CFPB · Lighter filing volume
21st Mortgage Corp.
1.1K CFPB complaints (light-volume third) · 50 states · top issue Struggling to pay mortgage.
21st Mortgage Corp. is in the light-volume third with 1.1K CFPB complaints (ranks #324 of 342). Timely 99.6% · relief 1% · top product Mortgage. Allegations, not findings.
- Volume rank #324 of 342
- Lighter filing volume
- +290% filings 2012 to 2026
CFPB relief outcome brief
CCDB company 21st-mortgage-corp
1% relief · 99.6% timely · 1.1K filings · Mortgage
Same-product relief peers
Nearest relief peer: Vanderbilt Mortgage & Finance, Inc (1% relief)
21st Mortgage Corp. closes 1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of 21st Mortgage Corp.'s 1.1K filings include narrative text
42.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
21st Mortgage Corp. complaint mix by product
- Mortgage 894 84.3% – 1% relief
- Credit reporting 77 7.3% – 0% relief
- Debt collection 50 4.7% – 0% relief
- Credit reporting, 34 3.2% – 0% relief
- Debt or 2 0.2% – 0% relief
- Consumer Loan 2 0.2% – 0% relief
- Credit reporting 2 0.2% – 0% relief
Lighter-volume mix: how 21st Mortgage Corp.'s 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 894 |
| Credit reporting or other personal consumer reports | 77 |
| Debt collection | 50 |
| Credit reporting, credit repair services, or other personal consumer reports | 34 |
| Debt or credit management | 2 |
| Consumer Loan | 2 |
| Credit reporting | 2 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for 21st Mortgage Corp.
Top states by attributed volume, lighter-filing company
- Leading state
- TX
- 17.6% of this company's filings
21st Mortgage Corp. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 78
- +290% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 187 |
| FL | 105 |
| CA | 77 |
| GA | 58 |
| LA | 56 |
| SC | 44 |
| MI | 41 |
| AL | 41 |
| NY | 37 |
| NC | 36 |
| MS | 36 |
| OK | 27 |
| TN | 23 |
| PA | 21 |
| OH | 20 |
| AZ | 20 |
| MN | 18 |
| IN | 17 |
| MD | 16 |
| AR | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 272 |
| Trouble during payment process | 199 |
| Loan modification,collection,foreclosure | 140 |
| Loan servicing, payments, escrow account | 116 |
| Incorrect information on your report | 64 |
| Applying for a mortgage or refinancing an existing mortgage | 61 |
| Closing on a mortgage | 49 |
| Improper use of your report | 28 |
| Application, originator, mortgage broker | 26 |
| Problem with a company's investigation into an existing problem | 19 |
| Attempts to collect debt not owed | 14 |
| Communication tactics | 13 |
| Settlement process and costs | 11 |
| Problem with a credit reporting company's investigation into an existing problem | 10 |
| Took or threatened to take negative or legal action | 9 |
| Credit monitoring or identity theft protection services | 4 |
| Written notification about debt | 3 |
| Taking/threatening an illegal action | 3 |
| Other | 3 |
| Didn't provide services promised | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 20 | 100% |
| 2013 | 33 | 100% |
| 2014 | 83 | 100% |
| 2015 | 83 | 100% |
| 2016 | 76 | 98.7% |
| 2017 | 73 | 100% |
| 2018 | 57 | 100% |
| 2019 | 32 | 100% |
| 2020 | 55 | 100% |
| 2021 | 68 | 98.5% |
| 2022 | 71 | 98.6% |
| 2023 | 71 | 100% |
| 2024 | 87 | 100% |
| 2025 | 175 | 99.4% |
| 2026 | 78 | 100% |
Source: CFPB Consumer Complaint Database
21st Mortgage Corp. in the light-volume third
21st Mortgage Corp.'s 1,062 logged complaints reach a nationwide footprint - 50 states have at least one filing. 42.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-23. Volume lands in the lightest third of the indexed company corpus (#325 of 342).
21st Mortgage Corp. answers 99.6% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about 21st Mortgage Corp..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for 21st Mortgage Corp.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for 21st Mortgage Corp. (#325 of 342; 99.6% timely; 1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume