CFPB · Single-product concentration
Pennymac Loan Services, LLC.
6.1K CFPB complaints · 81.5% in "Mortgage" · top issue Trouble during payment process.
Pennymac Loan Services, LLC.: 81.5% of 6.1K CFPB complaints sit in "Mortgage". Timely 99.8% · relief 13.4%. Allegations, not findings.
- Volume rank #100 of 342
- Single-product concentration
- +1336% filings 2012 to 2026
CFPB relief outcome brief
CCDB company pennymac-loan-services-llc
13.4% relief · 99.8% timely · 6.1K filings · Mortgage
Same-product relief peers
Nearest relief peer: American Financing Corporation (13.1% relief)
Pennymac Loan Services, LLC. closes 13.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Pennymac Loan Services, LLC.'s 6.1K filings include narrative text
48.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pennymac Loan Services, LLC. complaint mix by product
- Mortgage 5K 81.7% – 15% relief
- Credit reporting 536 8.8% – 8% relief
- Debt collection 305 5.0% – 2% relief
- Credit reporting, 243 4.0% – 14% relief
- Money transfer, 10 0.2% – 0% relief
- Debt or 9 0.1% – 22% relief
- Bank account 6 0.1% – 33% relief
Heavy-volume mix: how Pennymac Loan Services, LLC.'s 6.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 5.0K |
| Credit reporting or other personal consumer reports | 536 |
| Debt collection | 305 |
| Credit reporting, credit repair services, or other personal consumer reports | 243 |
| Money transfer, virtual currency, or money service | 10 |
| Debt or credit management | 9 |
| Bank account or service | 6 |
| Checking or savings account | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit reporting | 2 |
| Consumer Loan | 1 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for Pennymac Loan Services, LLC.
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 11.5% of this company's filings
Pennymac Loan Services, LLC. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 718
- +1336% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 702 |
| CA | 656 |
| TX | 593 |
| GA | 397 |
| VA | 289 |
| MD | 242 |
| PA | 224 |
| NJ | 197 |
| MI | 187 |
| NY | 180 |
| NC | 176 |
| AZ | 156 |
| IL | 154 |
| TN | 122 |
| CO | 121 |
| OH | 118 |
| MA | 116 |
| SC | 112 |
| LA | 111 |
| WA | 109 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.0K |
| Struggling to pay mortgage | 916 |
| Incorrect information on your report | 651 |
| Loan servicing, payments, escrow account | 574 |
| Loan modification,collection,foreclosure | 472 |
| Applying for a mortgage or refinancing an existing mortgage | 394 |
| Closing on a mortgage | 229 |
| Attempts to collect debt not owed | 170 |
| Problem with a company's investigation into an existing problem | 152 |
| Improper use of your report | 122 |
| Problem with a credit reporting company's investigation into an existing problem | 101 |
| Took or threatened to take negative or legal action | 47 |
| Application, originator, mortgage broker | 43 |
| False statements or representation | 36 |
| Settlement process and costs | 35 |
| Written notification about debt | 30 |
| Other | 25 |
| Credit decision / Underwriting | 19 |
| Unable to get your credit report or credit score | 8 |
| Disclosure verification of debt | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 50 | 100% |
| 2013 | 96 | 95.8% |
| 2014 | 238 | 97.5% |
| 2015 | 357 | 99.7% |
| 2016 | 345 | 100% |
| 2017 | 288 | 100% |
| 2018 | 329 | 99.7% |
| 2019 | 329 | 100% |
| 2020 | 403 | 99.8% |
| 2021 | 437 | 99.8% |
| 2022 | 398 | 100% |
| 2023 | 479 | 100% |
| 2024 | 594 | 100% |
| 2025 | 1.0K | 100% |
| 2026 | 718 | 99.9% |
Source: CFPB Consumer Complaint Database
Pennymac Loan Services, LLC. filings cluster in one product
Pennymac Loan Services, LLC.'s 6,092 logged complaints reach a nationwide footprint - 55 states have at least one filing. 48.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25.
Pennymac Loan Services, LLC. answers 99.8% of complaints inside the CFPB's tracked window and closes 86.1% with a written explanation. 13.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pennymac Loan Services, LLC..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pennymac Loan Services, LLC.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pennymac Loan Services, LLC. (#100 of 342; 99.8% timely; 13.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration