2026 data Public-data reference Official source

Winklevoss Exchange LLC

1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.5K
Total Complaints
97.5%
Timely Response
0%
Disputed
0.4%
Relief Provided
52
States Active
2017
Since

Data updated June 2026

Timely response rate 97.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.4%
Industry median

Share closed with monetary or non-monetary relief.

Winklevoss Exchange LLC complaint mix by product

Total complaints: 1.5K

Winklevoss Exchange LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 1,268 complaints (82.5%), resolution 0.1% Money transfer, 82.5% Credit card: 169 complaints (11.0%), resolution 3.0% Credit card 11.0% Checking or: 41 complaints (2.7%), resolution 0.0% Credit card: 30 complaints (2.0%), resolution 0.0% Credit reporting: 13 complaints (0.8%), resolution 0.0% Credit reporting,: 9 complaints (0.6%), resolution 0.0% Debt collection: 7 complaints (0.5%), resolution 0.0%
  • Money transfer, 1K 82.5% – 0% relief
  • Credit card 169 11.0% – 3% relief
  • Checking or 41 2.7% – 0% relief
  • Credit card 30 2.0% – 0% relief
  • Credit reporting 13 0.8% – 0% relief
  • Credit reporting, 9 0.6% – 0% relief
  • Debt collection 7 0.5% – 0% relief

How Winklevoss Exchange LLC's 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 1.3K
Credit card 169
Checking or savings account 41
Credit card or prepaid card 30
Credit reporting or other personal consumer reports 13
Credit reporting, credit repair services, or other personal consumer reports 9
Debt collection 7

Top States

State Complaints
CA 219
NY 209
FL 134
TX 117
IL 67
NJ 53
GA 47
WA 40
PA 36
VA 34
AZ 33
NV 33
OH 32
MD 31
MA 29
MI 27
CO 25
CT 22
HI 22
NC 19

Top Issues

Issue Complaints
Money was not available when promised 356
Other transaction problem 313
Fraud or scam 235
Other service problem 188
Managing, opening, or closing your mobile wallet account 80
Problem with a purchase shown on your statement 65
Other features, terms, or problems 32
Managing an account 32
Trouble using your card 31
Trouble accessing funds in your mobile or digital wallet 30
Getting a credit card 24
Unauthorized transactions or other transaction problem 17
Problem when making payments 16
Confusing or missing disclosures 16
Wrong amount charged or received 12
Fees or interest 11
Incorrect information on your report 11
Unexpected or other fees 10
Advertising and marketing, including promotional offers 10
Improper use of your report 9

Yearly Trend

Year Complaints Timely
2017 10 100%
2018 8 62.5%
2019 5 100%
2020 10 100%
2021 306 98.7%
2022 215 94%
2023 167 94.6%
2024 177 97.7%
2025 410 99%
2026 229 99.1%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Winklevoss Exchange LLC

Winklevoss Exchange LLC's 1,537 logged complaints reach a nationwide footprint - 52 states have at least one filing on record. 57.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-06-25.

Winklevoss Exchange LLC answers 97.5% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Winklevoss Exchange LLC.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Winklevoss Exchange LLC have?

1,537, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Winklevoss Exchange LLC respond to complaints on time?

97.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Winklevoss Exchange LLC?

"Money was not available when promised", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.