Truist Financial Corporation
23.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Truist Financial Corporation complaint mix by product
- Checking or 9K 44.7% – 13% relief
- Credit reporting 3K 15.9% – 4% relief
- Mortgage 3K 13.3% – 17% relief
- Credit reporting, 2K 8.0% – 5% relief
- Vehicle loan 2K 7.3% – 9% relief
- Debt collection 1K 6.5% – 6% relief
- Money transfer, 891 4.2% – 7% relief
How Truist Financial Corporation's 23.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 9.5K |
| Credit reporting or other personal consumer reports | 3.4K |
| Mortgage | 2.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.7K |
| Vehicle loan or lease | 1.6K |
| Debt collection | 1.4K |
| Money transfer, virtual currency, or money service | 891 |
| Credit card | 870 |
| Credit card or prepaid card | 555 |
| Payday loan, title loan, personal loan, or advance loan | 517 |
| Payday loan, title loan, or personal loan | 310 |
| Student loan | 26 |
| Debt or credit management | 21 |
| Prepaid card | 14 |
Top States
| State | Complaints |
|---|---|
| FL | 4.5K |
| GA | 3.1K |
| TX | 2.0K |
| NC | 1.9K |
| VA | 1.7K |
| MD | 1.5K |
| PA | 951 |
| CA | 861 |
| SC | 786 |
| TN | 693 |
| NY | 579 |
| NJ | 454 |
| IL | 388 |
| AL | 379 |
| OH | 344 |
| DC | 254 |
| AZ | 215 |
| KY | 210 |
| MI | 200 |
| LA | 195 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 5.4K |
| Incorrect information on your report | 2.5K |
| Improper use of your report | 2.1K |
| Trouble during payment process | 1.8K |
| Closing an account | 1.5K |
| Opening an account | 960 |
| Problem with a lender or other company charging your account | 941 |
| Problem caused by your funds being low | 692 |
| Problem with a company's investigation into an existing problem | 604 |
| Attempts to collect debt not owed | 585 |
| Managing the loan or lease | 573 |
| Problem with a purchase shown on your statement | 498 |
| Fraud or scam | 450 |
| Struggling to pay mortgage | 389 |
| Problem with a credit reporting company's investigation into an existing problem | 368 |
| Took or threatened to take negative or legal action | 362 |
| Problems at the end of the loan or lease | 282 |
| Applying for a mortgage or refinancing an existing mortgage | 279 |
| Problem when making payments | 241 |
| Getting a credit card | 232 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1.6K | 99.8% |
| 2021 | 2.5K | 100% |
| 2022 | 3.8K | 94% |
| 2023 | 3.5K | 99.8% |
| 2024 | 4.0K | 99.9% |
| 2025 | 5.1K | 99.9% |
| 2026 | 2.8K | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Truist Financial Corporation
Truist Financial Corporation's 23,442 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. 45.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-26.
Truist Financial Corporation answers 98.9% of complaints inside the CFPB's tracked window and closes 87.8% with a written explanation. 10.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Truist Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Truist Financial Corporation have?
23,442, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Truist Financial Corporation respond to complaints on time?
98.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Truist Financial Corporation?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.