HSBC North America Holdings Inc.
12.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
HSBC North America Holdings Inc. complaint mix by product
- Mortgage 5K 41.5% – 8% relief
- Debt collection 2K 16.8% – 1% relief
- Checking or 2K 15.6% – 6% relief
- Bank account 1K 8.7% – 22% relief
- Credit card 858 7.4% – 4% relief
- Credit card 855 7.3% – 17% relief
- Money transfer, 323 2.8% – 6% relief
How HSBC North America Holdings Inc.'s 12.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.8K |
| Debt collection | 2.0K |
| Checking or savings account | 1.8K |
| Bank account or service | 1.0K |
| Credit card or prepaid card | 858 |
| Credit card | 855 |
| Money transfer, virtual currency, or money service | 323 |
| Credit reporting, credit repair services, or other personal consumer reports | 256 |
| Consumer Loan | 190 |
| Credit reporting or other personal consumer reports | 70 |
| Vehicle loan or lease | 62 |
| Credit reporting | 48 |
| Payday loan, title loan, or personal loan | 48 |
| Money transfers | 33 |
| Student loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Debt or credit management | 4 |
| Prepaid card | 4 |
| Other financial service | 4 |
| Payday loan | 2 |
Top States
| State | Complaints |
|---|---|
| NY | 2.8K |
| CA | 1.4K |
| FL | 931 |
| TX | 573 |
| NJ | 566 |
| PA | 416 |
| GA | 409 |
| OH | 383 |
| IL | 366 |
| VA | 336 |
| MD | 290 |
| MI | 250 |
| NC | 248 |
| WA | 224 |
| MA | 223 |
| AZ | 207 |
| CO | 160 |
| CT | 155 |
| MO | 145 |
| TN | 140 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 2.1K |
| Loan servicing, payments, escrow account | 1.6K |
| Managing an account | 971 |
| Account opening, closing, or management | 639 |
| Opening an account | 424 |
| Cont'd attempts collect debt not owed | 358 |
| Attempts to collect debt not owed | 341 |
| Took or threatened to take negative or legal action | 333 |
| Closing an account | 330 |
| Other | 288 |
| Problem with a purchase shown on your statement | 285 |
| Trouble during payment process | 267 |
| Incorrect information on your report | 238 |
| Communication tactics | 232 |
| Disclosure verification of debt | 199 |
| Other features, terms, or problems | 190 |
| Application, originator, mortgage broker | 190 |
| Deposits and withdrawals | 183 |
| False statements or representation | 180 |
| Struggling to pay mortgage | 162 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 40 | 100% |
| 2012 | 1.2K | 99.4% |
| 2013 | 1.6K | 98.7% |
| 2014 | 1.7K | 98.5% |
| 2015 | 1.3K | 98.8% |
| 2016 | 1.1K | 92.4% |
| 2017 | 704 | 99.3% |
| 2018 | 839 | 99.9% |
| 2019 | 819 | 99.9% |
| 2020 | 644 | 99.8% |
| 2021 | 673 | 100% |
| 2022 | 477 | 100% |
| 2023 | 362 | 100% |
| 2024 | 355 | 100% |
| 2025 | 372 | 100% |
| 2026 | 223 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About HSBC North America Holdings Inc.
HSBC North America Holdings Inc.'s 12,386 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. Only 26.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-25.
HSBC North America Holdings Inc. answers 98.7% of complaints inside the CFPB's tracked window and closes 89.4% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about HSBC North America Holdings Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does HSBC North America Holdings Inc. have?
12,386, per the CFPB's public complaint count for this company (see the full breakdown above).
Does HSBC North America Holdings Inc. respond to complaints on time?
98.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about HSBC North America Holdings Inc.?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.