CFPB · Single-product concentration
Winklevoss Exchange LLC
1.5K CFPB complaints · 82.5% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.
Winklevoss Exchange LLC: 82.5% of 1.5K CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 97.5% · relief 0.4%. Allegations, not findings.
- Single-product concentration
- +2190% filings 2017 to 2026
CFPB relief outcome brief
CCDB company winklevoss-exchange-llc
0.4% relief · 97.5% timely · 1.5K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: BlockFi Inc (0.5% relief)
Winklevoss Exchange LLC closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Winklevoss Exchange LLC scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.4% of complaints closed with relief to the consumer
Timely response
96 / 100 percentile-benchmarked
97.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.2% of complaints closed with an explanation to the consumer
Most of Winklevoss Exchange LLC's 1.5K filings include narrative text
57.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Winklevoss Exchange LLC complaint mix by product
- Money transfer, 1K 82.5% – 0% relief
- Credit card 169 11.0% – 3% relief
- Checking or 41 2.7% – 0% relief
- Credit card 30 2.0% – 0% relief
- Credit reporting 13 0.8% – 0% relief
- Credit reporting, 9 0.6% – 0% relief
- Debt collection 7 0.5% – 0% relief
Lighter-volume mix: how Winklevoss Exchange LLC's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1.3K |
| Credit card | 169 |
| Checking or savings account | 41 |
| Credit card or prepaid card | 30 |
| Credit reporting or other personal consumer reports | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 7 |
Nationwide filing states for Winklevoss Exchange LLC
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 14.2% of this company's filings
Winklevoss Exchange LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 229
- +2190% vs 2017
Volume vs. relief
Where Winklevoss Exchange LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Winklevoss Exchange LLC files more complaint volume than 23% of them, and closes complaints with relief more often than 29% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,537 · Closed with relief: 0.4%
Top States
| State | Complaints |
|---|---|
| CA | 219 |
| NY | 209 |
| FL | 134 |
| TX | 117 |
| IL | 67 |
| NJ | 53 |
| GA | 47 |
| WA | 40 |
| PA | 36 |
| VA | 34 |
| AZ | 33 |
| NV | 33 |
| OH | 32 |
| MD | 31 |
| MA | 29 |
| MI | 27 |
| CO | 25 |
| CT | 22 |
| HI | 22 |
| NC | 19 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 356 |
| Other transaction problem | 313 |
| Fraud or scam | 235 |
| Other service problem | 188 |
| Managing, opening, or closing your mobile wallet account | 80 |
| Problem with a purchase shown on your statement | 65 |
| Other features, terms, or problems | 32 |
| Managing an account | 32 |
| Trouble using your card | 31 |
| Trouble accessing funds in your mobile or digital wallet | 30 |
| Getting a credit card | 24 |
| Unauthorized transactions or other transaction problem | 17 |
| Problem when making payments | 16 |
| Confusing or missing disclosures | 16 |
| Wrong amount charged or received | 12 |
| Fees or interest | 11 |
| Incorrect information on your report | 11 |
| Unexpected or other fees | 10 |
| Advertising and marketing, including promotional offers | 10 |
| Improper use of your report | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 10 | 100% |
| 2018 | 8 | 62.5% |
| 2019 | 5 | 100% |
| 2020 | 10 | 100% |
| 2021 | 306 | 98.7% |
| 2022 | 215 | 94% |
| 2023 | 167 | 94.6% |
| 2024 | 177 | 97.7% |
| 2025 | 410 | 99% |
| 2026 | 229 | 99.1% |
Source: CFPB Consumer Complaint Database
Winklevoss Exchange LLC filings cluster in one product
Winklevoss Exchange LLC's 1,537 logged complaints reach a nationwide footprint - 52 states have at least one filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-25.
Winklevoss Exchange LLC answers 97.5% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Winklevoss Exchange LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Winklevoss Exchange LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Winklevoss Exchange LLC (#264 of 342; 97.5% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration