CFPB · Heavy filing volume
Select Portfolio Servicing, Inc.
16.2K CFPB complaints (heavy-volume third) · 54 states · top issue Struggling to pay mortgage.
Select Portfolio Servicing, Inc. is in the heavy-volume third with 16.2K CFPB complaints (ranks #48 of 342). Timely 99.6% · relief 0.9% · top product Mortgage. Allegations, not findings.
- Volume rank #48 of 342
- Heavy filing volume
- +65000% filings 2011 to 2026
CFPB relief outcome brief
CCDB company select-portfolio-servicing-inc
0.9% relief · 99.6% timely · 16.2K filings · Mortgage
Same-product relief peers
Nearest relief peer: Mortgage Research Center, LLC (0.9% relief)
Select Portfolio Servicing, Inc. closes 0.9% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 16.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Select Portfolio Servicing, Inc. complaint mix by product
- Mortgage 15K 91.7% – 1% relief
- Debt collection 806 5.0% – 0% relief
- Credit reporting, 296 1.8% – 1% relief
- Credit reporting 205 1.3% – 0% relief
- Debt or 17 0.1% – 0% relief
- Money transfer, 14 0.1% – 0% relief
- Checking or 10 0.1% – 0% relief
Heavy-volume mix: how Select Portfolio Servicing, Inc.'s 16.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 14.8K |
| Debt collection | 806 |
| Credit reporting, credit repair services, or other personal consumer reports | 296 |
| Credit reporting or other personal consumer reports | 205 |
| Debt or credit management | 17 |
| Money transfer, virtual currency, or money service | 14 |
| Checking or savings account | 10 |
| Bank account or service | 10 |
| Credit reporting | 5 |
| Consumer Loan | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit card or prepaid card | 4 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card | 1 |
| Student loan | 1 |
Nationwide filing states for Select Portfolio Servicing, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 22.2% of this company's filings
Select Portfolio Servicing, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 651
- +65000% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 3.6K |
| FL | 2.0K |
| GA | 1.0K |
| NY | 992 |
| TX | 738 |
| MD | 683 |
| NJ | 675 |
| IL | 600 |
| PA | 536 |
| VA | 474 |
| MA | 362 |
| OH | 319 |
| WA | 312 |
| NC | 311 |
| AZ | 273 |
| MI | 268 |
| TN | 240 |
| CT | 196 |
| NV | 185 |
| MO | 165 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 4.5K |
| Trouble during payment process | 3.8K |
| Loan modification,collection,foreclosure | 3.5K |
| Loan servicing, payments, escrow account | 1.4K |
| Incorrect information on your report | 447 |
| Applying for a mortgage or refinancing an existing mortgage | 433 |
| Closing on a mortgage | 362 |
| Other | 260 |
| Settlement process and costs | 180 |
| Attempts to collect debt not owed | 178 |
| Application, originator, mortgage broker | 151 |
| False statements or representation | 142 |
| Took or threatened to take negative or legal action | 123 |
| Written notification about debt | 114 |
| Disclosure verification of debt | 111 |
| Problem with a credit reporting company's investigation into an existing problem | 96 |
| Credit decision / Underwriting | 68 |
| Problem with a company's investigation into an existing problem | 61 |
| Improper use of your report | 51 |
| Communication tactics | 50 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 261 | 98.5% |
| 2013 | 848 | 98.1% |
| 2014 | 1.4K | 99.2% |
| 2015 | 1.4K | 99.8% |
| 2016 | 1.5K | 100% |
| 2017 | 1.4K | 99.8% |
| 2018 | 1.2K | 98.5% |
| 2019 | 1.2K | 99.5% |
| 2020 | 1.1K | 100% |
| 2021 | 1.3K | 99.5% |
| 2022 | 988 | 100% |
| 2023 | 978 | 100% |
| 2024 | 1.1K | 100% |
| 2025 | 981 | 100% |
| 2026 | 651 | 100% |
Source: CFPB Consumer Complaint Database
Select Portfolio Servicing, Inc. in the heavy-volume third
Select Portfolio Servicing, Inc.'s 16,214 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 35.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#48 of 342).
Select Portfolio Servicing, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 98.8% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Select Portfolio Servicing, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Select Portfolio Servicing, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 16.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Select Portfolio Servicing, Inc. (#48 of 342; 99.6% timely; 0.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume