Specialized Loan Servicing Holdings LLC
8.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Specialized Loan Servicing Holdings LLC complaint mix by product
- Mortgage 8K 90.1% – 1% relief
- Debt collection 403 4.6% – 0% relief
- Credit reporting, 391 4.5% – 0% relief
- Credit reporting 37 0.4% – 0% relief
- Payday loan, 21 0.2% – 0% relief
- Bank account 10 0.1% – 0% relief
- Money transfer, 5 0.1% – 0% relief
How Specialized Loan Servicing Holdings LLC's 8.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7.9K |
| Debt collection | 403 |
| Credit reporting, credit repair services, or other personal consumer reports | 391 |
| Credit reporting or other personal consumer reports | 37 |
| Payday loan, title loan, or personal loan | 21 |
| Bank account or service | 10 |
| Money transfer, virtual currency, or money service | 5 |
| Consumer Loan | 5 |
| Credit reporting | 4 |
| Checking or savings account | 3 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 2.0K |
| FL | 938 |
| NY | 505 |
| GA | 447 |
| TX | 395 |
| NJ | 355 |
| MD | 332 |
| VA | 330 |
| IL | 271 |
| PA | 256 |
| NC | 240 |
| AZ | 199 |
| MA | 198 |
| WA | 188 |
| MI | 156 |
| OH | 139 |
| CO | 133 |
| TN | 122 |
| CT | 118 |
| SC | 96 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.7K |
| Struggling to pay mortgage | 1.8K |
| Loan modification,collection,foreclosure | 1.5K |
| Loan servicing, payments, escrow account | 1.1K |
| Incorrect information on your report | 415 |
| Applying for a mortgage or refinancing an existing mortgage | 193 |
| Closing on a mortgage | 183 |
| Problem with a credit reporting company's investigation into an existing problem | 136 |
| Attempts to collect debt not owed | 119 |
| Other | 95 |
| Application, originator, mortgage broker | 86 |
| Settlement process and costs | 73 |
| False statements or representation | 66 |
| Written notification about debt | 58 |
| Took or threatened to take negative or legal action | 56 |
| Cont'd attempts collect debt not owed | 37 |
| Credit decision / Underwriting | 34 |
| Disclosure verification of debt | 34 |
| Improper use of your report | 20 |
| Communication tactics | 19 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 183 | 98.9% |
| 2013 | 372 | 99.7% |
| 2014 | 499 | 100% |
| 2015 | 709 | 99.3% |
| 2016 | 962 | 98.3% |
| 2017 | 710 | 99.3% |
| 2018 | 677 | 99.6% |
| 2019 | 907 | 98.2% |
| 2020 | 992 | 97.9% |
| 2021 | 1.0K | 99.6% |
| 2022 | 762 | 99.1% |
| 2023 | 730 | 99.2% |
| 2024 | 258 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Specialized Loan Servicing Holdings LLC
Specialized Loan Servicing Holdings LLC's 8,770 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. 43% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2024-07-17.
Specialized Loan Servicing Holdings LLC answers 99% of complaints inside the CFPB's tracked window and closes 93.9% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Specialized Loan Servicing Holdings LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Specialized Loan Servicing Holdings LLC have?
8,770, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Specialized Loan Servicing Holdings LLC respond to complaints on time?
99% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Specialized Loan Servicing Holdings LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.