Vanderbilt Mortgage & Finance, Inc
817 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Vanderbilt Mortgage & Finance, Inc complaint mix by product
- Mortgage 682 83.7% – 1% relief
- Credit reporting 52 6.4% – 0% relief
- Credit reporting, 40 4.9% – 0% relief
- Debt collection 35 4.3% – 3% relief
- Debt or 3 0.4% – 0% relief
- Consumer Loan 2 0.2% – 0% relief
- Payday loan, 1 0.1% – 0% relief
How Vanderbilt Mortgage & Finance, Inc's 817 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 682 |
| Credit reporting or other personal consumer reports | 52 |
| Credit reporting, credit repair services, or other personal consumer reports | 40 |
| Debt collection | 35 |
| Debt or credit management | 3 |
| Consumer Loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| NC | 106 |
| TX | 102 |
| SC | 75 |
| AL | 52 |
| TN | 51 |
| GA | 46 |
| VA | 38 |
| LA | 37 |
| FL | 36 |
| KY | 33 |
| MS | 29 |
| AR | 23 |
| CA | 22 |
| OK | 14 |
| WV | 12 |
| AZ | 11 |
| NY | 11 |
| MO | 10 |
| PA | 10 |
| MI | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 192 |
| Loan modification,collection,foreclosure | 144 |
| Trouble during payment process | 138 |
| Loan servicing, payments, escrow account | 81 |
| Incorrect information on your report | 58 |
| Applying for a mortgage or refinancing an existing mortgage | 36 |
| Closing on a mortgage | 34 |
| Improper use of your report | 30 |
| Problem with a company's investigation into an existing problem | 15 |
| Application, originator, mortgage broker | 14 |
| Attempts to collect debt not owed | 11 |
| Settlement process and costs | 11 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Took or threatened to take negative or legal action | 7 |
| Communication tactics | 7 |
| Credit decision / Underwriting | 7 |
| Improper contact or sharing of info | 4 |
| Disclosure verification of debt | 3 |
| Other | 3 |
| Confusing or misleading advertising or marketing | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 48 | 97.9% |
| 2013 | 42 | 100% |
| 2014 | 54 | 100% |
| 2015 | 60 | 100% |
| 2016 | 59 | 100% |
| 2017 | 50 | 100% |
| 2018 | 37 | 100% |
| 2019 | 47 | 100% |
| 2020 | 43 | 100% |
| 2021 | 43 | 100% |
| 2022 | 45 | 97.8% |
| 2023 | 35 | 100% |
| 2024 | 58 | 100% |
| 2025 | 124 | 98.4% |
| 2026 | 72 | 98.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Vanderbilt Mortgage & Finance, Inc
Vanderbilt Mortgage & Finance, Inc's 817 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. Only 38.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-24.
Vanderbilt Mortgage & Finance, Inc answers 99.4% of complaints inside the CFPB's tracked window and closes 94.5% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Vanderbilt Mortgage & Finance, Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Vanderbilt Mortgage & Finance, Inc have?
817, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Vanderbilt Mortgage & Finance, Inc respond to complaints on time?
99.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Vanderbilt Mortgage & Finance, Inc?
"Struggling to pay mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.