CFPB · Faster timely-response band

Citizens Financial Group, Inc.

17.7K CFPB complaints · 100% timely (fast band) · top issue Managing an account.

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17.7K CFPB complaints

Citizens Financial Group, Inc. answers 100% on time (upper third) across 17.7K filings. Relief 19.6% · top product Checking or savings account. Allegations, not findings.

  • Volume rank #44 of 342
  • Faster timely-response band
  • +6331.3% filings 2011 to 2026

CFPB relief outcome brief

CCDB company citizens-financial-group-inc

19.6% relief · 100% timely · 17.7K filings · Checking or savings account

Same-product relief peers

Nearest relief peer: JPMorgan Chase & Co. (19.4% relief)

Citizens Financial Group, In…19.6%Shellpoint Partners, LLC2%Kriya Capital, LLC84%Fidelity National Informatio…0%Aes/Pheaa22.9%
Closed-with-relief % among Citizens Financial Group, Inc. and nearest filing-volume peers

Citizens Financial Group, Inc. closes 19.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 17.7K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 19.6%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Citizens Financial Group, Inc. complaint mix by product

Total complaints: 17.7K

Citizens Financial Group, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 17.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 6,406 complaints (42.2%), resolution 26.1% Checking or 42.2% Mortgage: 3,696 complaints (24.3%), resolution 10.0% Mortgage 24.3% Bank account: 2,034 complaints (13.4%), resolution 46.8% Bank account 13.4% Credit reporting,: 874 complaints (5.8%), resolution 1.5% Credit reporting: 857 complaints (5.6%), resolution 1.4% Debt collection: 695 complaints (4.6%), resolution 5.0% Credit card: 626 complaints (4.1%), resolution 24.8%
  • Checking or 6K 42.2% – 26% relief
  • Mortgage 4K 24.3% – 10% relief
  • Bank account 2K 13.4% – 47% relief
  • Credit reporting, 874 5.8% – 2% relief
  • Credit reporting 857 5.6% – 1% relief
  • Debt collection 695 4.6% – 5% relief
  • Credit card 626 4.1% – 25% relief

Heavy-volume mix: how Citizens Financial Group, Inc.'s 17.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Checking or savings account 6.4K
Mortgage 3.7K
Bank account or service 2.0K
Credit reporting, credit repair services, or other personal consumer reports 874
Credit reporting or other personal consumer reports 857
Debt collection 695
Credit card 626
Credit card or prepaid card 477
Money transfer, virtual currency, or money service 476
Vehicle loan or lease 443
Student loan 355
Payday loan, title loan, or personal loan 294
Consumer Loan 284
Payday loan, title loan, personal loan, or advance loan 138
Money transfers 25
Credit reporting 8
Prepaid card 7
Debt or credit management 5
Other financial service 3
Payday loan 1

Nationwide filing states for Citizens Financial Group, Inc.

Top states by attributed volume, heavy-filing company

Nationwide footprint
Leading state
PA
16.3% of this company's filings
PA2.9KNY2.5KMA2.5KOH972MI948NJ781FL750RI642

Citizens Financial Group, Inc. rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
1.0K
+6331.3% vs 2011
05001,0001,5002,0002,500 201120132015201720192021202320252026 1,029

Top States

State Complaints
PA 2.9K
NY 2.5K
MA 2.5K
OH 972
MI 948
NJ 781
FL 750
RI 642
CA 543
CT 510
IL 497
NH 450
TX 391
GA 321
DE 320
VA 271
MD 262
NC 205
VT 133
AZ 131

Top Issues

Issue Complaints
Managing an account 3.8K
Trouble during payment process 1.3K
Incorrect information on your report 931
Account opening, closing, or management 773
Opening an account 712
Closing an account 707
Improper use of your report 650
Problem with a lender or other company charging your account 579
Problem caused by your funds being low 568
Loan servicing, payments, escrow account 531
Problems caused by my funds being low 527
Deposits and withdrawals 510
Struggling to pay mortgage 485
Managing the loan or lease 384
Loan modification,collection,foreclosure 383
Applying for a mortgage or refinancing an existing mortgage 346
Attempts to collect debt not owed 280
Problem with a purchase shown on your statement 266
Fraud or scam 217
Closing on a mortgage 217

Yearly Trend

Year Complaints Timely
2011 16 93.8%
2012 795 99.9%
2013 644 100%
2014 686 100%
2015 754 100%
2016 860 100%
2017 858 99.9%
2018 956 100%
2019 1.0K 100%
2020 905 100%
2021 1.3K 100%
2022 1.8K 99.9%
2023 2.0K 100%
2024 2.0K 99.9%
2025 2.0K 100%
2026 1.0K 100%

Source: CFPB Consumer Complaint Database

Citizens Financial Group, Inc. in the faster-timely third

Citizens Financial Group, Inc.'s 17,704 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 37.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Timely response 100% sits in the upper third of the corpus.

Citizens Financial Group, Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 19.6% with relief; 80% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citizens Financial Group, Inc..

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Citizens Financial Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 17.7K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 100%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Citizens Financial Group, Inc. (#44 of 342; 100% timely; 19.6% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band