CFPB · Lower closed-with-relief share
BSI Financial Holdings, Inc.
1.5K CFPB complaints · 0.1% relief (low band) · top issue Trouble during payment process.
BSI Financial Holdings, Inc. closes 0.1% with relief (lower third) on 1.5K filings. Timely 99.7% · top product Mortgage. Allegations, not findings.
- Lower closed-with-relief share
- +2766.7% filings 2019 to 2026
CFPB relief outcome brief
CCDB company bsi-financial-holdings-inc
0.1% relief · 99.7% timely · 1.5K filings · Mortgage
Same-product relief peers
Nearest relief peer: Freedom Mortgage Company (0.1% relief)
BSI Financial Holdings, Inc. closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
BSI Financial Holdings, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0.1% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
99.1% of complaints closed with an explanation to the consumer
Most of BSI Financial Holdings, Inc.'s 1.5K filings include narrative text
59.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
BSI Financial Holdings, Inc. complaint mix by product
- Mortgage 1K 85.0% – 0% relief
- Credit reporting, 81 5.3% – 0% relief
- Credit reporting 77 5.1% – 0% relief
- Debt collection 61 4.0% – 0% relief
- Payday loan, 6 0.4% – 0% relief
- Checking or 1 0.1% – 0% relief
- Debt or 1 0.1% – 0% relief
Lighter-volume mix: how BSI Financial Holdings, Inc.'s 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 81 |
| Credit reporting or other personal consumer reports | 77 |
| Debt collection | 61 |
| Payday loan, title loan, or personal loan | 6 |
| Checking or savings account | 1 |
| Debt or credit management | 1 |
| Credit card | 1 |
Nationwide filing states for BSI Financial Holdings, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 15.1% of this company's filings
BSI Financial Holdings, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 86
- +2766.7% vs 2019
Volume vs. relief
Where BSI Financial Holdings, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, BSI Financial Holdings, Inc. files more complaint volume than 22% of them, and closes complaints with relief more often than 16% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,519 · Closed with relief: 0.1%
Top States
| State | Complaints |
|---|---|
| CA | 230 |
| TX | 144 |
| GA | 103 |
| FL | 94 |
| CO | 69 |
| NJ | 66 |
| IL | 60 |
| NC | 55 |
| PA | 54 |
| MD | 49 |
| NY | 47 |
| AZ | 43 |
| VA | 40 |
| WA | 37 |
| OH | 35 |
| OR | 33 |
| SC | 31 |
| MI | 26 |
| IN | 25 |
| WI | 21 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 882 |
| Struggling to pay mortgage | 238 |
| Incorrect information on your report | 146 |
| Closing on a mortgage | 60 |
| Applying for a mortgage or refinancing an existing mortgage | 50 |
| Improper use of your report | 26 |
| Attempts to collect debt not owed | 26 |
| Problem with a company's investigation into an existing problem | 25 |
| Problem with a credit reporting company's investigation into an existing problem | 22 |
| False statements or representation | 15 |
| Written notification about debt | 10 |
| Took or threatened to take negative or legal action | 9 |
| Problem when making payments | 2 |
| Charged fees or interest you didn't expect | 2 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 |
| Charged upfront or unexpected fees | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Communication tactics | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 3 | 100% |
| 2020 | 188 | 99.5% |
| 2021 | 269 | 100% |
| 2022 | 352 | 100% |
| 2023 | 260 | 98.5% |
| 2024 | 173 | 100% |
| 2025 | 188 | 100% |
| 2026 | 86 | 100% |
Source: CFPB Consumer Complaint Database
BSI Financial Holdings, Inc. in the lower-relief third
BSI Financial Holdings, Inc.'s 1,519 logged complaints reach a nationwide footprint - 51 states have at least one filing. 59.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-24. Closed-with-relief 0.1% sits in the lower third of the corpus.
BSI Financial Holdings, Inc. closes 0.1% with monetary or non-monetary relief and answers 99.7% inside the CFPB window; 99.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about BSI Financial Holdings, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for BSI Financial Holdings, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for BSI Financial Holdings, Inc. (#266 of 342; 99.7% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share