Planet Home Lending, LLC
1.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Planet Home Lending, LLC complaint mix by product
- Mortgage 2K 85.7% – 0% relief
- Credit reporting 137 7.7% – 0% relief
- Credit reporting, 56 3.1% – 0% relief
- Debt collection 52 2.9% – 0% relief
- Debt or 5 0.3% – 0% relief
- Checking or 3 0.2% – 0% relief
- Bank account 2 0.1% – 0% relief
How Planet Home Lending, LLC's 1.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.5K |
| Credit reporting or other personal consumer reports | 137 |
| Credit reporting, credit repair services, or other personal consumer reports | 56 |
| Debt collection | 52 |
| Debt or credit management | 5 |
| Checking or savings account | 3 |
| Bank account or service | 2 |
| Credit card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 222 |
| TX | 189 |
| FL | 177 |
| GA | 112 |
| NJ | 62 |
| IL | 60 |
| PA | 60 |
| MD | 57 |
| NY | 55 |
| NC | 50 |
| MI | 48 |
| CO | 43 |
| MO | 42 |
| LA | 42 |
| MS | 41 |
| VA | 41 |
| WA | 37 |
| AZ | 36 |
| TN | 35 |
| OH | 30 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 768 |
| Struggling to pay mortgage | 380 |
| Incorrect information on your report | 167 |
| Applying for a mortgage or refinancing an existing mortgage | 75 |
| Loan modification,collection,foreclosure | 69 |
| Closing on a mortgage | 68 |
| Loan servicing, payments, escrow account | 67 |
| Problem with a company's investigation into an existing problem | 39 |
| Improper use of your report | 25 |
| Problem with a credit reporting company's investigation into an existing problem | 23 |
| Attempts to collect debt not owed | 17 |
| Application, originator, mortgage broker | 15 |
| Took or threatened to take negative or legal action | 12 |
| False statements or representation | 11 |
| Settlement process and costs | 9 |
| Credit monitoring or identity theft protection services | 7 |
| Written notification about debt | 6 |
| Confusing or missing disclosures | 3 |
| Didn't provide services promised | 2 |
| Account opening, closing, or management | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 100% |
| 2013 | 15 | 100% |
| 2014 | 31 | 96.8% |
| 2015 | 36 | 38.9% |
| 2016 | 61 | 44.3% |
| 2017 | 58 | 91.4% |
| 2018 | 63 | 98.4% |
| 2019 | 57 | 100% |
| 2020 | 101 | 99% |
| 2021 | 139 | 100% |
| 2022 | 173 | 100% |
| 2023 | 191 | 100% |
| 2024 | 213 | 100% |
| 2025 | 367 | 100% |
| 2026 | 271 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Planet Home Lending, LLC
Planet Home Lending, LLC's 1,780 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. 50.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.
Planet Home Lending, LLC answers 96.4% of complaints inside the CFPB's tracked window and closes 91.5% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Planet Home Lending, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Planet Home Lending, LLC have?
1,780, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Planet Home Lending, LLC respond to complaints on time?
96.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Planet Home Lending, LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.