CFPB · Heavy filing volume
Wells Fargo & Company
170.3K CFPB complaints (heavy-volume third) · 63 states · top issue Managing an account.
Wells Fargo & Company is in the heavy-volume third with 170.3K CFPB complaints (ranks #5 of 342). Timely 97.8% · relief 20.1% · top product Mortgage. Allegations, not findings.
- Volume rank #5 of 342
- Heavy filing volume
- +4490.3% filings 2011 to 2026
CFPB relief outcome brief
CCDB company wells-fargo-company
20.1% relief · 97.8% timely · 170.3K filings · Mortgage
Same-product relief peers
Nearest relief peer: Midfirst Bank (20.7% relief)
Wells Fargo & Company closes 20.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 170.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Wells Fargo & Company complaint mix by product
- Mortgage 50K 34.2% – 12% relief
- Checking or 46K 31.9% – 17% relief
- Bank account 13K 9.2% – 27% relief
- Credit card 12K 7.9% – 30% relief
- Credit reporting 9K 6.0% – 33% relief
- Credit reporting, 8K 5.4% – 35% relief
- Debt collection 8K 5.3% – 29% relief
Heavy-volume mix: how Wells Fargo & Company's 170.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 49.5K |
| Checking or savings account | 46.3K |
| Bank account or service | 13.3K |
| Credit card | 11.5K |
| Credit reporting or other personal consumer reports | 8.7K |
| Credit reporting, credit repair services, or other personal consumer reports | 7.9K |
| Debt collection | 7.7K |
| Money transfer, virtual currency, or money service | 7.4K |
| Credit card or prepaid card | 6.9K |
| Vehicle loan or lease | 4.7K |
| Consumer Loan | 2.5K |
| Student loan | 1.9K |
| Payday loan, title loan, or personal loan | 978 |
| Payday loan, title loan, personal loan, or advance loan | 314 |
| Money transfers | 254 |
| Credit reporting | 157 |
| Debt or credit management | 78 |
| Prepaid card | 77 |
| Other financial service | 57 |
| Payday loan | 23 |
Nationwide filing states for Wells Fargo & Company
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 18.3% of this company's filings
Wells Fargo & Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 11.8K
- +4490.3% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 31.1K |
| FL | 18.6K |
| TX | 14.2K |
| GA | 10.0K |
| NY | 8.3K |
| NJ | 7.6K |
| PA | 6.4K |
| NC | 6.3K |
| VA | 5.1K |
| MD | 4.7K |
| AZ | 4.7K |
| IL | 3.8K |
| MN | 3.4K |
| NV | 3.2K |
| CO | 3.1K |
| WA | 3.0K |
| SC | 2.9K |
| AL | 2.4K |
| OH | 2.2K |
| OR | 2.0K |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 27.3K |
| Loan modification,collection,foreclosure | 17.3K |
| Incorrect information on your report | 9.5K |
| Loan servicing, payments, escrow account | 8.0K |
| Trouble during payment process | 7.5K |
| Struggling to pay mortgage | 6.9K |
| Problem with a lender or other company charging your account | 6.0K |
| Account opening, closing, or management | 5.7K |
| Improper use of your report | 4.9K |
| Problem caused by your funds being low | 4.9K |
| Problem with a purchase shown on your statement | 4.5K |
| Fraud or scam | 4.5K |
| Closing an account | 4.1K |
| Deposits and withdrawals | 3.9K |
| Opening an account | 3.7K |
| Managing the loan or lease | 3.2K |
| Attempts to collect debt not owed | 2.7K |
| Applying for a mortgage or refinancing an existing mortgage | 2.6K |
| Application, originator, mortgage broker | 2.6K |
| Problem with a credit reporting company's investigation into an existing problem | 2.2K |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 257 | 100% |
| 2012 | 9.4K | 99.4% |
| 2013 | 11.1K | 99.4% |
| 2014 | 9.2K | 99.5% |
| 2015 | 9.3K | 98.7% |
| 2016 | 11.2K | 86.2% |
| 2017 | 9.1K | 88.6% |
| 2018 | 8.8K | 96.6% |
| 2019 | 7.4K | 93.3% |
| 2020 | 7.5K | 98.2% |
| 2021 | 9.1K | 100% |
| 2022 | 10.8K | 100% |
| 2023 | 20.7K | 100% |
| 2024 | 15.2K | 100% |
| 2025 | 19.5K | 100% |
| 2026 | 11.8K | 100% |
Source: CFPB Consumer Complaint Database
Wells Fargo & Company in the heavy-volume third
Wells Fargo & Company's 170,315 logged complaints reach a nationwide footprint - 63 states have at least one filing. Only 35.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#5 of 342).
Wells Fargo & Company answers 97.8% of complaints inside the CFPB's tracked window and closes 79.1% with a written explanation. 20.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wells Fargo & Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Wells Fargo & Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 170.3K.
- JPMorgan Chase & Co. Δ 79 complaints · 19.4% relief 170.2Kcomplaints
- Capital One Financial Corporation Δ 5.8K complaints · 20.3% relief 164.5Kcomplaints
- Bank of America, National Association Δ 11.1K complaints · 31% relief 181.5Kcomplaints
- Citibank, N.a. Δ 33.9K complaints · 37% relief 136.4Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Wells Fargo & Company (#5 of 342; 97.8% timely; 20.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume