CFPB · Heavy filing volume
Citibank, N.a.
136.4K CFPB complaints (heavy-volume third) · 63 states · top issue Problem with a purchase shown on your statement.
Citibank, N.a. is in the heavy-volume third with 136.4K CFPB complaints (ranks #8 of 342). Timely 99.7% · relief 37% · top product Credit card. Allegations, not findings.
- Heavy filing volume
- +3685.9% filings 2011 to 2026
CFPB relief outcome brief
CCDB company citibank-n-a
37% relief · 99.7% timely · 136.4K filings · Credit card
Same-product relief peers
Nearest relief peer: Atlanticus Services Corporation (32.5% relief)
Citibank, N.a. closes 37% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Citibank, N.a. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (30/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
37% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
30 / 100 percentile-benchmarked
62.2% of complaints closed with an explanation to the consumer
Most of Citibank, N.a.'s 136.4K filings include narrative text
40% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citibank, N.a. complaint mix by product
- Credit card 40K 31.1% – 50% relief
- Credit card 25K 19.7% – 28% relief
- Checking or 20K 15.4% – 32% relief
- Debt collection 12K 9.5% – 34% relief
- Credit reporting 12K 9.1% – 56% relief
- Mortgage 10K 8.2% – 17% relief
- Credit reporting, 9K 7.1% – 20% relief
Heavy-volume mix: how Citibank, N.a.'s 136.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 39.6K |
| Credit card or prepaid card | 25.0K |
| Checking or savings account | 19.5K |
| Debt collection | 12.1K |
| Credit reporting or other personal consumer reports | 11.5K |
| Mortgage | 10.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 9.1K |
| Bank account or service | 4.4K |
| Money transfer, virtual currency, or money service | 2.0K |
| Consumer Loan | 765 |
| Student loan | 754 |
| Prepaid card | 277 |
| Credit reporting | 267 |
| Payday loan, title loan, or personal loan | 241 |
| Payday loan, title loan, personal loan, or advance loan | 188 |
| Money transfers | 102 |
| Vehicle loan or lease | 61 |
| Debt or credit management | 53 |
| Other financial service | 34 |
| Payday loan | 22 |
Nationwide filing states for Citibank, N.a.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 16.7% of this company's filings
Citibank, N.a. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 11.6K
- +3685.9% vs 2011
Volume vs. relief
Where Citibank, N.a. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Citibank, N.a. files more complaint volume than 98% of them, and closes complaints with relief more often than 94% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 136,432 · Closed with relief: 37.0%
Top States
| State | Complaints |
|---|---|
| CA | 22.7K |
| NY | 16.0K |
| FL | 12.8K |
| TX | 10.0K |
| IL | 5.9K |
| NJ | 5.7K |
| GA | 4.9K |
| PA | 4.5K |
| NC | 3.4K |
| OH | 3.4K |
| VA | 3.4K |
| MD | 3.4K |
| MA | 3.3K |
| MI | 2.9K |
| AZ | 2.6K |
| WA | 2.4K |
| CO | 1.8K |
| CT | 1.8K |
| NV | 1.6K |
| TN | 1.6K |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase shown on your statement | 16.6K |
| Incorrect information on your report | 11.3K |
| Managing an account | 11.1K |
| Improper use of your report | 6.6K |
| Other features, terms, or problems | 5.9K |
| Fees or interest | 5.5K |
| Loan modification,collection,foreclosure | 4.7K |
| Closing an account | 4.3K |
| Getting a credit card | 4.3K |
| Attempts to collect debt not owed | 4.0K |
| Problem when making payments | 3.8K |
| Closing your account | 3.6K |
| Billing disputes | 3.2K |
| Account opening, closing, or management | 3.0K |
| Loan servicing, payments, escrow account | 2.6K |
| Opening an account | 2.5K |
| Advertising and marketing, including promotional offers | 2.4K |
| Problem with a credit reporting company's investigation into an existing problem | 2.4K |
| Problem with a company's investigation into an existing problem | 2.4K |
| Trouble using your card | 2.3K |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 306 | 93.8% |
| 2012 | 5.4K | 94.9% |
| 2013 | 5.9K | 99.8% |
| 2014 | 5.8K | 100% |
| 2015 | 6.2K | 100% |
| 2016 | 8.7K | 99.7% |
| 2017 | 7.2K | 99.8% |
| 2018 | 7.3K | 99.9% |
| 2019 | 7.1K | 100% |
| 2020 | 8.7K | 100% |
| 2021 | 9.3K | 100% |
| 2022 | 8.8K | 100% |
| 2023 | 9.8K | 100% |
| 2024 | 14.6K | 100% |
| 2025 | 19.8K | 100% |
| 2026 | 11.6K | 100% |
Source: CFPB Consumer Complaint Database
Citibank, N.a. in the heavy-volume third
Citibank, N.a.'s 136,432 logged complaints reach a nationwide footprint - 63 states have at least one filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#8 of 342).
Citibank, N.a. answers 99.7% of complaints inside the CFPB's tracked window and closes 62.2% with a written explanation. 37% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Problem with a purchase shown on your statement."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citibank, N.a..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Citibank, N.a.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 136.4K.
- Capital One Financial Corporation Δ 28.1K complaints · 20.3% relief 164.5Kcomplaints
- JPMorgan Chase & Co. Δ 33.8K complaints · 19.4% relief 170.2Kcomplaints
- Wells Fargo & Company Δ 33.9K complaints · 20.1% relief 170.3Kcomplaints
- Bank of America, National Association Δ 45.0K complaints · 31% relief 181.5Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Citibank, N.a. (#8 of 342; 99.7% timely; 37% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume