Navient Solutions, LLC.
43.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Navient Solutions, LLC. complaint mix by product
- Student loan 36K 81.9% – 6% relief
- Debt collection 4K 9.3% – 5% relief
- Credit reporting, 3K 6.8% – 7% relief
- Credit reporting 779 1.8% – 2% relief
- Consumer Loan 36 0.1% – 6% relief
- Credit reporting 31 0.1% – 10% relief
- Payday loan, 23 0.1% – 0% relief
How Navient Solutions, LLC.'s 43.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 35.7K |
| Debt collection | 4.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 3.0K |
| Credit reporting or other personal consumer reports | 779 |
| Consumer Loan | 36 |
| Credit reporting | 31 |
| Payday loan, title loan, or personal loan | 23 |
| Bank account or service | 15 |
| Credit card or prepaid card | 15 |
| Money transfer, virtual currency, or money service | 13 |
| Mortgage | 9 |
| Other financial service | 7 |
| Debt or credit management | 6 |
| Checking or savings account | 5 |
| Credit card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 4.4K |
| FL | 3.2K |
| NY | 3.1K |
| TX | 2.9K |
| GA | 2.2K |
| PA | 2.1K |
| OH | 1.7K |
| IL | 1.7K |
| NJ | 1.5K |
| VA | 1.4K |
| MD | 1.3K |
| WA | 1.3K |
| NC | 1.2K |
| MI | 1.2K |
| MA | 1.1K |
| AZ | 967 |
| IN | 883 |
| TN | 747 |
| CO | 742 |
| MO | 720 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 11.7K |
| Dealing with my lender or servicer | 8.6K |
| Struggling to repay your loan | 5.9K |
| Can't repay my loan | 4.9K |
| Incorrect information on your report | 3.2K |
| Repaying your loan | 1.7K |
| Communication tactics | 1.1K |
| Problem with a credit reporting company's investigation into an existing problem | 1.0K |
| Getting a loan | 796 |
| Problems when you are unable to pay | 766 |
| Attempts to collect debt not owed | 696 |
| Cont'd attempts collect debt not owed | 580 |
| Improper use of your report | 466 |
| False statements or representation | 398 |
| Written notification about debt | 369 |
| Improper contact or sharing of info | 258 |
| Disclosure verification of debt | 224 |
| Problem with a company's investigation into an existing problem | 195 |
| Took or threatened to take negative or legal action | 185 |
| Threatened to contact someone or share information improperly | 161 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1.2K | 100% |
| 2013 | 1.6K | 100% |
| 2014 | 2.4K | 100% |
| 2015 | 2.1K | 100% |
| 2016 | 3.3K | 100% |
| 2017 | 11.9K | 100% |
| 2018 | 5.1K | 100% |
| 2019 | 3.8K | 100% |
| 2020 | 2.2K | 100% |
| 2021 | 1.9K | 100% |
| 2022 | 2.1K | 100% |
| 2023 | 1.4K | 100% |
| 2024 | 3.1K | 100% |
| 2025 | 1.1K | 100% |
| 2026 | 377 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Navient Solutions, LLC.
Navient Solutions, LLC.'s 43,642 logged complaints reach a nationwide footprint - 61 states have at least one filing on record. 47.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
Navient Solutions, LLC. answers 100% of complaints inside the CFPB's tracked window and closes 94% with a written explanation. 5.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Navient Solutions, LLC..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Navient Solutions, LLC. have?
43,642, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Navient Solutions, LLC. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Navient Solutions, LLC.?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.