PHH Mortgage Services Corporation
2.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
PHH Mortgage Services Corporation complaint mix by product
- Mortgage 2K 96.5% – 18% relief
- Debt collection 39 1.6% – 8% relief
- Credit reporting, 36 1.5% – 0% relief
- Credit reporting 4 0.2% – 25% relief
- Bank account 4 0.2% – 0% relief
- Money transfer, 2 0.1% – 0% relief
- Payday loan, 1 0.0% – 0% relief
How PHH Mortgage Services Corporation's 2.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.4K |
| Debt collection | 39 |
| Credit reporting, credit repair services, or other personal consumer reports | 36 |
| Credit reporting | 4 |
| Bank account or service | 4 |
| Money transfer, virtual currency, or money service | 2 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 299 |
| FL | 211 |
| NY | 172 |
| NJ | 167 |
| PA | 149 |
| TX | 112 |
| VA | 94 |
| GA | 85 |
| MD | 82 |
| IL | 81 |
| OH | 74 |
| MI | 72 |
| CO | 61 |
| AZ | 58 |
| MA | 56 |
| WA | 56 |
| MN | 48 |
| NC | 47 |
| CT | 46 |
| MO | 37 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 776 |
| Loan servicing, payments, escrow account | 744 |
| Trouble during payment process | 304 |
| Struggling to pay mortgage | 199 |
| Application, originator, mortgage broker | 130 |
| Settlement process and costs | 68 |
| Credit decision / Underwriting | 45 |
| Incorrect information on your report | 33 |
| Closing on a mortgage | 32 |
| Other | 29 |
| Applying for a mortgage or refinancing an existing mortgage | 24 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Communication tactics | 10 |
| Disclosure verification of debt | 9 |
| Cont'd attempts collect debt not owed | 6 |
| False statements or representation | 4 |
| Incorrect information on credit report | 3 |
| Account opening, closing, or management | 3 |
| Took or threatened to take negative or legal action | 3 |
| Attempts to collect debt not owed | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 3 | 100% |
| 2012 | 268 | 98.9% |
| 2013 | 350 | 99.4% |
| 2014 | 335 | 98.8% |
| 2015 | 378 | 98.4% |
| 2016 | 381 | 99.7% |
| 2017 | 254 | 100% |
| 2018 | 200 | 100% |
| 2019 | 281 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About PHH Mortgage Services Corporation
PHH Mortgage Services Corporation's 2,450 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. Only 26% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2019-06-28.
PHH Mortgage Services Corporation answers 99.3% of complaints inside the CFPB's tracked window and closes 81.6% with a written explanation. 17.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about PHH Mortgage Services Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does PHH Mortgage Services Corporation have?
2,450, per the CFPB's public complaint count for this company (see the full breakdown above).
Does PHH Mortgage Services Corporation respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about PHH Mortgage Services Corporation?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.