CFPB · Faster timely-response band
Maximus Federal Services, Inc.
11.9K CFPB complaints · 100% timely (fast band) · top issue Dealing with your lender or servicer.
Maximus Federal Services, Inc. answers 100% on time (upper third) across 11.9K filings. Relief 0.7% · top product Student loan. Allegations, not findings.
- Faster timely-response band
- +6738.7% filings 2021 to 2026
CFPB relief outcome brief
CCDB company maximus-federal-services-inc
0.7% relief · 100% timely · 11.9K filings · Student loan
Same-product relief peers
Nearest relief peer: TFC Credit Corporation of California (0.7% relief)
Maximus Federal Services, Inc. closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Maximus Federal Services, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (3/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
3 / 100 percentile-benchmarked
0.7% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
98.8% of complaints closed with an explanation to the consumer
Most of Maximus Federal Services, Inc.'s 11.9K filings include narrative text
41.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Maximus Federal Services, Inc. complaint mix by product
- Student loan 7K 60.6% – 1% relief
- Credit reporting 3K 28.8% – 0% relief
- Credit reporting, 631 5.3% – 6% relief
- Debt collection 604 5.1% – 1% relief
- Credit card 11 0.1% – 0% relief
- Debt or 8 0.1% – 0% relief
- Payday loan, 3 0.0% – 0% relief
Heavy-volume mix: how Maximus Federal Services, Inc.'s 11.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 7.2K |
| Credit reporting or other personal consumer reports | 3.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 631 |
| Debt collection | 604 |
| Credit card | 11 |
| Debt or credit management | 8 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Credit card or prepaid card | 1 |
| Checking or savings account | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Prepaid card | 1 |
Nationwide filing states for Maximus Federal Services, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10.5% of this company's filings
Maximus Federal Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.1K
- +6738.7% vs 2021
Volume vs. relief
Where Maximus Federal Services, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Maximus Federal Services, Inc. files more complaint volume than 82% of them, and closes complaints with relief more often than 37% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 11,852 · Closed with relief: 0.7%
Top States
| State | Complaints |
|---|---|
| TX | 1.2K |
| CA | 1.1K |
| FL | 960 |
| GA | 847 |
| NY | 734 |
| PA | 526 |
| IL | 493 |
| NC | 422 |
| NJ | 403 |
| OH | 349 |
| VA | 326 |
| MI | 322 |
| MD | 294 |
| TN | 256 |
| AL | 217 |
| AZ | 216 |
| WA | 208 |
| SC | 207 |
| MA | 204 |
| LA | 202 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 4.5K |
| Incorrect information on your report | 3.0K |
| Improper use of your report | 1.3K |
| Struggling to repay your loan | 1.2K |
| Problem with a company's investigation into an existing problem | 822 |
| Attempts to collect debt not owed | 260 |
| Problem with a credit reporting company's investigation into an existing problem | 147 |
| Took or threatened to take negative or legal action | 131 |
| Credit monitoring or identity theft protection services | 116 |
| False statements or representation | 104 |
| Written notification about debt | 84 |
| Problem with fraud alerts or security freezes | 44 |
| Getting a loan | 26 |
| Communication tactics | 12 |
| Issue where my lender is my school | 10 |
| Issue with income share agreement | 7 |
| Electronic communications | 7 |
| Threatened to contact someone or share information improperly | 6 |
| Unable to get your credit report or credit score | 5 |
| Didn't provide services promised | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 31 | 100% |
| 2022 | 1.2K | 100% |
| 2023 | 1.7K | 100% |
| 2024 | 2.1K | 100% |
| 2025 | 4.6K | 100% |
| 2026 | 2.1K | 100% |
Source: CFPB Consumer Complaint Database
Maximus Federal Services, Inc. in the faster-timely third
Maximus Federal Services, Inc.'s 11,852 logged complaints reach a nationwide footprint - 56 states have at least one filing. 41.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-26. Timely response 100% sits in the upper third of the corpus.
Maximus Federal Services, Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.7% with relief; 98.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Student loan" · top issue "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Maximus Federal Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Maximus Federal Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Maximus Federal Services, Inc. (#61 of 342; 100% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band