2026 data Public-data reference. official source

MONEY SOURCE, INC., THE

628 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

628 consumer complaints filed with the CFPB

This profile shows MONEY SOURCE, INC., THE's complaint history from CFPB public records. 628 consumers have filed complaints since 2015. The company has a 99.4% timely response rate and has provided relief in 1.4% of cases.

628
Total Complaints
99.4%
Timely Response
1.3%
Disputed
1.4%
Relief Provided
46
States Active
2015
Since

Total complaints

628

Filed since 2015

Timely response

99.4%

CFPB-tracked response window

Relief rate

1.4%

Closed with monetary or non-monetary relief

Timely response rate 99.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.4%
Industry median

Share closed with monetary or non-monetary relief.

MONEY SOURCE, INC., THE complaint mix by product

Total complaints: 628

MONEY SOURCE, INC., THE complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 628 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 544 complaints (86.6%), resolution 1.7% Mortgage 86.6% Credit reporting,: 51 complaints (8.1%), resolution 0.0% Credit reporting, 8.1% Debt collection: 24 complaints (3.8%), resolution 0.0% Credit reporting: 5 complaints (0.8%), resolution 0.0% Money transfer,: 2 complaints (0.3%), resolution 0.0% Credit reporting: 1 complaints (0.2%), resolution 0.0% Payday loan,: 1 complaints (0.2%), resolution 0.0%
  • Mortgage 544 86.6% 2% relief
  • Credit reporting, 51 8.1% 0% relief
  • Debt collection 24 3.8% 0% relief
  • Credit reporting 5 0.8% 0% relief
  • Money transfer, 2 0.3% 0% relief
  • Credit reporting 1 0.2% 0% relief
  • Payday loan, 1 0.2% 0% relief

How MONEY SOURCE, INC., THE's 628 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 544
Credit reporting, credit repair services, or other personal consumer reports 51
Debt collection 24
Credit reporting or other personal consumer reports 5
Money transfer, virtual currency, or money service 2
Credit reporting 1
Payday loan, title loan, or personal loan 1

Top States

State Complaints
CA 78
TX 57
NJ 49
FL 45
GA 36
NY 27
CO 25
IL 23
WA 22
PA 21
VA 20
AZ 19
OK 12
NC 11
MD 11
OH 10
TN 10
OR 9
KY 9
MO 9

Top Issues

Issue Complaints
Trouble during payment process 284
Struggling to pay mortgage 125
Incorrect information on your report 55
Applying for a mortgage or refinancing an existing mortgage 32
Closing on a mortgage 30
Loan servicing, payments, escrow account 29
Problem with a credit reporting company's investigation into an existing problem 23
Improper use of your report 8
Attempts to collect debt not owed 6
False statements or representation 6
Took or threatened to take negative or legal action 4
Written notification about debt 4
Application, originator, mortgage broker 3
Settlement process and costs 3
Communication tactics 3
Loan modification,collection,foreclosure 3
Credit decision / Underwriting 2
Wrong amount charged or received 2
Unable to get your credit report or credit score 1
Other 1

Yearly Trend

Year Complaints Timely
2015 3 100%
2016 29 100%
2017 39 100%
2018 44 97.7%
2019 65 100%
2020 114 100%
2021 161 100%
2022 110 97.3%
2023 44 100%
2024 11 100%
2025 6 100%
2026 2 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About MONEY SOURCE, INC., THE

MONEY SOURCE, INC., THE has accumulated 628 consumer complaints in the CFPB public database, with filings active across 46 U.S. states. Of those submissions, 249 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2015, and the most recent logged activity is 2026-03-27, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, MONEY SOURCE, INC., THE reports a 99.4% timely-response rate and has closed 98.6% of cases with a written explanation to the consumer. 1.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MONEY SOURCE, INC., THE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does MONEY SOURCE, INC., THE have?

MONEY SOURCE, INC., THE has received 628 consumer complaints filed with the Consumer Financial Protection Bureau.

Does MONEY SOURCE, INC., THE respond to complaints on time?

MONEY SOURCE, INC., THE has a 99.4% timely response rate to CFPB complaints.

What is the most common complaint about MONEY SOURCE, INC., THE?

The most common issue reported against MONEY SOURCE, INC., THE is "Trouble during payment process" in the "Mortgage" product category.

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