CFPB · Narrative-heavy record
Skrill USA, Inc.
567 CFPB complaints · 54% with narratives · top issue Trouble accessing funds in your mobile or digital wallet.
Skrill USA, Inc.: 54% of 567 filings include consumer narratives. Timely 95.2% · relief 0.7% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Narrative-heavy record
- +6000% filings 2015 to 2026
CFPB relief outcome brief
CCDB company skrill-usa-inc
0.7% relief · 95.2% timely · 567 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Ingo Money, Inc. (0.7% relief)
Skrill USA, Inc. closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Skrill USA, Inc.'s 567 filings include narrative text
54% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Skrill USA, Inc. complaint mix by product
- Money transfer, 310 56.2% – 1% relief
- Checking or 144 26.1% – 0% relief
- Prepaid card 34 6.2% – 0% relief
- Debt collection 26 4.7% – 0% relief
- Credit card 17 3.1% – 0% relief
- Credit card 11 2.0% – 0% relief
- Credit reporting, 10 1.8% – 0% relief
How Skrill USA, Inc.'s 567 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 310 |
| Checking or savings account | 144 |
| Prepaid card | 34 |
| Debt collection | 26 |
| Credit card or prepaid card | 17 |
| Credit card | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Money transfers | 7 |
| Credit reporting or other personal consumer reports | 6 |
| Other financial service | 1 |
| Bank account or service | 1 |
Nationwide filing states for Skrill USA, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 15.7% of this company's filings
Skrill USA, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 122
- +6000% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 89 |
| FL | 51 |
| TX | 43 |
| NY | 34 |
| NJ | 23 |
| PA | 16 |
| AZ | 16 |
| VA | 16 |
| GA | 15 |
| MI | 15 |
| MN | 14 |
| WI | 14 |
| IN | 13 |
| NC | 13 |
| TN | 13 |
| IL | 13 |
| CO | 13 |
| OH | 13 |
| WA | 12 |
| MO | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble accessing funds in your mobile or digital wallet | 116 |
| Managing an account | 99 |
| Fraud or scam | 59 |
| Unauthorized transactions or other transaction problem | 36 |
| Managing, opening, or closing your mobile wallet account | 29 |
| Other transaction problem | 27 |
| Closing an account | 21 |
| Problem with a lender or other company charging your account | 20 |
| Attempts to collect debt not owed | 19 |
| Trouble using the card | 18 |
| Problem with a purchase or transfer | 16 |
| Money was not available when promised | 14 |
| Unexpected or other fees | 10 |
| Improper use of your report | 7 |
| Problem adding money | 7 |
| Other service problem | 7 |
| Other features, terms, or problems | 6 |
| Incorrect information on your report | 5 |
| Confusing or missing disclosures | 4 |
| Written notification about debt | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 50% |
| 2016 | 7 | 42.9% |
| 2017 | 3 | 66.7% |
| 2018 | 13 | 100% |
| 2019 | 13 | 92.3% |
| 2020 | 18 | 61.1% |
| 2021 | 38 | 81.6% |
| 2022 | 25 | 96% |
| 2023 | 38 | 100% |
| 2024 | 177 | 98.9% |
| 2025 | 111 | 99.1% |
| 2026 | 122 | 98.4% |
Source: CFPB Consumer Complaint Database
Skrill USA, Inc.'s narrative-rich complaint ledger
Skrill USA, Inc.'s 567 logged complaints reach a nationwide footprint - 48 states have at least one filing. 54% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-23.
Skrill USA, Inc. answers 95.2% of complaints inside the CFPB's tracked window and closes 96.5% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Trouble accessing funds in your mobile or digital wallet."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Skrill USA, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Skrill USA, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 567.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Skrill USA, Inc. (95.2% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record