CFPB · Heavy filing volume
PNC Bank N.A.
31.6K CFPB complaints (heavy-volume third) · 57 states · top issue Managing an account.
PNC Bank N.A. is in the heavy-volume third with 31.6K CFPB complaints (ranks #27 of 342). Timely 99.7% · relief 12.3% · top product Checking or savings account. Allegations, not findings.
- Heavy filing volume
- +5258.8% filings 2011 to 2026
CFPB relief outcome brief
CCDB company pnc-bank-n-a
12.3% relief · 99.7% timely · 31.6K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Fulton Financial Corporation (12.2% relief)
PNC Bank N.A. closes 12.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
PNC Bank N.A. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (57/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
57 / 100 percentile-benchmarked
12.3% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
70 / 100 percentile-benchmarked
83.8% of complaints closed with an explanation to the consumer
How 31.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PNC Bank N.A. complaint mix by product
- Checking or 11K 40.1% – 16% relief
- Mortgage 7K 26.5% – 8% relief
- Bank account 3K 12.5% – 22% relief
- Money transfer, 2K 8.9% – 5% relief
- Credit reporting 1K 4.1% – 2% relief
- Credit card 1K 4.0% – 16% relief
- Credit card 1K 3.7% – 13% relief
Heavy-volume mix: how PNC Bank N.A.'s 31.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 11.2K |
| Mortgage | 7.4K |
| Bank account or service | 3.5K |
| Money transfer, virtual currency, or money service | 2.5K |
| Credit reporting or other personal consumer reports | 1.1K |
| Credit card | 1.1K |
| Credit card or prepaid card | 1.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 988 |
| Debt collection | 905 |
| Vehicle loan or lease | 726 |
| Payday loan, title loan, or personal loan | 386 |
| Consumer Loan | 334 |
| Student loan | 147 |
| Payday loan, title loan, personal loan, or advance loan | 115 |
| Prepaid card | 39 |
| Money transfers | 39 |
| Credit reporting | 29 |
| Debt or credit management | 18 |
| Other financial service | 12 |
| Payday loan | 4 |
Nationwide filing states for PNC Bank N.A.
Top states by attributed volume, heavy-filing company
- Leading state
- PA
- 12.7% of this company's filings
PNC Bank N.A. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.8K
- +5258.8% vs 2011
Volume vs. relief
Where PNC Bank N.A. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, PNC Bank N.A. files more complaint volume than 92% of them, and closes complaints with relief more often than 70% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 31,572 · Closed with relief: 12.3%
Top States
| State | Complaints |
|---|---|
| PA | 4.0K |
| FL | 2.9K |
| OH | 2.5K |
| NJ | 2.3K |
| IL | 2.0K |
| MD | 1.9K |
| TX | 1.8K |
| CA | 1.6K |
| MI | 1.3K |
| GA | 1.3K |
| NC | 1.2K |
| VA | 965 |
| IN | 791 |
| NY | 773 |
| AL | 558 |
| KY | 554 |
| AZ | 461 |
| DE | 427 |
| DC | 423 |
| MO | 392 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 7.2K |
| Loan modification,collection,foreclosure | 2.0K |
| Trouble during payment process | 1.8K |
| Account opening, closing, or management | 1.4K |
| Loan servicing, payments, escrow account | 1.4K |
| Incorrect information on your report | 1.2K |
| Closing an account | 1.2K |
| Problem with a lender or other company charging your account | 1.1K |
| Deposits and withdrawals | 940 |
| Problem caused by your funds being low | 896 |
| Opening an account | 752 |
| Struggling to pay mortgage | 705 |
| Problems caused by my funds being low | 695 |
| Fraud or scam | 666 |
| Improper use of your report | 658 |
| Other transaction problem | 564 |
| Applying for a mortgage or refinancing an existing mortgage | 447 |
| Managing the loan or lease | 434 |
| Attempts to collect debt not owed | 351 |
| Problem with a purchase shown on your statement | 350 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 34 | 64.7% |
| 2012 | 1.4K | 93.5% |
| 2013 | 1.6K | 99.6% |
| 2014 | 1.8K | 100% |
| 2015 | 1.6K | 100% |
| 2016 | 1.7K | 100% |
| 2017 | 1.5K | 100% |
| 2018 | 1.6K | 99.9% |
| 2019 | 1.5K | 100% |
| 2020 | 4.1K | 100% |
| 2021 | 2.2K | 100% |
| 2022 | 2.5K | 100% |
| 2023 | 2.4K | 100% |
| 2024 | 2.5K | 100% |
| 2025 | 3.2K | 100% |
| 2026 | 1.8K | 100% |
Source: CFPB Consumer Complaint Database
PNC Bank N.A. in the heavy-volume third
PNC Bank N.A.'s 31,572 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 37% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#27 of 342).
PNC Bank N.A. answers 99.7% of complaints inside the CFPB's tracked window and closes 83.8% with a written explanation. 12.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PNC Bank N.A..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for PNC Bank N.A.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 31.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for PNC Bank N.A. (#27 of 342; 99.7% timely; 12.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume