CFPB · Higher closed-with-relief share
PHH Mortgage Services Corporation
2.5K CFPB complaints · 17.2% relief (high band) · top issue Loan modification,collection,foreclosure.
PHH Mortgage Services Corporation closes 17.2% with relief (upper third) on 2.5K filings. Timely 99.3% · top product Mortgage. Allegations, not findings.
- Higher closed-with-relief share
- +9266.7% filings 2011 to 2019
CFPB relief outcome brief
CCDB company phh-mortgage-services-corporation
17.2% relief · 99.3% timely · 2.5K filings · Mortgage
Same-product relief peers
Nearest relief peer: Bancorpsouth Bank (17.5% relief)
PHH Mortgage Services Corporation closes 17.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
PHH Mortgage Services Corporation scores strongest on timely response (99/100 percentile-benchmarked) and weakest on closed with explanation (66/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
80 / 100 percentile-benchmarked
17.2% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.6% of complaints closed with an explanation to the consumer
How 2.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PHH Mortgage Services Corporation complaint mix by product
- Mortgage 2K 96.5% – 18% relief
- Debt collection 39 1.6% – 8% relief
- Credit reporting, 36 1.5% – 0% relief
- Credit reporting 4 0.2% – 25% relief
- Bank account 4 0.2% – 0% relief
- Money transfer, 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
Higher-relief mix: how PHH Mortgage Services Corporation's 2.5K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.4K |
| Debt collection | 39 |
| Credit reporting, credit repair services, or other personal consumer reports | 36 |
| Credit reporting | 4 |
| Bank account or service | 4 |
| Money transfer, virtual currency, or money service | 2 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for PHH Mortgage Services Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.2% of this company's filings
PHH Mortgage Services Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 281
- +9266.7% vs 2011
Volume vs. relief
Where PHH Mortgage Services Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, PHH Mortgage Services Corporation files more complaint volume than 43% of them, and closes complaints with relief more often than 78% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,450 · Closed with relief: 17.2%
Top States
| State | Complaints |
|---|---|
| CA | 299 |
| FL | 211 |
| NY | 172 |
| NJ | 167 |
| PA | 149 |
| TX | 112 |
| VA | 94 |
| GA | 85 |
| MD | 82 |
| IL | 81 |
| OH | 74 |
| MI | 72 |
| CO | 61 |
| AZ | 58 |
| MA | 56 |
| WA | 56 |
| MN | 48 |
| NC | 47 |
| CT | 46 |
| MO | 37 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 776 |
| Loan servicing, payments, escrow account | 744 |
| Trouble during payment process | 304 |
| Struggling to pay mortgage | 199 |
| Application, originator, mortgage broker | 130 |
| Settlement process and costs | 68 |
| Credit decision / Underwriting | 45 |
| Incorrect information on your report | 33 |
| Closing on a mortgage | 32 |
| Other | 29 |
| Applying for a mortgage or refinancing an existing mortgage | 24 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Communication tactics | 10 |
| Disclosure verification of debt | 9 |
| Cont'd attempts collect debt not owed | 6 |
| False statements or representation | 4 |
| Incorrect information on credit report | 3 |
| Account opening, closing, or management | 3 |
| Took or threatened to take negative or legal action | 3 |
| Attempts to collect debt not owed | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 3 | 100% |
| 2012 | 268 | 98.9% |
| 2013 | 350 | 99.4% |
| 2014 | 335 | 98.8% |
| 2015 | 378 | 98.4% |
| 2016 | 381 | 99.7% |
| 2017 | 254 | 100% |
| 2018 | 200 | 100% |
| 2019 | 281 | 100% |
Source: CFPB Consumer Complaint Database
PHH Mortgage Services Corporation in the higher-relief third
PHH Mortgage Services Corporation's 2,450 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 26% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2019-06-28. Closed-with-relief 17.2% sits in the upper third of the corpus.
PHH Mortgage Services Corporation closes 17.2% with monetary or non-monetary relief and answers 99.3% inside the CFPB window; 81.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PHH Mortgage Services Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for PHH Mortgage Services Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for PHH Mortgage Services Corporation (#194 of 342; 99.3% timely; 17.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share