CFPB · Heavy filing volume
Select Portfolio Servicing, Inc.
16.2K CFPB complaints (heavy-volume third) · 54 states · top issue Struggling to pay mortgage.
Select Portfolio Servicing, Inc. is in the heavy-volume third with 16.2K CFPB complaints (ranks #48 of 342). Timely 99.6% · relief 0.9% · top product Mortgage. Allegations, not findings.
- Heavy filing volume
- +65000% filings 2011 to 2026
CFPB relief outcome brief
CCDB company select-portfolio-servicing-inc
0.9% relief · 99.6% timely · 16.2K filings · Mortgage
Same-product relief peers
Nearest relief peer: Mortgage Research Center, LLC (0.9% relief)
Select Portfolio Servicing, Inc. closes 0.9% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Select Portfolio Servicing, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (4/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
4 / 100 percentile-benchmarked
0.9% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
98.8% of complaints closed with an explanation to the consumer
How 16.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Select Portfolio Servicing, Inc. complaint mix by product
- Mortgage 15K 91.7% – 1% relief
- Debt collection 806 5.0% – 0% relief
- Credit reporting, 296 1.8% – 1% relief
- Credit reporting 205 1.3% – 0% relief
- Debt or 17 0.1% – 0% relief
- Money transfer, 14 0.1% – 0% relief
- Checking or 10 0.1% – 0% relief
Heavy-volume mix: how Select Portfolio Servicing, Inc.'s 16.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 14.8K |
| Debt collection | 806 |
| Credit reporting, credit repair services, or other personal consumer reports | 296 |
| Credit reporting or other personal consumer reports | 205 |
| Debt or credit management | 17 |
| Money transfer, virtual currency, or money service | 14 |
| Checking or savings account | 10 |
| Bank account or service | 10 |
| Credit reporting | 5 |
| Consumer Loan | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit card or prepaid card | 4 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card | 1 |
| Student loan | 1 |
Nationwide filing states for Select Portfolio Servicing, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 22.2% of this company's filings
Select Portfolio Servicing, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 651
- +65000% vs 2011
Volume vs. relief
Where Select Portfolio Servicing, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Select Portfolio Servicing, Inc. files more complaint volume than 86% of them, and closes complaints with relief more often than 39% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 16,214 · Closed with relief: 0.9%
Top States
| State | Complaints |
|---|---|
| CA | 3.6K |
| FL | 2.0K |
| GA | 1.0K |
| NY | 992 |
| TX | 738 |
| MD | 683 |
| NJ | 675 |
| IL | 600 |
| PA | 536 |
| VA | 474 |
| MA | 362 |
| OH | 319 |
| WA | 312 |
| NC | 311 |
| AZ | 273 |
| MI | 268 |
| TN | 240 |
| CT | 196 |
| NV | 185 |
| MO | 165 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 4.5K |
| Trouble during payment process | 3.8K |
| Loan modification,collection,foreclosure | 3.5K |
| Loan servicing, payments, escrow account | 1.4K |
| Incorrect information on your report | 447 |
| Applying for a mortgage or refinancing an existing mortgage | 433 |
| Closing on a mortgage | 362 |
| Other | 260 |
| Settlement process and costs | 180 |
| Attempts to collect debt not owed | 178 |
| Application, originator, mortgage broker | 151 |
| False statements or representation | 142 |
| Took or threatened to take negative or legal action | 123 |
| Written notification about debt | 114 |
| Disclosure verification of debt | 111 |
| Problem with a credit reporting company's investigation into an existing problem | 96 |
| Credit decision / Underwriting | 68 |
| Problem with a company's investigation into an existing problem | 61 |
| Improper use of your report | 51 |
| Communication tactics | 50 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 261 | 98.5% |
| 2013 | 848 | 98.1% |
| 2014 | 1.4K | 99.2% |
| 2015 | 1.4K | 99.8% |
| 2016 | 1.5K | 100% |
| 2017 | 1.4K | 99.8% |
| 2018 | 1.2K | 98.5% |
| 2019 | 1.2K | 99.5% |
| 2020 | 1.1K | 100% |
| 2021 | 1.3K | 99.5% |
| 2022 | 988 | 100% |
| 2023 | 978 | 100% |
| 2024 | 1.1K | 100% |
| 2025 | 981 | 100% |
| 2026 | 651 | 100% |
Source: CFPB Consumer Complaint Database
Select Portfolio Servicing, Inc. in the heavy-volume third
Select Portfolio Servicing, Inc.'s 16,214 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 35.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#48 of 342).
Select Portfolio Servicing, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 98.8% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Select Portfolio Servicing, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Select Portfolio Servicing, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 16.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Select Portfolio Servicing, Inc. (#48 of 342; 99.6% timely; 0.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume