CFPB · Slower timely-response band
Security Finance Corp
2.0K CFPB complaints · 98.2% timely (slow band) · top issue Incorrect information on your report.
Security Finance Corp answers 98.2% on time (lower third) across 2.0K filings. Relief 5.2% · top product Debt collection. Allegations, not findings.
- Slower timely-response band
- +16950% filings 2012 to 2026
CFPB relief outcome brief
CCDB company security-finance-corp
5.2% relief · 98.2% timely · 2.0K filings · Debt collection
Same-product relief peers
Nearest relief peer: The Phoenix Recovery Group (5.2% relief)
Security Finance Corp closes 5.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Security Finance Corp scores strongest on timely response (97/100 percentile-benchmarked) and weakest on relief provided (24/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
24 / 100 percentile-benchmarked
5.2% of complaints closed with relief to the consumer
Timely response
97 / 100 percentile-benchmarked
98.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
94.1% of complaints closed with an explanation to the consumer
How 2.0K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Security Finance Corp complaint mix by product
- Debt collection 719 36.5% – 7% relief
- Credit reporting 457 23.2% – 0% relief
- Credit reporting, 294 14.9% – 1% relief
- Payday loan, 151 7.7% – 3% relief
- Consumer Loan 150 7.6% – 25% relief
- Payday loan, 114 5.8% – 0% relief
- Vehicle loan 85 4.3% – 0% relief
How Security Finance Corp's 2.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 719 |
| Credit reporting or other personal consumer reports | 457 |
| Credit reporting, credit repair services, or other personal consumer reports | 294 |
| Payday loan, title loan, or personal loan | 151 |
| Consumer Loan | 150 |
| Payday loan, title loan, personal loan, or advance loan | 114 |
| Vehicle loan or lease | 85 |
| Payday loan | 20 |
| Credit card | 7 |
| Credit reporting | 6 |
| Credit card or prepaid card | 6 |
| Debt or credit management | 3 |
| Money transfer, virtual currency, or money service | 1 |
| Mortgage | 1 |
| Bank account or service | 1 |
Nationwide filing states for Security Finance Corp
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 24.6% of this company's filings
Security Finance Corp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 341
- +16950% vs 2012
Volume vs. relief
Where Security Finance Corp sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Security Finance Corp files more complaint volume than 35% of them, and closes complaints with relief more often than 57% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,015 · Closed with relief: 5.2%
Top States
| State | Complaints |
|---|---|
| TX | 496 |
| GA | 270 |
| SC | 264 |
| LA | 126 |
| AL | 120 |
| TN | 117 |
| OK | 83 |
| MO | 65 |
| FL | 58 |
| WI | 57 |
| NC | 57 |
| IL | 50 |
| ID | 27 |
| NV | 24 |
| OH | 23 |
| NM | 22 |
| UT | 21 |
| CA | 14 |
| IN | 14 |
| MS | 14 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 384 |
| Improper use of your report | 253 |
| Attempts to collect debt not owed | 218 |
| Took or threatened to take negative or legal action | 155 |
| Communication tactics | 136 |
| Problem with a company's investigation into an existing problem | 99 |
| Problems when you are unable to pay | 89 |
| Struggling to pay your loan | 79 |
| Problem with a credit reporting company's investigation into an existing problem | 70 |
| Improper contact or sharing of info | 56 |
| Problem when making payments | 55 |
| Managing the loan or lease | 49 |
| Written notification about debt | 49 |
| False statements or representation | 44 |
| Charged fees or interest you didn't expect | 28 |
| Cont'd attempts collect debt not owed | 26 |
| Repossession | 20 |
| Threatened to contact someone or share information improperly | 19 |
| Getting a loan or lease | 17 |
| Taking out the loan or lease | 14 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 32 | 100% |
| 2014 | 88 | 100% |
| 2015 | 113 | 100% |
| 2016 | 86 | 100% |
| 2017 | 95 | 98.9% |
| 2018 | 94 | 96.8% |
| 2019 | 67 | 94% |
| 2020 | 83 | 77.1% |
| 2021 | 118 | 95.8% |
| 2022 | 108 | 99.1% |
| 2023 | 165 | 99.4% |
| 2024 | 190 | 98.4% |
| 2025 | 433 | 100% |
| 2026 | 341 | 100% |
Source: CFPB Consumer Complaint Database
Security Finance Corp in the slower-timely third
Security Finance Corp's 2,015 logged complaints reach a nationwide footprint - 42 states have at least one filing. Only 34.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25. Timely response 98.2% sits in the lower third of the corpus.
Security Finance Corp answers 98.2% of complaints inside the CFPB's tracked window (timely band: slow) and closes 5.2% with relief; 94.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Security Finance Corp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Security Finance Corp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Security Finance Corp (#221 of 342; 98.2% timely; 5.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band