CFPB · Heavy filing volume
PNC Bank N.A.
31.6K CFPB complaints (heavy-volume third) · 57 states · top issue Managing an account.
PNC Bank N.A. is in the heavy-volume third with 31.6K CFPB complaints (ranks #27 of 342). Timely 99.7% · relief 12.3% · top product Checking or savings account. Allegations, not findings.
- Volume rank #27 of 342
- Heavy filing volume
- +5258.8% filings 2011 to 2026
CFPB relief outcome brief
CCDB company pnc-bank-n-a
12.3% relief · 99.7% timely · 31.6K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Fulton Financial Corporation (12.2% relief)
PNC Bank N.A. closes 12.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 31.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PNC Bank N.A. complaint mix by product
- Checking or 11K 40.1% – 16% relief
- Mortgage 7K 26.5% – 8% relief
- Bank account 3K 12.5% – 22% relief
- Money transfer, 2K 8.9% – 5% relief
- Credit reporting 1K 4.1% – 2% relief
- Credit card 1K 4.0% – 16% relief
- Credit card 1K 3.7% – 13% relief
Heavy-volume mix: how PNC Bank N.A.'s 31.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 11.2K |
| Mortgage | 7.4K |
| Bank account or service | 3.5K |
| Money transfer, virtual currency, or money service | 2.5K |
| Credit reporting or other personal consumer reports | 1.1K |
| Credit card | 1.1K |
| Credit card or prepaid card | 1.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 988 |
| Debt collection | 905 |
| Vehicle loan or lease | 726 |
| Payday loan, title loan, or personal loan | 386 |
| Consumer Loan | 334 |
| Student loan | 147 |
| Payday loan, title loan, personal loan, or advance loan | 115 |
| Prepaid card | 39 |
| Money transfers | 39 |
| Credit reporting | 29 |
| Debt or credit management | 18 |
| Other financial service | 12 |
| Payday loan | 4 |
Nationwide filing states for PNC Bank N.A.
Top states by attributed volume, heavy-filing company
- Leading state
- PA
- 12.7% of this company's filings
PNC Bank N.A. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.8K
- +5258.8% vs 2011
Top States
| State | Complaints |
|---|---|
| PA | 4.0K |
| FL | 2.9K |
| OH | 2.5K |
| NJ | 2.3K |
| IL | 2.0K |
| MD | 1.9K |
| TX | 1.8K |
| CA | 1.6K |
| MI | 1.3K |
| GA | 1.3K |
| NC | 1.2K |
| VA | 965 |
| IN | 791 |
| NY | 773 |
| AL | 558 |
| KY | 554 |
| AZ | 461 |
| DE | 427 |
| DC | 423 |
| MO | 392 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 7.2K |
| Loan modification,collection,foreclosure | 2.0K |
| Trouble during payment process | 1.8K |
| Account opening, closing, or management | 1.4K |
| Loan servicing, payments, escrow account | 1.4K |
| Incorrect information on your report | 1.2K |
| Closing an account | 1.2K |
| Problem with a lender or other company charging your account | 1.1K |
| Deposits and withdrawals | 940 |
| Problem caused by your funds being low | 896 |
| Opening an account | 752 |
| Struggling to pay mortgage | 705 |
| Problems caused by my funds being low | 695 |
| Fraud or scam | 666 |
| Improper use of your report | 658 |
| Other transaction problem | 564 |
| Applying for a mortgage or refinancing an existing mortgage | 447 |
| Managing the loan or lease | 434 |
| Attempts to collect debt not owed | 351 |
| Problem with a purchase shown on your statement | 350 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 34 | 64.7% |
| 2012 | 1.4K | 93.5% |
| 2013 | 1.6K | 99.6% |
| 2014 | 1.8K | 100% |
| 2015 | 1.6K | 100% |
| 2016 | 1.7K | 100% |
| 2017 | 1.5K | 100% |
| 2018 | 1.6K | 99.9% |
| 2019 | 1.5K | 100% |
| 2020 | 4.1K | 100% |
| 2021 | 2.2K | 100% |
| 2022 | 2.5K | 100% |
| 2023 | 2.4K | 100% |
| 2024 | 2.5K | 100% |
| 2025 | 3.2K | 100% |
| 2026 | 1.8K | 100% |
Source: CFPB Consumer Complaint Database
PNC Bank N.A. in the heavy-volume third
PNC Bank N.A.'s 31,572 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#27 of 342).
PNC Bank N.A. answers 99.7% of complaints inside the CFPB's tracked window and closes 83.8% with a written explanation. 12.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PNC Bank N.A..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for PNC Bank N.A.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 31.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for PNC Bank N.A. (#27 of 342; 99.7% timely; 12.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume