CFPB · Single-product concentration
Money Source, Inc., the
916 CFPB complaints · 87.1% in "Mortgage" · top issue Trouble during payment process.
Money Source, Inc., the: 87.1% of 916 CFPB complaints sit in "Mortgage". Timely 99.1% · relief 1.5%. Allegations, not findings.
- Single-product concentration
- 0% filings 2015 to 2026
CFPB relief outcome brief
CCDB company money-source-inc-the
1.5% relief · 99.1% timely · 916 filings · Mortgage
Same-product relief peers
Nearest relief peer: Home Point Financial Corporation (1.5% relief)
Money Source, Inc., the closes 1.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Money Source, Inc., the's 916 filings include narrative text
58.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Money Source, Inc., the complaint mix by product
- Mortgage 798 87.2% – 2% relief
- Credit reporting, 76 8.3% – 0% relief
- Debt collection 30 3.3% – 0% relief
- Credit reporting 7 0.8% – 0% relief
- Money transfer, 2 0.2% – 0% relief
- Credit reporting 1 0.1% – 0% relief
- Checking or 1 0.1% – 0% relief
How Money Source, Inc., the's 916 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 798 |
| Credit reporting, credit repair services, or other personal consumer reports | 76 |
| Debt collection | 30 |
| Credit reporting or other personal consumer reports | 7 |
| Money transfer, virtual currency, or money service | 2 |
| Credit reporting | 1 |
| Checking or savings account | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Money Source, Inc., the
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.1% of this company's filings
Money Source, Inc., the complaints by year
Annual filing volume from the CFPB public database
- 2026
- 5
- 0% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 129 |
| TX | 78 |
| FL | 65 |
| NJ | 59 |
| GA | 55 |
| PA | 39 |
| CO | 39 |
| NY | 35 |
| WA | 31 |
| IL | 30 |
| TN | 27 |
| AZ | 24 |
| VA | 21 |
| MD | 19 |
| OK | 18 |
| OH | 16 |
| NC | 16 |
| KY | 13 |
| MA | 13 |
| MI | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 455 |
| Struggling to pay mortgage | 175 |
| Incorrect information on your report | 71 |
| Closing on a mortgage | 39 |
| Applying for a mortgage or refinancing an existing mortgage | 39 |
| Loan servicing, payments, escrow account | 37 |
| Problem with a credit reporting company's investigation into an existing problem | 34 |
| Improper use of your report | 11 |
| Attempts to collect debt not owed | 7 |
| False statements or representation | 7 |
| Took or threatened to take negative or legal action | 6 |
| Written notification about debt | 5 |
| Loan modification,collection,foreclosure | 5 |
| Application, originator, mortgage broker | 5 |
| Communication tactics | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Settlement process and costs | 3 |
| Credit decision / Underwriting | 2 |
| Wrong amount charged or received | 2 |
| Incorrect information on credit report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 5 | 100% |
| 2016 | 34 | 100% |
| 2017 | 48 | 97.9% |
| 2018 | 60 | 98.3% |
| 2019 | 91 | 100% |
| 2020 | 175 | 99.4% |
| 2021 | 227 | 100% |
| 2022 | 170 | 97.1% |
| 2023 | 73 | 100% |
| 2024 | 19 | 100% |
| 2025 | 9 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Money Source, Inc., the filings cluster in one product
Money Source, Inc., the's 916 logged complaints reach a nationwide footprint - 48 states have at least one filing. 58.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-04-21.
Money Source, Inc., the answers 99.1% of complaints inside the CFPB's tracked window and closes 98.4% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Money Source, Inc., the.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Money Source, Inc., the: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 916.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Money Source, Inc., the (99.1% timely; 1.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration