Carrington Mortgage Services, LLC
6.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Carrington Mortgage Services, LLC complaint mix by product
- Mortgage 6K 87.3% – 1% relief
- Credit reporting 366 5.3% – 0% relief
- Credit reporting, 326 4.7% – 0% relief
- Debt collection 174 2.5% – 0% relief
- Debt or 5 0.1% – 0% relief
- Money transfer, 5 0.1% – 0% relief
- Credit reporting 5 0.1% – 0% relief
How Carrington Mortgage Services, LLC's 6.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6.1K |
| Credit reporting or other personal consumer reports | 366 |
| Credit reporting, credit repair services, or other personal consumer reports | 326 |
| Debt collection | 174 |
| Debt or credit management | 5 |
| Money transfer, virtual currency, or money service | 5 |
| Credit reporting | 5 |
| Checking or savings account | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card | 2 |
| Bank account or service | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 687 |
| TX | 684 |
| CA | 639 |
| GA | 469 |
| NY | 388 |
| NJ | 275 |
| NC | 262 |
| IL | 262 |
| MD | 249 |
| PA | 209 |
| VA | 183 |
| LA | 179 |
| OH | 168 |
| TN | 146 |
| MI | 145 |
| WA | 141 |
| AL | 135 |
| MA | 125 |
| AZ | 124 |
| SC | 112 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.9K |
| Struggling to pay mortgage | 1.6K |
| Loan modification,collection,foreclosure | 771 |
| Loan servicing, payments, escrow account | 734 |
| Incorrect information on your report | 627 |
| Applying for a mortgage or refinancing an existing mortgage | 251 |
| Closing on a mortgage | 180 |
| Problem with a company's investigation into an existing problem | 133 |
| Problem with a credit reporting company's investigation into an existing problem | 127 |
| Other | 81 |
| Application, originator, mortgage broker | 76 |
| Improper use of your report | 69 |
| Settlement process and costs | 45 |
| Attempts to collect debt not owed | 44 |
| Took or threatened to take negative or legal action | 41 |
| Credit decision / Underwriting | 39 |
| Written notification about debt | 24 |
| Unable to get your credit report or credit score | 16 |
| False statements or representation | 16 |
| Communication tactics | 16 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 86 | 89.5% |
| 2013 | 152 | 99.3% |
| 2014 | 249 | 96.8% |
| 2015 | 493 | 99.4% |
| 2016 | 597 | 100% |
| 2017 | 638 | 99.7% |
| 2018 | 535 | 99.6% |
| 2019 | 439 | 99.5% |
| 2020 | 402 | 100% |
| 2021 | 425 | 99.8% |
| 2022 | 542 | 99.8% |
| 2023 | 658 | 99.8% |
| 2024 | 497 | 100% |
| 2025 | 700 | 99.7% |
| 2026 | 536 | 99.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Carrington Mortgage Services, LLC
Carrington Mortgage Services, LLC's 6,949 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. 45.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
Carrington Mortgage Services, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 97% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Carrington Mortgage Services, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Carrington Mortgage Services, LLC have?
6,949, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Carrington Mortgage Services, LLC respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Carrington Mortgage Services, LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.