CFPB · Slower timely-response band

Planet Home Lending, LLC

1.8K CFPB complaints · 96.4% timely (slow band) · top issue Trouble during payment process.

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1.8K CFPB complaints

Planet Home Lending, LLC answers 96.4% on time (lower third) across 1.8K filings. Relief 0.1% · top product Mortgage. Allegations, not findings.

  • Volume rank #243 of 342
  • Slower timely-response band
  • +6675% filings 2012 to 2026

CFPB relief outcome brief

CCDB company planet-home-lending-llc

0.1% relief · 96.4% timely · 1.8K filings · Mortgage

Same-product relief peers

Nearest relief peer: Freedom Mortgage Company (0.1% relief)

Planet Home Lending, LLC (th…0.1%National Consumer Telecom & …0.5%Dynamic Recovery Solutions, …63.7%Continental Services Group, …15.8%Contract Callers Inc0%
Closed-with-relief % among Planet Home Lending, LLC and nearest filing-volume peers

Planet Home Lending, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Planet Home Lending, LLC's 1.8K filings include narrative text

50.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

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Timely response rate 96.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.1%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Planet Home Lending, LLC complaint mix by product

Total complaints: 1.8K

Planet Home Lending, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.8K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,523 complaints (85.7%), resolution 0.1% Mortgage 85.7% Credit reporting: 137 complaints (7.7%), resolution 0.0% Credit reporting 7.7% Credit reporting,: 56 complaints (3.1%), resolution 0.0% Debt collection: 52 complaints (2.9%), resolution 0.0% Debt or: 5 complaints (0.3%), resolution 0.0% Checking or: 3 complaints (0.2%), resolution 0.0% Bank account: 2 complaints (0.1%), resolution 0.0%
  • Mortgage 2K 85.7% – 0% relief
  • Credit reporting 137 7.7% – 0% relief
  • Credit reporting, 56 3.1% – 0% relief
  • Debt collection 52 2.9% – 0% relief
  • Debt or 5 0.3% – 0% relief
  • Checking or 3 0.2% – 0% relief
  • Bank account 2 0.1% – 0% relief

Lighter-volume mix: how Planet Home Lending, LLC's 1.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.

Complaints by Product

Product Complaints
Mortgage 1.5K
Credit reporting or other personal consumer reports 137
Credit reporting, credit repair services, or other personal consumer reports 56
Debt collection 52
Debt or credit management 5
Checking or savings account 3
Bank account or service 2
Credit card 1
Money transfer, virtual currency, or money service 1

Nationwide filing states for Planet Home Lending, LLC

Top states by attributed volume, lighter-filing company

Nationwide footprint
Leading state
CA
12.5% of this company's filings
CA222TX189FL177GA112NJ62IL60PA60MD57

Planet Home Lending, LLC rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
271
+6675% vs 2012
0100200300400 20122014201620182020202220242026 271

Top States

State Complaints
CA 222
TX 189
FL 177
GA 112
NJ 62
IL 60
PA 60
MD 57
NY 55
NC 50
MI 48
CO 43
MO 42
LA 42
MS 41
VA 41
WA 37
AZ 36
TN 35
OH 30

Top Issues

Issue Complaints
Trouble during payment process 768
Struggling to pay mortgage 380
Incorrect information on your report 167
Applying for a mortgage or refinancing an existing mortgage 75
Loan modification,collection,foreclosure 69
Closing on a mortgage 68
Loan servicing, payments, escrow account 67
Problem with a company's investigation into an existing problem 39
Improper use of your report 25
Problem with a credit reporting company's investigation into an existing problem 23
Attempts to collect debt not owed 17
Application, originator, mortgage broker 15
Took or threatened to take negative or legal action 12
False statements or representation 11
Settlement process and costs 9
Credit monitoring or identity theft protection services 7
Written notification about debt 6
Confusing or missing disclosures 3
Didn't provide services promised 2
Account opening, closing, or management 2

Yearly Trend

Year Complaints Timely
2012 4 100%
2013 15 100%
2014 31 96.8%
2015 36 38.9%
2016 61 44.3%
2017 58 91.4%
2018 63 98.4%
2019 57 100%
2020 101 99%
2021 139 100%
2022 173 100%
2023 191 100%
2024 213 100%
2025 367 100%
2026 271 100%

Source: CFPB Consumer Complaint Database

Planet Home Lending, LLC in the slower-timely third

Planet Home Lending, LLC's 1,780 logged complaints reach a nationwide footprint - 53 states have at least one filing. 50.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25. Timely response 96.4% sits in the lower third of the corpus.

Planet Home Lending, LLC answers 96.4% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.1% with relief; 91.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Planet Home Lending, LLC.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Planet Home Lending, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 1.8K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 96.4%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Planet Home Lending, LLC (#243 of 342; 96.4% timely; 0.1% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band