CFPB · Heavy filing volume
Truist Financial Corporation
23.4K CFPB complaints (heavy-volume third) · 57 states · top issue Managing an account.
Truist Financial Corporation is in the heavy-volume third with 23.4K CFPB complaints (ranks #34 of 342). Timely 98.9% · relief 10.7% · top product Checking or savings account. Allegations, not findings.
- Volume rank #34 of 342
- Heavy filing volume
- +280700% filings 2019 to 2026
CFPB relief outcome brief
CCDB company truist-financial-corporation
10.7% relief · 98.9% timely · 23.4K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: United Community Bank (10.5% relief)
Truist Financial Corporation closes 10.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Truist Financial Corporation's 23.4K filings include narrative text
45.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Truist Financial Corporation complaint mix by product
- Checking or 9K 44.7% – 13% relief
- Credit reporting 3K 15.9% – 4% relief
- Mortgage 3K 13.3% – 17% relief
- Credit reporting, 2K 8.0% – 5% relief
- Vehicle loan 2K 7.3% – 9% relief
- Debt collection 1K 6.5% – 6% relief
- Money transfer, 891 4.2% – 7% relief
Heavy-volume mix: how Truist Financial Corporation's 23.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 9.5K |
| Credit reporting or other personal consumer reports | 3.4K |
| Mortgage | 2.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.7K |
| Vehicle loan or lease | 1.6K |
| Debt collection | 1.4K |
| Money transfer, virtual currency, or money service | 891 |
| Credit card | 870 |
| Credit card or prepaid card | 555 |
| Payday loan, title loan, personal loan, or advance loan | 517 |
| Payday loan, title loan, or personal loan | 310 |
| Student loan | 26 |
| Debt or credit management | 21 |
| Prepaid card | 14 |
Nationwide filing states for Truist Financial Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 19.1% of this company's filings
Truist Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.8K
- +280700% vs 2019
Top States
| State | Complaints |
|---|---|
| FL | 4.5K |
| GA | 3.1K |
| TX | 2.0K |
| NC | 1.9K |
| VA | 1.7K |
| MD | 1.5K |
| PA | 951 |
| CA | 861 |
| SC | 786 |
| TN | 693 |
| NY | 579 |
| NJ | 454 |
| IL | 388 |
| AL | 379 |
| OH | 344 |
| DC | 254 |
| AZ | 215 |
| KY | 210 |
| MI | 200 |
| LA | 195 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 5.4K |
| Incorrect information on your report | 2.5K |
| Improper use of your report | 2.1K |
| Trouble during payment process | 1.8K |
| Closing an account | 1.5K |
| Opening an account | 960 |
| Problem with a lender or other company charging your account | 941 |
| Problem caused by your funds being low | 692 |
| Problem with a company's investigation into an existing problem | 604 |
| Attempts to collect debt not owed | 585 |
| Managing the loan or lease | 573 |
| Problem with a purchase shown on your statement | 498 |
| Fraud or scam | 450 |
| Struggling to pay mortgage | 389 |
| Problem with a credit reporting company's investigation into an existing problem | 368 |
| Took or threatened to take negative or legal action | 362 |
| Problems at the end of the loan or lease | 282 |
| Applying for a mortgage or refinancing an existing mortgage | 279 |
| Problem when making payments | 241 |
| Getting a credit card | 232 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1.6K | 99.8% |
| 2021 | 2.5K | 100% |
| 2022 | 3.8K | 94% |
| 2023 | 3.5K | 99.8% |
| 2024 | 4.0K | 99.9% |
| 2025 | 5.1K | 99.9% |
| 2026 | 2.8K | 99.9% |
Source: CFPB Consumer Complaint Database
Truist Financial Corporation in the heavy-volume third
Truist Financial Corporation's 23,442 logged complaints reach a nationwide footprint - 57 states have at least one filing. 45.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#34 of 342).
Truist Financial Corporation answers 98.9% of complaints inside the CFPB's tracked window and closes 87.8% with a written explanation. 10.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Truist Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Truist Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Truist Financial Corporation (#34 of 342; 98.9% timely; 10.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume