CFPB · Slower timely-response band
Waypoint Resource Group, LLC
2.2K CFPB complaints · 91.2% timely (slow band) · top issue Attempts to collect debt not owed.
Waypoint Resource Group, LLC answers 91.2% on time (lower third) across 2.2K filings. Relief 0.2% · top product Debt collection. Allegations, not findings.
- Slower timely-response band
- +7337.5% filings 2017 to 2026
CFPB relief outcome brief
CCDB company waypoint-resource-group-llc
0.2% relief · 91.2% timely · 2.2K filings · Debt collection
Same-product relief peers
Nearest relief peer: NCB Management Services Inc. (0.2% relief)
Waypoint Resource Group, LLC closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Waypoint Resource Group, LLC scores strongest on closed with explanation (97/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.2% of complaints closed with relief to the consumer
Timely response
85 / 100 percentile-benchmarked
91.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.5% of complaints closed with an explanation to the consumer
How 2.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Waypoint Resource Group, LLC complaint mix by product
- Debt collection 2K 78.0% – 0% relief
- Credit reporting 253 11.5% – 0% relief
- Credit reporting, 227 10.3% – 0% relief
- Money transfer, 1 0.0% – 0% relief
- Checking or 1 0.0% – 0% relief
- Debt or 1 0.0% – 0% relief
- Vehicle loan 1 0.0% – 0% relief
How Waypoint Resource Group, LLC's 2.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Credit reporting or other personal consumer reports | 253 |
| Credit reporting, credit repair services, or other personal consumer reports | 227 |
| Money transfer, virtual currency, or money service | 1 |
| Checking or savings account | 1 |
| Debt or credit management | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Waypoint Resource Group, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 21.1% of this company's filings
Waypoint Resource Group, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 595
- +7337.5% vs 2017
Volume vs. relief
Where Waypoint Resource Group, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Waypoint Resource Group, LLC files more complaint volume than 40% of them, and closes complaints with relief more often than 23% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,197 · Closed with relief: 0.2%
Top States
| State | Complaints |
|---|---|
| TX | 464 |
| CA | 269 |
| FL | 229 |
| PA | 116 |
| WA | 99 |
| MN | 92 |
| CO | 89 |
| NC | 74 |
| GA | 65 |
| MD | 64 |
| VA | 56 |
| NJ | 43 |
| AL | 38 |
| IL | 37 |
| NY | 36 |
| OR | 36 |
| AZ | 33 |
| OH | 27 |
| MO | 26 |
| NV | 26 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 896 |
| Written notification about debt | 396 |
| Incorrect information on your report | 279 |
| Took or threatened to take negative or legal action | 213 |
| False statements or representation | 140 |
| Improper use of your report | 68 |
| Problem with a company's investigation into an existing problem | 66 |
| Problem with a credit reporting company's investigation into an existing problem | 60 |
| Communication tactics | 47 |
| Electronic communications | 15 |
| Threatened to contact someone or share information improperly | 6 |
| Credit monitoring or identity theft protection services | 5 |
| Problem with a company's investigation into an existing issue | 2 |
| Unexpected or other fees | 1 |
| Didn't provide services promised | 1 |
| Struggling to pay your loan | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 8 | 100% |
| 2018 | 172 | 99.4% |
| 2019 | 247 | 98.8% |
| 2020 | 157 | 93.6% |
| 2021 | 176 | 98.3% |
| 2022 | 81 | 80.2% |
| 2023 | 234 | 88% |
| 2024 | 293 | 100% |
| 2025 | 234 | 99.1% |
| 2026 | 595 | 78.2% |
Source: CFPB Consumer Complaint Database
Waypoint Resource Group, LLC in the slower-timely third
Waypoint Resource Group, LLC's 2,197 logged complaints reach a nationwide footprint - 50 states have at least one filing. Only 38.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-06-26. Timely response 91.2% sits in the lower third of the corpus.
Waypoint Resource Group, LLC answers 91.2% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.2% with relief; 98.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Waypoint Resource Group, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Waypoint Resource Group, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.2K.
- Cit Bank, National Association Δ 12 complaints · 14.8% relief 2.2Kcomplaints
- Credit Systems International, Inc. Δ 13 complaints · 0% relief 2.2Kcomplaints
- United Shore Financial Services, LLC Δ 14 complaints · 1.9% relief 2.2Kcomplaints
- Conduent Incorporated Δ 54 complaints · 2.5% relief 2.3Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Waypoint Resource Group, LLC (#207 of 342; 91.2% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band