FactorTrust, Inc.
1.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
FactorTrust, Inc. complaint mix by product
- Credit reporting 1K 67.6% – 0% relief
- Credit reporting, 599 31.3% – 0% relief
- Credit reporting 11 0.6% – 9% relief
- Debt collection 4 0.2% – 0% relief
- Payday loan, 3 0.2% – 0% relief
- Credit card 2 0.1% – 0% relief
- Bank account 2 0.1% – 0% relief
How FactorTrust, Inc.'s 1.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 1.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 599 |
| Credit reporting | 11 |
| Debt collection | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card or prepaid card | 2 |
| Bank account or service | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 251 |
| TX | 242 |
| CA | 213 |
| GA | 189 |
| NY | 126 |
| MS | 117 |
| NV | 60 |
| TN | 56 |
| VA | 56 |
| MD | 51 |
| MI | 49 |
| IL | 46 |
| PA | 40 |
| MA | 39 |
| IN | 38 |
| NC | 36 |
| NJ | 32 |
| AZ | 31 |
| OH | 29 |
| LA | 28 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 907 |
| Improper use of your report | 375 |
| Problem with fraud alerts or security freezes | 277 |
| Problem with a company's investigation into an existing problem | 120 |
| Unable to get your credit report or credit score | 117 |
| Problem with a credit reporting company's investigation into an existing problem | 86 |
| Incorrect information on credit report | 6 |
| Credit monitoring or identity theft protection services | 5 |
| Written notification about debt | 4 |
| Unable to get credit report/credit score | 3 |
| Can't contact lender or servicer | 3 |
| Problem with a company's investigation into an existing issue | 2 |
| Improper use of my credit report | 2 |
| Account opening, closing, or management | 2 |
| Getting a credit card | 1 |
| Getting the loan | 1 |
| Fraud or scam | 1 |
| Trouble using your card | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 4 | 75% |
| 2016 | 5 | 100% |
| 2017 | 9 | 100% |
| 2018 | 18 | 100% |
| 2019 | 63 | 100% |
| 2020 | 131 | 100% |
| 2021 | 133 | 100% |
| 2022 | 106 | 100% |
| 2023 | 295 | 98.3% |
| 2024 | 859 | 99.1% |
| 2025 | 291 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About FactorTrust, Inc.
FactorTrust, Inc.'s 1,915 logged complaints reach a nationwide footprint - 49 states have at least one filing on record. Only 23.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2025-04-05.
FactorTrust, Inc. answers 99.3% of complaints inside the CFPB's tracked window and closes 99.8% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about FactorTrust, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does FactorTrust, Inc. have?
1,915, per the CFPB's public complaint count for this company (see the full breakdown above).
Does FactorTrust, Inc. respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about FactorTrust, Inc.?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.