CFPB · Heavy filing volume
Citibank, N.a.
136.4K CFPB complaints (heavy-volume third) · 63 states · top issue Problem with a purchase shown on your statement.
Citibank, N.a. is in the heavy-volume third with 136.4K CFPB complaints (ranks #8 of 342). Timely 99.7% · relief 37% · top product Credit card. Allegations, not findings.
- Volume rank #8 of 342
- Heavy filing volume
- +3685.9% filings 2011 to 2026
CFPB relief outcome brief
CCDB company citibank-n-a
37% relief · 99.7% timely · 136.4K filings · Credit card
Same-product relief peers
Nearest relief peer: Atlanticus Services Corporation (32.5% relief)
Citibank, N.a. closes 37% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Citibank, N.a.'s 136.4K filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citibank, N.a. complaint mix by product
- Credit card 40K 31.1% – 50% relief
- Credit card 25K 19.7% – 28% relief
- Checking or 20K 15.4% – 32% relief
- Debt collection 12K 9.5% – 34% relief
- Credit reporting 12K 9.1% – 56% relief
- Mortgage 10K 8.2% – 17% relief
- Credit reporting, 9K 7.1% – 20% relief
Heavy-volume mix: how Citibank, N.a.'s 136.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 39.6K |
| Credit card or prepaid card | 25.0K |
| Checking or savings account | 19.5K |
| Debt collection | 12.1K |
| Credit reporting or other personal consumer reports | 11.5K |
| Mortgage | 10.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 9.1K |
| Bank account or service | 4.4K |
| Money transfer, virtual currency, or money service | 2.0K |
| Consumer Loan | 765 |
| Student loan | 754 |
| Prepaid card | 277 |
| Credit reporting | 267 |
| Payday loan, title loan, or personal loan | 241 |
| Payday loan, title loan, personal loan, or advance loan | 188 |
| Money transfers | 102 |
| Vehicle loan or lease | 61 |
| Debt or credit management | 53 |
| Other financial service | 34 |
| Payday loan | 22 |
Nationwide filing states for Citibank, N.a.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 16.7% of this company's filings
Citibank, N.a. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 11.6K
- +3685.9% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 22.7K |
| NY | 16.0K |
| FL | 12.8K |
| TX | 10.0K |
| IL | 5.9K |
| NJ | 5.7K |
| GA | 4.9K |
| PA | 4.5K |
| NC | 3.4K |
| OH | 3.4K |
| VA | 3.4K |
| MD | 3.4K |
| MA | 3.3K |
| MI | 2.9K |
| AZ | 2.6K |
| WA | 2.4K |
| CO | 1.8K |
| CT | 1.8K |
| NV | 1.6K |
| TN | 1.6K |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 16.6K |
| Incorrect information on your report | 11.3K |
| Managing an account | 11.1K |
| Improper use of your report | 6.6K |
| Other features, terms, or problems | 5.9K |
| Fees or interest | 5.5K |
| Loan modification,collection,foreclosure | 4.7K |
| Closing an account | 4.3K |
| Getting a credit card | 4.3K |
| Attempts to collect debt not owed | 4.0K |
| Problem when making payments | 3.8K |
| Closing your account | 3.6K |
| Billing disputes | 3.2K |
| Account opening, closing, or management | 3.0K |
| Loan servicing, payments, escrow account | 2.6K |
| Opening an account | 2.5K |
| Advertising and marketing, including promotional offers | 2.4K |
| Problem with a credit reporting company's investigation into an existing problem | 2.4K |
| Problem with a company's investigation into an existing problem | 2.4K |
| Trouble using your card | 2.3K |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 306 | 93.8% |
| 2012 | 5.4K | 94.9% |
| 2013 | 5.9K | 99.8% |
| 2014 | 5.8K | 100% |
| 2015 | 6.2K | 100% |
| 2016 | 8.7K | 99.7% |
| 2017 | 7.2K | 99.8% |
| 2018 | 7.3K | 99.9% |
| 2019 | 7.1K | 100% |
| 2020 | 8.7K | 100% |
| 2021 | 9.3K | 100% |
| 2022 | 8.8K | 100% |
| 2023 | 9.8K | 100% |
| 2024 | 14.6K | 100% |
| 2025 | 19.8K | 100% |
| 2026 | 11.6K | 100% |
Source: CFPB Consumer Complaint Database
Citibank, N.a. in the heavy-volume third
Citibank, N.a.'s 136,432 logged complaints reach a nationwide footprint - 63 states have at least one filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#8 of 342).
Citibank, N.a. answers 99.7% of complaints inside the CFPB's tracked window and closes 62.2% with a written explanation. 37% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citibank, N.a..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Citibank, N.a.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 136.4K.
- Capital One Financial Corporation Δ 28.1K complaints · 20.3% relief 164.5Kcomplaints
- JPMorgan Chase & Co. Δ 33.8K complaints · 19.4% relief 170.2Kcomplaints
- Wells Fargo & Company Δ 33.9K complaints · 20.1% relief 170.3Kcomplaints
- Bank of America, National Association Δ 45.0K complaints · 31% relief 181.5Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Citibank, N.a. (#8 of 342; 99.7% timely; 37% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume