Ditech Financial LLC
14.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ditech Financial LLC complaint mix by product
- Mortgage 14K 91.3% – 9% relief
- Debt collection 909 6.1% – 7% relief
- Credit reporting, 213 1.4% – 6% relief
- Consumer Loan 98 0.7% – 12% relief
- Bank account 33 0.2% – 3% relief
- Credit reporting 28 0.2% – 4% relief
- Payday loan, 23 0.2% – 0% relief
How Ditech Financial LLC's 14.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13.6K |
| Debt collection | 909 |
| Credit reporting, credit repair services, or other personal consumer reports | 213 |
| Consumer Loan | 98 |
| Bank account or service | 33 |
| Credit reporting | 28 |
| Payday loan, title loan, or personal loan | 23 |
| Other financial service | 6 |
| Vehicle loan or lease | 5 |
| Checking or savings account | 4 |
| Money transfer, virtual currency, or money service | 3 |
| Payday loan | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 1.8K |
| FL | 1.5K |
| TX | 895 |
| GA | 859 |
| NY | 666 |
| NJ | 650 |
| NC | 547 |
| IL | 534 |
| PA | 525 |
| MI | 499 |
| MD | 484 |
| VA | 429 |
| AZ | 404 |
| OH | 361 |
| WA | 345 |
| MA | 326 |
| CO | 295 |
| AL | 294 |
| SC | 289 |
| TN | 208 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 5.9K |
| Loan modification,collection,foreclosure | 3.8K |
| Trouble during payment process | 1.8K |
| Struggling to pay mortgage | 836 |
| Application, originator, mortgage broker | 349 |
| Settlement process and costs | 286 |
| Cont'd attempts collect debt not owed | 230 |
| Incorrect information on your report | 222 |
| Communication tactics | 217 |
| Other | 155 |
| Applying for a mortgage or refinancing an existing mortgage | 149 |
| Credit decision / Underwriting | 146 |
| Closing on a mortgage | 133 |
| Attempts to collect debt not owed | 124 |
| Disclosure verification of debt | 101 |
| False statements or representation | 74 |
| Improper contact or sharing of info | 64 |
| Managing the loan or lease | 60 |
| Problem with a credit reporting company's investigation into an existing problem | 56 |
| Taking/threatening an illegal action | 43 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 823 | 99.1% |
| 2013 | 2.1K | 99.8% |
| 2014 | 2.4K | 99.9% |
| 2015 | 2.7K | 99.7% |
| 2016 | 2.8K | 99.9% |
| 2017 | 1.8K | 99.6% |
| 2018 | 1.1K | 99.5% |
| 2019 | 1.0K | 99.7% |
| 2020 | 250 | 99.2% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Ditech Financial LLC
Ditech Financial LLC's 14,947 logged complaints reach a nationwide footprint - 59 states have at least one filing on record. Only 26.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2020-09-24.
Ditech Financial LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 91.2% with a written explanation. 8.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ditech Financial LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Ditech Financial LLC have?
14,947, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Ditech Financial LLC respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Ditech Financial LLC?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.