Shellpoint Partners, LLC
18.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Shellpoint Partners, LLC complaint mix by product
- Mortgage 16K 86.3% – 2% relief
- Credit reporting 990 5.3% – 1% relief
- Credit reporting, 805 4.3% – 5% relief
- Debt collection 670 3.6% – 1% relief
- Debt or 53 0.3% – 0% relief
- Money transfer, 14 0.1% – 0% relief
- Payday loan, 12 0.1% – 0% relief
How Shellpoint Partners, LLC's 18.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 16.1K |
| Credit reporting or other personal consumer reports | 990 |
| Credit reporting, credit repair services, or other personal consumer reports | 805 |
| Debt collection | 670 |
| Debt or credit management | 53 |
| Money transfer, virtual currency, or money service | 14 |
| Payday loan, title loan, personal loan, or advance loan | 12 |
| Checking or savings account | 10 |
| Payday loan, title loan, or personal loan | 8 |
| Credit card | 8 |
| Bank account or service | 2 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 3.0K |
| FL | 2.1K |
| TX | 1.3K |
| NY | 1.1K |
| GA | 931 |
| IL | 805 |
| NJ | 776 |
| MD | 680 |
| PA | 650 |
| VA | 552 |
| NC | 525 |
| WA | 420 |
| MI | 418 |
| AZ | 394 |
| OH | 391 |
| MA | 372 |
| CO | 315 |
| TN | 295 |
| CT | 267 |
| SC | 266 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 9.2K |
| Struggling to pay mortgage | 3.5K |
| Incorrect information on your report | 1.6K |
| Applying for a mortgage or refinancing an existing mortgage | 837 |
| Closing on a mortgage | 601 |
| Loan modification,collection,foreclosure | 584 |
| Loan servicing, payments, escrow account | 479 |
| Problem with a company's investigation into an existing problem | 365 |
| Problem with a credit reporting company's investigation into an existing problem | 288 |
| Attempts to collect debt not owed | 233 |
| Improper use of your report | 217 |
| Took or threatened to take negative or legal action | 154 |
| False statements or representation | 103 |
| Written notification about debt | 93 |
| Application, originator, mortgage broker | 49 |
| Communication tactics | 38 |
| Other | 33 |
| Settlement process and costs | 29 |
| Unable to get your credit report or credit score | 24 |
| Disclosure verification of debt | 23 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 4 | 50% |
| 2013 | 7 | 100% |
| 2014 | 221 | 100% |
| 2015 | 335 | 99.7% |
| 2016 | 468 | 98.7% |
| 2017 | 601 | 99.8% |
| 2018 | 522 | 98.9% |
| 2019 | 908 | 98.9% |
| 2020 | 2.0K | 98.2% |
| 2021 | 1.8K | 99.7% |
| 2022 | 1.4K | 99.7% |
| 2023 | 1.5K | 99.6% |
| 2024 | 3.1K | 98.9% |
| 2025 | 3.9K | 99.7% |
| 2026 | 1.9K | 98.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Shellpoint Partners, LLC
Shellpoint Partners, LLC's 18,646 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. 51.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2011 through 2026-06-26.
Shellpoint Partners, LLC answers 99.2% of complaints inside the CFPB's tracked window and closes 95.9% with a written explanation. 2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Shellpoint Partners, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Shellpoint Partners, LLC have?
18,646, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Shellpoint Partners, LLC respond to complaints on time?
99.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Shellpoint Partners, LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.