Bank of America, National Association
181.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank of America, National Association complaint mix by product
- Mortgage 48K 29.8% – 27% relief
- Checking or 44K 27.1% – 39% relief
- Credit card 21K 12.8% – 38% relief
- Credit card 17K 10.4% – 40% relief
- Bank account 14K 8.6% – 38% relief
- Credit reporting 11K 6.6% – 14% relief
- Credit reporting, 8K 4.8% – 19% relief
How Bank of America, National Association's 181.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 48.3K |
| Checking or savings account | 43.9K |
| Credit card | 20.8K |
| Credit card or prepaid card | 16.8K |
| Bank account or service | 13.9K |
| Credit reporting or other personal consumer reports | 10.7K |
| Credit reporting, credit repair services, or other personal consumer reports | 7.9K |
| Debt collection | 7.6K |
| Money transfer, virtual currency, or money service | 7.2K |
| Prepaid card | 1.3K |
| Vehicle loan or lease | 1.3K |
| Consumer Loan | 681 |
| Payday loan, title loan, or personal loan | 347 |
| Money transfers | 271 |
| Student loan | 151 |
| Credit reporting | 126 |
| Payday loan, title loan, personal loan, or advance loan | 121 |
| Debt or credit management | 89 |
| Other financial service | 73 |
| Payday loan | 14 |
Top States
| State | Complaints |
|---|---|
| CA | 36.9K |
| FL | 20.4K |
| TX | 12.8K |
| NY | 12.1K |
| GA | 9.0K |
| NJ | 7.5K |
| IL | 6.1K |
| MD | 5.7K |
| MA | 5.4K |
| NC | 5.1K |
| VA | 4.8K |
| PA | 4.7K |
| WA | 4.3K |
| MI | 4.3K |
| AZ | 4.3K |
| NV | 3.0K |
| CT | 2.7K |
| OH | 2.5K |
| SC | 2.3K |
| TN | 2.2K |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 26.4K |
| Loan modification,collection,foreclosure | 25.1K |
| Incorrect information on your report | 10.8K |
| Loan servicing, payments, escrow account | 9.3K |
| Problem with a purchase shown on your statement | 9.0K |
| Account opening, closing, or management | 5.9K |
| Closing an account | 5.6K |
| Improper use of your report | 5.3K |
| Problem with a lender or other company charging your account | 4.9K |
| Opening an account | 4.3K |
| Fraud or scam | 3.9K |
| Deposits and withdrawals | 3.7K |
| Trouble during payment process | 3.5K |
| Other features, terms, or problems | 3.1K |
| Getting a credit card | 3.0K |
| Problem when making payments | 2.5K |
| Application, originator, mortgage broker | 2.5K |
| Attempts to collect debt not owed | 2.5K |
| Struggling to pay mortgage | 2.4K |
| Fees or interest | 2.4K |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 580 | 74.8% |
| 2012 | 16.0K | 92.2% |
| 2013 | 16.5K | 99.4% |
| 2014 | 10.3K | 99.7% |
| 2015 | 9.8K | 99.8% |
| 2016 | 9.8K | 99.8% |
| 2017 | 8.8K | 99.9% |
| 2018 | 8.3K | 99.9% |
| 2019 | 7.5K | 99.9% |
| 2020 | 9.4K | 99.3% |
| 2021 | 11.4K | 89.2% |
| 2022 | 13.1K | 95.6% |
| 2023 | 14.3K | 95.8% |
| 2024 | 14.3K | 98.7% |
| 2025 | 19.2K | 99.6% |
| 2026 | 12.1K | 99.4% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Bank of America, National Association
Bank of America, National Association's 181,458 logged complaints reach a nationwide footprint - 62 states have at least one filing on record. Only 31.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
Bank of America, National Association answers 97.6% of complaints inside the CFPB's tracked window and closes 66.9% with a written explanation. 31% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of America, National Association.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Bank of America, National Association have?
181,458, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Bank of America, National Association respond to complaints on time?
97.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Bank of America, National Association?
"Managing an account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.