CFPB · Single-product concentration
RoundPoint Mortgage Servicing LLC
3.0K CFPB complaints · 92.2% in "Mortgage" · top issue Trouble during payment process.
RoundPoint Mortgage Servicing LLC: 92.2% of 3.0K CFPB complaints sit in "Mortgage". Timely 98.6% · relief 0.4%. Allegations, not findings.
- Volume rank #167 of 342
- Single-product concentration
- +427.3% filings 2012 to 2026
CFPB relief outcome brief
CCDB company roundpoint-mortgage-servicing-llc
0.4% relief · 98.6% timely · 3.0K filings · Mortgage
Same-product relief peers
Nearest relief peer: Selene Finance LP (0.4% relief)
RoundPoint Mortgage Servicing LLC closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of RoundPoint Mortgage Servicing LLC's 3.0K filings include narrative text
49.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
RoundPoint Mortgage Servicing LLC complaint mix by product
- Mortgage 3K 92.3% – 0% relief
- Credit reporting 97 3.3% – 0% relief
- Credit reporting, 69 2.3% – 0% relief
- Debt collection 58 2.0% – 0% relief
- Checking or 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
- Payday loan, 1 0.0% – 0% relief
How RoundPoint Mortgage Servicing LLC's 3.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.7K |
| Credit reporting or other personal consumer reports | 97 |
| Credit reporting, credit repair services, or other personal consumer reports | 69 |
| Debt collection | 58 |
| Checking or savings account | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
| Bank account or service | 1 |
Nationwide filing states for RoundPoint Mortgage Servicing LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.5% of this company's filings
RoundPoint Mortgage Servicing LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 174
- +427.3% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 372 |
| FL | 302 |
| TX | 270 |
| NJ | 132 |
| GA | 125 |
| IL | 117 |
| PA | 114 |
| NC | 113 |
| NY | 110 |
| VA | 103 |
| MD | 97 |
| AZ | 85 |
| CO | 82 |
| MI | 81 |
| WA | 78 |
| MA | 54 |
| TN | 53 |
| SC | 50 |
| AL | 50 |
| OH | 49 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.5K |
| Loan servicing, payments, escrow account | 529 |
| Struggling to pay mortgage | 236 |
| Loan modification,collection,foreclosure | 225 |
| Incorrect information on your report | 143 |
| Closing on a mortgage | 72 |
| Applying for a mortgage or refinancing an existing mortgage | 62 |
| Problem with a company's investigation into an existing problem | 47 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Application, originator, mortgage broker | 28 |
| Settlement process and costs | 19 |
| Took or threatened to take negative or legal action | 17 |
| Attempts to collect debt not owed | 17 |
| Other | 11 |
| Credit decision / Underwriting | 10 |
| Improper use of your report | 9 |
| Written notification about debt | 8 |
| Disclosure verification of debt | 5 |
| Credit monitoring or identity theft protection services | 4 |
| Communication tactics | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 33 | 93.9% |
| 2013 | 79 | 100% |
| 2014 | 101 | 97% |
| 2015 | 172 | 99.4% |
| 2016 | 346 | 100% |
| 2017 | 253 | 99.2% |
| 2018 | 243 | 97.9% |
| 2019 | 168 | 99.4% |
| 2020 | 173 | 98.3% |
| 2021 | 93 | 95.7% |
| 2022 | 108 | 98.1% |
| 2023 | 268 | 98.1% |
| 2024 | 408 | 99% |
| 2025 | 348 | 98.3% |
| 2026 | 174 | 97.7% |
Source: CFPB Consumer Complaint Database
RoundPoint Mortgage Servicing LLC filings cluster in one product
RoundPoint Mortgage Servicing LLC's 2,967 logged complaints reach a nationwide footprint - 53 states have at least one filing. 49.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25.
RoundPoint Mortgage Servicing LLC answers 98.6% of complaints inside the CFPB's tracked window and closes 98.1% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about RoundPoint Mortgage Servicing LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for RoundPoint Mortgage Servicing LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for RoundPoint Mortgage Servicing LLC (#167 of 342; 98.6% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration