CFPB · Heavy filing volume
Truist Financial Corporation
23.4K CFPB complaints (heavy-volume third) · 57 states · top issue Managing an account.
Truist Financial Corporation is in the heavy-volume third with 23.4K CFPB complaints (ranks #34 of 342). Timely 98.9% · relief 10.7% · top product Checking or savings account. Allegations, not findings.
- Heavy filing volume
- +280700% filings 2019 to 2026
CFPB relief outcome brief
CCDB company truist-financial-corporation
10.7% relief · 98.9% timely · 23.4K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: United Community Bank (10.5% relief)
Truist Financial Corporation closes 10.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Truist Financial Corporation scores strongest on timely response (98/100 percentile-benchmarked) and weakest on relief provided (50/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
50 / 100 percentile-benchmarked
10.7% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
98.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
78 / 100 percentile-benchmarked
87.8% of complaints closed with an explanation to the consumer
Most of Truist Financial Corporation's 23.4K filings include narrative text
45.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Truist Financial Corporation complaint mix by product
- Checking or 9K 44.7% – 13% relief
- Credit reporting 3K 15.9% – 4% relief
- Mortgage 3K 13.3% – 17% relief
- Credit reporting, 2K 8.0% – 5% relief
- Vehicle loan 2K 7.3% – 9% relief
- Debt collection 1K 6.5% – 6% relief
- Money transfer, 891 4.2% – 7% relief
Heavy-volume mix: how Truist Financial Corporation's 23.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 9.5K |
| Credit reporting or other personal consumer reports | 3.4K |
| Mortgage | 2.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.7K |
| Vehicle loan or lease | 1.6K |
| Debt collection | 1.4K |
| Money transfer, virtual currency, or money service | 891 |
| Credit card | 870 |
| Credit card or prepaid card | 555 |
| Payday loan, title loan, personal loan, or advance loan | 517 |
| Payday loan, title loan, or personal loan | 310 |
| Student loan | 26 |
| Debt or credit management | 21 |
| Prepaid card | 14 |
Nationwide filing states for Truist Financial Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 19.1% of this company's filings
Truist Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.8K
- +280700% vs 2019
Volume vs. relief
Where Truist Financial Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Truist Financial Corporation files more complaint volume than 90% of them, and closes complaints with relief more often than 68% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 23,442 · Closed with relief: 10.7%
Top States
| State | Complaints |
|---|---|
| FL | 4.5K |
| GA | 3.1K |
| TX | 2.0K |
| NC | 1.9K |
| VA | 1.7K |
| MD | 1.5K |
| PA | 951 |
| CA | 861 |
| SC | 786 |
| TN | 693 |
| NY | 579 |
| NJ | 454 |
| IL | 388 |
| AL | 379 |
| OH | 344 |
| DC | 254 |
| AZ | 215 |
| KY | 210 |
| MI | 200 |
| LA | 195 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 5.4K |
| Incorrect information on your report | 2.5K |
| Improper use of your report | 2.1K |
| Trouble during payment process | 1.8K |
| Closing an account | 1.5K |
| Opening an account | 960 |
| Problem with a lender or other company charging your account | 941 |
| Problem caused by your funds being low | 692 |
| Problem with a company's investigation into an existing problem | 604 |
| Attempts to collect debt not owed | 585 |
| Managing the loan or lease | 573 |
| Problem with a purchase shown on your statement | 498 |
| Fraud or scam | 450 |
| Struggling to pay mortgage | 389 |
| Problem with a credit reporting company's investigation into an existing problem | 368 |
| Took or threatened to take negative or legal action | 362 |
| Problems at the end of the loan or lease | 282 |
| Applying for a mortgage or refinancing an existing mortgage | 279 |
| Problem when making payments | 241 |
| Getting a credit card | 232 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1.6K | 99.8% |
| 2021 | 2.5K | 100% |
| 2022 | 3.8K | 94% |
| 2023 | 3.5K | 99.8% |
| 2024 | 4.0K | 99.9% |
| 2025 | 5.1K | 99.9% |
| 2026 | 2.8K | 99.9% |
Source: CFPB Consumer Complaint Database
Truist Financial Corporation in the heavy-volume third
Truist Financial Corporation's 23,442 logged complaints reach a nationwide footprint - 57 states have at least one filing. 45.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#34 of 342).
Truist Financial Corporation answers 98.9% of complaints inside the CFPB's tracked window and closes 87.8% with a written explanation. 10.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Truist Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Truist Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Truist Financial Corporation (#34 of 342; 98.9% timely; 10.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume