CITIZENS FINANCIAL GROUP, INC.

What the CFPB Record Shows About CITIZENS FINANCIAL GROUP, INC.

CITIZENS FINANCIAL GROUP, INC. has accumulated 14,179 consumer complaints in the CFPB public database, with filings active across 55 U.S. states. Of those submissions, 3,409 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-04-05, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, CITIZENS FINANCIAL GROUP, INC. reports a 100% timely-response rate and has closed 79.6% of cases with a written explanation to the consumer. 20.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CITIZENS FINANCIAL GROUP, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.