CFPB · Higher closed-with-relief share
PHH Mortgage Services Corporation
2.5K CFPB complaints · 17.2% relief (high band) · top issue Loan modification,collection,foreclosure.
PHH Mortgage Services Corporation closes 17.2% with relief (upper third) on 2.5K filings. Timely 99.3% · top product Mortgage. Allegations, not findings.
- Volume rank #194 of 342
- Higher closed-with-relief share
- +9266.7% filings 2011 to 2019
CFPB relief outcome brief
CCDB company phh-mortgage-services-corporation
17.2% relief · 99.3% timely · 2.5K filings · Mortgage
Same-product relief peers
Nearest relief peer: Bancorpsouth Bank (17.5% relief)
PHH Mortgage Services Corporation closes 17.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 2.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PHH Mortgage Services Corporation complaint mix by product
- Mortgage 2K 96.5% – 18% relief
- Debt collection 39 1.6% – 8% relief
- Credit reporting, 36 1.5% – 0% relief
- Credit reporting 4 0.2% – 25% relief
- Bank account 4 0.2% – 0% relief
- Money transfer, 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
Higher-relief mix: how PHH Mortgage Services Corporation's 2.5K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.4K |
| Debt collection | 39 |
| Credit reporting, credit repair services, or other personal consumer reports | 36 |
| Credit reporting | 4 |
| Bank account or service | 4 |
| Money transfer, virtual currency, or money service | 2 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for PHH Mortgage Services Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.2% of this company's filings
PHH Mortgage Services Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 281
- +9266.7% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 299 |
| FL | 211 |
| NY | 172 |
| NJ | 167 |
| PA | 149 |
| TX | 112 |
| VA | 94 |
| GA | 85 |
| MD | 82 |
| IL | 81 |
| OH | 74 |
| MI | 72 |
| CO | 61 |
| AZ | 58 |
| MA | 56 |
| WA | 56 |
| MN | 48 |
| NC | 47 |
| CT | 46 |
| MO | 37 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 776 |
| Loan servicing, payments, escrow account | 744 |
| Trouble during payment process | 304 |
| Struggling to pay mortgage | 199 |
| Application, originator, mortgage broker | 130 |
| Settlement process and costs | 68 |
| Credit decision / Underwriting | 45 |
| Incorrect information on your report | 33 |
| Closing on a mortgage | 32 |
| Other | 29 |
| Applying for a mortgage or refinancing an existing mortgage | 24 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Communication tactics | 10 |
| Disclosure verification of debt | 9 |
| Cont'd attempts collect debt not owed | 6 |
| False statements or representation | 4 |
| Incorrect information on credit report | 3 |
| Account opening, closing, or management | 3 |
| Took or threatened to take negative or legal action | 3 |
| Attempts to collect debt not owed | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 3 | 100% |
| 2012 | 268 | 98.9% |
| 2013 | 350 | 99.4% |
| 2014 | 335 | 98.8% |
| 2015 | 378 | 98.4% |
| 2016 | 381 | 99.7% |
| 2017 | 254 | 100% |
| 2018 | 200 | 100% |
| 2019 | 281 | 100% |
Source: CFPB Consumer Complaint Database
PHH Mortgage Services Corporation in the higher-relief third
PHH Mortgage Services Corporation's 2,450 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 26% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2019-06-28. Closed-with-relief 17.2% sits in the upper third of the corpus.
PHH Mortgage Services Corporation closes 17.2% with monetary or non-monetary relief and answers 99.3% inside the CFPB window; 81.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PHH Mortgage Services Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for PHH Mortgage Services Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for PHH Mortgage Services Corporation (#194 of 342; 99.3% timely; 17.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share