CFPB · Heavy filing volume

HSBC North America Holdings Inc.

12.4K CFPB complaints (heavy-volume third) · 56 states · top issue Loan modification,collection,foreclosure.

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12.4K CFPB complaints

HSBC North America Holdings Inc. is in the heavy-volume third with 12.4K CFPB complaints (ranks #58 of 342). Timely 98.7% · relief 7.4% · top product Mortgage. Allegations, not findings.

  • Volume rank #58 of 342
  • Heavy filing volume
  • +457.5% filings 2011 to 2026

CFPB relief outcome brief

CCDB company hsbc-north-america-holdings-inc

7.4% relief · 98.7% timely · 12.4K filings · Mortgage

Same-product relief peers

Nearest relief peer: LD Holdings Group, LLC (7.4% relief)

HSBC North America Holdings …7.4%Erc25%Santander Consumer USA Holdi…7%OneMain Finance Corporation8.3%Self Financial Inc.0.9%
Closed-with-relief % among HSBC North America Holdings Inc. and nearest filing-volume peers

HSBC North America Holdings Inc. closes 7.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 12.4K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 98.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 7.4%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

HSBC North America Holdings Inc. complaint mix by product

Total complaints: 12.4K

HSBC North America Holdings Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 12.4K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 4,834 complaints (41.5%), resolution 7.5% Mortgage 41.5% Debt collection: 1,952 complaints (16.8%), resolution 0.6% Debt collection 16.8% Checking or: 1,812 complaints (15.6%), resolution 5.5% Checking or 15.6% Bank account: 1,018 complaints (8.7%), resolution 22.0% Bank account 8.7% Credit card: 858 complaints (7.4%), resolution 4.0% Credit card 7.4% Credit card: 855 complaints (7.3%), resolution 16.5% Credit card 7.3% Money transfer,: 323 complaints (2.8%), resolution 5.9%
  • Mortgage 5K 41.5% – 8% relief
  • Debt collection 2K 16.8% – 1% relief
  • Checking or 2K 15.6% – 6% relief
  • Bank account 1K 8.7% – 22% relief
  • Credit card 858 7.4% – 4% relief
  • Credit card 855 7.3% – 17% relief
  • Money transfer, 323 2.8% – 6% relief

Heavy-volume mix: how HSBC North America Holdings Inc.'s 12.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Mortgage 4.8K
Debt collection 2.0K
Checking or savings account 1.8K
Bank account or service 1.0K
Credit card or prepaid card 858
Credit card 855
Money transfer, virtual currency, or money service 323
Credit reporting, credit repair services, or other personal consumer reports 256
Consumer Loan 190
Credit reporting or other personal consumer reports 70
Vehicle loan or lease 62
Credit reporting 48
Payday loan, title loan, or personal loan 48
Money transfers 33
Student loan 8
Payday loan, title loan, personal loan, or advance loan 5
Debt or credit management 4
Prepaid card 4
Other financial service 4
Payday loan 2

Nationwide filing states for HSBC North America Holdings Inc.

Top states by attributed volume, heavy-filing company

Nationwide footprint
Leading state
NY
22.3% of this company's filings
NY2.8KCA1.4KFL931TX573NJ566PA416GA409OH383

HSBC North America Holdings Inc. rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
223
+457.5% vs 2011
05001,0001,5002,000 201120132015201720192021202320252026 223

Top States

State Complaints
NY 2.8K
CA 1.4K
FL 931
TX 573
NJ 566
PA 416
GA 409
OH 383
IL 366
VA 336
MD 290
MI 250
NC 248
WA 224
MA 223
AZ 207
CO 160
CT 155
MO 145
TN 140

Top Issues

Issue Complaints
Loan modification,collection,foreclosure 2.1K
Loan servicing, payments, escrow account 1.6K
Managing an account 971
Account opening, closing, or management 639
Opening an account 424
Cont'd attempts collect debt not owed 358
Attempts to collect debt not owed 341
Took or threatened to take negative or legal action 333
Closing an account 330
Other 288
Problem with a purchase shown on your statement 285
Trouble during payment process 267
Incorrect information on your report 238
Communication tactics 232
Disclosure verification of debt 199
Other features, terms, or problems 190
Application, originator, mortgage broker 190
Deposits and withdrawals 183
False statements or representation 180
Struggling to pay mortgage 162

Yearly Trend

Year Complaints Timely
2011 40 100%
2012 1.2K 99.4%
2013 1.6K 98.7%
2014 1.7K 98.5%
2015 1.3K 98.8%
2016 1.1K 92.4%
2017 704 99.3%
2018 839 99.9%
2019 819 99.9%
2020 644 99.8%
2021 673 100%
2022 477 100%
2023 362 100%
2024 355 100%
2025 372 100%
2026 223 100%

Source: CFPB Consumer Complaint Database

HSBC North America Holdings Inc. in the heavy-volume third

HSBC North America Holdings Inc.'s 12,386 logged complaints reach a nationwide footprint - 56 states have at least one filing. Only 26.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25. Volume lands in the heaviest third of the indexed company corpus (#58 of 342).

HSBC North America Holdings Inc. answers 98.7% of complaints inside the CFPB's tracked window and closes 89.4% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about HSBC North America Holdings Inc..

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for HSBC North America Holdings Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 12.4K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 98.7%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for HSBC North America Holdings Inc. (#58 of 342; 98.7% timely; 7.4% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume