Total complaints
2.1K
Filed since 2012
2026 data Public-data reference. official source
RoundPoint Mortgage Servicing LLC
2.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2.1K consumer complaints filed with the CFPB
This profile shows RoundPoint Mortgage Servicing LLC's complaint history from CFPB public records. 2,144 consumers have filed complaints since 2012. The company has a 98.6% timely response rate and has provided relief in 0.4% of cases.
2.1K
Total Complaints
98.6%
Timely Response
6.2%
Disputed
0.4%
Relief Provided
51
States Active
2012
Since
Timely response
98.6%
CFPB-tracked response window
Relief rate
0.4%
Closed with monetary or non-monetary relief
Timely response rate 98.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.4%
Industry median
Share closed with monetary or non-monetary relief.
RoundPoint Mortgage Servicing LLC complaint mix by product
- Mortgage 2K 91.7% – 0% relief
- Credit reporting 72 3.4% – 0% relief
- Credit reporting, 58 2.7% – 0% relief
- Debt collection 44 2.1% – 0% relief
- Checking or 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
- Credit reporting 1 0.0% – 0% relief
How RoundPoint Mortgage Servicing LLC's 2.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.0K |
| Credit reporting or other personal consumer reports | 72 |
| Credit reporting, credit repair services, or other personal consumer reports | 58 |
| Debt collection | 44 |
| Checking or savings account | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting | 1 |
| Bank account or service | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 247 |
| FL | 237 |
| TX | 179 |
| IL | 93 |
| NJ | 92 |
| PA | 87 |
| GA | 85 |
| NY | 82 |
| NC | 82 |
| MD | 79 |
| VA | 72 |
| AZ | 66 |
| MI | 59 |
| CO | 49 |
| WA | 48 |
| LA | 43 |
| MA | 40 |
| AL | 40 |
| TN | 40 |
| OH | 39 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 913 |
| Loan servicing, payments, escrow account | 463 |
| Loan modification,collection,foreclosure | 208 |
| Struggling to pay mortgage | 168 |
| Incorrect information on your report | 115 |
| Closing on a mortgage | 54 |
| Applying for a mortgage or refinancing an existing mortgage | 38 |
| Problem with a company's investigation into an existing problem | 30 |
| Problem with a credit reporting company's investigation into an existing problem | 28 |
| Application, originator, mortgage broker | 25 |
| Settlement process and costs | 18 |
| Attempts to collect debt not owed | 13 |
| Took or threatened to take negative or legal action | 11 |
| Other | 11 |
| Credit decision / Underwriting | 10 |
| Improper use of your report | 8 |
| Written notification about debt | 7 |
| Communication tactics | 4 |
| Disclosure verification of debt | 4 |
| False statements or representation | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 33 | 93.9% |
| 2013 | 79 | 100% |
| 2014 | 101 | 97% |
| 2015 | 155 | 99.4% |
| 2016 | 292 | 100% |
| 2017 | 217 | 99.1% |
| 2018 | 169 | 97.6% |
| 2019 | 118 | 100% |
| 2020 | 126 | 99.2% |
| 2021 | 60 | 98.3% |
| 2022 | 68 | 98.5% |
| 2023 | 187 | 97.9% |
| 2024 | 249 | 98.8% |
| 2025 | 219 | 97.7% |
| 2026 | 71 | 97.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC has accumulated 2,144 consumer complaints in the CFPB public database, with filings active across 51 U.S. states. Of those submissions, 705 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-03-24, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, RoundPoint Mortgage Servicing LLC reports a 98.6% timely-response rate and has closed 97.9% of cases with a written explanation to the consumer. 0.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 6.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating RoundPoint Mortgage Servicing LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does RoundPoint Mortgage Servicing LLC have?
RoundPoint Mortgage Servicing LLC has received 2,144 consumer complaints filed with the Consumer Financial Protection Bureau.
Does RoundPoint Mortgage Servicing LLC respond to complaints on time?
RoundPoint Mortgage Servicing LLC has a 98.6% timely response rate to CFPB complaints.
What is the most common complaint about RoundPoint Mortgage Servicing LLC?
The most common issue reported against RoundPoint Mortgage Servicing LLC is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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