Total complaints
881
Filed since 2021
881 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
881 consumer complaints filed with the CFPB
This profile shows Sezzle Inc.'s complaint history from CFPB public records. 881 consumers have filed complaints since 2021. The company has a 91.5% timely response rate and has provided relief in 0.7% of cases.
Total complaints
881
Filed since 2021
Timely response
91.5%
CFPB-tracked response window
Relief rate
0.7%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Sezzle Inc.'s 881 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 331 |
| Debt collection | 246 |
| Payday loan, title loan, personal loan, or advance loan | 114 |
| Credit reporting, credit repair services, or other personal consumer reports | 67 |
| Credit card | 53 |
| Money transfer, virtual currency, or money service | 27 |
| Credit card or prepaid card | 13 |
| Prepaid card | 11 |
| Payday loan, title loan, or personal loan | 9 |
| Checking or savings account | 8 |
| Debt or credit management | 2 |
| State | Complaints |
|---|---|
| TX | 135 |
| FL | 69 |
| CA | 67 |
| GA | 63 |
| NY | 50 |
| IL | 41 |
| PA | 38 |
| AL | 36 |
| NC | 35 |
| MD | 26 |
| SC | 23 |
| AZ | 22 |
| MI | 21 |
| IN | 20 |
| LA | 20 |
| TN | 19 |
| MS | 19 |
| VA | 18 |
| OH | 18 |
| MA | 17 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 269 |
| Took or threatened to take negative or legal action | 101 |
| Attempts to collect debt not owed | 99 |
| Problem with a company's investigation into an existing problem | 76 |
| Improper use of your report | 69 |
| Problem when making payments | 33 |
| Charged fees or interest you didn't expect | 25 |
| Problem with a purchase shown on your statement | 23 |
| Written notification about debt | 21 |
| False statements or representation | 20 |
| Getting the loan | 12 |
| Getting a credit card | 12 |
| Problem with additional add-on products or services | 12 |
| Unauthorized transactions or other transaction problem | 11 |
| Problem with the payoff process at the end of the loan | 10 |
| Struggling to pay your loan | 8 |
| Fees or interest | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Problem with a lender or other company charging your account | 6 |
| Problem with a purchase or transfer | 5 |
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 12 | 91.7% |
| 2022 | 66 | 9.1% |
| 2023 | 48 | 95.8% |
| 2024 | 149 | 95.3% |
| 2025 | 408 | 98.8% |
| 2026 | 198 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Sezzle Inc. has accumulated 881 consumer complaints in the CFPB public database, with filings active across 46 U.S. states. Of those submissions, 200 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2021, and the most recent logged activity is 2026-04-04, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Sezzle Inc. reports a 91.5% timely-response rate and has closed 99.2% of cases with a written explanation to the consumer. 0.7% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Sezzle Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Sezzle Inc. has received 881 consumer complaints filed with the Consumer Financial Protection Bureau.
Sezzle Inc. has a 91.5% timely response rate to CFPB complaints.
The most common issue reported against Sezzle Inc. is "Incorrect information on your report" in the "Credit reporting or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.