Fay Servicing, LLC
3.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fay Servicing, LLC complaint mix by product
- Mortgage 4K 91.6% – 0% relief
- Debt collection 167 4.3% – 0% relief
- Credit reporting 79 2.0% – 0% relief
- Credit reporting, 68 1.7% – 2% relief
- Debt or 8 0.2% – 0% relief
- Checking or 4 0.1% – 0% relief
- Money transfer, 4 0.1% – 0% relief
How Fay Servicing, LLC's 3.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.6K |
| Debt collection | 167 |
| Credit reporting or other personal consumer reports | 79 |
| Credit reporting, credit repair services, or other personal consumer reports | 68 |
| Debt or credit management | 8 |
| Checking or savings account | 4 |
| Money transfer, virtual currency, or money service | 4 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Vehicle loan or lease | 1 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 584 |
| FL | 443 |
| NY | 318 |
| NJ | 230 |
| TX | 203 |
| GA | 195 |
| MD | 184 |
| IL | 183 |
| PA | 174 |
| VA | 116 |
| MA | 98 |
| NC | 97 |
| OH | 78 |
| MI | 72 |
| TN | 68 |
| LA | 61 |
| SC | 56 |
| WA | 55 |
| AZ | 54 |
| AL | 45 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.4K |
| Struggling to pay mortgage | 1.4K |
| Loan modification,collection,foreclosure | 303 |
| Loan servicing, payments, escrow account | 198 |
| Incorrect information on your report | 142 |
| Closing on a mortgage | 96 |
| Applying for a mortgage or refinancing an existing mortgage | 92 |
| Attempts to collect debt not owed | 41 |
| False statements or representation | 34 |
| Written notification about debt | 34 |
| Problem with a company's investigation into an existing problem | 32 |
| Took or threatened to take negative or legal action | 29 |
| Other | 25 |
| Problem with a credit reporting company's investigation into an existing problem | 18 |
| Settlement process and costs | 13 |
| Improper use of your report | 10 |
| Disclosure verification of debt | 10 |
| Application, originator, mortgage broker | 10 |
| Communication tactics | 9 |
| Credit decision / Underwriting | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 66.7% |
| 2013 | 30 | 96.7% |
| 2014 | 96 | 99% |
| 2015 | 168 | 97% |
| 2016 | 209 | 100% |
| 2017 | 320 | 98.1% |
| 2018 | 292 | 82.5% |
| 2019 | 258 | 98.1% |
| 2020 | 321 | 96.3% |
| 2021 | 355 | 97.5% |
| 2022 | 395 | 96.2% |
| 2023 | 353 | 100% |
| 2024 | 446 | 100% |
| 2025 | 506 | 100% |
| 2026 | 173 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Fay Servicing, LLC
Fay Servicing, LLC's 3,925 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. 48.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.
Fay Servicing, LLC answers 97.3% of complaints inside the CFPB's tracked window and closes 99.6% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fay Servicing, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Fay Servicing, LLC have?
3,925, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Fay Servicing, LLC respond to complaints on time?
97.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Fay Servicing, LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.