CFPB · Higher closed-with-relief share
Webster Bank, National Association
1.6K CFPB complaints · 16.6% relief (high band) · top issue Managing an account.
Webster Bank, National Association closes 16.6% with relief (upper third) on 1.6K filings. Timely 99.8% · top product Checking or savings account. Allegations, not findings.
- Volume rank #258 of 342
- Higher closed-with-relief share
- +359.4% filings 2012 to 2026
CFPB relief outcome brief
CCDB company webster-bank-national-association
16.6% relief · 99.8% timely · 1.6K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Northwest Bancshares Inc (16.7% relief)
Webster Bank, National Association closes 16.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Webster Bank, National Association complaint mix by product
- Checking or 986 64.1% – 15% relief
- Bank account 228 14.8% – 38% relief
- Mortgage 198 12.9% – 10% relief
- Money transfer, 66 4.3% – 6% relief
- Debt collection 28 1.8% – 4% relief
- Credit card 19 1.2% – 26% relief
- Credit reporting, 14 0.9% – 7% relief
Lighter-volume mix: how Webster Bank, National Association's 1.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 986 |
| Bank account or service | 228 |
| Mortgage | 198 |
| Money transfer, virtual currency, or money service | 66 |
| Debt collection | 28 |
| Credit card or prepaid card | 19 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Credit card | 12 |
| Payday loan, title loan, or personal loan | 11 |
| Credit reporting or other personal consumer reports | 10 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Consumer Loan | 4 |
| Prepaid card | 3 |
| Vehicle loan or lease | 2 |
| Money transfers | 1 |
Nationwide filing states for Webster Bank, National Association
Top states by attributed volume, lighter-filing company
- Leading state
- CT
- 35% of this company's filings
Webster Bank, National Association rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 147
- +359.4% vs 2012
Top States
| State | Complaints |
|---|---|
| CT | 556 |
| NY | 208 |
| MA | 126 |
| CA | 86 |
| TX | 79 |
| FL | 59 |
| IL | 35 |
| GA | 35 |
| RI | 34 |
| VA | 29 |
| AZ | 24 |
| CO | 22 |
| PA | 21 |
| NC | 21 |
| OH | 19 |
| NJ | 17 |
| WA | 17 |
| MD | 15 |
| TN | 12 |
| SC | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 667 |
| Closing an account | 150 |
| Account opening, closing, or management | 117 |
| Problem with a lender or other company charging your account | 75 |
| Trouble during payment process | 68 |
| Opening an account | 57 |
| Deposits and withdrawals | 57 |
| Problem caused by your funds being low | 34 |
| Problems caused by my funds being low | 30 |
| Other transaction problem | 25 |
| Struggling to pay mortgage | 25 |
| Loan servicing, payments, escrow account | 24 |
| Incorrect information on your report | 21 |
| Loan modification,collection,foreclosure | 21 |
| Applying for a mortgage or refinancing an existing mortgage | 20 |
| Took or threatened to take negative or legal action | 15 |
| Fraud or scam | 13 |
| Money was not available when promised | 13 |
| Using a debit or ATM card | 13 |
| Closing on a mortgage | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 32 | 100% |
| 2013 | 43 | 100% |
| 2014 | 44 | 97.7% |
| 2015 | 63 | 98.4% |
| 2016 | 92 | 100% |
| 2017 | 107 | 100% |
| 2018 | 92 | 100% |
| 2019 | 65 | 100% |
| 2020 | 84 | 100% |
| 2021 | 62 | 100% |
| 2022 | 141 | 100% |
| 2023 | 191 | 100% |
| 2024 | 245 | 100% |
| 2025 | 180 | 99.4% |
| 2026 | 147 | 100% |
Source: CFPB Consumer Complaint Database
Webster Bank, National Association in the higher-relief third
Webster Bank, National Association's 1,588 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 37.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-26. Closed-with-relief 16.6% sits in the upper third of the corpus.
Webster Bank, National Association closes 16.6% with monetary or non-monetary relief and answers 99.8% inside the CFPB window; 82.9% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Webster Bank, National Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Webster Bank, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Webster Bank, National Association (#258 of 342; 99.8% timely; 16.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share