Waypoint Resource Group, LLC
2.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Waypoint Resource Group, LLC complaint mix by product
- Debt collection 2K 78.0% – 0% relief
- Credit reporting 253 11.5% – 0% relief
- Credit reporting, 227 10.3% – 0% relief
- Money transfer, 1 0.0% – 0% relief
- Checking or 1 0.0% – 0% relief
- Debt or 1 0.0% – 0% relief
- Vehicle loan 1 0.0% – 0% relief
How Waypoint Resource Group, LLC's 2.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.7K |
| Credit reporting or other personal consumer reports | 253 |
| Credit reporting, credit repair services, or other personal consumer reports | 227 |
| Money transfer, virtual currency, or money service | 1 |
| Checking or savings account | 1 |
| Debt or credit management | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 464 |
| CA | 269 |
| FL | 229 |
| PA | 116 |
| WA | 99 |
| MN | 92 |
| CO | 89 |
| NC | 74 |
| GA | 65 |
| MD | 64 |
| VA | 56 |
| NJ | 43 |
| AL | 38 |
| IL | 37 |
| NY | 36 |
| OR | 36 |
| AZ | 33 |
| OH | 27 |
| MO | 26 |
| NV | 26 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 896 |
| Written notification about debt | 396 |
| Incorrect information on your report | 279 |
| Took or threatened to take negative or legal action | 213 |
| False statements or representation | 140 |
| Improper use of your report | 68 |
| Problem with a company's investigation into an existing problem | 66 |
| Problem with a credit reporting company's investigation into an existing problem | 60 |
| Communication tactics | 47 |
| Electronic communications | 15 |
| Threatened to contact someone or share information improperly | 6 |
| Credit monitoring or identity theft protection services | 5 |
| Problem with a company's investigation into an existing issue | 2 |
| Unexpected or other fees | 1 |
| Didn't provide services promised | 1 |
| Struggling to pay your loan | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 8 | 100% |
| 2018 | 172 | 99.4% |
| 2019 | 247 | 98.8% |
| 2020 | 157 | 93.6% |
| 2021 | 176 | 98.3% |
| 2022 | 81 | 80.2% |
| 2023 | 234 | 88% |
| 2024 | 293 | 100% |
| 2025 | 234 | 99.1% |
| 2026 | 595 | 78.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Waypoint Resource Group, LLC
Waypoint Resource Group, LLC's 2,197 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. Only 38.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2017 through 2026-06-26.
Waypoint Resource Group, LLC answers 91.2% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Waypoint Resource Group, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Waypoint Resource Group, LLC have?
2,197, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Waypoint Resource Group, LLC respond to complaints on time?
91.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Waypoint Resource Group, LLC?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.