Total complaints
1.5K
Filed since 2012
1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1.5K consumer complaints filed with the CFPB
This profile shows Selene Finance LP's complaint history from CFPB public records. 1,466 consumers have filed complaints since 2012. The company has a 99.1% timely response rate and has provided relief in 0.4% of cases.
Total complaints
1.5K
Filed since 2012
Timely response
99.1%
CFPB-tracked response window
Relief rate
0.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Selene Finance LP's 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Mortgage | 1.4K |
| Debt collection | 48 |
| Credit reporting, credit repair services, or other personal consumer reports | 22 |
| Payday loan, title loan, or personal loan | 1 |
| Bank account or service | 1 |
| State | Complaints |
|---|---|
| FL | 169 |
| NY | 138 |
| GA | 125 |
| CA | 125 |
| NJ | 97 |
| MD | 69 |
| TX | 58 |
| NC | 58 |
| PA | 50 |
| VA | 43 |
| IL | 42 |
| WA | 41 |
| MA | 34 |
| AZ | 30 |
| TN | 29 |
| OH | 28 |
| MI | 25 |
| CT | 24 |
| LA | 20 |
| IN | 19 |
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 493 |
| Loan servicing, payments, escrow account | 304 |
| Struggling to pay mortgage | 248 |
| Trouble during payment process | 220 |
| Other | 40 |
| Settlement process and costs | 24 |
| Incorrect information on your report | 22 |
| Application, originator, mortgage broker | 18 |
| Attempts to collect debt not owed | 14 |
| Closing on a mortgage | 13 |
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Disclosure verification of debt | 11 |
| Credit decision / Underwriting | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Written notification about debt | 8 |
| Cont'd attempts collect debt not owed | 4 |
| Took or threatened to take negative or legal action | 4 |
| Communication tactics | 3 |
| False statements or representation | 2 |
| Problem with the payoff process at the end of the loan | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 25 | 100% |
| 2013 | 90 | 98.9% |
| 2014 | 191 | 100% |
| 2015 | 229 | 100% |
| 2016 | 306 | 99.7% |
| 2017 | 220 | 99.5% |
| 2018 | 214 | 95.3% |
| 2019 | 187 | 100% |
| 2020 | 4 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Selene Finance LP has accumulated 1,466 consumer complaints in the CFPB public database, with filings active across 52 U.S. states. Of those submissions, 306 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2020-01-07, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Selene Finance LP reports a 99.1% timely-response rate and has closed 99% of cases with a written explanation to the consumer. 0.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 13.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Loan modification,collection,foreclosure".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Selene Finance LP: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Selene Finance LP has received 1,466 consumer complaints filed with the Consumer Financial Protection Bureau.
Selene Finance LP has a 99.1% timely response rate to CFPB complaints.
The most common issue reported against Selene Finance LP is "Loan modification,collection,foreclosure" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.