2026 data Public-data reference. official source

First Credit Services Inc.

1.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1.3K consumer complaints filed with the CFPB

This profile shows First Credit Services Inc.'s complaint history from CFPB public records. 1,271 consumers have filed complaints since 2013. The company has a 99.5% timely response rate and has provided relief in 0.2% of cases.

1.3K
Total Complaints
99.5%
Timely Response
1.9%
Disputed
0.2%
Relief Provided
50
States Active
2013
Since

Total complaints

1.3K

Filed since 2013

Timely response

99.5%

CFPB-tracked response window

Relief rate

0.2%

Closed with monetary or non-monetary relief

Timely response rate 99.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.2%
Industry median

Share closed with monetary or non-monetary relief.

First Credit Services Inc. complaint mix by product

Total complaints: 1.3K

First Credit Services Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.3K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 1,083 complaints (85.3%), resolution 0.3% Debt collection 85.3% Credit reporting: 135 complaints (10.6%), resolution 0.0% Credit reporting 10.6% Credit reporting,: 47 complaints (3.7%), resolution 0.0% Credit card: 2 complaints (0.2%), resolution 0.0% Bank account: 1 complaints (0.1%), resolution 0.0% Mortgage: 1 complaints (0.1%), resolution 0.0% Credit card: 1 complaints (0.1%), resolution 0.0%
  • Debt collection 1K 85.3% 0% relief
  • Credit reporting 135 10.6% 0% relief
  • Credit reporting, 47 3.7% 0% relief
  • Credit card 2 0.2% 0% relief
  • Bank account 1 0.1% 0% relief
  • Mortgage 1 0.1% 0% relief
  • Credit card 1 0.1% 0% relief

How First Credit Services Inc.'s 1.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 1.1K
Credit reporting or other personal consumer reports 135
Credit reporting, credit repair services, or other personal consumer reports 47
Credit card 2
Bank account or service 1
Mortgage 1
Credit card or prepaid card 1
Consumer Loan 1

Top States

State Complaints
FL 282
TX 135
GA 111
NJ 94
CA 67
NY 60
MI 45
LA 45
MD 42
MA 42
VA 31
NC 28
SC 28
TN 26
IN 26
PA 25
OH 19
AL 13
WA 11
AZ 11

Top Issues

Issue Complaints
Attempts to collect debt not owed 431
Written notification about debt 194
Took or threatened to take negative or legal action 115
Communication tactics 103
False statements or representation 100
Cont'd attempts collect debt not owed 84
Incorrect information on your report 81
Improper use of your report 66
Disclosure verification of debt 31
Problem with a company's investigation into an existing problem 19
Problem with a credit reporting company's investigation into an existing problem 15
Electronic communications 12
Improper contact or sharing of info 7
Threatened to contact someone or share information improperly 6
Getting a credit card 2
Account opening, closing, or management 1
Confusing or missing disclosures 1
Credit monitoring or identity theft protection services 1
Problem with a purchase shown on your statement 1
Managing the loan or lease 1

Yearly Trend

Year Complaints Timely
2013 17 100%
2014 69 100%
2015 28 100%
2016 30 100%
2017 48 100%
2018 40 97.5%
2019 46 91.3%
2020 67 100%
2021 83 100%
2022 67 100%
2023 98 100%
2024 160 100%
2025 366 100%
2026 152 99.3%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About First Credit Services Inc.

First Credit Services Inc. has accumulated 1,271 consumer complaints in the CFPB public database, with filings active across 50 U.S. states. Of those submissions, 325 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-28, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, First Credit Services Inc. reports a 99.5% timely-response rate and has closed 99.1% of cases with a written explanation to the consumer. 0.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.9% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating First Credit Services Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does First Credit Services Inc. have?

First Credit Services Inc. has received 1,271 consumer complaints filed with the Consumer Financial Protection Bureau.

Does First Credit Services Inc. respond to complaints on time?

First Credit Services Inc. has a 99.5% timely response rate to CFPB complaints.

What is the most common complaint about First Credit Services Inc.?

The most common issue reported against First Credit Services Inc. is "Attempts to collect debt not owed" in the "Debt collection" product category.

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