CFPB · Lower closed-with-relief share

Fay Servicing, LLC

3.9K CFPB complaints · 0.1% relief (low band) · top issue Trouble during payment process.

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3.9K CFPB complaints

Fay Servicing, LLC closes 0.1% with relief (lower third) on 3.9K filings. Timely 97.3% · top product Mortgage. Allegations, not findings.

  • Volume rank #135 of 342
  • Lower closed-with-relief share
  • +5666.7% filings 2012 to 2026

CFPB relief outcome brief

CCDB company fay-servicing-llc

0.1% relief · 97.3% timely · 3.9K filings · Mortgage

Same-product relief peers

Nearest relief peer: Freedom Mortgage Company (0.1% relief)

Fay Servicing, LLC (this)0.1%NRA Group, LLC8.1%Source Receivables Managemen…2%Community Loan Servicing, LL…0.3%Rushmore Loan Management Ser…0%
Closed-with-relief % among Fay Servicing, LLC and nearest filing-volume peers

Fay Servicing, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Fay Servicing, LLC's 3.9K filings include narrative text

48.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

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Timely response rate 97.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.1%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Fay Servicing, LLC complaint mix by product

Total complaints: 3.9K

Fay Servicing, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 3.9K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 3,589 complaints (91.6%), resolution 0.1% Mortgage 91.6% Debt collection: 167 complaints (4.3%), resolution 0.0% Credit reporting: 79 complaints (2.0%), resolution 0.0% Credit reporting,: 68 complaints (1.7%), resolution 1.5% Debt or: 8 complaints (0.2%), resolution 0.0% Checking or: 4 complaints (0.1%), resolution 0.0% Money transfer,: 4 complaints (0.1%), resolution 0.0%
  • Mortgage 4K 91.6% – 0% relief
  • Debt collection 167 4.3% – 0% relief
  • Credit reporting 79 2.0% – 0% relief
  • Credit reporting, 68 1.7% – 2% relief
  • Debt or 8 0.2% – 0% relief
  • Checking or 4 0.1% – 0% relief
  • Money transfer, 4 0.1% – 0% relief

How Fay Servicing, LLC's 3.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 3.6K
Debt collection 167
Credit reporting or other personal consumer reports 79
Credit reporting, credit repair services, or other personal consumer reports 68
Debt or credit management 8
Checking or savings account 4
Money transfer, virtual currency, or money service 4
Payday loan, title loan, personal loan, or advance loan 2
Payday loan, title loan, or personal loan 2
Vehicle loan or lease 1
Bank account or service 1

Nationwide filing states for Fay Servicing, LLC

Top states by attributed CFPB complaint volume for this company

Nationwide footprint
Leading state
CA
14.9% of this company's filings
CA584FL443NY318NJ230TX203GA195MD184IL183

Fay Servicing, LLC rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
173
+5666.7% vs 2012
0200400600 20122014201620182020202220242026 173

Top States

State Complaints
CA 584
FL 443
NY 318
NJ 230
TX 203
GA 195
MD 184
IL 183
PA 174
VA 116
MA 98
NC 97
OH 78
MI 72
TN 68
LA 61
SC 56
WA 55
AZ 54
AL 45

Top Issues

Issue Complaints
Trouble during payment process 1.4K
Struggling to pay mortgage 1.4K
Loan modification,collection,foreclosure 303
Loan servicing, payments, escrow account 198
Incorrect information on your report 142
Closing on a mortgage 96
Applying for a mortgage or refinancing an existing mortgage 92
Attempts to collect debt not owed 41
False statements or representation 34
Written notification about debt 34
Problem with a company's investigation into an existing problem 32
Took or threatened to take negative or legal action 29
Other 25
Problem with a credit reporting company's investigation into an existing problem 18
Settlement process and costs 13
Improper use of your report 10
Disclosure verification of debt 10
Application, originator, mortgage broker 10
Communication tactics 9
Credit decision / Underwriting 7

Yearly Trend

Year Complaints Timely
2012 3 66.7%
2013 30 96.7%
2014 96 99%
2015 168 97%
2016 209 100%
2017 320 98.1%
2018 292 82.5%
2019 258 98.1%
2020 321 96.3%
2021 355 97.5%
2022 395 96.2%
2023 353 100%
2024 446 100%
2025 506 100%
2026 173 100%

Source: CFPB Consumer Complaint Database

Fay Servicing, LLC in the lower-relief third

Fay Servicing, LLC's 3,925 logged complaints reach a nationwide footprint - 53 states have at least one filing. 48.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25. Closed-with-relief 0.1% sits in the lower third of the corpus.

Fay Servicing, LLC closes 0.1% with monetary or non-monetary relief and answers 97.3% inside the CFPB window; 99.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fay Servicing, LLC.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Fay Servicing, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 3.9K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 97.3%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Fay Servicing, LLC (#135 of 342; 97.3% timely; 0.1% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share