CFPB · Single-product concentration
Carrington Mortgage Services, LLC
6.9K CFPB complaints · 87.1% in "Mortgage" · top issue Trouble during payment process.
Carrington Mortgage Services, LLC: 87.1% of 6.9K CFPB complaints sit in "Mortgage". Timely 99.5% · relief 0.8%. Allegations, not findings.
- Single-product concentration
- +523.3% filings 2012 to 2026
CFPB relief outcome brief
CCDB company carrington-mortgage-services-llc
0.8% relief · 99.5% timely · 6.9K filings · Mortgage
Same-product relief peers
Nearest relief peer: Data Mortgage Inc. (0.8% relief)
Carrington Mortgage Services, LLC closes 0.8% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Carrington Mortgage Services, LLC scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (4/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
4 / 100 percentile-benchmarked
0.8% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
94 / 100 percentile-benchmarked
97% of complaints closed with an explanation to the consumer
Most of Carrington Mortgage Services, LLC's 6.9K filings include narrative text
45.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Carrington Mortgage Services, LLC complaint mix by product
- Mortgage 6K 87.3% – 1% relief
- Credit reporting 366 5.3% – 0% relief
- Credit reporting, 326 4.7% – 0% relief
- Debt collection 174 2.5% – 0% relief
- Debt or 5 0.1% – 0% relief
- Money transfer, 5 0.1% – 0% relief
- Credit reporting 5 0.1% – 0% relief
Heavy-volume mix: how Carrington Mortgage Services, LLC's 6.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6.1K |
| Credit reporting or other personal consumer reports | 366 |
| Credit reporting, credit repair services, or other personal consumer reports | 326 |
| Debt collection | 174 |
| Debt or credit management | 5 |
| Money transfer, virtual currency, or money service | 5 |
| Credit reporting | 5 |
| Checking or savings account | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card | 2 |
| Bank account or service | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Nationwide filing states for Carrington Mortgage Services, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 9.9% of this company's filings
Carrington Mortgage Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 536
- +523.3% vs 2012
Volume vs. relief
Where Carrington Mortgage Services, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Carrington Mortgage Services, LLC files more complaint volume than 74% of them, and closes complaints with relief more often than 38% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 6,949 · Closed with relief: 0.8%
Top States
| State | Complaints |
|---|---|
| FL | 687 |
| TX | 684 |
| CA | 639 |
| GA | 469 |
| NY | 388 |
| NJ | 275 |
| NC | 262 |
| IL | 262 |
| MD | 249 |
| PA | 209 |
| VA | 183 |
| LA | 179 |
| OH | 168 |
| TN | 146 |
| MI | 145 |
| WA | 141 |
| AL | 135 |
| MA | 125 |
| AZ | 124 |
| SC | 112 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.9K |
| Struggling to pay mortgage | 1.6K |
| Loan modification,collection,foreclosure | 771 |
| Loan servicing, payments, escrow account | 734 |
| Incorrect information on your report | 627 |
| Applying for a mortgage or refinancing an existing mortgage | 251 |
| Closing on a mortgage | 180 |
| Problem with a company's investigation into an existing problem | 133 |
| Problem with a credit reporting company's investigation into an existing problem | 127 |
| Other | 81 |
| Application, originator, mortgage broker | 76 |
| Improper use of your report | 69 |
| Settlement process and costs | 45 |
| Attempts to collect debt not owed | 44 |
| Took or threatened to take negative or legal action | 41 |
| Credit decision / Underwriting | 39 |
| Written notification about debt | 24 |
| Unable to get your credit report or credit score | 16 |
| False statements or representation | 16 |
| Communication tactics | 16 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 86 | 89.5% |
| 2013 | 152 | 99.3% |
| 2014 | 249 | 96.8% |
| 2015 | 493 | 99.4% |
| 2016 | 597 | 100% |
| 2017 | 638 | 99.7% |
| 2018 | 535 | 99.6% |
| 2019 | 439 | 99.5% |
| 2020 | 402 | 100% |
| 2021 | 425 | 99.8% |
| 2022 | 542 | 99.8% |
| 2023 | 658 | 99.8% |
| 2024 | 497 | 100% |
| 2025 | 700 | 99.7% |
| 2026 | 536 | 99.8% |
Source: CFPB Consumer Complaint Database
Carrington Mortgage Services, LLC filings cluster in one product
Carrington Mortgage Services, LLC's 6,949 logged complaints reach a nationwide footprint - 56 states have at least one filing. 45.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26.
Carrington Mortgage Services, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 97% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Carrington Mortgage Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Carrington Mortgage Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Carrington Mortgage Services, LLC (#89 of 342; 99.5% timely; 0.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration