CFPB · Lower closed-with-relief share
Fay Servicing, LLC
3.9K CFPB complaints · 0.1% relief (low band) · top issue Trouble during payment process.
Fay Servicing, LLC closes 0.1% with relief (lower third) on 3.9K filings. Timely 97.3% · top product Mortgage. Allegations, not findings.
- Lower closed-with-relief share
- +5666.7% filings 2012 to 2026
CFPB relief outcome brief
CCDB company fay-servicing-llc
0.1% relief · 97.3% timely · 3.9K filings · Mortgage
Same-product relief peers
Nearest relief peer: Freedom Mortgage Company (0.1% relief)
Fay Servicing, LLC closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Fay Servicing, LLC scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0.1% of complaints closed with relief to the consumer
Timely response
95 / 100 percentile-benchmarked
97.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.6% of complaints closed with an explanation to the consumer
Most of Fay Servicing, LLC's 3.9K filings include narrative text
48.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fay Servicing, LLC complaint mix by product
- Mortgage 4K 91.6% – 0% relief
- Debt collection 167 4.3% – 0% relief
- Credit reporting 79 2.0% – 0% relief
- Credit reporting, 68 1.7% – 2% relief
- Debt or 8 0.2% – 0% relief
- Checking or 4 0.1% – 0% relief
- Money transfer, 4 0.1% – 0% relief
How Fay Servicing, LLC's 3.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.6K |
| Debt collection | 167 |
| Credit reporting or other personal consumer reports | 79 |
| Credit reporting, credit repair services, or other personal consumer reports | 68 |
| Debt or credit management | 8 |
| Checking or savings account | 4 |
| Money transfer, virtual currency, or money service | 4 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Vehicle loan or lease | 1 |
| Bank account or service | 1 |
Nationwide filing states for Fay Servicing, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.9% of this company's filings
Fay Servicing, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 173
- +5666.7% vs 2012
Volume vs. relief
Where Fay Servicing, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Fay Servicing, LLC files more complaint volume than 61% of them, and closes complaints with relief more often than 16% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,925 · Closed with relief: 0.1%
Top States
| State | Complaints |
|---|---|
| CA | 584 |
| FL | 443 |
| NY | 318 |
| NJ | 230 |
| TX | 203 |
| GA | 195 |
| MD | 184 |
| IL | 183 |
| PA | 174 |
| VA | 116 |
| MA | 98 |
| NC | 97 |
| OH | 78 |
| MI | 72 |
| TN | 68 |
| LA | 61 |
| SC | 56 |
| WA | 55 |
| AZ | 54 |
| AL | 45 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.4K |
| Struggling to pay mortgage | 1.4K |
| Loan modification,collection,foreclosure | 303 |
| Loan servicing, payments, escrow account | 198 |
| Incorrect information on your report | 142 |
| Closing on a mortgage | 96 |
| Applying for a mortgage or refinancing an existing mortgage | 92 |
| Attempts to collect debt not owed | 41 |
| False statements or representation | 34 |
| Written notification about debt | 34 |
| Problem with a company's investigation into an existing problem | 32 |
| Took or threatened to take negative or legal action | 29 |
| Other | 25 |
| Problem with a credit reporting company's investigation into an existing problem | 18 |
| Settlement process and costs | 13 |
| Improper use of your report | 10 |
| Disclosure verification of debt | 10 |
| Application, originator, mortgage broker | 10 |
| Communication tactics | 9 |
| Credit decision / Underwriting | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 66.7% |
| 2013 | 30 | 96.7% |
| 2014 | 96 | 99% |
| 2015 | 168 | 97% |
| 2016 | 209 | 100% |
| 2017 | 320 | 98.1% |
| 2018 | 292 | 82.5% |
| 2019 | 258 | 98.1% |
| 2020 | 321 | 96.3% |
| 2021 | 355 | 97.5% |
| 2022 | 395 | 96.2% |
| 2023 | 353 | 100% |
| 2024 | 446 | 100% |
| 2025 | 506 | 100% |
| 2026 | 173 | 100% |
Source: CFPB Consumer Complaint Database
Fay Servicing, LLC in the lower-relief third
Fay Servicing, LLC's 3,925 logged complaints reach a nationwide footprint - 53 states have at least one filing. 48.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25. Closed-with-relief 0.1% sits in the lower third of the corpus.
Fay Servicing, LLC closes 0.1% with monetary or non-monetary relief and answers 97.3% inside the CFPB window; 99.6% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fay Servicing, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fay Servicing, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.9K.
- NRA Group, LLC Δ 17 complaints · 8.1% relief 3.9Kcomplaints
- Source Receivables Management LLC Δ 21 complaints · 2% relief 3.9Kcomplaints
- Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Δ 103 complaints · 0.3% relief 4.0Kcomplaints
- Rushmore Loan Management Services LLC Δ 123 complaints · 0% relief 3.8Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fay Servicing, LLC (#135 of 342; 97.3% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share