CFPB · Single-product concentration

Selene Finance LP

1.7K CFPB complaints · 94.8% in "Mortgage" · top issue Loan modification,collection,foreclosure.

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1.7K CFPB complaints

Selene Finance LP: 94.8% of 1.7K CFPB complaints sit in "Mortgage". Timely 99.1% · relief 0.4%. Allegations, not findings.

  • Single-product concentration
  • -64% filings 2012 to 2020

CFPB relief outcome brief

CCDB company selene-finance-lp

0.4% relief · 99.1% timely · 1.7K filings · Mortgage

Same-product relief peers

Nearest relief peer: RoundPoint Mortgage Servicing LLC (0.4% relief)

Selene Finance LP (this)0.4%I.Q. Data International, Inc.19.8%Franklin Collection Service,Inc.0.1%First Advantage Corporation0.1%Amerisave MortgageCorporation24.7%
Closed-with-relief % among Selene Finance LP and nearest filing-volume peers

Selene Finance LP closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

Selene Finance LP scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

55 /100 grade C

Relief provided

2 / 100 percentile-benchmarked

0.4% of complaints closed with relief to the consumer

Timely response

98 / 100 percentile-benchmarked

99.1% of complaints answered inside the CFPB 15-day window

Closed with explanation

99 / 100 percentile-benchmarked

99.2% of complaints closed with an explanation to the consumer

How 1.7K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 99.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.4%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Selene Finance LP complaint mix by product

Total complaints: 1.7K

Selene Finance LP complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,607 complaints (94.8%), resolution 0.4% Mortgage 94.8% Debt collection: 55 complaints (3.2%), resolution 0.0% Credit reporting,: 31 complaints (1.8%), resolution 0.0% Bank account: 1 complaints (0.1%), resolution 0.0% Payday loan,: 1 complaints (0.1%), resolution 0.0%
  • Mortgage 2K 94.8% – 0% relief
  • Debt collection 55 3.2% – 0% relief
  • Credit reporting, 31 1.8% – 0% relief
  • Bank account 1 0.1% – 0% relief
  • Payday loan, 1 0.1% – 0% relief

Lighter-volume mix: how Selene Finance LP's 1.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Mortgage 1.6K
Debt collection 55
Credit reporting, credit repair services, or other personal consumer reports 31
Bank account or service 1
Payday loan, title loan, or personal loan 1

Nationwide filing states for Selene Finance LP

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
FL
11.7% of this company's filings
FL198NY160CA152GA145NJ110MD77TX67NC65

Selene Finance LP falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2020
9
-64% vs 2012
0100200300400 201220132014201520162017201820192020 9

Volume vs. relief

Where Selene Finance LP sits on volume vs. relief

Among the 342 companies large enough to be indexed on PlainComplaint, Selene Finance LP files more complaint volume than 27% of them, and closes complaints with relief more often than 29% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.

Selene Finance LP vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile. 2×2 strategic matrix plotting 30 entities by Volume percentile (X) and Relief percentile (Y), with a crosshair dividing the plot into four quadrants. High volume, high reliefLow volume, high reliefHigh volume, low reliefLow volume, low relief 020406080 020406080100 Volume percentile Relief percentile
Selene Finance LP vs. a 29-company national peer sample, volume percentile vs. relief-rate percentile.

Total complaints: 1,695 · Closed with relief: 0.4%

Top States

State Complaints
FL 198
NY 160
CA 152
GA 145
NJ 110
MD 77
TX 67
NC 65
VA 55
PA 54
IL 48
WA 43
MA 35
AZ 35
TN 31
MI 29
OH 29
IN 28
CT 27
CO 23

Top Issues

Issue Complaints
Loan modification,collection,foreclosure 527
Loan servicing, payments, escrow account 341
Struggling to pay mortgage 311
Trouble during payment process 279
Other 40
Settlement process and costs 28
Incorrect information on your report 27
Application, originator, mortgage broker 20
Applying for a mortgage or refinancing an existing mortgage 19
Closing on a mortgage 18
Attempts to collect debt not owed 16
Problem with a credit reporting company's investigation into an existing problem 15
Disclosure verification of debt 11
Credit decision / Underwriting 10
Written notification about debt 8
False statements or representation 5
Took or threatened to take negative or legal action 5
Cont'd attempts collect debt not owed 4
Communication tactics 4
Making/receiving payments, sending money 1

Yearly Trend

Year Complaints Timely
2012 25 100%
2013 90 98.9%
2014 191 100%
2015 246 100%
2016 355 99.7%
2017 262 99.2%
2018 277 95.7%
2019 240 100%
2020 9 100%

Source: CFPB Consumer Complaint Database

Selene Finance LP filings cluster in one product

Selene Finance LP's 1,695 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 31.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2020-01-09.

Selene Finance LP answers 99.1% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Selene Finance LP.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Selene Finance LP: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.7K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Selene Finance LP (#251 of 342; 99.1% timely; 0.4% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration