CFPB · Slower timely-response band
Waypoint Resource Group, LLC
2.2K CFPB complaints · 91.2% timely (slow band) · top issue Attempts to collect debt not owed.
Waypoint Resource Group, LLC answers 91.2% on time (lower third) across 2.2K filings. Relief 0.2% · top product Debt collection. Allegations, not findings.
- Volume rank #207 of 342
- Slower timely-response band
- +7337.5% filings 2017 to 2026
CFPB relief outcome brief
CCDB company waypoint-resource-group-llc
0.2% relief · 91.2% timely · 2.2K filings · Debt collection
Same-product relief peers
Nearest relief peer: NCB Management Services Inc. (0.2% relief)
Waypoint Resource Group, LLC closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 2.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Waypoint Resource Group, LLC complaint mix by product
- Debt collection 2K 78.0% – 0% relief
- Credit reporting 253 11.5% – 0% relief
- Credit reporting, 227 10.3% – 0% relief
- Money transfer, 1 0.0% – 0% relief
- Checking or 1 0.0% – 0% relief
- Debt or 1 0.0% – 0% relief
- Vehicle loan 1 0.0% – 0% relief
How Waypoint Resource Group, LLC's 2.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Credit reporting or other personal consumer reports | 253 |
| Credit reporting, credit repair services, or other personal consumer reports | 227 |
| Money transfer, virtual currency, or money service | 1 |
| Checking or savings account | 1 |
| Debt or credit management | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Waypoint Resource Group, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 21.1% of this company's filings
Waypoint Resource Group, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 595
- +7337.5% vs 2017
Top States
| State | Complaints |
|---|---|
| TX | 464 |
| CA | 269 |
| FL | 229 |
| PA | 116 |
| WA | 99 |
| MN | 92 |
| CO | 89 |
| NC | 74 |
| GA | 65 |
| MD | 64 |
| VA | 56 |
| NJ | 43 |
| AL | 38 |
| IL | 37 |
| NY | 36 |
| OR | 36 |
| AZ | 33 |
| OH | 27 |
| MO | 26 |
| NV | 26 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 896 |
| Written notification about debt | 396 |
| Incorrect information on your report | 279 |
| Took or threatened to take negative or legal action | 213 |
| False statements or representation | 140 |
| Improper use of your report | 68 |
| Problem with a company's investigation into an existing problem | 66 |
| Problem with a credit reporting company's investigation into an existing problem | 60 |
| Communication tactics | 47 |
| Electronic communications | 15 |
| Threatened to contact someone or share information improperly | 6 |
| Credit monitoring or identity theft protection services | 5 |
| Problem with a company's investigation into an existing issue | 2 |
| Unexpected or other fees | 1 |
| Didn't provide services promised | 1 |
| Struggling to pay your loan | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 8 | 100% |
| 2018 | 172 | 99.4% |
| 2019 | 247 | 98.8% |
| 2020 | 157 | 93.6% |
| 2021 | 176 | 98.3% |
| 2022 | 81 | 80.2% |
| 2023 | 234 | 88% |
| 2024 | 293 | 100% |
| 2025 | 234 | 99.1% |
| 2026 | 595 | 78.2% |
Source: CFPB Consumer Complaint Database
Waypoint Resource Group, LLC in the slower-timely third
Waypoint Resource Group, LLC's 2,197 logged complaints reach a nationwide footprint - 50 states have at least one filing. Only 38.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-06-26. Timely response 91.2% sits in the lower third of the corpus.
Waypoint Resource Group, LLC answers 91.2% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.2% with relief; 98.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Waypoint Resource Group, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Waypoint Resource Group, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.2K.
- Cit Bank, National Association Δ 12 complaints · 14.8% relief 2.2Kcomplaints
- Credit Systems International, Inc. Δ 13 complaints · 0% relief 2.2Kcomplaints
- United Shore Financial Services, LLC Δ 14 complaints · 1.9% relief 2.2Kcomplaints
- Conduent Incorporated Δ 54 complaints · 2.5% relief 2.3Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Waypoint Resource Group, LLC (#207 of 342; 91.2% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band