2026 data Public-data reference. official source

CARRINGTON MORTGAGE SERVICES, LLC

5.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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5.3K consumer complaints filed with the CFPB

This profile shows CARRINGTON MORTGAGE SERVICES, LLC's complaint history from CFPB public records. 5,342 consumers have filed complaints since 2012. The company has a 99.4% timely response rate and has provided relief in 1% of cases.

5.3K
Total Complaints
99.4%
Timely Response
4.4%
Disputed
1%
Relief Provided
56
States Active
2012
Since

Total complaints

5.3K

Filed since 2012

Timely response

99.4%

CFPB-tracked response window

Relief rate

1%

Closed with monetary or non-monetary relief

Timely response rate 99.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.0%
Industry median

Share closed with monetary or non-monetary relief.

CARRINGTON MORTGAGE SERVICES, LLC complaint mix by product

Total complaints: 5.3K

CARRINGTON MORTGAGE SERVICES, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 5.3K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 4,691 complaints (87.9%), resolution 1.2% Mortgage 87.9% Credit reporting: 262 complaints (4.9%), resolution 0.0% Credit reporting,: 236 complaints (4.4%), resolution 0.0% Debt collection: 133 complaints (2.5%), resolution 0.0% Credit reporting: 5 complaints (0.1%), resolution 0.0% Checking or: 4 complaints (0.1%), resolution 0.0% Money transfer,: 3 complaints (0.1%), resolution 0.0%
  • Mortgage 5K 87.9% – 1% relief
  • Credit reporting 262 4.9% – 0% relief
  • Credit reporting, 236 4.4% – 0% relief
  • Debt collection 133 2.5% – 0% relief
  • Credit reporting 5 0.1% – 0% relief
  • Checking or 4 0.1% – 0% relief
  • Money transfer, 3 0.1% – 0% relief

How CARRINGTON MORTGAGE SERVICES, LLC's 5.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 4.7K
Credit reporting or other personal consumer reports 262
Credit reporting, credit repair services, or other personal consumer reports 236
Debt collection 133
Credit reporting 5
Checking or savings account 4
Money transfer, virtual currency, or money service 3
Debt or credit management 3
Payday loan, title loan, or personal loan 2
Bank account or service 2
Credit card 1

Top States

State Complaints
TX 521
FL 513
CA 498
GA 342
NY 309
NJ 206
IL 198
NC 197
MD 189
PA 165
VA 145
LA 140
OH 137
MI 121
TN 113
AL 112
WA 110
MA 98
AZ 97
SC 92

Top Issues

Issue Complaints
Trouble during payment process 1.4K
Struggling to pay mortgage 1.3K
Loan modification,collection,foreclosure 719
Loan servicing, payments, escrow account 632
Incorrect information on your report 467
Applying for a mortgage or refinancing an existing mortgage 174
Closing on a mortgage 119
Problem with a company's investigation into an existing problem 88
Problem with a credit reporting company's investigation into an existing problem 87
Other 81
Application, originator, mortgage broker 70
Improper use of your report 49
Settlement process and costs 38
Credit decision / Underwriting 36
Attempts to collect debt not owed 31
Took or threatened to take negative or legal action 25
Written notification about debt 21
False statements or representation 15
Disclosure verification of debt 14
Cont'd attempts collect debt not owed 12

Yearly Trend

Year Complaints Timely
2012 86 89.5%
2013 152 99.3%
2014 249 96.8%
2015 427 99.5%
2016 516 100%
2017 562 99.6%
2018 415 99.5%
2019 346 99.7%
2020 304 100%
2021 313 99.7%
2022 395 99.7%
2023 471 99.8%
2024 364 100%
2025 497 99.8%
2026 245 99.6%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About CARRINGTON MORTGAGE SERVICES, LLC

CARRINGTON MORTGAGE SERVICES, LLC has accumulated 5,342 consumer complaints in the CFPB public database, with filings active across 56 U.S. states. Of those submissions, 1,713 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-01, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, CARRINGTON MORTGAGE SERVICES, LLC reports a 99.4% timely-response rate and has closed 96.6% of cases with a written explanation to the consumer. 1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CARRINGTON MORTGAGE SERVICES, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Consumer Guides

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How to File a CFPB Complaint
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Understanding Responses
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does CARRINGTON MORTGAGE SERVICES, LLC have?

CARRINGTON MORTGAGE SERVICES, LLC has received 5,342 consumer complaints filed with the Consumer Financial Protection Bureau.

Does CARRINGTON MORTGAGE SERVICES, LLC respond to complaints on time?

CARRINGTON MORTGAGE SERVICES, LLC has a 99.4% timely response rate to CFPB complaints.

What is the most common complaint about CARRINGTON MORTGAGE SERVICES, LLC?

The most common issue reported against CARRINGTON MORTGAGE SERVICES, LLC is "Trouble during payment process" in the "Mortgage" product category.

Read our methodology — how this data is sourced, computed, and verified.

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