CFPB · Heavy filing volume
Shellpoint Partners, LLC
18.6K CFPB complaints (heavy-volume third) · 57 states · top issue Trouble during payment process.
Shellpoint Partners, LLC is in the heavy-volume third with 18.6K CFPB complaints (ranks #43 of 342). Timely 99.2% · relief 2% · top product Mortgage. Allegations, not findings.
- Heavy filing volume
- +194800% filings 2011 to 2026
CFPB relief outcome brief
CCDB company shellpoint-partners-llc
2% relief · 99.2% timely · 18.6K filings · Mortgage
Same-product relief peers
Nearest relief peer: Southwest Business Corporation (2% relief)
Shellpoint Partners, LLC closes 2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Shellpoint Partners, LLC scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (9/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
9 / 100 percentile-benchmarked
2% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
92 / 100 percentile-benchmarked
95.9% of complaints closed with an explanation to the consumer
Most of Shellpoint Partners, LLC's 18.6K filings include narrative text
51.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Shellpoint Partners, LLC complaint mix by product
- Mortgage 16K 86.3% – 2% relief
- Credit reporting 990 5.3% – 1% relief
- Credit reporting, 805 4.3% – 5% relief
- Debt collection 670 3.6% – 1% relief
- Debt or 53 0.3% – 0% relief
- Money transfer, 14 0.1% – 0% relief
- Payday loan, 12 0.1% – 0% relief
Heavy-volume mix: how Shellpoint Partners, LLC's 18.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16.1K |
| Credit reporting or other personal consumer reports | 990 |
| Credit reporting, credit repair services, or other personal consumer reports | 805 |
| Debt collection | 670 |
| Debt or credit management | 53 |
| Money transfer, virtual currency, or money service | 14 |
| Payday loan, title loan, personal loan, or advance loan | 12 |
| Checking or savings account | 10 |
| Payday loan, title loan, or personal loan | 8 |
| Credit card | 8 |
| Bank account or service | 2 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Shellpoint Partners, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 16% of this company's filings
Shellpoint Partners, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.9K
- +194800% vs 2011
Volume vs. relief
Where Shellpoint Partners, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Shellpoint Partners, LLC files more complaint volume than 88% of them, and closes complaints with relief more often than 46% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 18,646 · Closed with relief: 2.0%
Top States
| State | Complaints |
|---|---|
| CA | 3.0K |
| FL | 2.1K |
| TX | 1.3K |
| NY | 1.1K |
| GA | 931 |
| IL | 805 |
| NJ | 776 |
| MD | 680 |
| PA | 650 |
| VA | 552 |
| NC | 525 |
| WA | 420 |
| MI | 418 |
| AZ | 394 |
| OH | 391 |
| MA | 372 |
| CO | 315 |
| TN | 295 |
| CT | 267 |
| SC | 266 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 9.2K |
| Struggling to pay mortgage | 3.5K |
| Incorrect information on your report | 1.6K |
| Applying for a mortgage or refinancing an existing mortgage | 837 |
| Closing on a mortgage | 601 |
| Loan modification,collection,foreclosure | 584 |
| Loan servicing, payments, escrow account | 479 |
| Problem with a company's investigation into an existing problem | 365 |
| Problem with a credit reporting company's investigation into an existing problem | 288 |
| Attempts to collect debt not owed | 233 |
| Improper use of your report | 217 |
| Took or threatened to take negative or legal action | 154 |
| False statements or representation | 103 |
| Written notification about debt | 93 |
| Application, originator, mortgage broker | 49 |
| Communication tactics | 38 |
| Other | 33 |
| Settlement process and costs | 29 |
| Unable to get your credit report or credit score | 24 |
| Disclosure verification of debt | 23 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 4 | 50% |
| 2013 | 7 | 100% |
| 2014 | 221 | 100% |
| 2015 | 335 | 99.7% |
| 2016 | 468 | 98.7% |
| 2017 | 601 | 99.8% |
| 2018 | 522 | 98.9% |
| 2019 | 908 | 98.9% |
| 2020 | 2.0K | 98.2% |
| 2021 | 1.8K | 99.7% |
| 2022 | 1.4K | 99.7% |
| 2023 | 1.5K | 99.6% |
| 2024 | 3.1K | 98.9% |
| 2025 | 3.9K | 99.7% |
| 2026 | 1.9K | 98.8% |
Source: CFPB Consumer Complaint Database
Shellpoint Partners, LLC in the heavy-volume third
Shellpoint Partners, LLC's 18,646 logged complaints reach a nationwide footprint - 57 states have at least one filing. 51.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#43 of 342).
Shellpoint Partners, LLC answers 99.2% of complaints inside the CFPB's tracked window and closes 95.9% with a written explanation. 2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Shellpoint Partners, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Shellpoint Partners, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 18.6K.
- Fidelity National Information Services, Inc. (FNIS) Δ 111 complaints · 0% relief 18.8Kcomplaints
- United Services Automobile Association Δ 359 complaints · 16.4% relief 19.0Kcomplaints
- Nationstar Mortgage LLC Δ 650 complaints · 1.7% relief 19.3Kcomplaints
- Citizens Financial Group, Inc. Δ 942 complaints · 19.6% relief 17.7Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Shellpoint Partners, LLC (#43 of 342; 99.2% timely; 2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume