CFPB · Heavy filing volume
Bank of America, National Association
181.5K CFPB complaints (heavy-volume third) · 62 states · top issue Managing an account.
Bank of America, National Association is in the heavy-volume third with 181.5K CFPB complaints (ranks #4 of 342). Timely 97.6% · relief 31% · top product Mortgage. Allegations, not findings.
- Volume rank #4 of 342
- Heavy filing volume
- +1994.3% filings 2011 to 2026
CFPB relief outcome brief
CCDB company bank-of-america-national-association
31% relief · 97.6% timely · 181.5K filings · Mortgage
Nearest relief peer: Nfm, Inc (30.6% relief)
Bank of America, National Association closes 31% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 181.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank of America, National Association complaint mix by product
- Mortgage 48K 29.8% – 27% relief
- Checking or 44K 27.1% – 39% relief
- Credit card 21K 12.8% – 38% relief
- Credit card 17K 10.4% – 40% relief
- Bank account 14K 8.6% – 38% relief
- Credit reporting 11K 6.6% – 14% relief
- Credit reporting, 8K 4.8% – 19% relief
Heavy-volume mix: how Bank of America, National Association's 181.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 48.3K |
| Checking or savings account | 43.9K |
| Credit card | 20.8K |
| Credit card or prepaid card | 16.8K |
| Bank account or service | 13.9K |
| Credit reporting or other personal consumer reports | 10.7K |
| Credit reporting, credit repair services, or other personal consumer reports | 7.9K |
| Debt collection | 7.6K |
| Money transfer, virtual currency, or money service | 7.2K |
| Prepaid card | 1.3K |
| Vehicle loan or lease | 1.3K |
| Consumer Loan | 681 |
| Payday loan, title loan, or personal loan | 347 |
| Money transfers | 271 |
| Student loan | 151 |
| Credit reporting | 126 |
| Payday loan, title loan, personal loan, or advance loan | 121 |
| Debt or credit management | 89 |
| Other financial service | 73 |
| Payday loan | 14 |
Nationwide filing states for Bank of America, National Association
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 20.3% of this company's filings
Bank of America, National Association rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 12.1K
- +1994.3% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 36.9K |
| FL | 20.4K |
| TX | 12.8K |
| NY | 12.1K |
| GA | 9.0K |
| NJ | 7.5K |
| IL | 6.1K |
| MD | 5.7K |
| MA | 5.4K |
| NC | 5.1K |
| VA | 4.8K |
| PA | 4.7K |
| WA | 4.3K |
| MI | 4.3K |
| AZ | 4.3K |
| NV | 3.0K |
| CT | 2.7K |
| OH | 2.5K |
| SC | 2.3K |
| TN | 2.2K |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 26.4K |
| Loan modification,collection,foreclosure | 25.1K |
| Incorrect information on your report | 10.8K |
| Loan servicing, payments, escrow account | 9.3K |
| Problem with a purchase shown on your statement | 9.0K |
| Account opening, closing, or management | 5.9K |
| Closing an account | 5.6K |
| Improper use of your report | 5.3K |
| Problem with a lender or other company charging your account | 4.9K |
| Opening an account | 4.3K |
| Fraud or scam | 3.9K |
| Deposits and withdrawals | 3.7K |
| Trouble during payment process | 3.5K |
| Other features, terms, or problems | 3.1K |
| Getting a credit card | 3.0K |
| Problem when making payments | 2.5K |
| Application, originator, mortgage broker | 2.5K |
| Attempts to collect debt not owed | 2.5K |
| Struggling to pay mortgage | 2.4K |
| Fees or interest | 2.4K |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 580 | 74.8% |
| 2012 | 16.0K | 92.2% |
| 2013 | 16.5K | 99.4% |
| 2014 | 10.3K | 99.7% |
| 2015 | 9.8K | 99.8% |
| 2016 | 9.8K | 99.8% |
| 2017 | 8.8K | 99.9% |
| 2018 | 8.3K | 99.9% |
| 2019 | 7.5K | 99.9% |
| 2020 | 9.4K | 99.3% |
| 2021 | 11.4K | 89.2% |
| 2022 | 13.1K | 95.6% |
| 2023 | 14.3K | 95.8% |
| 2024 | 14.3K | 98.7% |
| 2025 | 19.2K | 99.6% |
| 2026 | 12.1K | 99.4% |
Source: CFPB Consumer Complaint Database
Bank of America, National Association in the heavy-volume third
Bank of America, National Association's 181,458 logged complaints reach a nationwide footprint - 62 states have at least one filing. Only 31.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#4 of 342).
Bank of America, National Association answers 97.6% of complaints inside the CFPB's tracked window and closes 66.9% with a written explanation. 31% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of America, National Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bank of America, National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 181.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bank of America, National Association (#4 of 342; 97.6% timely; 31% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume