2026 data Public-data reference. official source

21ST MORTGAGE CORP.

875 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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875 consumer complaints filed with the CFPB

This profile shows 21ST MORTGAGE CORP.'s complaint history from CFPB public records. 875 consumers have filed complaints since 2012. The company has a 99.8% timely response rate and has provided relief in 1.3% of cases.

875
Total Complaints
99.8%
Timely Response
8.8%
Disputed
1.3%
Relief Provided
50
States Active
2012
Since

Total complaints

875

Filed since 2012

Timely response

99.8%

CFPB-tracked response window

Relief rate

1.3%

Closed with monetary or non-monetary relief

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.3%
Industry median

Share closed with monetary or non-monetary relief.

21ST MORTGAGE CORP. complaint mix by product

Total complaints: 875

21ST MORTGAGE CORP. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 875 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 741 complaints (84.8%), resolution 1.5% Mortgage 84.8% Credit reporting: 56 complaints (6.4%), resolution 0.0% Credit reporting 6.4% Debt collection: 42 complaints (4.8%), resolution 0.0% Credit reporting,: 29 complaints (3.3%), resolution 0.0% Credit reporting: 2 complaints (0.2%), resolution 0.0% Consumer Loan: 2 complaints (0.2%), resolution 0.0% Debt or: 2 complaints (0.2%), resolution 0.0%
  • Mortgage 741 84.8% – 2% relief
  • Credit reporting 56 6.4% – 0% relief
  • Debt collection 42 4.8% – 0% relief
  • Credit reporting, 29 3.3% – 0% relief
  • Credit reporting 2 0.2% – 0% relief
  • Consumer Loan 2 0.2% – 0% relief
  • Debt or 2 0.2% – 0% relief

How 21ST MORTGAGE CORP.'s 875 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 741
Credit reporting or other personal consumer reports 56
Debt collection 42
Credit reporting, credit repair services, or other personal consumer reports 29
Credit reporting 2
Consumer Loan 2
Debt or credit management 2
Payday loan, title loan, or personal loan 1

Top States

State Complaints
TX 140
FL 89
CA 62
GA 54
LA 43
MI 37
AL 35
NC 33
SC 32
NY 31
MS 30
OK 22
TN 19
AZ 19
PA 19
OH 18
MD 14
MN 14
IN 13
NM 13

Top Issues

Issue Complaints
Struggling to pay mortgage 205
Trouble during payment process 152
Loan modification,collection,foreclosure 130
Loan servicing, payments, escrow account 116
Applying for a mortgage or refinancing an existing mortgage 49
Incorrect information on your report 48
Closing on a mortgage 36
Application, originator, mortgage broker 26
Improper use of your report 24
Problem with a company's investigation into an existing problem 12
Communication tactics 11
Attempts to collect debt not owed 10
Problem with a credit reporting company's investigation into an existing problem 9
Settlement process and costs 9
Took or threatened to take negative or legal action 7
Credit monitoring or identity theft protection services 4
Taking/threatening an illegal action 3
Other 3
Written notification about debt 3
Credit decision / Underwriting 2

Yearly Trend

Year Complaints Timely
2012 20 100%
2013 33 100%
2014 83 100%
2015 78 100%
2016 70 100%
2017 68 100%
2018 45 100%
2019 25 100%
2020 41 100%
2021 55 98.2%
2022 58 98.3%
2023 58 100%
2024 71 100%
2025 135 100%
2026 35 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About 21ST MORTGAGE CORP.

21ST MORTGAGE CORP. has accumulated 875 consumer complaints in the CFPB public database, with filings active across 50 U.S. states. Of those submissions, 296 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-03, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, 21ST MORTGAGE CORP. reports a 99.8% timely-response rate and has closed 98.6% of cases with a written explanation to the consumer. 1.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 8.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Struggling to pay mortgage".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating 21ST MORTGAGE CORP.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does 21ST MORTGAGE CORP. have?

21ST MORTGAGE CORP. has received 875 consumer complaints filed with the Consumer Financial Protection Bureau.

Does 21ST MORTGAGE CORP. respond to complaints on time?

21ST MORTGAGE CORP. has a 99.8% timely response rate to CFPB complaints.

What is the most common complaint about 21ST MORTGAGE CORP.?

The most common issue reported against 21ST MORTGAGE CORP. is "Struggling to pay mortgage" in the "Mortgage" product category.

Read our methodology — how this data is sourced, computed, and verified.

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