CFPB · Single-product concentration
Vanderbilt Mortgage & Finance, Inc
817 CFPB complaints · 83.5% in "Mortgage" · top issue Struggling to pay mortgage.
Vanderbilt Mortgage & Finance, Inc: 83.5% of 817 CFPB complaints sit in "Mortgage". Timely 99.4% · relief 1%. Allegations, not findings.
- Single-product concentration
- +50% filings 2012 to 2026
CFPB relief outcome brief
CCDB company vanderbilt-mortgage-finance-inc
1% relief · 99.4% timely · 817 filings · Mortgage
Same-product relief peers
Nearest relief peer: 21st Mortgage Corp. (1% relief)
Vanderbilt Mortgage & Finance, Inc closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 817 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Vanderbilt Mortgage & Finance, Inc complaint mix by product
- Mortgage 682 83.7% – 1% relief
- Credit reporting 52 6.4% – 0% relief
- Credit reporting, 40 4.9% – 0% relief
- Debt collection 35 4.3% – 3% relief
- Debt or 3 0.4% – 0% relief
- Consumer Loan 2 0.2% – 0% relief
- Payday loan, 1 0.1% – 0% relief
How Vanderbilt Mortgage & Finance, Inc's 817 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 682 |
| Credit reporting or other personal consumer reports | 52 |
| Credit reporting, credit repair services, or other personal consumer reports | 40 |
| Debt collection | 35 |
| Debt or credit management | 3 |
| Consumer Loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Vanderbilt Mortgage & Finance, Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- NC
- 13% of this company's filings
Vanderbilt Mortgage & Finance, Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 72
- +50% vs 2012
Top States
| State | Complaints |
|---|---|
| NC | 106 |
| TX | 102 |
| SC | 75 |
| AL | 52 |
| TN | 51 |
| GA | 46 |
| VA | 38 |
| LA | 37 |
| FL | 36 |
| KY | 33 |
| MS | 29 |
| AR | 23 |
| CA | 22 |
| OK | 14 |
| WV | 12 |
| AZ | 11 |
| NY | 11 |
| MO | 10 |
| PA | 10 |
| MI | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 192 |
| Loan modification,collection,foreclosure | 144 |
| Trouble during payment process | 138 |
| Loan servicing, payments, escrow account | 81 |
| Incorrect information on your report | 58 |
| Applying for a mortgage or refinancing an existing mortgage | 36 |
| Closing on a mortgage | 34 |
| Improper use of your report | 30 |
| Problem with a company's investigation into an existing problem | 15 |
| Application, originator, mortgage broker | 14 |
| Attempts to collect debt not owed | 11 |
| Settlement process and costs | 11 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Took or threatened to take negative or legal action | 7 |
| Communication tactics | 7 |
| Credit decision / Underwriting | 7 |
| Improper contact or sharing of info | 4 |
| Disclosure verification of debt | 3 |
| Other | 3 |
| Confusing or misleading advertising or marketing | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 48 | 97.9% |
| 2013 | 42 | 100% |
| 2014 | 54 | 100% |
| 2015 | 60 | 100% |
| 2016 | 59 | 100% |
| 2017 | 50 | 100% |
| 2018 | 37 | 100% |
| 2019 | 47 | 100% |
| 2020 | 43 | 100% |
| 2021 | 43 | 100% |
| 2022 | 45 | 97.8% |
| 2023 | 35 | 100% |
| 2024 | 58 | 100% |
| 2025 | 124 | 98.4% |
| 2026 | 72 | 98.6% |
Source: CFPB Consumer Complaint Database
Vanderbilt Mortgage & Finance, Inc filings cluster in one product
Vanderbilt Mortgage & Finance, Inc's 817 logged complaints reach a nationwide footprint - 41 states have at least one filing. Only 38.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-24.
Vanderbilt Mortgage & Finance, Inc answers 99.4% of complaints inside the CFPB's tracked window and closes 94.5% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Vanderbilt Mortgage & Finance, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Vanderbilt Mortgage & Finance, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 817.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Vanderbilt Mortgage & Finance, Inc (99.4% timely; 1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration