Citizens Financial Group, Inc.
17.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citizens Financial Group, Inc. complaint mix by product
- Checking or 6K 42.2% – 26% relief
- Mortgage 4K 24.3% – 10% relief
- Bank account 2K 13.4% – 47% relief
- Credit reporting, 874 5.8% – 2% relief
- Credit reporting 857 5.6% – 1% relief
- Debt collection 695 4.6% – 5% relief
- Credit card 626 4.1% – 25% relief
How Citizens Financial Group, Inc.'s 17.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 6.4K |
| Mortgage | 3.7K |
| Bank account or service | 2.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 874 |
| Credit reporting or other personal consumer reports | 857 |
| Debt collection | 695 |
| Credit card | 626 |
| Credit card or prepaid card | 477 |
| Money transfer, virtual currency, or money service | 476 |
| Vehicle loan or lease | 443 |
| Student loan | 355 |
| Payday loan, title loan, or personal loan | 294 |
| Consumer Loan | 284 |
| Payday loan, title loan, personal loan, or advance loan | 138 |
| Money transfers | 25 |
| Credit reporting | 8 |
| Prepaid card | 7 |
| Debt or credit management | 5 |
| Other financial service | 3 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| PA | 2.9K |
| NY | 2.5K |
| MA | 2.5K |
| OH | 972 |
| MI | 948 |
| NJ | 781 |
| FL | 750 |
| RI | 642 |
| CA | 543 |
| CT | 510 |
| IL | 497 |
| NH | 450 |
| TX | 391 |
| GA | 321 |
| DE | 320 |
| VA | 271 |
| MD | 262 |
| NC | 205 |
| VT | 133 |
| AZ | 131 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 3.8K |
| Trouble during payment process | 1.3K |
| Incorrect information on your report | 931 |
| Account opening, closing, or management | 773 |
| Opening an account | 712 |
| Closing an account | 707 |
| Improper use of your report | 650 |
| Problem with a lender or other company charging your account | 579 |
| Problem caused by your funds being low | 568 |
| Loan servicing, payments, escrow account | 531 |
| Problems caused by my funds being low | 527 |
| Deposits and withdrawals | 510 |
| Struggling to pay mortgage | 485 |
| Managing the loan or lease | 384 |
| Loan modification,collection,foreclosure | 383 |
| Applying for a mortgage or refinancing an existing mortgage | 346 |
| Attempts to collect debt not owed | 280 |
| Problem with a purchase shown on your statement | 266 |
| Fraud or scam | 217 |
| Closing on a mortgage | 217 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 16 | 93.8% |
| 2012 | 795 | 99.9% |
| 2013 | 644 | 100% |
| 2014 | 686 | 100% |
| 2015 | 754 | 100% |
| 2016 | 860 | 100% |
| 2017 | 858 | 99.9% |
| 2018 | 956 | 100% |
| 2019 | 1.0K | 100% |
| 2020 | 905 | 100% |
| 2021 | 1.3K | 100% |
| 2022 | 1.8K | 99.9% |
| 2023 | 2.0K | 100% |
| 2024 | 2.0K | 99.9% |
| 2025 | 2.0K | 100% |
| 2026 | 1.0K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Citizens Financial Group, Inc.
Citizens Financial Group, Inc.'s 17,704 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. Only 37.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
Citizens Financial Group, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 19.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citizens Financial Group, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Citizens Financial Group, Inc. have?
17,704, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Citizens Financial Group, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Citizens Financial Group, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.