CFPB · Heavy filing volume
Shellpoint Partners, LLC
18.6K CFPB complaints (heavy-volume third) · 57 states · top issue Trouble during payment process.
Shellpoint Partners, LLC is in the heavy-volume third with 18.6K CFPB complaints (ranks #43 of 342). Timely 99.2% · relief 2% · top product Mortgage. Allegations, not findings.
- Volume rank #43 of 342
- Heavy filing volume
- +194800% filings 2011 to 2026
CFPB relief outcome brief
CCDB company shellpoint-partners-llc
2% relief · 99.2% timely · 18.6K filings · Mortgage
Same-product relief peers
Nearest relief peer: Southwest Business Corporation (2% relief)
Shellpoint Partners, LLC closes 2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Shellpoint Partners, LLC's 18.6K filings include narrative text
51.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Shellpoint Partners, LLC complaint mix by product
- Mortgage 16K 86.3% – 2% relief
- Credit reporting 990 5.3% – 1% relief
- Credit reporting, 805 4.3% – 5% relief
- Debt collection 670 3.6% – 1% relief
- Debt or 53 0.3% – 0% relief
- Money transfer, 14 0.1% – 0% relief
- Payday loan, 12 0.1% – 0% relief
Heavy-volume mix: how Shellpoint Partners, LLC's 18.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16.1K |
| Credit reporting or other personal consumer reports | 990 |
| Credit reporting, credit repair services, or other personal consumer reports | 805 |
| Debt collection | 670 |
| Debt or credit management | 53 |
| Money transfer, virtual currency, or money service | 14 |
| Payday loan, title loan, personal loan, or advance loan | 12 |
| Checking or savings account | 10 |
| Payday loan, title loan, or personal loan | 8 |
| Credit card | 8 |
| Bank account or service | 2 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Shellpoint Partners, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 16% of this company's filings
Shellpoint Partners, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.9K
- +194800% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 3.0K |
| FL | 2.1K |
| TX | 1.3K |
| NY | 1.1K |
| GA | 931 |
| IL | 805 |
| NJ | 776 |
| MD | 680 |
| PA | 650 |
| VA | 552 |
| NC | 525 |
| WA | 420 |
| MI | 418 |
| AZ | 394 |
| OH | 391 |
| MA | 372 |
| CO | 315 |
| TN | 295 |
| CT | 267 |
| SC | 266 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 9.2K |
| Struggling to pay mortgage | 3.5K |
| Incorrect information on your report | 1.6K |
| Applying for a mortgage or refinancing an existing mortgage | 837 |
| Closing on a mortgage | 601 |
| Loan modification,collection,foreclosure | 584 |
| Loan servicing, payments, escrow account | 479 |
| Problem with a company's investigation into an existing problem | 365 |
| Problem with a credit reporting company's investigation into an existing problem | 288 |
| Attempts to collect debt not owed | 233 |
| Improper use of your report | 217 |
| Took or threatened to take negative or legal action | 154 |
| False statements or representation | 103 |
| Written notification about debt | 93 |
| Application, originator, mortgage broker | 49 |
| Communication tactics | 38 |
| Other | 33 |
| Settlement process and costs | 29 |
| Unable to get your credit report or credit score | 24 |
| Disclosure verification of debt | 23 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 4 | 50% |
| 2013 | 7 | 100% |
| 2014 | 221 | 100% |
| 2015 | 335 | 99.7% |
| 2016 | 468 | 98.7% |
| 2017 | 601 | 99.8% |
| 2018 | 522 | 98.9% |
| 2019 | 908 | 98.9% |
| 2020 | 2.0K | 98.2% |
| 2021 | 1.8K | 99.7% |
| 2022 | 1.4K | 99.7% |
| 2023 | 1.5K | 99.6% |
| 2024 | 3.1K | 98.9% |
| 2025 | 3.9K | 99.7% |
| 2026 | 1.9K | 98.8% |
Source: CFPB Consumer Complaint Database
Shellpoint Partners, LLC in the heavy-volume third
Shellpoint Partners, LLC's 18,646 logged complaints reach a nationwide footprint - 57 states have at least one filing. 51.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#43 of 342).
Shellpoint Partners, LLC answers 99.2% of complaints inside the CFPB's tracked window and closes 95.9% with a written explanation. 2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Shellpoint Partners, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Shellpoint Partners, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 18.6K.
- Fidelity National Information Services, Inc. (FNIS) Δ 111 complaints · 0% relief 18.8Kcomplaints
- United Services Automobile Association Δ 359 complaints · 16.4% relief 19.0Kcomplaints
- Nationstar Mortgage LLC Δ 650 complaints · 1.7% relief 19.3Kcomplaints
- Citizens Financial Group, Inc. Δ 942 complaints · 19.6% relief 17.7Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Shellpoint Partners, LLC (#43 of 342; 99.2% timely; 2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume