2026 data Public-data reference. official source

Incomm Holdings Inc.

2.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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2.3K consumer complaints filed with the CFPB

This profile shows Incomm Holdings Inc.'s complaint history from CFPB public records. 2,348 consumers have filed complaints since 2015. The company has a 77.2% timely response rate and has provided relief in 0.4% of cases.

2.3K
Total Complaints
77.2%
Timely Response
0.4%
Disputed
0.4%
Relief Provided
53
States Active
2015
Since

Total complaints

2.3K

Filed since 2015

Timely response

77.2%

CFPB-tracked response window

Relief rate

0.4%

Closed with monetary or non-monetary relief

Timely response rate 77.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.4%
Industry median

Share closed with monetary or non-monetary relief.

Incomm Holdings Inc. complaint mix by product

Total complaints: 2.3K

Incomm Holdings Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.3K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Prepaid card: 1,470 complaints (62.7%), resolution 0.0% Prepaid card 62.7% Credit card: 785 complaints (33.5%), resolution 1.1% Credit card 33.5% Credit card: 50 complaints (2.1%), resolution 0.0% Money transfer,: 22 complaints (0.9%), resolution 4.5% Checking or: 16 complaints (0.7%), resolution 0.0% Credit reporting,: 2 complaints (0.1%), resolution 0.0% Credit reporting: 1 complaints (0.0%), resolution 0.0%
  • Prepaid card 1K 62.7% – 0% relief
  • Credit card 785 33.5% – 1% relief
  • Credit card 50 2.1% – 0% relief
  • Money transfer, 22 0.9% – 5% relief
  • Checking or 16 0.7% – 0% relief
  • Credit reporting, 2 0.1% – 0% relief
  • Credit reporting 1 0.0% – 0% relief

How Incomm Holdings Inc.'s 2.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Prepaid card 1.5K
Credit card or prepaid card 785
Credit card 50
Money transfer, virtual currency, or money service 22
Checking or savings account 16
Credit reporting, credit repair services, or other personal consumer reports 2
Credit reporting or other personal consumer reports 1
Payday loan, title loan, or personal loan 1
Debt or credit management 1

Top States

State Complaints
CA 400
NY 176
FL 165
TX 161
NJ 116
IL 88
PA 82
MA 76
VA 75
OH 72
MD 58
NC 52
AZ 50
GA 49
WA 48
MI 42
TN 39
IN 38
CO 35
CT 35

Top Issues

Issue Complaints
Trouble using the card 1.3K
Problem with a purchase or transfer 494
Problem getting a card or closing an account 224
Unexpected or other fees 162
Trouble using your card 50
Problem with a purchase shown on your statement 33
Fraud or scam 22
Unauthorized transactions/trans. issues 17
Managing, opening, or closing account 12
Advertising 12
Other features, terms, or problems 11
Managing an account 11
Getting a credit card 10
Adding money 5
Problem with a lender or other company charging your account 3
Other transaction problem 3
Unauthorized transactions or other transaction problem 3
Managing, opening, or closing your mobile wallet account 3
Problem with overdraft 2
Incorrect information on your report 2

Yearly Trend

Year Complaints Timely
2015 8 0%
2016 32 100%
2017 28 92.9%
2018 13 84.6%
2019 48 87.5%
2020 70 85.7%
2021 104 72.1%
2022 277 91.3%
2023 494 93.5%
2024 726 66.3%
2025 411 62.3%
2026 137 83.2%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Incomm Holdings Inc.

Incomm Holdings Inc. has accumulated 2,348 consumer complaints in the CFPB public database, with filings active across 53 U.S. states. Of those submissions, 1,133 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2026-03-24, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Incomm Holdings Inc. reports a 77.2% timely-response rate and has closed 99.5% of cases with a written explanation to the consumer. 0.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Prepaid card", and the single most common underlying issue is "Trouble using the card".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Incomm Holdings Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Incomm Holdings Inc. have?

Incomm Holdings Inc. has received 2,348 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Incomm Holdings Inc. respond to complaints on time?

Incomm Holdings Inc. has a 77.2% timely response rate to CFPB complaints.

What is the most common complaint about Incomm Holdings Inc.?

The most common issue reported against Incomm Holdings Inc. is "Trouble using the card" in the "Prepaid card" product category.

Read our methodology — how this data is sourced, computed, and verified.

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