RoundPoint Mortgage Servicing LLC
3.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
RoundPoint Mortgage Servicing LLC complaint mix by product
- Mortgage 3K 92.3% – 0% relief
- Credit reporting 97 3.3% – 0% relief
- Credit reporting, 69 2.3% – 0% relief
- Debt collection 58 2.0% – 0% relief
- Checking or 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
- Payday loan, 1 0.0% – 0% relief
How RoundPoint Mortgage Servicing LLC's 3.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.7K |
| Credit reporting or other personal consumer reports | 97 |
| Credit reporting, credit repair services, or other personal consumer reports | 69 |
| Debt collection | 58 |
| Checking or savings account | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 372 |
| FL | 302 |
| TX | 270 |
| NJ | 132 |
| GA | 125 |
| IL | 117 |
| PA | 114 |
| NC | 113 |
| NY | 110 |
| VA | 103 |
| MD | 97 |
| AZ | 85 |
| CO | 82 |
| MI | 81 |
| WA | 78 |
| MA | 54 |
| TN | 53 |
| SC | 50 |
| AL | 50 |
| OH | 49 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.5K |
| Loan servicing, payments, escrow account | 529 |
| Struggling to pay mortgage | 236 |
| Loan modification,collection,foreclosure | 225 |
| Incorrect information on your report | 143 |
| Closing on a mortgage | 72 |
| Applying for a mortgage or refinancing an existing mortgage | 62 |
| Problem with a company's investigation into an existing problem | 47 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Application, originator, mortgage broker | 28 |
| Settlement process and costs | 19 |
| Took or threatened to take negative or legal action | 17 |
| Attempts to collect debt not owed | 17 |
| Other | 11 |
| Credit decision / Underwriting | 10 |
| Improper use of your report | 9 |
| Written notification about debt | 8 |
| Disclosure verification of debt | 5 |
| Credit monitoring or identity theft protection services | 4 |
| Communication tactics | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 33 | 93.9% |
| 2013 | 79 | 100% |
| 2014 | 101 | 97% |
| 2015 | 172 | 99.4% |
| 2016 | 346 | 100% |
| 2017 | 253 | 99.2% |
| 2018 | 243 | 97.9% |
| 2019 | 168 | 99.4% |
| 2020 | 173 | 98.3% |
| 2021 | 93 | 95.7% |
| 2022 | 108 | 98.1% |
| 2023 | 268 | 98.1% |
| 2024 | 408 | 99% |
| 2025 | 348 | 98.3% |
| 2026 | 174 | 97.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC's 2,967 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. 49.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.
RoundPoint Mortgage Servicing LLC answers 98.6% of complaints inside the CFPB's tracked window and closes 98.1% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about RoundPoint Mortgage Servicing LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does RoundPoint Mortgage Servicing LLC have?
2,967, per the CFPB's public complaint count for this company (see the full breakdown above).
Does RoundPoint Mortgage Servicing LLC respond to complaints on time?
98.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about RoundPoint Mortgage Servicing LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.