CFPB · Heavy filing volume
Equifax, Inc.
4.3M CFPB complaints (heavy-volume third) · 63 states · top issue Incorrect information on your report.
Equifax, Inc. is in the heavy-volume third with 4.3M CFPB complaints (ranks #2 of 342). Timely 100% · relief 48.7% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Volume rank #2 of 342
- Heavy filing volume
- +153546.6% filings 2012 to 2026
CFPB relief outcome brief
CCDB company equifax-inc
48.7% relief · 100% timely · 4.3M filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: CBC Companies, Inc. (55.3% relief)
Equifax, Inc. closes 48.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 4.3M complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Equifax, Inc. complaint mix by product
- Credit reporting 3.5M 80.7% – 57% relief
- Credit reporting, 699K 16.4% – 11% relief
- Debt collection 55K 1.3% – 46% relief
- Credit reporting 48K 1.1% – 19% relief
- Credit card 18K 0.4% – 61% relief
- Credit card 2K 0.0% – 40% relief
- Vehicle loan 542 0.0% – 30% relief
Heavy-volume mix: how Equifax, Inc.'s 4.3M complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 3.5M |
| Credit reporting, credit repair services, or other personal consumer reports | 699.1K |
| Debt collection | 55.1K |
| Credit reporting | 48.1K |
| Credit card | 18.3K |
| Credit card or prepaid card | 2.0K |
| Vehicle loan or lease | 542 |
| Debt or credit management | 448 |
| Student loan | 295 |
| Checking or savings account | 219 |
| Mortgage | 198 |
| Payday loan, title loan, personal loan, or advance loan | 134 |
| Prepaid card | 116 |
| Payday loan, title loan, or personal loan | 70 |
| Money transfer, virtual currency, or money service | 63 |
| Consumer Loan | 55 |
| Bank account or service | 14 |
| Other financial service | 3 |
Nationwide filing states for Equifax, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 14.7% of this company's filings
Equifax, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 955.7K
- +153546.6% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 628.1K |
| FL | 627.1K |
| CA | 395.6K |
| GA | 330.9K |
| NY | 241.3K |
| IL | 182.8K |
| PA | 175.3K |
| NC | 151.9K |
| NJ | 133.3K |
| AL | 112.5K |
| MD | 106.4K |
| LA | 105.0K |
| SC | 98.5K |
| MI | 85.5K |
| OH | 82.9K |
| VA | 81.2K |
| MS | 74.9K |
| TN | 67.0K |
| AZ | 63.2K |
| NV | 55.5K |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2.3M |
| Improper use of your report | 996.8K |
| Problem with a company's investigation into an existing problem | 637.8K |
| Problem with a credit reporting company's investigation into an existing problem | 200.9K |
| Incorrect information on credit report | 34.5K |
| Unable to get your credit report or credit score | 28.4K |
| Attempts to collect debt not owed | 28.0K |
| Written notification about debt | 23.9K |
| Problem with fraud alerts or security freezes | 13.7K |
| Credit monitoring or identity theft protection services | 9.7K |
| Credit reporting company's investigation | 6.2K |
| Unable to get credit report/credit score | 4.5K |
| Getting a credit card | 2.1K |
| Improper use of my credit report | 1.7K |
| Problem with a company's investigation into an existing issue | 1.6K |
| False statements or representation | 1.6K |
| Credit monitoring or identity protection | 1.4K |
| Took or threatened to take negative or legal action | 1.2K |
| Identity theft protection or other monitoring services | 375 |
| Confusing or missing disclosures | 338 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 622 | 100% |
| 2013 | 4.8K | 100% |
| 2014 | 10.0K | 100% |
| 2015 | 12.0K | 100% |
| 2016 | 16.0K | 100% |
| 2017 | 30.7K | 95% |
| 2018 | 30.1K | 100% |
| 2019 | 40.9K | 99.7% |
| 2020 | 78.4K | 100% |
| 2021 | 148.5K | 99.9% |
| 2022 | 184.7K | 100% |
| 2023 | 329.2K | 100% |
| 2024 | 752.7K | 100% |
| 2025 | 1.7M | 100% |
| 2026 | 955.7K | 100% |
Source: CFPB Consumer Complaint Database
Equifax, Inc. in the heavy-volume third
Equifax, Inc.'s 4,274,740 logged complaints reach a nationwide footprint - 63 states have at least one filing. Only 19.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#2 of 342).
Equifax, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 49.3% with a written explanation. 48.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Equifax, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Equifax, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.3M.
- Transunion Intermediate Holdings, Inc. Δ 80.9K complaints · 58.9% relief 4.4Mcomplaints
- Experian Information Solutions Inc. Δ 417.2K complaints · 9.9% relief 3.9Mcomplaints
- Bank of America, National Association Δ 4.1M complaints · 31% relief 181.5Kcomplaints
- Wells Fargo & Company Δ 4.1M complaints · 20.1% relief 170.3Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Equifax, Inc. (#2 of 342; 100% timely; 48.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume