2026 data Public-data reference Official source

21st Mortgage Corp.

1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.1K
Total Complaints
99.6%
Timely Response
0%
Disputed
1%
Relief Provided
50
States Active
2012
Since

Data updated June 2026

Timely response rate 99.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.0%
Industry median

Share closed with monetary or non-monetary relief.

21st Mortgage Corp. complaint mix by product

Total complaints: 1.1K

21st Mortgage Corp. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.1K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 894 complaints (84.3%), resolution 1.2% Mortgage 84.3% Credit reporting: 77 complaints (7.3%), resolution 0.0% Credit reporting 7.3% Debt collection: 50 complaints (4.7%), resolution 0.0% Credit reporting,: 34 complaints (3.2%), resolution 0.0% Debt or: 2 complaints (0.2%), resolution 0.0% Consumer Loan: 2 complaints (0.2%), resolution 0.0% Credit reporting: 2 complaints (0.2%), resolution 0.0%
  • Mortgage 894 84.3% – 1% relief
  • Credit reporting 77 7.3% – 0% relief
  • Debt collection 50 4.7% – 0% relief
  • Credit reporting, 34 3.2% – 0% relief
  • Debt or 2 0.2% – 0% relief
  • Consumer Loan 2 0.2% – 0% relief
  • Credit reporting 2 0.2% – 0% relief

How 21st Mortgage Corp.'s 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 894
Credit reporting or other personal consumer reports 77
Debt collection 50
Credit reporting, credit repair services, or other personal consumer reports 34
Debt or credit management 2
Consumer Loan 2
Credit reporting 2
Payday loan, title loan, or personal loan 1

Top States

State Complaints
TX 187
FL 105
CA 77
GA 58
LA 56
SC 44
MI 41
AL 41
NY 37
NC 36
MS 36
OK 27
TN 23
PA 21
OH 20
AZ 20
MN 18
IN 17
MD 16
AR 15

Top Issues

Issue Complaints
Struggling to pay mortgage 272
Trouble during payment process 199
Loan modification,collection,foreclosure 140
Loan servicing, payments, escrow account 116
Incorrect information on your report 64
Applying for a mortgage or refinancing an existing mortgage 61
Closing on a mortgage 49
Improper use of your report 28
Application, originator, mortgage broker 26
Problem with a company's investigation into an existing problem 19
Attempts to collect debt not owed 14
Communication tactics 13
Settlement process and costs 11
Problem with a credit reporting company's investigation into an existing problem 10
Took or threatened to take negative or legal action 9
Credit monitoring or identity theft protection services 4
Written notification about debt 3
Taking/threatening an illegal action 3
Other 3
Didn't provide services promised 2

Yearly Trend

Year Complaints Timely
2012 20 100%
2013 33 100%
2014 83 100%
2015 83 100%
2016 76 98.7%
2017 73 100%
2018 57 100%
2019 32 100%
2020 55 100%
2021 68 98.5%
2022 71 98.6%
2023 71 100%
2024 87 100%
2025 175 99.4%
2026 78 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About 21st Mortgage Corp.

21st Mortgage Corp.'s 1,062 logged complaints reach a nationwide footprint - 50 states have at least one filing on record. 42.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-23.

21st Mortgage Corp. answers 99.6% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about 21st Mortgage Corp..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does 21st Mortgage Corp. have?

1,062, per the CFPB's public complaint count for this company (see the full breakdown above).

Does 21st Mortgage Corp. respond to complaints on time?

99.6% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about 21st Mortgage Corp.?

"Struggling to pay mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.