CFPB · Heavy filing volume
Specialized Loan Servicing Holdings LLC
8.8K CFPB complaints (heavy-volume third) · 53 states · top issue Trouble during payment process.
Specialized Loan Servicing Holdings LLC is in the heavy-volume third with 8.8K CFPB complaints (ranks #75 of 342). Timely 99% · relief 0.5% · top product Mortgage. Allegations, not findings.
- Heavy filing volume
- +41% filings 2012 to 2024
CFPB relief outcome brief
CCDB company specialized-loan-servicing-holdings-llc
0.5% relief · 99% timely · 8.8K filings · Mortgage
Same-product relief peers
Nearest relief peer: Valon Technologies, Inc. (0.5% relief)
Specialized Loan Servicing Holdings LLC closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Specialized Loan Servicing Holdings LLC scores strongest on timely response (98/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.5% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
99% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
93.9% of complaints closed with an explanation to the consumer
Most of Specialized Loan Servicing Holdings LLC's 8.8K filings include narrative text
43% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Specialized Loan Servicing Holdings LLC complaint mix by product
- Mortgage 8K 90.1% – 1% relief
- Debt collection 403 4.6% – 0% relief
- Credit reporting, 391 4.5% – 0% relief
- Credit reporting 37 0.4% – 0% relief
- Payday loan, 21 0.2% – 0% relief
- Bank account 10 0.1% – 0% relief
- Money transfer, 5 0.1% – 0% relief
Heavy-volume mix: how Specialized Loan Servicing Holdings LLC's 8.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7.9K |
| Debt collection | 403 |
| Credit reporting, credit repair services, or other personal consumer reports | 391 |
| Credit reporting or other personal consumer reports | 37 |
| Payday loan, title loan, or personal loan | 21 |
| Bank account or service | 10 |
| Money transfer, virtual currency, or money service | 5 |
| Consumer Loan | 5 |
| Credit reporting | 4 |
| Checking or savings account | 3 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan | 1 |
Nationwide filing states for Specialized Loan Servicing Holdings LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 22.6% of this company's filings
Specialized Loan Servicing Holdings LLC rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 258
- +41% vs 2012
Volume vs. relief
Where Specialized Loan Servicing Holdings LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Specialized Loan Servicing Holdings LLC files more complaint volume than 78% of them, and closes complaints with relief more often than 32% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 8,770 · Closed with relief: 0.5%
Top States
| State | Complaints |
|---|---|
| CA | 2.0K |
| FL | 938 |
| NY | 505 |
| GA | 447 |
| TX | 395 |
| NJ | 355 |
| MD | 332 |
| VA | 330 |
| IL | 271 |
| PA | 256 |
| NC | 240 |
| AZ | 199 |
| MA | 198 |
| WA | 188 |
| MI | 156 |
| OH | 139 |
| CO | 133 |
| TN | 122 |
| CT | 118 |
| SC | 96 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.7K |
| Struggling to pay mortgage | 1.8K |
| Loan modification,collection,foreclosure | 1.5K |
| Loan servicing, payments, escrow account | 1.1K |
| Incorrect information on your report | 415 |
| Applying for a mortgage or refinancing an existing mortgage | 193 |
| Closing on a mortgage | 183 |
| Problem with a credit reporting company's investigation into an existing problem | 136 |
| Attempts to collect debt not owed | 119 |
| Other | 95 |
| Application, originator, mortgage broker | 86 |
| Settlement process and costs | 73 |
| False statements or representation | 66 |
| Written notification about debt | 58 |
| Took or threatened to take negative or legal action | 56 |
| Cont'd attempts collect debt not owed | 37 |
| Credit decision / Underwriting | 34 |
| Disclosure verification of debt | 34 |
| Improper use of your report | 20 |
| Communication tactics | 19 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 183 | 98.9% |
| 2013 | 372 | 99.7% |
| 2014 | 499 | 100% |
| 2015 | 709 | 99.3% |
| 2016 | 962 | 98.3% |
| 2017 | 710 | 99.3% |
| 2018 | 677 | 99.6% |
| 2019 | 907 | 98.2% |
| 2020 | 992 | 97.9% |
| 2021 | 1.0K | 99.6% |
| 2022 | 762 | 99.1% |
| 2023 | 730 | 99.2% |
| 2024 | 258 | 100% |
Source: CFPB Consumer Complaint Database
Specialized Loan Servicing Holdings LLC in the heavy-volume third
Specialized Loan Servicing Holdings LLC's 8,770 logged complaints reach a nationwide footprint - 53 states have at least one filing. 43% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2024-07-17. Volume lands in the heaviest third of the indexed company corpus (#75 of 342).
Specialized Loan Servicing Holdings LLC answers 99% of complaints inside the CFPB's tracked window and closes 93.9% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Specialized Loan Servicing Holdings LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Specialized Loan Servicing Holdings LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Specialized Loan Servicing Holdings LLC (#75 of 342; 99% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume