CFPB · Heavy filing volume
Ditech Financial LLC
14.9K CFPB complaints (heavy-volume third) · 59 states · top issue Loan servicing, payments, escrow account.
Ditech Financial LLC is in the heavy-volume third with 14.9K CFPB complaints (ranks #51 of 342). Timely 99.7% · relief 8.4% · top product Mortgage. Allegations, not findings.
- Volume rank #51 of 342
- Heavy filing volume
- +24900% filings 2011 to 2020
CFPB relief outcome brief
CCDB company ditech-financial-llc
8.4% relief · 99.7% timely · 14.9K filings · Mortgage
Same-product relief peers
Nearest relief peer: Capital Markets Cooporative, LLC (8.3% relief)
Ditech Financial LLC closes 8.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 14.9K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ditech Financial LLC complaint mix by product
- Mortgage 14K 91.3% – 9% relief
- Debt collection 909 6.1% – 7% relief
- Credit reporting, 213 1.4% – 6% relief
- Consumer Loan 98 0.7% – 12% relief
- Bank account 33 0.2% – 3% relief
- Credit reporting 28 0.2% – 4% relief
- Payday loan, 23 0.2% – 0% relief
Heavy-volume mix: how Ditech Financial LLC's 14.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13.6K |
| Debt collection | 909 |
| Credit reporting, credit repair services, or other personal consumer reports | 213 |
| Consumer Loan | 98 |
| Bank account or service | 33 |
| Credit reporting | 28 |
| Payday loan, title loan, or personal loan | 23 |
| Other financial service | 6 |
| Vehicle loan or lease | 5 |
| Checking or savings account | 4 |
| Money transfer, virtual currency, or money service | 3 |
| Payday loan | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for Ditech Financial LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 12% of this company's filings
Ditech Financial LLC rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 250
- +24900% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 1.8K |
| FL | 1.5K |
| TX | 895 |
| GA | 859 |
| NY | 666 |
| NJ | 650 |
| NC | 547 |
| IL | 534 |
| PA | 525 |
| MI | 499 |
| MD | 484 |
| VA | 429 |
| AZ | 404 |
| OH | 361 |
| WA | 345 |
| MA | 326 |
| CO | 295 |
| AL | 294 |
| SC | 289 |
| TN | 208 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 5.9K |
| Loan modification,collection,foreclosure | 3.8K |
| Trouble during payment process | 1.8K |
| Struggling to pay mortgage | 836 |
| Application, originator, mortgage broker | 349 |
| Settlement process and costs | 286 |
| Cont'd attempts collect debt not owed | 230 |
| Incorrect information on your report | 222 |
| Communication tactics | 217 |
| Other | 155 |
| Applying for a mortgage or refinancing an existing mortgage | 149 |
| Credit decision / Underwriting | 146 |
| Closing on a mortgage | 133 |
| Attempts to collect debt not owed | 124 |
| Disclosure verification of debt | 101 |
| False statements or representation | 74 |
| Improper contact or sharing of info | 64 |
| Managing the loan or lease | 60 |
| Problem with a credit reporting company's investigation into an existing problem | 56 |
| Taking/threatening an illegal action | 43 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 823 | 99.1% |
| 2013 | 2.1K | 99.8% |
| 2014 | 2.4K | 99.9% |
| 2015 | 2.7K | 99.7% |
| 2016 | 2.8K | 99.9% |
| 2017 | 1.8K | 99.6% |
| 2018 | 1.1K | 99.5% |
| 2019 | 1.0K | 99.7% |
| 2020 | 250 | 99.2% |
Source: CFPB Consumer Complaint Database
Ditech Financial LLC in the heavy-volume third
Ditech Financial LLC's 14,947 logged complaints reach a nationwide footprint - 59 states have at least one filing. Only 26.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2020-09-24. Volume lands in the heaviest third of the indexed company corpus (#51 of 342).
Ditech Financial LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 91.2% with a written explanation. 8.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ditech Financial LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ditech Financial LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ditech Financial LLC (#51 of 342; 99.7% timely; 8.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume