CFPB · Single-product concentration
Caliber Home Loans, Inc.
4.7K CFPB complaints · 91% in "Mortgage" · top issue Loan modification,collection,foreclosure.
Caliber Home Loans, Inc.: 91% of 4.7K CFPB complaints sit in "Mortgage". Timely 99.1% · relief 6.1%. Allegations, not findings.
- Volume rank #119 of 342
- Single-product concentration
- +4400% filings 2011 to 2024
CFPB relief outcome brief
CCDB company caliber-home-loans-inc
6.1% relief · 99.1% timely · 4.7K filings · Mortgage
Same-product relief peers
Nearest relief peer: Habitat for Humanity International, Inc. (6% relief)
Caliber Home Loans, Inc. closes 6.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 4.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Caliber Home Loans, Inc. complaint mix by product
- Mortgage 4K 91.2% – 6% relief
- Credit reporting, 217 4.6% – 9% relief
- Debt collection 152 3.2% – 2% relief
- Credit reporting 31 0.7% – 0% relief
- Credit reporting 7 0.1% – 0% relief
- Money transfer, 4 0.1% – 0% relief
- Consumer Loan 3 0.1% – 0% relief
How Caliber Home Loans, Inc.'s 4.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 217 |
| Debt collection | 152 |
| Credit reporting or other personal consumer reports | 31 |
| Credit reporting | 7 |
| Money transfer, virtual currency, or money service | 4 |
| Consumer Loan | 3 |
| Credit card or prepaid card | 3 |
| Bank account or service | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Checking or savings account | 2 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Caliber Home Loans, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.1% of this company's filings
Caliber Home Loans, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 45
- +4400% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 670 |
| FL | 544 |
| NY | 349 |
| TX | 290 |
| NJ | 266 |
| GA | 193 |
| MD | 183 |
| WA | 164 |
| PA | 161 |
| IL | 138 |
| VA | 137 |
| MI | 126 |
| NC | 121 |
| MA | 113 |
| CO | 91 |
| AZ | 91 |
| OH | 85 |
| IN | 65 |
| TN | 62 |
| MO | 60 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 1.2K |
| Trouble during payment process | 955 |
| Loan servicing, payments, escrow account | 764 |
| Struggling to pay mortgage | 603 |
| Applying for a mortgage or refinancing an existing mortgage | 245 |
| Incorrect information on your report | 191 |
| Closing on a mortgage | 170 |
| Other | 98 |
| Application, originator, mortgage broker | 96 |
| Problem with a credit reporting company's investigation into an existing problem | 92 |
| Settlement process and costs | 57 |
| Attempts to collect debt not owed | 51 |
| Improper use of your report | 33 |
| Cont'd attempts collect debt not owed | 23 |
| Credit decision / Underwriting | 22 |
| Written notification about debt | 19 |
| Disclosure verification of debt | 19 |
| Took or threatened to take negative or legal action | 13 |
| Problem with a company's investigation into an existing problem | 13 |
| Communication tactics | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 67 | 100% |
| 2013 | 191 | 100% |
| 2014 | 427 | 97.7% |
| 2015 | 591 | 99.7% |
| 2016 | 817 | 99.6% |
| 2017 | 620 | 98.9% |
| 2018 | 448 | 99.6% |
| 2019 | 360 | 99.4% |
| 2020 | 309 | 100% |
| 2021 | 280 | 98.9% |
| 2022 | 379 | 97.6% |
| 2023 | 207 | 98.6% |
| 2024 | 45 | 95.6% |
Source: CFPB Consumer Complaint Database
Caliber Home Loans, Inc. filings cluster in one product
Caliber Home Loans, Inc.'s 4,742 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2024-12-19.
Caliber Home Loans, Inc. answers 99.1% of complaints inside the CFPB's tracked window and closes 93.2% with a written explanation. 6.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Caliber Home Loans, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Caliber Home Loans, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Caliber Home Loans, Inc. (#119 of 342; 99.1% timely; 6.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration