CFPB · Slower timely-response band
Planet Home Lending, LLC
1.8K CFPB complaints · 96.4% timely (slow band) · top issue Trouble during payment process.
Planet Home Lending, LLC answers 96.4% on time (lower third) across 1.8K filings. Relief 0.1% · top product Mortgage. Allegations, not findings.
- Slower timely-response band
- +6675% filings 2012 to 2026
CFPB relief outcome brief
CCDB company planet-home-lending-llc
0.1% relief · 96.4% timely · 1.8K filings · Mortgage
Same-product relief peers
Nearest relief peer: Freedom Mortgage Company (0.1% relief)
Planet Home Lending, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Planet Home Lending, LLC scores strongest on timely response (94/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0.1% of complaints closed with relief to the consumer
Timely response
94 / 100 percentile-benchmarked
96.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
84 / 100 percentile-benchmarked
91.5% of complaints closed with an explanation to the consumer
Most of Planet Home Lending, LLC's 1.8K filings include narrative text
50.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Planet Home Lending, LLC complaint mix by product
- Mortgage 2K 85.7% – 0% relief
- Credit reporting 137 7.7% – 0% relief
- Credit reporting, 56 3.1% – 0% relief
- Debt collection 52 2.9% – 0% relief
- Debt or 5 0.3% – 0% relief
- Checking or 3 0.2% – 0% relief
- Bank account 2 0.1% – 0% relief
Lighter-volume mix: how Planet Home Lending, LLC's 1.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.5K |
| Credit reporting or other personal consumer reports | 137 |
| Credit reporting, credit repair services, or other personal consumer reports | 56 |
| Debt collection | 52 |
| Debt or credit management | 5 |
| Checking or savings account | 3 |
| Bank account or service | 2 |
| Credit card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Planet Home Lending, LLC
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 12.5% of this company's filings
Planet Home Lending, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 271
- +6675% vs 2012
Volume vs. relief
Where Planet Home Lending, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Planet Home Lending, LLC files more complaint volume than 29% of them, and closes complaints with relief more often than 16% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,780 · Closed with relief: 0.1%
Top States
| State | Complaints |
|---|---|
| CA | 222 |
| TX | 189 |
| FL | 177 |
| GA | 112 |
| NJ | 62 |
| IL | 60 |
| PA | 60 |
| MD | 57 |
| NY | 55 |
| NC | 50 |
| MI | 48 |
| CO | 43 |
| MO | 42 |
| LA | 42 |
| MS | 41 |
| VA | 41 |
| WA | 37 |
| AZ | 36 |
| TN | 35 |
| OH | 30 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 768 |
| Struggling to pay mortgage | 380 |
| Incorrect information on your report | 167 |
| Applying for a mortgage or refinancing an existing mortgage | 75 |
| Loan modification,collection,foreclosure | 69 |
| Closing on a mortgage | 68 |
| Loan servicing, payments, escrow account | 67 |
| Problem with a company's investigation into an existing problem | 39 |
| Improper use of your report | 25 |
| Problem with a credit reporting company's investigation into an existing problem | 23 |
| Attempts to collect debt not owed | 17 |
| Application, originator, mortgage broker | 15 |
| Took or threatened to take negative or legal action | 12 |
| False statements or representation | 11 |
| Settlement process and costs | 9 |
| Credit monitoring or identity theft protection services | 7 |
| Written notification about debt | 6 |
| Confusing or missing disclosures | 3 |
| Didn't provide services promised | 2 |
| Account opening, closing, or management | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 100% |
| 2013 | 15 | 100% |
| 2014 | 31 | 96.8% |
| 2015 | 36 | 38.9% |
| 2016 | 61 | 44.3% |
| 2017 | 58 | 91.4% |
| 2018 | 63 | 98.4% |
| 2019 | 57 | 100% |
| 2020 | 101 | 99% |
| 2021 | 139 | 100% |
| 2022 | 173 | 100% |
| 2023 | 191 | 100% |
| 2024 | 213 | 100% |
| 2025 | 367 | 100% |
| 2026 | 271 | 100% |
Source: CFPB Consumer Complaint Database
Planet Home Lending, LLC in the slower-timely third
Planet Home Lending, LLC's 1,780 logged complaints reach a nationwide footprint - 53 states have at least one filing. 50.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25. Timely response 96.4% sits in the lower third of the corpus.
Planet Home Lending, LLC answers 96.4% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.1% with relief; 91.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Planet Home Lending, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Planet Home Lending, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.8K.
- National Consumer Telecom & Utilities Exchange, Inc. Δ 0 complaints · 0.5% relief 1.8Kcomplaints
- Dynamic Recovery Solutions, LLC Δ 5 complaints · 63.7% relief 1.8Kcomplaints
- Continental Services Group, Inc. d/b/a ConServe Δ 11 complaints · 15.8% relief 1.8Kcomplaints
- Contract Callers Inc Δ 30 complaints · 0% relief 1.8Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Planet Home Lending, LLC (#243 of 342; 96.4% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band