Select Portfolio Servicing, Inc.
16.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Select Portfolio Servicing, Inc. complaint mix by product
- Mortgage 15K 91.7% – 1% relief
- Debt collection 806 5.0% – 0% relief
- Credit reporting, 296 1.8% – 1% relief
- Credit reporting 205 1.3% – 0% relief
- Debt or 17 0.1% – 0% relief
- Money transfer, 14 0.1% – 0% relief
- Checking or 10 0.1% – 0% relief
How Select Portfolio Servicing, Inc.'s 16.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 14.8K |
| Debt collection | 806 |
| Credit reporting, credit repair services, or other personal consumer reports | 296 |
| Credit reporting or other personal consumer reports | 205 |
| Debt or credit management | 17 |
| Money transfer, virtual currency, or money service | 14 |
| Checking or savings account | 10 |
| Bank account or service | 10 |
| Credit reporting | 5 |
| Consumer Loan | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit card or prepaid card | 4 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit card | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 3.6K |
| FL | 2.0K |
| GA | 1.0K |
| NY | 992 |
| TX | 738 |
| MD | 683 |
| NJ | 675 |
| IL | 600 |
| PA | 536 |
| VA | 474 |
| MA | 362 |
| OH | 319 |
| WA | 312 |
| NC | 311 |
| AZ | 273 |
| MI | 268 |
| TN | 240 |
| CT | 196 |
| NV | 185 |
| MO | 165 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 4.5K |
| Trouble during payment process | 3.8K |
| Loan modification,collection,foreclosure | 3.5K |
| Loan servicing, payments, escrow account | 1.4K |
| Incorrect information on your report | 447 |
| Applying for a mortgage or refinancing an existing mortgage | 433 |
| Closing on a mortgage | 362 |
| Other | 260 |
| Settlement process and costs | 180 |
| Attempts to collect debt not owed | 178 |
| Application, originator, mortgage broker | 151 |
| False statements or representation | 142 |
| Took or threatened to take negative or legal action | 123 |
| Written notification about debt | 114 |
| Disclosure verification of debt | 111 |
| Problem with a credit reporting company's investigation into an existing problem | 96 |
| Credit decision / Underwriting | 68 |
| Problem with a company's investigation into an existing problem | 61 |
| Improper use of your report | 51 |
| Communication tactics | 50 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 261 | 98.5% |
| 2013 | 848 | 98.1% |
| 2014 | 1.4K | 99.2% |
| 2015 | 1.4K | 99.8% |
| 2016 | 1.5K | 100% |
| 2017 | 1.4K | 99.8% |
| 2018 | 1.2K | 98.5% |
| 2019 | 1.2K | 99.5% |
| 2020 | 1.1K | 100% |
| 2021 | 1.3K | 99.5% |
| 2022 | 988 | 100% |
| 2023 | 978 | 100% |
| 2024 | 1.1K | 100% |
| 2025 | 981 | 100% |
| 2026 | 651 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Select Portfolio Servicing, Inc.
Select Portfolio Servicing, Inc.'s 16,214 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. Only 35.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
Select Portfolio Servicing, Inc. answers 99.6% of complaints inside the CFPB's tracked window and closes 98.8% with a written explanation. 0.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Select Portfolio Servicing, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Select Portfolio Servicing, Inc. have?
16,214, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Select Portfolio Servicing, Inc. respond to complaints on time?
99.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Select Portfolio Servicing, Inc.?
"Struggling to pay mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.