Total complaints
1.1K
Filed since 2015
1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1.1K consumer complaints filed with the CFPB
This profile shows American First Finance, Inc.'s complaint history from CFPB public records. 1,115 consumers have filed complaints since 2015. The company has a 98.9% timely response rate and has provided relief in 32.4% of cases.
Total complaints
1.1K
Filed since 2015
Timely response
98.9%
CFPB-tracked response window
Relief rate
32.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How American First Finance, Inc.'s 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 319 |
| Credit reporting, credit repair services, or other personal consumer reports | 270 |
| Credit reporting or other personal consumer reports | 218 |
| Payday loan, title loan, or personal loan | 157 |
| Payday loan, title loan, personal loan, or advance loan | 82 |
| Credit card | 19 |
| Consumer Loan | 13 |
| Credit card or prepaid card | 12 |
| Vehicle loan or lease | 11 |
| Checking or savings account | 10 |
| Debt or credit management | 3 |
| Mortgage | 1 |
| State | Complaints |
|---|---|
| TX | 126 |
| FL | 121 |
| GA | 103 |
| CA | 102 |
| PA | 82 |
| IL | 59 |
| SC | 49 |
| MI | 37 |
| AZ | 36 |
| NC | 34 |
| NY | 30 |
| WI | 27 |
| VA | 26 |
| MO | 25 |
| NV | 25 |
| TN | 24 |
| AL | 21 |
| OH | 20 |
| WA | 17 |
| LA | 16 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 269 |
| Attempts to collect debt not owed | 158 |
| Charged fees or interest you didn't expect | 127 |
| Improper use of your report | 109 |
| Problem with a credit reporting company's investigation into an existing problem | 83 |
| False statements or representation | 50 |
| Problem with a company's investigation into an existing problem | 47 |
| Took or threatened to take negative or legal action | 47 |
| Written notification about debt | 39 |
| Problem with the payoff process at the end of the loan | 32 |
| Problem when making payments | 27 |
| Communication tactics | 22 |
| Getting the loan | 15 |
| Struggling to pay your loan | 9 |
| Getting a credit card | 8 |
| Managing the loan or lease | 7 |
| Fees or interest | 6 |
| Problem with a purchase shown on your statement | 6 |
| Problem with a lender or other company charging your account | 5 |
| Problem with additional add-on products or services | 5 |
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 3 | 66.7% |
| 2016 | 7 | 71.4% |
| 2017 | 15 | 46.7% |
| 2018 | 31 | 96.8% |
| 2019 | 61 | 100% |
| 2020 | 75 | 100% |
| 2021 | 140 | 100% |
| 2022 | 148 | 100% |
| 2023 | 209 | 100% |
| 2024 | 195 | 100% |
| 2025 | 184 | 100% |
| 2026 | 47 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
American First Finance, Inc. has accumulated 1,115 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 419 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2026-03-29, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, American First Finance, Inc. reports a 98.9% timely-response rate and has closed 67.6% of cases with a written explanation to the consumer. 32.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating American First Finance, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
American First Finance, Inc. has received 1,115 consumer complaints filed with the Consumer Financial Protection Bureau.
American First Finance, Inc. has a 98.9% timely response rate to CFPB complaints.
The most common issue reported against American First Finance, Inc. is "Incorrect information on your report" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.