | 133 |
| AZ | 131 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 3.8K |
| Trouble during payment process | 1.3K |
| Incorrect information on your report | 931 |
| Account opening, closing, or management | 773 |
| Opening an account | 712 |
| Closing an account | 707 |
| Improper use of your report | 650 |
| Problem with a lender or other company charging your account | 579 |
| Problem caused by your funds being low | 568 |
| Loan servicing, payments, escrow account | 531 |
| Problems caused by my funds being low | 527 |
| Deposits and withdrawals | 510 |
| Struggling to pay mortgage | 485 |
| Managing the loan or lease | 384 |
| Loan modification,collection,foreclosure | 383 |
| Applying for a mortgage or refinancing an existing mortgage | 346 |
| Attempts to collect debt not owed | 280 |
| Problem with a purchase shown on your statement | 266 |
| Fraud or scam | 217 |
| Closing on a mortgage | 217 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 16 | 93.8% |
| 2012 | 795 | 99.9% |
| 2013 | 644 | 100% |
| 2014 | 686 | 100% |
| 2015 | 754 | 100% |
| 2016 | 860 | 100% |
| 2017 | 858 | 99.9% |
| 2018 | 956 | 100% |
| 2019 | 1.0K | 100% |
| 2020 | 905 | 100% |
| 2021 | 1.3K | 100% |
| 2022 | 1.8K | 99.9% |
| 2023 | 2.0K | 100% |
| 2024 | 2.0K | 99.9% |
| 2025 | 2.0K | 100% |
| 2026 | 1.0K | 100% |
Source: CFPB Consumer Complaint Database
Citizens Financial Group, Inc. in the faster-timely third
Citizens Financial Group, Inc.'s 17,704 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 37.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Timely response 100% sits in the upper third of the corpus.
Citizens Financial Group, Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 19.6% with relief; 80% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citizens Financial Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Citizens Financial Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 17.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Citizens Financial Group, Inc. (#44 of 342; 100% timely; 19.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band