2026 data Public-data reference Official source

Webster Bank, National Association

1.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.6K
Total Complaints
99.8%
Timely Response
0%
Disputed
16.6%
Relief Provided
51
States Active
2012
Since

Data updated June 2026

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 16.6%
Industry median

Share closed with monetary or non-monetary relief.

Webster Bank, National Association complaint mix by product

Total complaints: 1.6K

Webster Bank, National Association complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.6K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 986 complaints (64.1%), resolution 14.5% Checking or 64.1% Bank account: 228 complaints (14.8%), resolution 38.2% Bank account 14.8% Mortgage: 198 complaints (12.9%), resolution 10.1% Mortgage 12.9% Money transfer,: 66 complaints (4.3%), resolution 6.1% Debt collection: 28 complaints (1.8%), resolution 3.6% Credit card: 19 complaints (1.2%), resolution 26.3% Credit reporting,: 14 complaints (0.9%), resolution 7.1%
  • Checking or 986 64.1% – 15% relief
  • Bank account 228 14.8% – 38% relief
  • Mortgage 198 12.9% – 10% relief
  • Money transfer, 66 4.3% – 6% relief
  • Debt collection 28 1.8% – 4% relief
  • Credit card 19 1.2% – 26% relief
  • Credit reporting, 14 0.9% – 7% relief

How Webster Bank, National Association's 1.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 986
Bank account or service 228
Mortgage 198
Money transfer, virtual currency, or money service 66
Debt collection 28
Credit card or prepaid card 19
Credit reporting, credit repair services, or other personal consumer reports 14
Credit card 12
Payday loan, title loan, or personal loan 11
Credit reporting or other personal consumer reports 10
Payday loan, title loan, personal loan, or advance loan 6
Consumer Loan 4
Prepaid card 3
Vehicle loan or lease 2
Money transfers 1

Top States

State Complaints
CT 556
NY 208
MA 126
CA 86
TX 79
FL 59
IL 35
GA 35
RI 34
VA 29
AZ 24
CO 22
PA 21
NC 21
OH 19
NJ 17
WA 17
MD 15
TN 12
SC 11

Top Issues

Issue Complaints
Managing an account 667
Closing an account 150
Account opening, closing, or management 117
Problem with a lender or other company charging your account 75
Trouble during payment process 68
Opening an account 57
Deposits and withdrawals 57
Problem caused by your funds being low 34
Problems caused by my funds being low 30
Other transaction problem 25
Struggling to pay mortgage 25
Loan servicing, payments, escrow account 24
Incorrect information on your report 21
Loan modification,collection,foreclosure 21
Applying for a mortgage or refinancing an existing mortgage 20
Took or threatened to take negative or legal action 15
Fraud or scam 13
Money was not available when promised 13
Using a debit or ATM card 13
Closing on a mortgage 12

Yearly Trend

Year Complaints Timely
2012 32 100%
2013 43 100%
2014 44 97.7%
2015 63 98.4%
2016 92 100%
2017 107 100%
2018 92 100%
2019 65 100%
2020 84 100%
2021 62 100%
2022 141 100%
2023 191 100%
2024 245 100%
2025 180 99.4%
2026 147 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Webster Bank, National Association

Webster Bank, National Association's 1,588 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. Only 37.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-26.

Webster Bank, National Association answers 99.8% of complaints inside the CFPB's tracked window and closes 82.9% with a written explanation. 16.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Webster Bank, National Association.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Webster Bank, National Association have?

1,588, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Webster Bank, National Association respond to complaints on time?

99.8% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Webster Bank, National Association?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.