Total complaints
1.6K
Filed since 2012
1.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1.6K consumer complaints filed with the CFPB
This profile shows SECURITY FINANCE CORP's complaint history from CFPB public records. 1,644 consumers have filed complaints since 2012. The company has a 98.2% timely response rate and has provided relief in 6.3% of cases.
Total complaints
1.6K
Filed since 2012
Timely response
98.2%
CFPB-tracked response window
Relief rate
6.3%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How SECURITY FINANCE CORP's 1.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 543 |
| Credit reporting or other personal consumer reports | 362 |
| Credit reporting, credit repair services, or other personal consumer reports | 256 |
| Consumer Loan | 145 |
| Payday loan, title loan, or personal loan | 132 |
| Payday loan, title loan, personal loan, or advance loan | 101 |
| Vehicle loan or lease | 64 |
| Payday loan | 20 |
| Credit card or prepaid card | 6 |
| Credit card | 6 |
| Credit reporting | 5 |
| Debt or credit management | 2 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
| State | Complaints |
|---|---|
| TX | 412 |
| GA | 227 |
| SC | 195 |
| LA | 103 |
| TN | 101 |
| AL | 99 |
| OK | 64 |
| MO | 54 |
| WI | 49 |
| FL | 46 |
| IL | 43 |
| NC | 39 |
| ID | 25 |
| OH | 21 |
| NV | 21 |
| NM | 20 |
| UT | 16 |
| MS | 13 |
| VA | 12 |
| IN | 11 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 322 |
| Improper use of your report | 202 |
| Attempts to collect debt not owed | 144 |
| Communication tactics | 126 |
| Took or threatened to take negative or legal action | 95 |
| Problems when you are unable to pay | 84 |
| Problem with a company's investigation into an existing problem | 82 |
| Struggling to pay your loan | 71 |
| Problem with a credit reporting company's investigation into an existing problem | 63 |
| Improper contact or sharing of info | 55 |
| Problem when making payments | 48 |
| Managing the loan or lease | 43 |
| Written notification about debt | 40 |
| False statements or representation | 29 |
| Charged fees or interest you didn't expect | 26 |
| Cont'd attempts collect debt not owed | 25 |
| Threatened to contact someone or share information improperly | 16 |
| Repossession | 15 |
| Taking out the loan or lease | 14 |
| Getting a loan or lease | 12 |
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 32 | 100% |
| 2014 | 88 | 100% |
| 2015 | 108 | 100% |
| 2016 | 80 | 100% |
| 2017 | 90 | 98.9% |
| 2018 | 80 | 98.8% |
| 2019 | 59 | 96.6% |
| 2020 | 77 | 76.6% |
| 2021 | 100 | 96% |
| 2022 | 93 | 98.9% |
| 2023 | 142 | 99.3% |
| 2024 | 164 | 99.4% |
| 2025 | 377 | 100% |
| 2026 | 152 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
SECURITY FINANCE CORP has accumulated 1,644 consumer complaints in the CFPB public database, with filings active across 39 U.S. states. Of those submissions, 500 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-01, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, SECURITY FINANCE CORP reports a 98.2% timely-response rate and has closed 93.4% of cases with a written explanation to the consumer. 6.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating SECURITY FINANCE CORP: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
SECURITY FINANCE CORP has received 1,644 consumer complaints filed with the Consumer Financial Protection Bureau.
SECURITY FINANCE CORP has a 98.2% timely response rate to CFPB complaints.
The most common issue reported against SECURITY FINANCE CORP is "Incorrect information on your report" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.