CFPB · Higher closed-with-relief share
Webster Bank, National Association
1.6K CFPB complaints · 16.6% relief (high band) · top issue Managing an account.
Webster Bank, National Association closes 16.6% with relief (upper third) on 1.6K filings. Timely 99.8% · top product Checking or savings account. Allegations, not findings.
- Higher closed-with-relief share
- +359.4% filings 2012 to 2026
CFPB relief outcome brief
CCDB company webster-bank-national-association
16.6% relief · 99.8% timely · 1.6K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Northwest Bancshares Inc (16.7% relief)
Webster Bank, National Association closes 16.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Webster Bank, National Association scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (69/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
78 / 100 percentile-benchmarked
16.6% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
69 / 100 percentile-benchmarked
82.9% of complaints closed with an explanation to the consumer
How 1.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Webster Bank, National Association complaint mix by product
- Checking or 986 64.1% – 15% relief
- Bank account 228 14.8% – 38% relief
- Mortgage 198 12.9% – 10% relief
- Money transfer, 66 4.3% – 6% relief
- Debt collection 28 1.8% – 4% relief
- Credit card 19 1.2% – 26% relief
- Credit reporting, 14 0.9% – 7% relief
Lighter-volume mix: how Webster Bank, National Association's 1.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 986 |
| Bank account or service | 228 |
| Mortgage | 198 |
| Money transfer, virtual currency, or money service | 66 |
| Debt collection | 28 |
| Credit card or prepaid card | 19 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Credit card | 12 |
| Payday loan, title loan, or personal loan | 11 |
| Credit reporting or other personal consumer reports | 10 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Consumer Loan | 4 |
| Prepaid card | 3 |
| Vehicle loan or lease | 2 |
| Money transfers | 1 |
Nationwide filing states for Webster Bank, National Association
Top states by attributed volume, lighter-filing company
- Leading state
- CT
- 35% of this company's filings
Webster Bank, National Association rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 147
- +359.4% vs 2012
Volume vs. relief
Where Webster Bank, National Association sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Webster Bank, National Association files more complaint volume than 25% of them, and closes complaints with relief more often than 78% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,588 · Closed with relief: 16.6%
Top States
| State | Complaints |
|---|---|
| CT | 556 |
| NY | 208 |
| MA | 126 |
| CA | 86 |
| TX | 79 |
| FL | 59 |
| IL | 35 |
| GA | 35 |
| RI | 34 |
| VA | 29 |
| AZ | 24 |
| CO | 22 |
| PA | 21 |
| NC | 21 |
| OH | 19 |
| NJ | 17 |
| WA | 17 |
| MD | 15 |
| TN | 12 |
| SC | 11 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 667 |
| Closing an account | 150 |
| Account opening, closing, or management | 117 |
| Problem with a lender or other company charging your account | 75 |
| Trouble during payment process | 68 |
| Opening an account | 57 |
| Deposits and withdrawals | 57 |
| Problem caused by your funds being low | 34 |
| Problems caused by my funds being low | 30 |
| Other transaction problem | 25 |
| Struggling to pay mortgage | 25 |
| Loan servicing, payments, escrow account | 24 |
| Incorrect information on your report | 21 |
| Loan modification,collection,foreclosure | 21 |
| Applying for a mortgage or refinancing an existing mortgage | 20 |
| Took or threatened to take negative or legal action | 15 |
| Fraud or scam | 13 |
| Money was not available when promised | 13 |
| Using a debit or ATM card | 13 |
| Closing on a mortgage | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 32 | 100% |
| 2013 | 43 | 100% |
| 2014 | 44 | 97.7% |
| 2015 | 63 | 98.4% |
| 2016 | 92 | 100% |
| 2017 | 107 | 100% |
| 2018 | 92 | 100% |
| 2019 | 65 | 100% |
| 2020 | 84 | 100% |
| 2021 | 62 | 100% |
| 2022 | 141 | 100% |
| 2023 | 191 | 100% |
| 2024 | 245 | 100% |
| 2025 | 180 | 99.4% |
| 2026 | 147 | 100% |
Source: CFPB Consumer Complaint Database
Webster Bank, National Association in the higher-relief third
Webster Bank, National Association's 1,588 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 37.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-26. Closed-with-relief 16.6% sits in the upper third of the corpus.
Webster Bank, National Association closes 16.6% with monetary or non-monetary relief and answers 99.8% inside the CFPB window; 82.9% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Checking or savings account" · top issue "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Webster Bank, National Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Webster Bank, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Webster Bank, National Association (#258 of 342; 99.8% timely; 16.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share