CFPB · Heavy filing volume
Specialized Loan Servicing Holdings LLC
8.8K CFPB complaints (heavy-volume third) · 53 states · top issue Trouble during payment process.
Specialized Loan Servicing Holdings LLC is in the heavy-volume third with 8.8K CFPB complaints (ranks #75 of 342). Timely 99% · relief 0.5% · top product Mortgage. Allegations, not findings.
- Volume rank #75 of 342
- Heavy filing volume
- +41% filings 2012 to 2024
CFPB relief outcome brief
CCDB company specialized-loan-servicing-holdings-llc
0.5% relief · 99% timely · 8.8K filings · Mortgage
Same-product relief peers
Nearest relief peer: Valon Technologies, Inc. (0.5% relief)
Specialized Loan Servicing Holdings LLC closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Specialized Loan Servicing Holdings LLC's 8.8K filings include narrative text
43% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Specialized Loan Servicing Holdings LLC complaint mix by product
- Mortgage 8K 90.1% – 1% relief
- Debt collection 403 4.6% – 0% relief
- Credit reporting, 391 4.5% – 0% relief
- Credit reporting 37 0.4% – 0% relief
- Payday loan, 21 0.2% – 0% relief
- Bank account 10 0.1% – 0% relief
- Money transfer, 5 0.1% – 0% relief
Heavy-volume mix: how Specialized Loan Servicing Holdings LLC's 8.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7.9K |
| Debt collection | 403 |
| Credit reporting, credit repair services, or other personal consumer reports | 391 |
| Credit reporting or other personal consumer reports | 37 |
| Payday loan, title loan, or personal loan | 21 |
| Bank account or service | 10 |
| Money transfer, virtual currency, or money service | 5 |
| Consumer Loan | 5 |
| Credit reporting | 4 |
| Checking or savings account | 3 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan | 1 |
Nationwide filing states for Specialized Loan Servicing Holdings LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 22.6% of this company's filings
Specialized Loan Servicing Holdings LLC rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 258
- +41% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 2.0K |
| FL | 938 |
| NY | 505 |
| GA | 447 |
| TX | 395 |
| NJ | 355 |
| MD | 332 |
| VA | 330 |
| IL | 271 |
| PA | 256 |
| NC | 240 |
| AZ | 199 |
| MA | 198 |
| WA | 188 |
| MI | 156 |
| OH | 139 |
| CO | 133 |
| TN | 122 |
| CT | 118 |
| SC | 96 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.7K |
| Struggling to pay mortgage | 1.8K |
| Loan modification,collection,foreclosure | 1.5K |
| Loan servicing, payments, escrow account | 1.1K |
| Incorrect information on your report | 415 |
| Applying for a mortgage or refinancing an existing mortgage | 193 |
| Closing on a mortgage | 183 |
| Problem with a credit reporting company's investigation into an existing problem | 136 |
| Attempts to collect debt not owed | 119 |
| Other | 95 |
| Application, originator, mortgage broker | 86 |
| Settlement process and costs | 73 |
| False statements or representation | 66 |
| Written notification about debt | 58 |
| Took or threatened to take negative or legal action | 56 |
| Cont'd attempts collect debt not owed | 37 |
| Credit decision / Underwriting | 34 |
| Disclosure verification of debt | 34 |
| Improper use of your report | 20 |
| Communication tactics | 19 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 183 | 98.9% |
| 2013 | 372 | 99.7% |
| 2014 | 499 | 100% |
| 2015 | 709 | 99.3% |
| 2016 | 962 | 98.3% |
| 2017 | 710 | 99.3% |
| 2018 | 677 | 99.6% |
| 2019 | 907 | 98.2% |
| 2020 | 992 | 97.9% |
| 2021 | 1.0K | 99.6% |
| 2022 | 762 | 99.1% |
| 2023 | 730 | 99.2% |
| 2024 | 258 | 100% |
Source: CFPB Consumer Complaint Database
Specialized Loan Servicing Holdings LLC in the heavy-volume third
Specialized Loan Servicing Holdings LLC's 8,770 logged complaints reach a nationwide footprint - 53 states have at least one filing. 43% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2024-07-17. Volume lands in the heaviest third of the indexed company corpus (#75 of 342).
Specialized Loan Servicing Holdings LLC answers 99% of complaints inside the CFPB's tracked window and closes 93.9% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Specialized Loan Servicing Holdings LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Specialized Loan Servicing Holdings LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Specialized Loan Servicing Holdings LLC (#75 of 342; 99% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume