Total complaints
153
Filed since 2024
153 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
153 consumer complaints filed with the CFPB
This profile shows CapitalJ Inc. dba Juno's complaint history from CFPB public records. 153 consumers have filed complaints since 2024. The company has a 96.7% timely response rate and has provided relief in 0% of cases.
Total complaints
153
Filed since 2024
Timely response
96.7%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How CapitalJ Inc. dba Juno's 153 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Checking or savings account | 144 |
| Money transfer, virtual currency, or money service | 8 |
| Credit reporting or other personal consumer reports | 1 |
| State | Complaints |
|---|---|
| CA | 28 |
| TX | 20 |
| FL | 15 |
| WA | 13 |
| NY | 11 |
| SC | 5 |
| VA | 5 |
| NV | 4 |
| NJ | 4 |
| IN | 4 |
| PA | 3 |
| OH | 3 |
| IL | 3 |
| MD | 3 |
| MA | 3 |
| NC | 3 |
| CO | 2 |
| MI | 2 |
| GA | 2 |
| OR | 2 |
| Issue | Complaints |
|---|---|
| Managing an account | 137 |
| Closing an account | 6 |
| Money was not available when promised | 3 |
| Fraud or scam | 3 |
| Improper use of your report | 1 |
| Other transaction problem | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Problem with a lender or other company charging your account | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 100 | 99% |
| 2025 | 44 | 90.9% |
| 2026 | 9 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
CapitalJ Inc. dba Juno has accumulated 153 consumer complaints in the CFPB public database, with filings active across 34 U.S. states. Of those submissions, 69 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2024, and the most recent logged activity is 2026-03-20, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CapitalJ Inc. dba Juno reports a 96.7% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CapitalJ Inc. dba Juno: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
CapitalJ Inc. dba Juno has received 153 consumer complaints filed with the Consumer Financial Protection Bureau.
CapitalJ Inc. dba Juno has a 96.7% timely response rate to CFPB complaints.
The most common issue reported against CapitalJ Inc. dba Juno is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.