CFPB · Slower timely-response band
Incomm Holdings Inc.
3.3K CFPB complaints · 77.8% timely (slow band) · top issue Trouble using the card.
Incomm Holdings Inc. answers 77.8% on time (lower third) across 3.3K filings. Relief 0.4% · top product Prepaid card. Allegations, not findings.
- Slower timely-response band
- +2790% filings 2015 to 2026
CFPB relief outcome brief
CCDB company incomm-holdings-inc
0.4% relief · 77.8% timely · 3.3K filings · Prepaid card
Same-product relief peers
Nearest relief peer: Payactiv, Inc. (0% relief)
Incomm Holdings Inc. closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Incomm Holdings Inc. scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.4% of complaints closed with relief to the consumer
Timely response
61 / 100 percentile-benchmarked
77.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.2% of complaints closed with an explanation to the consumer
Most of Incomm Holdings Inc.'s 3.3K filings include narrative text
61.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Incomm Holdings Inc. complaint mix by product
- Prepaid card 2K 64.6% – 0% relief
- Credit card 1K 31.9% – 1% relief
- Credit card 65 2.0% – 0% relief
- Money transfer, 26 0.8% – 4% relief
- Checking or 22 0.7% – 0% relief
- Credit reporting, 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
How Incomm Holdings Inc.'s 3.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 2.1K |
| Credit card or prepaid card | 1.1K |
| Credit card | 65 |
| Money transfer, virtual currency, or money service | 26 |
| Checking or savings account | 22 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Debt or credit management | 1 |
| Bank account or service | 1 |
Nationwide filing states for Incomm Holdings Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 18% of this company's filings
Incomm Holdings Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 289
- +2790% vs 2015
Volume vs. relief
Where Incomm Holdings Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Incomm Holdings Inc. files more complaint volume than 55% of them, and closes complaints with relief more often than 29% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,328 · Closed with relief: 0.4%
Top States
| State | Complaints |
|---|---|
| CA | 598 |
| TX | 252 |
| FL | 242 |
| NY | 237 |
| NJ | 151 |
| IL | 121 |
| MA | 112 |
| PA | 107 |
| VA | 105 |
| OH | 103 |
| NC | 81 |
| MD | 78 |
| AZ | 68 |
| GA | 67 |
| WA | 67 |
| MI | 59 |
| CT | 53 |
| CO | 51 |
| IN | 50 |
| TN | 48 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble using the card | 1.8K |
| Problem with a purchase or transfer | 695 |
| Problem getting a card or closing an account | 324 |
| Unexpected or other fees | 250 |
| Trouble using your card | 63 |
| Problem with a purchase shown on your statement | 44 |
| Fraud or scam | 28 |
| Unauthorized transactions/trans. issues | 23 |
| Managing an account | 15 |
| Advertising | 14 |
| Other features, terms, or problems | 14 |
| Managing, opening, or closing account | 13 |
| Getting a credit card | 12 |
| Unauthorized transactions or other transaction problem | 5 |
| Problem with a lender or other company charging your account | 5 |
| Adding money | 5 |
| Other transaction problem | 3 |
| Managing, opening, or closing your mobile wallet account | 3 |
| Wrong amount charged or received | 2 |
| Advertising, marketing or disclosures | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 10 | 0% |
| 2016 | 40 | 97.5% |
| 2017 | 37 | 94.6% |
| 2018 | 18 | 83.3% |
| 2019 | 57 | 89.5% |
| 2020 | 85 | 85.9% |
| 2021 | 133 | 73.7% |
| 2022 | 394 | 90.6% |
| 2023 | 675 | 93.9% |
| 2024 | 1.0K | 66.5% |
| 2025 | 586 | 62.3% |
| 2026 | 289 | 87.5% |
Source: CFPB Consumer Complaint Database
Incomm Holdings Inc. in the slower-timely third
Incomm Holdings Inc.'s 3,328 logged complaints reach a nationwide footprint - 54 states have at least one filing. 61.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-25. Timely response 77.8% sits in the lower third of the corpus.
Incomm Holdings Inc. answers 77.8% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.4% with relief; 99.2% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Prepaid card" · top issue "Trouble using the card."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Incomm Holdings Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Incomm Holdings Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 77.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Incomm Holdings Inc. (#155 of 342; 77.8% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band