2026 data Public-data reference. official source

American First Finance, Inc.

1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1.1K consumer complaints filed with the CFPB

This profile shows American First Finance, Inc.'s complaint history from CFPB public records. 1,115 consumers have filed complaints since 2015. The company has a 98.9% timely response rate and has provided relief in 32.4% of cases.

1.1K
Total Complaints
98.9%
Timely Response
0.3%
Disputed
32.4%
Relief Provided
45
States Active
2015
Since

Total complaints

1.1K

Filed since 2015

Timely response

98.9%

CFPB-tracked response window

Relief rate

32.4%

Closed with monetary or non-monetary relief

Timely response rate 98.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 32.4%
Industry median

Share closed with monetary or non-monetary relief.

American First Finance, Inc. complaint mix by product

Total complaints: 1.1K

American First Finance, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.1K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 319 complaints (29.6%), resolution 27.6% Debt collection 29.6% Credit reporting,: 270 complaints (25.0%), resolution 23.0% Credit reporting, 25.0% Credit reporting: 218 complaints (20.2%), resolution 32.1% Credit reporting 20.2% Payday loan,: 157 complaints (14.6%), resolution 44.6% Payday loan, 14.6% Payday loan,: 82 complaints (7.6%), resolution 57.3% Payday loan, 7.6% Credit card: 19 complaints (1.8%), resolution 57.9% Consumer Loan: 13 complaints (1.2%), resolution 23.1%
  • Debt collection 319 29.6% 28% relief
  • Credit reporting, 270 25.0% 23% relief
  • Credit reporting 218 20.2% 32% relief
  • Payday loan, 157 14.6% 45% relief
  • Payday loan, 82 7.6% 57% relief
  • Credit card 19 1.8% 58% relief
  • Consumer Loan 13 1.2% 23% relief

How American First Finance, Inc.'s 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 319
Credit reporting, credit repair services, or other personal consumer reports 270
Credit reporting or other personal consumer reports 218
Payday loan, title loan, or personal loan 157
Payday loan, title loan, personal loan, or advance loan 82
Credit card 19
Consumer Loan 13
Credit card or prepaid card 12
Vehicle loan or lease 11
Checking or savings account 10
Debt or credit management 3
Mortgage 1

Top States

State Complaints
TX 126
FL 121
GA 103
CA 102
PA 82
IL 59
SC 49
MI 37
AZ 36
NC 34
NY 30
WI 27
VA 26
MO 25
NV 25
TN 24
AL 21
OH 20
WA 17
LA 16

Top Issues

Issue Complaints
Incorrect information on your report 269
Attempts to collect debt not owed 158
Charged fees or interest you didn't expect 127
Improper use of your report 109
Problem with a credit reporting company's investigation into an existing problem 83
False statements or representation 50
Problem with a company's investigation into an existing problem 47
Took or threatened to take negative or legal action 47
Written notification about debt 39
Problem with the payoff process at the end of the loan 32
Problem when making payments 27
Communication tactics 22
Getting the loan 15
Struggling to pay your loan 9
Getting a credit card 8
Managing the loan or lease 7
Fees or interest 6
Problem with a purchase shown on your statement 6
Problem with a lender or other company charging your account 5
Problem with additional add-on products or services 5

Yearly Trend

Year Complaints Timely
2015 3 66.7%
2016 7 71.4%
2017 15 46.7%
2018 31 96.8%
2019 61 100%
2020 75 100%
2021 140 100%
2022 148 100%
2023 209 100%
2024 195 100%
2025 184 100%
2026 47 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About American First Finance, Inc.

American First Finance, Inc. has accumulated 1,115 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 419 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2026-03-29, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, American First Finance, Inc. reports a 98.9% timely-response rate and has closed 67.6% of cases with a written explanation to the consumer. 32.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating American First Finance, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does American First Finance, Inc. have?

American First Finance, Inc. has received 1,115 consumer complaints filed with the Consumer Financial Protection Bureau.

Does American First Finance, Inc. respond to complaints on time?

American First Finance, Inc. has a 98.9% timely response rate to CFPB complaints.

What is the most common complaint about American First Finance, Inc.?

The most common issue reported against American First Finance, Inc. is "Incorrect information on your report" in the "Debt collection" product category.

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