Pennymac Loan Services, LLC.
6.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pennymac Loan Services, LLC. complaint mix by product
- Mortgage 5K 81.7% – 15% relief
- Credit reporting 536 8.8% – 8% relief
- Debt collection 305 5.0% – 2% relief
- Credit reporting, 243 4.0% – 14% relief
- Money transfer, 10 0.2% – 0% relief
- Debt or 9 0.1% – 22% relief
- Bank account 6 0.1% – 33% relief
How Pennymac Loan Services, LLC.'s 6.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 5.0K |
| Credit reporting or other personal consumer reports | 536 |
| Debt collection | 305 |
| Credit reporting, credit repair services, or other personal consumer reports | 243 |
| Money transfer, virtual currency, or money service | 10 |
| Debt or credit management | 9 |
| Bank account or service | 6 |
| Checking or savings account | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit reporting | 2 |
| Consumer Loan | 1 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 702 |
| CA | 656 |
| TX | 593 |
| GA | 397 |
| VA | 289 |
| MD | 242 |
| PA | 224 |
| NJ | 197 |
| MI | 187 |
| NY | 180 |
| NC | 176 |
| AZ | 156 |
| IL | 154 |
| TN | 122 |
| CO | 121 |
| OH | 118 |
| MA | 116 |
| SC | 112 |
| LA | 111 |
| WA | 109 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.0K |
| Struggling to pay mortgage | 916 |
| Incorrect information on your report | 651 |
| Loan servicing, payments, escrow account | 574 |
| Loan modification,collection,foreclosure | 472 |
| Applying for a mortgage or refinancing an existing mortgage | 394 |
| Closing on a mortgage | 229 |
| Attempts to collect debt not owed | 170 |
| Problem with a company's investigation into an existing problem | 152 |
| Improper use of your report | 122 |
| Problem with a credit reporting company's investigation into an existing problem | 101 |
| Took or threatened to take negative or legal action | 47 |
| Application, originator, mortgage broker | 43 |
| False statements or representation | 36 |
| Settlement process and costs | 35 |
| Written notification about debt | 30 |
| Other | 25 |
| Credit decision / Underwriting | 19 |
| Unable to get your credit report or credit score | 8 |
| Disclosure verification of debt | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 50 | 100% |
| 2013 | 96 | 95.8% |
| 2014 | 238 | 97.5% |
| 2015 | 357 | 99.7% |
| 2016 | 345 | 100% |
| 2017 | 288 | 100% |
| 2018 | 329 | 99.7% |
| 2019 | 329 | 100% |
| 2020 | 403 | 99.8% |
| 2021 | 437 | 99.8% |
| 2022 | 398 | 100% |
| 2023 | 479 | 100% |
| 2024 | 594 | 100% |
| 2025 | 1.0K | 100% |
| 2026 | 718 | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pennymac Loan Services, LLC.
Pennymac Loan Services, LLC.'s 6,092 logged complaints reach a nationwide footprint - 55 states have at least one filing on record. 48.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.
Pennymac Loan Services, LLC. answers 99.8% of complaints inside the CFPB's tracked window and closes 86.1% with a written explanation. 13.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pennymac Loan Services, LLC..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pennymac Loan Services, LLC. have?
6,092, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pennymac Loan Services, LLC. respond to complaints on time?
99.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pennymac Loan Services, LLC.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.