CFPB · Slower timely-response band
Klarna AB
2.4K CFPB complaints · 91.4% timely (slow band) · top issue Problem with a purchase shown on your statement.
Klarna AB answers 91.4% on time (lower third) across 2.4K filings. Relief 4.5% · top product Payday loan, title loan, personal loan, or advance loan. Allegations, not findings.
- Volume rank #197 of 342
- Slower timely-response band
- +107100% filings 2017 to 2026
CFPB relief outcome brief
CCDB company klarna-ab
4.5% relief · 91.4% timely · 2.4K filings · Payday loan, title loan, personal loan, or advance loan
Same-product relief peers
Nearest relief peer: Rosebud Economic Development Corporation (4.3% relief)
Klarna AB closes 4.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Klarna AB's 2.4K filings include narrative text
41.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Klarna AB complaint mix by product
- Payday loan, 646 28.3% – 6% relief
- Debt collection 490 21.4% – 2% relief
- Credit card 416 18.2% – 8% relief
- Credit reporting 382 16.7% – 1% relief
- Money transfer, 176 7.7% – 4% relief
- Payday loan, 91 4.0% – 2% relief
- Credit card 85 3.7% – 7% relief
How Klarna AB's 2.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 646 |
| Debt collection | 490 |
| Credit card | 416 |
| Credit reporting or other personal consumer reports | 382 |
| Money transfer, virtual currency, or money service | 176 |
| Payday loan, title loan, or personal loan | 91 |
| Credit card or prepaid card | 85 |
| Credit reporting, credit repair services, or other personal consumer reports | 57 |
| Checking or savings account | 56 |
| Prepaid card | 25 |
| Debt or credit management | 14 |
| Vehicle loan or lease | 2 |
| Student loan | 2 |
Nationwide filing states for Klarna AB
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 11.6% of this company's filings
Klarna AB rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.1K
- +107100% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 284 |
| TX | 221 |
| FL | 202 |
| NY | 174 |
| GA | 156 |
| NC | 99 |
| PA | 98 |
| NJ | 89 |
| IL | 85 |
| VA | 72 |
| AZ | 72 |
| OH | 69 |
| MD | 64 |
| MI | 58 |
| SC | 54 |
| IN | 45 |
| MA | 43 |
| CT | 39 |
| TN | 38 |
| NV | 36 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 342 |
| Problem when making payments | 313 |
| Incorrect information on your report | 276 |
| Attempts to collect debt not owed | 259 |
| Problem with additional add-on products or services | 118 |
| Took or threatened to take negative or legal action | 107 |
| Charged fees or interest you didn't expect | 102 |
| Improper use of your report | 96 |
| Problem with a company's investigation into an existing problem | 93 |
| Getting the loan | 85 |
| Unauthorized transactions or other transaction problem | 70 |
| Problem with the payoff process at the end of the loan | 51 |
| False statements or representation | 43 |
| Written notification about debt | 36 |
| Getting a credit card | 35 |
| Problem with a lender or other company charging your account | 34 |
| Other features, terms, or problems | 29 |
| Trouble accessing funds in your mobile or digital wallet | 26 |
| Electronic communications | 23 |
| Trouble using your card | 23 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 7 | 100% |
| 2019 | 6 | 100% |
| 2020 | 31 | 67.7% |
| 2021 | 94 | 68.1% |
| 2022 | 126 | 100% |
| 2023 | 127 | 98.4% |
| 2024 | 201 | 100% |
| 2025 | 777 | 88.3% |
| 2026 | 1.1K | 92.9% |
Source: CFPB Consumer Complaint Database
Klarna AB in the slower-timely third
Klarna AB's 2,442 logged complaints reach a nationwide footprint - 54 states have at least one filing. 41.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-26. Timely response 91.4% sits in the lower third of the corpus.
Klarna AB answers 91.4% of complaints inside the CFPB's tracked window (timely band: slow) and closes 4.5% with relief; 90% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Payday loan, title loan, personal loan, or advance loan" · top issue "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Klarna AB.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Klarna AB: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Klarna AB (#197 of 342; 91.4% timely; 4.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band