CFPB · Single-product concentration
Caliber Home Loans, Inc.
4.7K CFPB complaints · 91% in "Mortgage" · top issue Loan modification,collection,foreclosure.
Caliber Home Loans, Inc.: 91% of 4.7K CFPB complaints sit in "Mortgage". Timely 99.1% · relief 6.1%. Allegations, not findings.
- Single-product concentration
- +4400% filings 2011 to 2024
CFPB relief outcome brief
CCDB company caliber-home-loans-inc
6.1% relief · 99.1% timely · 4.7K filings · Mortgage
Same-product relief peers
Nearest relief peer: Habitat for Humanity International, Inc. (6% relief)
Caliber Home Loans, Inc. closes 6.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Caliber Home Loans, Inc. scores strongest on timely response (98/100 percentile-benchmarked) and weakest on relief provided (29/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
29 / 100 percentile-benchmarked
6.1% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
99.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
87 / 100 percentile-benchmarked
93.2% of complaints closed with an explanation to the consumer
How 4.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Caliber Home Loans, Inc. complaint mix by product
- Mortgage 4K 91.2% – 6% relief
- Credit reporting, 217 4.6% – 9% relief
- Debt collection 152 3.2% – 2% relief
- Credit reporting 31 0.7% – 0% relief
- Credit reporting 7 0.1% – 0% relief
- Money transfer, 4 0.1% – 0% relief
- Consumer Loan 3 0.1% – 0% relief
How Caliber Home Loans, Inc.'s 4.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 217 |
| Debt collection | 152 |
| Credit reporting or other personal consumer reports | 31 |
| Credit reporting | 7 |
| Money transfer, virtual currency, or money service | 4 |
| Consumer Loan | 3 |
| Credit card or prepaid card | 3 |
| Bank account or service | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Checking or savings account | 2 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Caliber Home Loans, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.1% of this company's filings
Caliber Home Loans, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 45
- +4400% vs 2011
Volume vs. relief
Where Caliber Home Loans, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Caliber Home Loans, Inc. files more complaint volume than 65% of them, and closes complaints with relief more often than 59% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 4,742 · Closed with relief: 6.1%
Top States
| State | Complaints |
|---|---|
| CA | 670 |
| FL | 544 |
| NY | 349 |
| TX | 290 |
| NJ | 266 |
| GA | 193 |
| MD | 183 |
| WA | 164 |
| PA | 161 |
| IL | 138 |
| VA | 137 |
| MI | 126 |
| NC | 121 |
| MA | 113 |
| CO | 91 |
| AZ | 91 |
| OH | 85 |
| IN | 65 |
| TN | 62 |
| MO | 60 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 1.2K |
| Trouble during payment process | 955 |
| Loan servicing, payments, escrow account | 764 |
| Struggling to pay mortgage | 603 |
| Applying for a mortgage or refinancing an existing mortgage | 245 |
| Incorrect information on your report | 191 |
| Closing on a mortgage | 170 |
| Other | 98 |
| Application, originator, mortgage broker | 96 |
| Problem with a credit reporting company's investigation into an existing problem | 92 |
| Settlement process and costs | 57 |
| Attempts to collect debt not owed | 51 |
| Improper use of your report | 33 |
| Cont'd attempts collect debt not owed | 23 |
| Credit decision / Underwriting | 22 |
| Written notification about debt | 19 |
| Disclosure verification of debt | 19 |
| Took or threatened to take negative or legal action | 13 |
| Problem with a company's investigation into an existing problem | 13 |
| Communication tactics | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 67 | 100% |
| 2013 | 191 | 100% |
| 2014 | 427 | 97.7% |
| 2015 | 591 | 99.7% |
| 2016 | 817 | 99.6% |
| 2017 | 620 | 98.9% |
| 2018 | 448 | 99.6% |
| 2019 | 360 | 99.4% |
| 2020 | 309 | 100% |
| 2021 | 280 | 98.9% |
| 2022 | 379 | 97.6% |
| 2023 | 207 | 98.6% |
| 2024 | 45 | 95.6% |
Source: CFPB Consumer Complaint Database
Caliber Home Loans, Inc. filings cluster in one product
Caliber Home Loans, Inc.'s 4,742 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2024-12-19.
Caliber Home Loans, Inc. answers 99.1% of complaints inside the CFPB's tracked window and closes 93.2% with a written explanation. 6.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Caliber Home Loans, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Caliber Home Loans, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Caliber Home Loans, Inc. (#119 of 342; 99.1% timely; 6.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration