2026 data Public-data reference Official source

Skrill USA, Inc.

567 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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567
Total Complaints
95.2%
Timely Response
0%
Disputed
0.7%
Relief Provided
48
States Active
2015
Since

Data updated June 2026

Timely response rate 95.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.7%
Industry median

Share closed with monetary or non-monetary relief.

Skrill USA, Inc. complaint mix by product

Total complaints: 567

Skrill USA, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 567 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 310 complaints (56.2%), resolution 1.3% Money transfer, 56.2% Checking or: 144 complaints (26.1%), resolution 0.0% Checking or 26.1% Prepaid card: 34 complaints (6.2%), resolution 0.0% Prepaid card 6.2% Debt collection: 26 complaints (4.7%), resolution 0.0% Credit card: 17 complaints (3.1%), resolution 0.0% Credit card: 11 complaints (2.0%), resolution 0.0% Credit reporting,: 10 complaints (1.8%), resolution 0.0%
  • Money transfer, 310 56.2% – 1% relief
  • Checking or 144 26.1% – 0% relief
  • Prepaid card 34 6.2% – 0% relief
  • Debt collection 26 4.7% – 0% relief
  • Credit card 17 3.1% – 0% relief
  • Credit card 11 2.0% – 0% relief
  • Credit reporting, 10 1.8% – 0% relief

How Skrill USA, Inc.'s 567 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 310
Checking or savings account 144
Prepaid card 34
Debt collection 26
Credit card or prepaid card 17
Credit card 11
Credit reporting, credit repair services, or other personal consumer reports 10
Money transfers 7
Credit reporting or other personal consumer reports 6
Other financial service 1
Bank account or service 1

Top States

State Complaints
CA 89
FL 51
TX 43
NY 34
NJ 23
PA 16
AZ 16
VA 16
GA 15
MI 15
MN 14
WI 14
IN 13
NC 13
TN 13
IL 13
CO 13
OH 13
WA 12
MO 12

Top Issues

Issue Complaints
Trouble accessing funds in your mobile or digital wallet 116
Managing an account 99
Fraud or scam 59
Unauthorized transactions or other transaction problem 36
Managing, opening, or closing your mobile wallet account 29
Other transaction problem 27
Closing an account 21
Problem with a lender or other company charging your account 20
Attempts to collect debt not owed 19
Trouble using the card 18
Problem with a purchase or transfer 16
Money was not available when promised 14
Unexpected or other fees 10
Improper use of your report 7
Problem adding money 7
Other service problem 7
Other features, terms, or problems 6
Incorrect information on your report 5
Confusing or missing disclosures 4
Written notification about debt 4

Yearly Trend

Year Complaints Timely
2015 2 50%
2016 7 42.9%
2017 3 66.7%
2018 13 100%
2019 13 92.3%
2020 18 61.1%
2021 38 81.6%
2022 25 96%
2023 38 100%
2024 177 98.9%
2025 111 99.1%
2026 122 98.4%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Skrill USA, Inc.

Skrill USA, Inc.'s 567 logged complaints reach a nationwide footprint - 48 states have at least one filing on record. 54% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2026-06-23.

Skrill USA, Inc. answers 95.2% of complaints inside the CFPB's tracked window and closes 96.5% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Trouble accessing funds in your mobile or digital wallet."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Skrill USA, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Skrill USA, Inc. have?

567, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Skrill USA, Inc. respond to complaints on time?

95.2% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Skrill USA, Inc.?

"Trouble accessing funds in your mobile or digital wallet", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.