CFPB · Faster timely-response band
Maximus Federal Services, Inc.
11.9K CFPB complaints · 100% timely (fast band) · top issue Dealing with your lender or servicer.
Maximus Federal Services, Inc. answers 100% on time (upper third) across 11.9K filings. Relief 0.7% · top product Student loan. Allegations, not findings.
- Volume rank #61 of 342
- Faster timely-response band
- +6738.7% filings 2021 to 2026
CFPB relief outcome brief
CCDB company maximus-federal-services-inc
0.7% relief · 100% timely · 11.9K filings · Student loan
Same-product relief peers
Nearest relief peer: TFC Credit Corporation of California (0.7% relief)
Maximus Federal Services, Inc. closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Maximus Federal Services, Inc.'s 11.9K filings include narrative text
41.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Maximus Federal Services, Inc. complaint mix by product
- Student loan 7K 60.6% – 1% relief
- Credit reporting 3K 28.8% – 0% relief
- Credit reporting, 631 5.3% – 6% relief
- Debt collection 604 5.1% – 1% relief
- Credit card 11 0.1% – 0% relief
- Debt or 8 0.1% – 0% relief
- Payday loan, 3 0.0% – 0% relief
Heavy-volume mix: how Maximus Federal Services, Inc.'s 11.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 7.2K |
| Credit reporting or other personal consumer reports | 3.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 631 |
| Debt collection | 604 |
| Credit card | 11 |
| Debt or credit management | 8 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Credit card or prepaid card | 1 |
| Checking or savings account | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Prepaid card | 1 |
Nationwide filing states for Maximus Federal Services, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10.5% of this company's filings
Maximus Federal Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.1K
- +6738.7% vs 2021
Top States
| State | Complaints |
|---|---|
| TX | 1.2K |
| CA | 1.1K |
| FL | 960 |
| GA | 847 |
| NY | 734 |
| PA | 526 |
| IL | 493 |
| NC | 422 |
| NJ | 403 |
| OH | 349 |
| VA | 326 |
| MI | 322 |
| MD | 294 |
| TN | 256 |
| AL | 217 |
| AZ | 216 |
| WA | 208 |
| SC | 207 |
| MA | 204 |
| LA | 202 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 4.5K |
| Incorrect information on your report | 3.0K |
| Improper use of your report | 1.3K |
| Struggling to repay your loan | 1.2K |
| Problem with a company's investigation into an existing problem | 822 |
| Attempts to collect debt not owed | 260 |
| Problem with a credit reporting company's investigation into an existing problem | 147 |
| Took or threatened to take negative or legal action | 131 |
| Credit monitoring or identity theft protection services | 116 |
| False statements or representation | 104 |
| Written notification about debt | 84 |
| Problem with fraud alerts or security freezes | 44 |
| Getting a loan | 26 |
| Communication tactics | 12 |
| Issue where my lender is my school | 10 |
| Issue with income share agreement | 7 |
| Electronic communications | 7 |
| Threatened to contact someone or share information improperly | 6 |
| Unable to get your credit report or credit score | 5 |
| Didn't provide services promised | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 31 | 100% |
| 2022 | 1.2K | 100% |
| 2023 | 1.7K | 100% |
| 2024 | 2.1K | 100% |
| 2025 | 4.6K | 100% |
| 2026 | 2.1K | 100% |
Source: CFPB Consumer Complaint Database
Maximus Federal Services, Inc. in the faster-timely third
Maximus Federal Services, Inc.'s 11,852 logged complaints reach a nationwide footprint - 56 states have at least one filing. 41.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-06-26. Timely response 100% sits in the upper third of the corpus.
Maximus Federal Services, Inc. answers 100% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.7% with relief; 98.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Student loan" · top issue "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Maximus Federal Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Maximus Federal Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Maximus Federal Services, Inc. (#61 of 342; 100% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band