Caliber Home Loans, Inc.
4.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Caliber Home Loans, Inc. complaint mix by product
- Mortgage 4K 91.2% – 6% relief
- Credit reporting, 217 4.6% – 9% relief
- Debt collection 152 3.2% – 2% relief
- Credit reporting 31 0.7% – 0% relief
- Credit reporting 7 0.1% – 0% relief
- Money transfer, 4 0.1% – 0% relief
- Consumer Loan 3 0.1% – 0% relief
How Caliber Home Loans, Inc.'s 4.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 217 |
| Debt collection | 152 |
| Credit reporting or other personal consumer reports | 31 |
| Credit reporting | 7 |
| Money transfer, virtual currency, or money service | 4 |
| Consumer Loan | 3 |
| Credit card or prepaid card | 3 |
| Bank account or service | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Checking or savings account | 2 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 670 |
| FL | 544 |
| NY | 349 |
| TX | 290 |
| NJ | 266 |
| GA | 193 |
| MD | 183 |
| WA | 164 |
| PA | 161 |
| IL | 138 |
| VA | 137 |
| MI | 126 |
| NC | 121 |
| MA | 113 |
| CO | 91 |
| AZ | 91 |
| OH | 85 |
| IN | 65 |
| TN | 62 |
| MO | 60 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 1.2K |
| Trouble during payment process | 955 |
| Loan servicing, payments, escrow account | 764 |
| Struggling to pay mortgage | 603 |
| Applying for a mortgage or refinancing an existing mortgage | 245 |
| Incorrect information on your report | 191 |
| Closing on a mortgage | 170 |
| Other | 98 |
| Application, originator, mortgage broker | 96 |
| Problem with a credit reporting company's investigation into an existing problem | 92 |
| Settlement process and costs | 57 |
| Attempts to collect debt not owed | 51 |
| Improper use of your report | 33 |
| Cont'd attempts collect debt not owed | 23 |
| Credit decision / Underwriting | 22 |
| Written notification about debt | 19 |
| Disclosure verification of debt | 19 |
| Took or threatened to take negative or legal action | 13 |
| Problem with a company's investigation into an existing problem | 13 |
| Communication tactics | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 67 | 100% |
| 2013 | 191 | 100% |
| 2014 | 427 | 97.7% |
| 2015 | 591 | 99.7% |
| 2016 | 817 | 99.6% |
| 2017 | 620 | 98.9% |
| 2018 | 448 | 99.6% |
| 2019 | 360 | 99.4% |
| 2020 | 309 | 100% |
| 2021 | 280 | 98.9% |
| 2022 | 379 | 97.6% |
| 2023 | 207 | 98.6% |
| 2024 | 45 | 95.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Caliber Home Loans, Inc.
Caliber Home Loans, Inc.'s 4,742 logged complaints reach a nationwide footprint - 52 states have at least one filing on record. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2024-12-19.
Caliber Home Loans, Inc. answers 99.1% of complaints inside the CFPB's tracked window and closes 93.2% with a written explanation. 6.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Caliber Home Loans, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Caliber Home Loans, Inc. have?
4,742, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Caliber Home Loans, Inc. respond to complaints on time?
99.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Caliber Home Loans, Inc.?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.