CFPB · Single-product concentration
Winklevoss Exchange LLC
1.5K CFPB complaints · 82.5% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.
Winklevoss Exchange LLC: 82.5% of 1.5K CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 97.5% · relief 0.4%. Allegations, not findings.
- Volume rank #264 of 342
- Single-product concentration
- +2190% filings 2017 to 2026
CFPB relief outcome brief
CCDB company winklevoss-exchange-llc
0.4% relief · 97.5% timely · 1.5K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: BlockFi Inc (0.5% relief)
Winklevoss Exchange LLC closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Winklevoss Exchange LLC's 1.5K filings include narrative text
57.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Winklevoss Exchange LLC complaint mix by product
- Money transfer, 1K 82.5% – 0% relief
- Credit card 169 11.0% – 3% relief
- Checking or 41 2.7% – 0% relief
- Credit card 30 2.0% – 0% relief
- Credit reporting 13 0.8% – 0% relief
- Credit reporting, 9 0.6% – 0% relief
- Debt collection 7 0.5% – 0% relief
Lighter-volume mix: how Winklevoss Exchange LLC's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1.3K |
| Credit card | 169 |
| Checking or savings account | 41 |
| Credit card or prepaid card | 30 |
| Credit reporting or other personal consumer reports | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 7 |
Nationwide filing states for Winklevoss Exchange LLC
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 14.2% of this company's filings
Winklevoss Exchange LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 229
- +2190% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 219 |
| NY | 209 |
| FL | 134 |
| TX | 117 |
| IL | 67 |
| NJ | 53 |
| GA | 47 |
| WA | 40 |
| PA | 36 |
| VA | 34 |
| AZ | 33 |
| NV | 33 |
| OH | 32 |
| MD | 31 |
| MA | 29 |
| MI | 27 |
| CO | 25 |
| CT | 22 |
| HI | 22 |
| NC | 19 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 356 |
| Other transaction problem | 313 |
| Fraud or scam | 235 |
| Other service problem | 188 |
| Managing, opening, or closing your mobile wallet account | 80 |
| Problem with a purchase shown on your statement | 65 |
| Other features, terms, or problems | 32 |
| Managing an account | 32 |
| Trouble using your card | 31 |
| Trouble accessing funds in your mobile or digital wallet | 30 |
| Getting a credit card | 24 |
| Unauthorized transactions or other transaction problem | 17 |
| Problem when making payments | 16 |
| Confusing or missing disclosures | 16 |
| Wrong amount charged or received | 12 |
| Fees or interest | 11 |
| Incorrect information on your report | 11 |
| Unexpected or other fees | 10 |
| Advertising and marketing, including promotional offers | 10 |
| Improper use of your report | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 10 | 100% |
| 2018 | 8 | 62.5% |
| 2019 | 5 | 100% |
| 2020 | 10 | 100% |
| 2021 | 306 | 98.7% |
| 2022 | 215 | 94% |
| 2023 | 167 | 94.6% |
| 2024 | 177 | 97.7% |
| 2025 | 410 | 99% |
| 2026 | 229 | 99.1% |
Source: CFPB Consumer Complaint Database
Winklevoss Exchange LLC filings cluster in one product
Winklevoss Exchange LLC's 1,537 logged complaints reach a nationwide footprint - 52 states have at least one filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-25.
Winklevoss Exchange LLC answers 97.5% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Winklevoss Exchange LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Winklevoss Exchange LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Winklevoss Exchange LLC (#264 of 342; 97.5% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration