2026 data Public-data reference. official source

PLANET HOME LENDING, LLC

1.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.2K consumer complaints filed with the CFPB

This profile shows PLANET HOME LENDING, LLC's complaint history from CFPB public records. 1,199 consumers have filed complaints since 2012. The company has a 95.8% timely response rate and has provided relief in 0.1% of cases.

1.2K
Total Complaints
95.8%
Timely Response
1.9%
Disputed
0.1%
Relief Provided
52
States Active
2012
Since

Total complaints

1.2K

Filed since 2012

Timely response

95.8%

CFPB-tracked response window

Relief rate

0.1%

Closed with monetary or non-monetary relief

Timely response rate 95.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.1%
Industry median

Share closed with monetary or non-monetary relief.

PLANET HOME LENDING, LLC complaint mix by product

Total complaints: 1.2K

PLANET HOME LENDING, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.2K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,026 complaints (85.6%), resolution 0.1% Mortgage 85.6% Credit reporting: 92 complaints (7.7%), resolution 0.0% Credit reporting 7.7% Credit reporting,: 40 complaints (3.3%), resolution 0.0% Debt collection: 31 complaints (2.6%), resolution 0.0% Debt or: 4 complaints (0.3%), resolution 0.0% Checking or: 3 complaints (0.3%), resolution 0.0% Bank account: 2 complaints (0.2%), resolution 0.0%
  • Mortgage 1K 85.6% – 0% relief
  • Credit reporting 92 7.7% – 0% relief
  • Credit reporting, 40 3.3% – 0% relief
  • Debt collection 31 2.6% – 0% relief
  • Debt or 4 0.3% – 0% relief
  • Checking or 3 0.3% – 0% relief
  • Bank account 2 0.2% – 0% relief

How PLANET HOME LENDING, LLC's 1.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 1.0K
Credit reporting or other personal consumer reports 92
Credit reporting, credit repair services, or other personal consumer reports 40
Debt collection 31
Debt or credit management 4
Checking or savings account 3
Bank account or service 2
Credit card 1

Top States

State Complaints
CA 142
TX 129
FL 125
GA 66
PA 52
NJ 41
IL 40
NY 36
MD 34
NC 33
MI 33
VA 32
LA 31
TN 29
AZ 28
WA 27
CO 25
MO 21
IN 20
AL 19

Top Issues

Issue Complaints
Trouble during payment process 488
Struggling to pay mortgage 251
Incorrect information on your report 115
Loan servicing, payments, escrow account 61
Loan modification,collection,foreclosure 61
Applying for a mortgage or refinancing an existing mortgage 54
Closing on a mortgage 40
Problem with a company's investigation into an existing problem 24
Improper use of your report 21
Problem with a credit reporting company's investigation into an existing problem 17
Attempts to collect debt not owed 11
Application, originator, mortgage broker 10
Settlement process and costs 8
False statements or representation 7
Took or threatened to take negative or legal action 5
Credit monitoring or identity theft protection services 4
Written notification about debt 4
Confusing or missing disclosures 2
Unable to get your credit report or credit score 2
Disclosure verification of debt 2

Yearly Trend

Year Complaints Timely
2012 4 100%
2013 15 100%
2014 31 96.8%
2015 30 40%
2016 50 46%
2017 45 93.3%
2018 50 98%
2019 48 100%
2020 70 100%
2021 98 100%
2022 125 100%
2023 131 100%
2024 154 100%
2025 234 100%
2026 114 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About PLANET HOME LENDING, LLC

PLANET HOME LENDING, LLC has accumulated 1,199 consumer complaints in the CFPB public database, with filings active across 52 U.S. states. Of those submissions, 416 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-06, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, PLANET HOME LENDING, LLC reports a 95.8% timely-response rate and has closed 90.6% of cases with a written explanation to the consumer. 0.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.9% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating PLANET HOME LENDING, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Understanding Responses
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does PLANET HOME LENDING, LLC have?

PLANET HOME LENDING, LLC has received 1,199 consumer complaints filed with the Consumer Financial Protection Bureau.

Does PLANET HOME LENDING, LLC respond to complaints on time?

PLANET HOME LENDING, LLC has a 95.8% timely response rate to CFPB complaints.

What is the most common complaint about PLANET HOME LENDING, LLC?

The most common issue reported against PLANET HOME LENDING, LLC is "Trouble during payment process" in the "Mortgage" product category.

Read our methodology — how this data is sourced, computed, and verified.

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