CFPB · Slower timely-response band
Sezzle Inc.
1.3K CFPB complaints · 92.8% timely (slow band) · top issue Incorrect information on your report.
Sezzle Inc. answers 92.8% on time (lower third) across 1.3K filings. Relief 1.1% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Slower timely-response band
- +2450% filings 2021 to 2026
CFPB relief outcome brief
CCDB company sezzle-inc
1.1% relief · 92.8% timely · 1.3K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Grow Credit Inc (1.2% relief)
Sezzle Inc. closes 1.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sezzle Inc. scores strongest on closed with explanation (96/100 percentile-benchmarked) and weakest on relief provided (5/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
5 / 100 percentile-benchmarked
1.1% of complaints closed with relief to the consumer
Timely response
87 / 100 percentile-benchmarked
92.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
96 / 100 percentile-benchmarked
98% of complaints closed with an explanation to the consumer
How 1.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sezzle Inc. complaint mix by product
- Credit reporting 455 37.0% – 0% relief
- Debt collection 354 28.8% – 1% relief
- Payday loan, 190 15.4% – 3% relief
- Credit card 90 7.3% – 1% relief
- Credit reporting, 75 6.1% – 1% relief
- Money transfer, 50 4.1% – 0% relief
- Credit card 17 1.4% – 18% relief
Lighter-volume mix: how Sezzle Inc.'s 1.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 455 |
| Debt collection | 354 |
| Payday loan, title loan, personal loan, or advance loan | 190 |
| Credit card | 90 |
| Credit reporting, credit repair services, or other personal consumer reports | 75 |
| Money transfer, virtual currency, or money service | 50 |
| Credit card or prepaid card | 17 |
| Checking or savings account | 15 |
| Prepaid card | 14 |
| Payday loan, title loan, or personal loan | 12 |
| Debt or credit management | 2 |
Nationwide filing states for Sezzle Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- TX
- 15.7% of this company's filings
Sezzle Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 408
- +2450% vs 2021
Volume vs. relief
Where Sezzle Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Sezzle Inc. files more complaint volume than 14% of them, and closes complaints with relief more often than 41% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,274 · Closed with relief: 1.1%
Top States
| State | Complaints |
|---|---|
| TX | 200 |
| FL | 101 |
| CA | 97 |
| GA | 92 |
| NY | 65 |
| IL | 58 |
| NC | 52 |
| AL | 51 |
| PA | 49 |
| MD | 41 |
| AZ | 34 |
| SC | 32 |
| LA | 31 |
| TN | 29 |
| OH | 29 |
| VA | 28 |
| IN | 28 |
| NJ | 24 |
| MO | 23 |
| MS | 23 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 363 |
| Took or threatened to take negative or legal action | 152 |
| Attempts to collect debt not owed | 141 |
| Problem with a company's investigation into an existing problem | 109 |
| Improper use of your report | 81 |
| Problem when making payments | 52 |
| Charged fees or interest you didn't expect | 50 |
| Problem with a purchase shown on your statement | 38 |
| False statements or representation | 28 |
| Written notification about debt | 27 |
| Problem with additional add-on products or services | 23 |
| Unauthorized transactions or other transaction problem | 21 |
| Getting the loan | 16 |
| Getting a credit card | 15 |
| Other features, terms, or problems | 14 |
| Struggling to pay your loan | 13 |
| Problem with the payoff process at the end of the loan | 12 |
| Problem with a lender or other company charging your account | 11 |
| Unexpected or other fees | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 16 | 93.8% |
| 2022 | 76 | 10.5% |
| 2023 | 65 | 95.4% |
| 2024 | 192 | 93.8% |
| 2025 | 517 | 98.5% |
| 2026 | 408 | 100% |
Source: CFPB Consumer Complaint Database
Sezzle Inc. in the slower-timely third
Sezzle Inc.'s 1,274 logged complaints reach a nationwide footprint - 48 states have at least one filing. Only 33.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2021 through 2026-06-25. Timely response 92.8% sits in the lower third of the corpus.
Sezzle Inc. answers 92.8% of complaints inside the CFPB's tracked window (timely band: slow) and closes 1.1% with relief; 98% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit reporting or other personal consumer reports" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sezzle Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sezzle Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sezzle Inc. (#293 of 342; 92.8% timely; 1.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band