CFPB · Single-product concentration
RoundPoint Mortgage Servicing LLC
3.0K CFPB complaints · 92.2% in "Mortgage" · top issue Trouble during payment process.
RoundPoint Mortgage Servicing LLC: 92.2% of 3.0K CFPB complaints sit in "Mortgage". Timely 98.6% · relief 0.4%. Allegations, not findings.
- Single-product concentration
- +427.3% filings 2012 to 2026
CFPB relief outcome brief
CCDB company roundpoint-mortgage-servicing-llc
0.4% relief · 98.6% timely · 3.0K filings · Mortgage
Same-product relief peers
Nearest relief peer: Selene Finance LP (0.4% relief)
RoundPoint Mortgage Servicing LLC closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
RoundPoint Mortgage Servicing LLC scores strongest on timely response (98/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.4% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
98.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.1% of complaints closed with an explanation to the consumer
Most of RoundPoint Mortgage Servicing LLC's 3.0K filings include narrative text
49.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
RoundPoint Mortgage Servicing LLC complaint mix by product
- Mortgage 3K 92.3% – 0% relief
- Credit reporting 97 3.3% – 0% relief
- Credit reporting, 69 2.3% – 0% relief
- Debt collection 58 2.0% – 0% relief
- Checking or 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
- Payday loan, 1 0.0% – 0% relief
How RoundPoint Mortgage Servicing LLC's 3.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.7K |
| Credit reporting or other personal consumer reports | 97 |
| Credit reporting, credit repair services, or other personal consumer reports | 69 |
| Debt collection | 58 |
| Checking or savings account | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
| Bank account or service | 1 |
Nationwide filing states for RoundPoint Mortgage Servicing LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.5% of this company's filings
RoundPoint Mortgage Servicing LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 174
- +427.3% vs 2012
Volume vs. relief
Where RoundPoint Mortgage Servicing LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, RoundPoint Mortgage Servicing LLC files more complaint volume than 51% of them, and closes complaints with relief more often than 29% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,967 · Closed with relief: 0.4%
Top States
| State | Complaints |
|---|---|
| CA | 372 |
| FL | 302 |
| TX | 270 |
| NJ | 132 |
| GA | 125 |
| IL | 117 |
| PA | 114 |
| NC | 113 |
| NY | 110 |
| VA | 103 |
| MD | 97 |
| AZ | 85 |
| CO | 82 |
| MI | 81 |
| WA | 78 |
| MA | 54 |
| TN | 53 |
| SC | 50 |
| AL | 50 |
| OH | 49 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.5K |
| Loan servicing, payments, escrow account | 529 |
| Struggling to pay mortgage | 236 |
| Loan modification,collection,foreclosure | 225 |
| Incorrect information on your report | 143 |
| Closing on a mortgage | 72 |
| Applying for a mortgage or refinancing an existing mortgage | 62 |
| Problem with a company's investigation into an existing problem | 47 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Application, originator, mortgage broker | 28 |
| Settlement process and costs | 19 |
| Took or threatened to take negative or legal action | 17 |
| Attempts to collect debt not owed | 17 |
| Other | 11 |
| Credit decision / Underwriting | 10 |
| Improper use of your report | 9 |
| Written notification about debt | 8 |
| Disclosure verification of debt | 5 |
| Credit monitoring or identity theft protection services | 4 |
| Communication tactics | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 33 | 93.9% |
| 2013 | 79 | 100% |
| 2014 | 101 | 97% |
| 2015 | 172 | 99.4% |
| 2016 | 346 | 100% |
| 2017 | 253 | 99.2% |
| 2018 | 243 | 97.9% |
| 2019 | 168 | 99.4% |
| 2020 | 173 | 98.3% |
| 2021 | 93 | 95.7% |
| 2022 | 108 | 98.1% |
| 2023 | 268 | 98.1% |
| 2024 | 408 | 99% |
| 2025 | 348 | 98.3% |
| 2026 | 174 | 97.7% |
Source: CFPB Consumer Complaint Database
RoundPoint Mortgage Servicing LLC filings cluster in one product
RoundPoint Mortgage Servicing LLC's 2,967 logged complaints reach a nationwide footprint - 53 states have at least one filing. 49.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25.
RoundPoint Mortgage Servicing LLC answers 98.6% of complaints inside the CFPB's tracked window and closes 98.1% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about RoundPoint Mortgage Servicing LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for RoundPoint Mortgage Servicing LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for RoundPoint Mortgage Servicing LLC (#167 of 342; 98.6% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration