CFPB · Single-product concentration
Carrington Mortgage Services, LLC
6.9K CFPB complaints · 87.1% in "Mortgage" · top issue Trouble during payment process.
Carrington Mortgage Services, LLC: 87.1% of 6.9K CFPB complaints sit in "Mortgage". Timely 99.5% · relief 0.8%. Allegations, not findings.
- Volume rank #89 of 342
- Single-product concentration
- +523.3% filings 2012 to 2026
CFPB relief outcome brief
CCDB company carrington-mortgage-services-llc
0.8% relief · 99.5% timely · 6.9K filings · Mortgage
Same-product relief peers
Nearest relief peer: Data Mortgage Inc. (0.8% relief)
Carrington Mortgage Services, LLC closes 0.8% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Carrington Mortgage Services, LLC's 6.9K filings include narrative text
45.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Carrington Mortgage Services, LLC complaint mix by product
- Mortgage 6K 87.3% – 1% relief
- Credit reporting 366 5.3% – 0% relief
- Credit reporting, 326 4.7% – 0% relief
- Debt collection 174 2.5% – 0% relief
- Debt or 5 0.1% – 0% relief
- Money transfer, 5 0.1% – 0% relief
- Credit reporting 5 0.1% – 0% relief
Heavy-volume mix: how Carrington Mortgage Services, LLC's 6.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6.1K |
| Credit reporting or other personal consumer reports | 366 |
| Credit reporting, credit repair services, or other personal consumer reports | 326 |
| Debt collection | 174 |
| Debt or credit management | 5 |
| Money transfer, virtual currency, or money service | 5 |
| Credit reporting | 5 |
| Checking or savings account | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card | 2 |
| Bank account or service | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Nationwide filing states for Carrington Mortgage Services, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- FL
- 9.9% of this company's filings
Carrington Mortgage Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 536
- +523.3% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 687 |
| TX | 684 |
| CA | 639 |
| GA | 469 |
| NY | 388 |
| NJ | 275 |
| NC | 262 |
| IL | 262 |
| MD | 249 |
| PA | 209 |
| VA | 183 |
| LA | 179 |
| OH | 168 |
| TN | 146 |
| MI | 145 |
| WA | 141 |
| AL | 135 |
| MA | 125 |
| AZ | 124 |
| SC | 112 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.9K |
| Struggling to pay mortgage | 1.6K |
| Loan modification,collection,foreclosure | 771 |
| Loan servicing, payments, escrow account | 734 |
| Incorrect information on your report | 627 |
| Applying for a mortgage or refinancing an existing mortgage | 251 |
| Closing on a mortgage | 180 |
| Problem with a company's investigation into an existing problem | 133 |
| Problem with a credit reporting company's investigation into an existing problem | 127 |
| Other | 81 |
| Application, originator, mortgage broker | 76 |
| Improper use of your report | 69 |
| Settlement process and costs | 45 |
| Attempts to collect debt not owed | 44 |
| Took or threatened to take negative or legal action | 41 |
| Credit decision / Underwriting | 39 |
| Written notification about debt | 24 |
| Unable to get your credit report or credit score | 16 |
| False statements or representation | 16 |
| Communication tactics | 16 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 86 | 89.5% |
| 2013 | 152 | 99.3% |
| 2014 | 249 | 96.8% |
| 2015 | 493 | 99.4% |
| 2016 | 597 | 100% |
| 2017 | 638 | 99.7% |
| 2018 | 535 | 99.6% |
| 2019 | 439 | 99.5% |
| 2020 | 402 | 100% |
| 2021 | 425 | 99.8% |
| 2022 | 542 | 99.8% |
| 2023 | 658 | 99.8% |
| 2024 | 497 | 100% |
| 2025 | 700 | 99.7% |
| 2026 | 536 | 99.8% |
Source: CFPB Consumer Complaint Database
Carrington Mortgage Services, LLC filings cluster in one product
Carrington Mortgage Services, LLC's 6,949 logged complaints reach a nationwide footprint - 56 states have at least one filing. 45.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26.
Carrington Mortgage Services, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 97% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Carrington Mortgage Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Carrington Mortgage Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Carrington Mortgage Services, LLC (#89 of 342; 99.5% timely; 0.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration