Total complaints
696
Filed since 2012
696 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
696 consumer complaints filed with the CFPB
This profile shows SN SERVICING CORPORATION's complaint history from CFPB public records. 696 consumers have filed complaints since 2012. The company has a 93.7% timely response rate and has provided relief in 0.1% of cases.
Total complaints
696
Filed since 2012
Timely response
93.7%
CFPB-tracked response window
Relief rate
0.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How SN SERVICING CORPORATION's 696 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Mortgage | 635 |
| Debt collection | 45 |
| Credit reporting or other personal consumer reports | 9 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Checking or savings account | 1 |
| Debt or credit management | 1 |
| Money transfer, virtual currency, or money service | 1 |
| State | Complaints |
|---|---|
| FL | 78 |
| CA | 67 |
| NY | 52 |
| NJ | 47 |
| MD | 41 |
| IL | 33 |
| GA | 31 |
| TX | 31 |
| NC | 28 |
| LA | 26 |
| SC | 24 |
| MI | 22 |
| MA | 22 |
| OH | 18 |
| TN | 18 |
| PA | 13 |
| WA | 11 |
| AL | 11 |
| VA | 11 |
| AZ | 9 |
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 303 |
| Trouble during payment process | 205 |
| Loan modification,collection,foreclosure | 35 |
| Loan servicing, payments, escrow account | 31 |
| Closing on a mortgage | 19 |
| Applying for a mortgage or refinancing an existing mortgage | 18 |
| Took or threatened to take negative or legal action | 15 |
| Incorrect information on your report | 14 |
| Attempts to collect debt not owed | 12 |
| Other | 9 |
| Written notification about debt | 6 |
| False statements or representation | 5 |
| Cont'd attempts collect debt not owed | 4 |
| Unable to get your credit report or credit score | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Settlement process and costs | 2 |
| Application, originator, mortgage broker | 2 |
| Disclosure verification of debt | 2 |
| Problem with customer service | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 100% |
| 2013 | 13 | 100% |
| 2014 | 8 | 37.5% |
| 2015 | 27 | 66.7% |
| 2016 | 21 | 81% |
| 2017 | 31 | 90.3% |
| 2018 | 41 | 87.8% |
| 2019 | 45 | 77.8% |
| 2020 | 81 | 90.1% |
| 2021 | 90 | 100% |
| 2022 | 73 | 100% |
| 2023 | 59 | 100% |
| 2024 | 91 | 100% |
| 2025 | 85 | 100% |
| 2026 | 25 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
SN SERVICING CORPORATION has accumulated 696 consumer complaints in the CFPB public database, with filings active across 43 U.S. states. Of those submissions, 180 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-03-31, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, SN SERVICING CORPORATION reports a 93.7% timely-response rate and has closed 99.7% of cases with a written explanation to the consumer. 0.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 3.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Struggling to pay mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating SN SERVICING CORPORATION: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
SN SERVICING CORPORATION has received 696 consumer complaints filed with the Consumer Financial Protection Bureau.
SN SERVICING CORPORATION has a 93.7% timely response rate to CFPB complaints.
The most common issue reported against SN SERVICING CORPORATION is "Struggling to pay mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.