CFPB · Heavy filing volume
HSBC North America Holdings Inc.
12.4K CFPB complaints (heavy-volume third) · 56 states · top issue Loan modification,collection,foreclosure.
HSBC North America Holdings Inc. is in the heavy-volume third with 12.4K CFPB complaints (ranks #58 of 342). Timely 98.7% · relief 7.4% · top product Mortgage. Allegations, not findings.
- Heavy filing volume
- +457.5% filings 2011 to 2026
CFPB relief outcome brief
CCDB company hsbc-north-america-holdings-inc
7.4% relief · 98.7% timely · 12.4K filings · Mortgage
Same-product relief peers
Nearest relief peer: LD Holdings Group, LLC (7.4% relief)
HSBC North America Holdings Inc. closes 7.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
HSBC North America Holdings Inc. scores strongest on timely response (98/100 percentile-benchmarked) and weakest on relief provided (35/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
35 / 100 percentile-benchmarked
7.4% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
98.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
80 / 100 percentile-benchmarked
89.4% of complaints closed with an explanation to the consumer
How 12.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
HSBC North America Holdings Inc. complaint mix by product
- Mortgage 5K 41.5% – 8% relief
- Debt collection 2K 16.8% – 1% relief
- Checking or 2K 15.6% – 6% relief
- Bank account 1K 8.7% – 22% relief
- Credit card 858 7.4% – 4% relief
- Credit card 855 7.3% – 17% relief
- Money transfer, 323 2.8% – 6% relief
Heavy-volume mix: how HSBC North America Holdings Inc.'s 12.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.8K |
| Debt collection | 2.0K |
| Checking or savings account | 1.8K |
| Bank account or service | 1.0K |
| Credit card or prepaid card | 858 |
| Credit card | 855 |
| Money transfer, virtual currency, or money service | 323 |
| Credit reporting, credit repair services, or other personal consumer reports | 256 |
| Consumer Loan | 190 |
| Credit reporting or other personal consumer reports | 70 |
| Vehicle loan or lease | 62 |
| Credit reporting | 48 |
| Payday loan, title loan, or personal loan | 48 |
| Money transfers | 33 |
| Student loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Debt or credit management | 4 |
| Prepaid card | 4 |
| Other financial service | 4 |
| Payday loan | 2 |
Nationwide filing states for HSBC North America Holdings Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- NY
- 22.3% of this company's filings
HSBC North America Holdings Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 223
- +457.5% vs 2011
Volume vs. relief
Where HSBC North America Holdings Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, HSBC North America Holdings Inc. files more complaint volume than 83% of them, and closes complaints with relief more often than 61% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 12,386 · Closed with relief: 7.4%
Top States
| State | Complaints |
|---|---|
| NY | 2.8K |
| CA | 1.4K |
| FL | 931 |
| TX | 573 |
| NJ | 566 |
| PA | 416 |
| GA | 409 |
| OH | 383 |
| IL | 366 |
| VA | 336 |
| MD | 290 |
| MI | 250 |
| NC | 248 |
| WA | 224 |
| MA | 223 |
| AZ | 207 |
| CO | 160 |
| CT | 155 |
| MO | 145 |
| TN | 140 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 2.1K |
| Loan servicing, payments, escrow account | 1.6K |
| Managing an account | 971 |
| Account opening, closing, or management | 639 |
| Opening an account | 424 |
| Cont'd attempts collect debt not owed | 358 |
| Attempts to collect debt not owed | 341 |
| Took or threatened to take negative or legal action | 333 |
| Closing an account | 330 |
| Other | 288 |
| Problem with a purchase shown on your statement | 285 |
| Trouble during payment process | 267 |
| Incorrect information on your report | 238 |
| Communication tactics | 232 |
| Disclosure verification of debt | 199 |
| Other features, terms, or problems | 190 |
| Application, originator, mortgage broker | 190 |
| Deposits and withdrawals | 183 |
| False statements or representation | 180 |
| Struggling to pay mortgage | 162 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 40 | 100% |
| 2012 | 1.2K | 99.4% |
| 2013 | 1.6K | 98.7% |
| 2014 | 1.7K | 98.5% |
| 2015 | 1.3K | 98.8% |
| 2016 | 1.1K | 92.4% |
| 2017 | 704 | 99.3% |
| 2018 | 839 | 99.9% |
| 2019 | 819 | 99.9% |
| 2020 | 644 | 99.8% |
| 2021 | 673 | 100% |
| 2022 | 477 | 100% |
| 2023 | 362 | 100% |
| 2024 | 355 | 100% |
| 2025 | 372 | 100% |
| 2026 | 223 | 100% |
Source: CFPB Consumer Complaint Database
HSBC North America Holdings Inc. in the heavy-volume third
HSBC North America Holdings Inc.'s 12,386 logged complaints reach a nationwide footprint - 56 states have at least one filing. Only 26.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25. Volume lands in the heaviest third of the indexed company corpus (#58 of 342).
HSBC North America Holdings Inc. answers 98.7% of complaints inside the CFPB's tracked window and closes 89.4% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about HSBC North America Holdings Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for HSBC North America Holdings Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 12.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for HSBC North America Holdings Inc. (#58 of 342; 98.7% timely; 7.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume