CFPB · Heavy filing volume
Navient Solutions, LLC.
43.6K CFPB complaints (heavy-volume third) · 61 states · top issue Dealing with your lender or servicer.
Navient Solutions, LLC. is in the heavy-volume third with 43.6K CFPB complaints (ranks #22 of 342). Timely 100% · relief 5.9% · top product Student loan. Allegations, not findings.
- Heavy filing volume
- -68.8% filings 2012 to 2026
CFPB relief outcome brief
CCDB company navient-solutions-llc
5.9% relief · 100% timely · 43.6K filings · Student loan
Same-product relief peers
Nearest relief peer: Granite State Management & Resources (6% relief)
Navient Solutions, LLC. closes 5.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Navient Solutions, LLC. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (28/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
28 / 100 percentile-benchmarked
5.9% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
94% of complaints closed with an explanation to the consumer
Most of Navient Solutions, LLC.'s 43.6K filings include narrative text
47.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Navient Solutions, LLC. complaint mix by product
- Student loan 36K 81.9% – 6% relief
- Debt collection 4K 9.3% – 5% relief
- Credit reporting, 3K 6.8% – 7% relief
- Credit reporting 779 1.8% – 2% relief
- Consumer Loan 36 0.1% – 6% relief
- Credit reporting 31 0.1% – 10% relief
- Payday loan, 23 0.1% – 0% relief
Heavy-volume mix: how Navient Solutions, LLC.'s 43.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 35.7K |
| Debt collection | 4.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 3.0K |
| Credit reporting or other personal consumer reports | 779 |
| Consumer Loan | 36 |
| Credit reporting | 31 |
| Payday loan, title loan, or personal loan | 23 |
| Bank account or service | 15 |
| Credit card or prepaid card | 15 |
| Money transfer, virtual currency, or money service | 13 |
| Mortgage | 9 |
| Other financial service | 7 |
| Debt or credit management | 6 |
| Checking or savings account | 5 |
| Credit card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Vehicle loan or lease | 2 |
| Prepaid card | 1 |
| Payday loan | 1 |
Nationwide filing states for Navient Solutions, LLC.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 10% of this company's filings
Navient Solutions, LLC. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 377
- -68.8% vs 2012
Volume vs. relief
Where Navient Solutions, LLC. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Navient Solutions, LLC. files more complaint volume than 94% of them, and closes complaints with relief more often than 58% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 43,642 · Closed with relief: 5.9%
Top States
| State | Complaints |
|---|---|
| CA | 4.4K |
| FL | 3.2K |
| NY | 3.1K |
| TX | 2.9K |
| GA | 2.2K |
| PA | 2.1K |
| OH | 1.7K |
| IL | 1.7K |
| NJ | 1.5K |
| VA | 1.4K |
| MD | 1.3K |
| WA | 1.3K |
| NC | 1.2K |
| MI | 1.2K |
| MA | 1.1K |
| AZ | 967 |
| IN | 883 |
| TN | 747 |
| CO | 742 |
| MO | 720 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 11.7K |
| Dealing with my lender or servicer | 8.6K |
| Struggling to repay your loan | 5.9K |
| Can't repay my loan | 4.9K |
| Incorrect information on your report | 3.2K |
| Repaying your loan | 1.7K |
| Communication tactics | 1.1K |
| Problem with a credit reporting company's investigation into an existing problem | 1.0K |
| Getting a loan | 796 |
| Problems when you are unable to pay | 766 |
| Attempts to collect debt not owed | 696 |
| Cont'd attempts collect debt not owed | 580 |
| Improper use of your report | 466 |
| False statements or representation | 398 |
| Written notification about debt | 369 |
| Improper contact or sharing of info | 258 |
| Disclosure verification of debt | 224 |
| Problem with a company's investigation into an existing problem | 195 |
| Took or threatened to take negative or legal action | 185 |
| Threatened to contact someone or share information improperly | 161 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1.2K | 100% |
| 2013 | 1.6K | 100% |
| 2014 | 2.4K | 100% |
| 2015 | 2.1K | 100% |
| 2016 | 3.3K | 100% |
| 2017 | 11.9K | 100% |
| 2018 | 5.1K | 100% |
| 2019 | 3.8K | 100% |
| 2020 | 2.2K | 100% |
| 2021 | 1.9K | 100% |
| 2022 | 2.1K | 100% |
| 2023 | 1.4K | 100% |
| 2024 | 3.1K | 100% |
| 2025 | 1.1K | 100% |
| 2026 | 377 | 100% |
Source: CFPB Consumer Complaint Database
Navient Solutions, LLC. in the heavy-volume third
Navient Solutions, LLC.'s 43,642 logged complaints reach a nationwide footprint - 61 states have at least one filing. 47.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#22 of 342).
Navient Solutions, LLC. answers 100% of complaints inside the CFPB's tracked window and closes 94% with a written explanation. 5.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Navient Solutions, LLC..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Navient Solutions, LLC.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 43.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Navient Solutions, LLC. (#22 of 342; 100% timely; 5.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume