CFPB · Heavy filing volume
Ditech Financial LLC
14.9K CFPB complaints (heavy-volume third) · 59 states · top issue Loan servicing, payments, escrow account.
Ditech Financial LLC is in the heavy-volume third with 14.9K CFPB complaints (ranks #51 of 342). Timely 99.7% · relief 8.4% · top product Mortgage. Allegations, not findings.
- Heavy filing volume
- +24900% filings 2011 to 2020
CFPB relief outcome brief
CCDB company ditech-financial-llc
8.4% relief · 99.7% timely · 14.9K filings · Mortgage
Same-product relief peers
Nearest relief peer: Capital Markets Cooporative, LLC (8.3% relief)
Ditech Financial LLC closes 8.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Ditech Financial LLC scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (39/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
39 / 100 percentile-benchmarked
8.4% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
84 / 100 percentile-benchmarked
91.2% of complaints closed with an explanation to the consumer
How 14.9K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ditech Financial LLC complaint mix by product
- Mortgage 14K 91.3% – 9% relief
- Debt collection 909 6.1% – 7% relief
- Credit reporting, 213 1.4% – 6% relief
- Consumer Loan 98 0.7% – 12% relief
- Bank account 33 0.2% – 3% relief
- Credit reporting 28 0.2% – 4% relief
- Payday loan, 23 0.2% – 0% relief
Heavy-volume mix: how Ditech Financial LLC's 14.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13.6K |
| Debt collection | 909 |
| Credit reporting, credit repair services, or other personal consumer reports | 213 |
| Consumer Loan | 98 |
| Bank account or service | 33 |
| Credit reporting | 28 |
| Payday loan, title loan, or personal loan | 23 |
| Other financial service | 6 |
| Vehicle loan or lease | 5 |
| Checking or savings account | 4 |
| Money transfer, virtual currency, or money service | 3 |
| Payday loan | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for Ditech Financial LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 12% of this company's filings
Ditech Financial LLC rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 250
- +24900% vs 2011
Volume vs. relief
Where Ditech Financial LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Ditech Financial LLC files more complaint volume than 85% of them, and closes complaints with relief more often than 65% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 14,947 · Closed with relief: 8.4%
Top States
| State | Complaints |
|---|---|
| CA | 1.8K |
| FL | 1.5K |
| TX | 895 |
| GA | 859 |
| NY | 666 |
| NJ | 650 |
| NC | 547 |
| IL | 534 |
| PA | 525 |
| MI | 499 |
| MD | 484 |
| VA | 429 |
| AZ | 404 |
| OH | 361 |
| WA | 345 |
| MA | 326 |
| CO | 295 |
| AL | 294 |
| SC | 289 |
| TN | 208 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 5.9K |
| Loan modification,collection,foreclosure | 3.8K |
| Trouble during payment process | 1.8K |
| Struggling to pay mortgage | 836 |
| Application, originator, mortgage broker | 349 |
| Settlement process and costs | 286 |
| Cont'd attempts collect debt not owed | 230 |
| Incorrect information on your report | 222 |
| Communication tactics | 217 |
| Other | 155 |
| Applying for a mortgage or refinancing an existing mortgage | 149 |
| Credit decision / Underwriting | 146 |
| Closing on a mortgage | 133 |
| Attempts to collect debt not owed | 124 |
| Disclosure verification of debt | 101 |
| False statements or representation | 74 |
| Improper contact or sharing of info | 64 |
| Managing the loan or lease | 60 |
| Problem with a credit reporting company's investigation into an existing problem | 56 |
| Taking/threatening an illegal action | 43 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 823 | 99.1% |
| 2013 | 2.1K | 99.8% |
| 2014 | 2.4K | 99.9% |
| 2015 | 2.7K | 99.7% |
| 2016 | 2.8K | 99.9% |
| 2017 | 1.8K | 99.6% |
| 2018 | 1.1K | 99.5% |
| 2019 | 1.0K | 99.7% |
| 2020 | 250 | 99.2% |
Source: CFPB Consumer Complaint Database
Ditech Financial LLC in the heavy-volume third
Ditech Financial LLC's 14,947 logged complaints reach a nationwide footprint - 59 states have at least one filing. Only 26.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2020-09-24. Volume lands in the heaviest third of the indexed company corpus (#51 of 342).
Ditech Financial LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 91.2% with a written explanation. 8.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ditech Financial LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ditech Financial LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ditech Financial LLC (#51 of 342; 99.7% timely; 8.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume