PNC Bank N.A.
31.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PNC Bank N.A. complaint mix by product
- Checking or 11K 40.1% – 16% relief
- Mortgage 7K 26.5% – 8% relief
- Bank account 3K 12.5% – 22% relief
- Money transfer, 2K 8.9% – 5% relief
- Credit reporting 1K 4.1% – 2% relief
- Credit card 1K 4.0% – 16% relief
- Credit card 1K 3.7% – 13% relief
How PNC Bank N.A.'s 31.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 11.2K |
| Mortgage | 7.4K |
| Bank account or service | 3.5K |
| Money transfer, virtual currency, or money service | 2.5K |
| Credit reporting or other personal consumer reports | 1.1K |
| Credit card | 1.1K |
| Credit card or prepaid card | 1.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 988 |
| Debt collection | 905 |
| Vehicle loan or lease | 726 |
| Payday loan, title loan, or personal loan | 386 |
| Consumer Loan | 334 |
| Student loan | 147 |
| Payday loan, title loan, personal loan, or advance loan | 115 |
| Prepaid card | 39 |
| Money transfers | 39 |
| Credit reporting | 29 |
| Debt or credit management | 18 |
| Other financial service | 12 |
| Payday loan | 4 |
Top States
| State | Complaints |
|---|---|
| PA | 4.0K |
| FL | 2.9K |
| OH | 2.5K |
| NJ | 2.3K |
| IL | 2.0K |
| MD | 1.9K |
| TX | 1.8K |
| CA | 1.6K |
| MI | 1.3K |
| GA | 1.3K |
| NC | 1.2K |
| VA | 965 |
| IN | 791 |
| NY | 773 |
| AL | 558 |
| KY | 554 |
| AZ | 461 |
| DE | 427 |
| DC | 423 |
| MO | 392 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 7.2K |
| Loan modification,collection,foreclosure | 2.0K |
| Trouble during payment process | 1.8K |
| Account opening, closing, or management | 1.4K |
| Loan servicing, payments, escrow account | 1.4K |
| Incorrect information on your report | 1.2K |
| Closing an account | 1.2K |
| Problem with a lender or other company charging your account | 1.1K |
| Deposits and withdrawals | 940 |
| Problem caused by your funds being low | 896 |
| Opening an account | 752 |
| Struggling to pay mortgage | 705 |
| Problems caused by my funds being low | 695 |
| Fraud or scam | 666 |
| Improper use of your report | 658 |
| Other transaction problem | 564 |
| Applying for a mortgage or refinancing an existing mortgage | 447 |
| Managing the loan or lease | 434 |
| Attempts to collect debt not owed | 351 |
| Problem with a purchase shown on your statement | 350 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 34 | 64.7% |
| 2012 | 1.4K | 93.5% |
| 2013 | 1.6K | 99.6% |
| 2014 | 1.8K | 100% |
| 2015 | 1.6K | 100% |
| 2016 | 1.7K | 100% |
| 2017 | 1.5K | 100% |
| 2018 | 1.6K | 99.9% |
| 2019 | 1.5K | 100% |
| 2020 | 4.1K | 100% |
| 2021 | 2.2K | 100% |
| 2022 | 2.5K | 100% |
| 2023 | 2.4K | 100% |
| 2024 | 2.5K | 100% |
| 2025 | 3.2K | 100% |
| 2026 | 1.8K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About PNC Bank N.A.
PNC Bank N.A.'s 31,572 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
PNC Bank N.A. answers 99.7% of complaints inside the CFPB's tracked window and closes 83.8% with a written explanation. 12.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PNC Bank N.A..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does PNC Bank N.A. have?
31,572, per the CFPB's public complaint count for this company (see the full breakdown above).
Does PNC Bank N.A. respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about PNC Bank N.A.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.