CFPB · Heavy filing volume
Navient Solutions, LLC.
43.6K CFPB complaints (heavy-volume third) · 61 states · top issue Dealing with your lender or servicer.
Navient Solutions, LLC. is in the heavy-volume third with 43.6K CFPB complaints (ranks #22 of 342). Timely 100% · relief 5.9% · top product Student loan. Allegations, not findings.
- Volume rank #22 of 342
- Heavy filing volume
- -68.8% filings 2012 to 2026
CFPB relief outcome brief
CCDB company navient-solutions-llc
5.9% relief · 100% timely · 43.6K filings · Student loan
Same-product relief peers
Nearest relief peer: Granite State Management & Resources (6% relief)
Navient Solutions, LLC. closes 5.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Navient Solutions, LLC.'s 43.6K filings include narrative text
47.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Navient Solutions, LLC. complaint mix by product
- Student loan 36K 81.9% – 6% relief
- Debt collection 4K 9.3% – 5% relief
- Credit reporting, 3K 6.8% – 7% relief
- Credit reporting 779 1.8% – 2% relief
- Consumer Loan 36 0.1% – 6% relief
- Credit reporting 31 0.1% – 10% relief
- Payday loan, 23 0.1% – 0% relief
Heavy-volume mix: how Navient Solutions, LLC.'s 43.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 35.7K |
| Debt collection | 4.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 3.0K |
| Credit reporting or other personal consumer reports | 779 |
| Consumer Loan | 36 |
| Credit reporting | 31 |
| Payday loan, title loan, or personal loan | 23 |
| Bank account or service | 15 |
| Credit card or prepaid card | 15 |
| Money transfer, virtual currency, or money service | 13 |
| Mortgage | 9 |
| Other financial service | 7 |
| Debt or credit management | 6 |
| Checking or savings account | 5 |
| Credit card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Payday loan | 1 |
Nationwide filing states for Navient Solutions, LLC.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 10% of this company's filings
Navient Solutions, LLC. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 377
- -68.8% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 4.4K |
| FL | 3.2K |
| NY | 3.1K |
| TX | 2.9K |
| GA | 2.2K |
| PA | 2.1K |
| OH | 1.7K |
| IL | 1.7K |
| NJ | 1.5K |
| VA | 1.4K |
| MD | 1.3K |
| WA | 1.3K |
| NC | 1.2K |
| MI | 1.2K |
| MA | 1.1K |
| AZ | 967 |
| IN | 883 |
| TN | 747 |
| CO | 742 |
| MO | 720 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 11.7K |
| Dealing with my lender or servicer | 8.6K |
| Struggling to repay your loan | 5.9K |
| Can't repay my loan | 4.9K |
| Incorrect information on your report | 3.2K |
| Repaying your loan | 1.7K |
| Communication tactics | 1.1K |
| Problem with a credit reporting company's investigation into an existing problem | 1.0K |
| Getting a loan | 796 |
| Problems when you are unable to pay | 766 |
| Attempts to collect debt not owed | 696 |
| Cont'd attempts collect debt not owed | 580 |
| Improper use of your report | 466 |
| False statements or representation | 398 |
| Written notification about debt | 369 |
| Improper contact or sharing of info | 258 |
| Disclosure verification of debt | 224 |
| Problem with a company's investigation into an existing problem | 195 |
| Took or threatened to take negative or legal action | 185 |
| Threatened to contact someone or share information improperly | 161 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1.2K | 100% |
| 2013 | 1.6K | 100% |
| 2014 | 2.4K | 100% |
| 2015 | 2.1K | 100% |
| 2016 | 3.3K | 100% |
| 2017 | 11.9K | 100% |
| 2018 | 5.1K | 100% |
| 2019 | 3.8K | 100% |
| 2020 | 2.2K | 100% |
| 2021 | 1.9K | 100% |
| 2022 | 2.1K | 100% |
| 2023 | 1.4K | 100% |
| 2024 | 3.1K | 100% |
| 2025 | 1.1K | 100% |
| 2026 | 377 | 100% |
Source: CFPB Consumer Complaint Database
Navient Solutions, LLC. in the heavy-volume third
Navient Solutions, LLC.'s 43,642 logged complaints reach a nationwide footprint - 61 states have at least one filing. 47.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#22 of 342).
Navient Solutions, LLC. answers 100% of complaints inside the CFPB's tracked window and closes 94% with a written explanation. 5.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Navient Solutions, LLC..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Navient Solutions, LLC.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 43.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Navient Solutions, LLC. (#22 of 342; 100% timely; 5.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume