CFPB · Lighter filing volume
CrossCountry Mortgage LLC
1.5K CFPB complaints (light-volume third) · 48 states · top issue Trouble during payment process.
CrossCountry Mortgage LLC is in the light-volume third with 1.5K CFPB complaints (ranks #268 of 342). Timely 98.4% · relief 11.2% · top product Mortgage. Allegations, not findings.
- Lighter filing volume
- +13800% filings 2013 to 2026
CFPB relief outcome brief
CCDB company crosscountry-mortgage-llc
11.2% relief · 98.4% timely · 1.5K filings · Mortgage
Same-product relief peers
Nearest relief peer: Paramount Residential Mortgage Group (11.2% relief)
CrossCountry Mortgage LLC closes 11.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
CrossCountry Mortgage LLC scores strongest on timely response (97/100 percentile-benchmarked) and weakest on relief provided (52/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
52 / 100 percentile-benchmarked
11.2% of complaints closed with relief to the consumer
Timely response
97 / 100 percentile-benchmarked
98.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
69 / 100 percentile-benchmarked
83.1% of complaints closed with an explanation to the consumer
Most of CrossCountry Mortgage LLC's 1.5K filings include narrative text
53.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CrossCountry Mortgage LLC complaint mix by product
- Mortgage 1K 83.2% – 12% relief
- Credit reporting 143 9.5% – 7% relief
- Credit reporting, 79 5.2% – 13% relief
- Debt collection 26 1.7% – 0% relief
- Checking or 4 0.3% – 0% relief
- Debt or 1 0.1% – 0% relief
- Money transfer, 1 0.1% – 100% relief
Lighter-volume mix: how CrossCountry Mortgage LLC's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.3K |
| Credit reporting or other personal consumer reports | 143 |
| Credit reporting, credit repair services, or other personal consumer reports | 79 |
| Debt collection | 26 |
| Checking or savings account | 4 |
| Debt or credit management | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for CrossCountry Mortgage LLC
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 13.7% of this company's filings
CrossCountry Mortgage LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 278
- +13800% vs 2013
Volume vs. relief
Where CrossCountry Mortgage LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, CrossCountry Mortgage LLC files more complaint volume than 22% of them, and closes complaints with relief more often than 69% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,513 · Closed with relief: 11.2%
Top States
| State | Complaints |
|---|---|
| FL | 208 |
| CA | 159 |
| TX | 107 |
| OH | 106 |
| IL | 84 |
| PA | 83 |
| NJ | 83 |
| GA | 61 |
| NY | 54 |
| NC | 51 |
| WA | 47 |
| MA | 43 |
| AZ | 34 |
| VA | 34 |
| IN | 32 |
| MI | 29 |
| CO | 26 |
| SC | 21 |
| NV | 19 |
| TN | 17 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 600 |
| Applying for a mortgage or refinancing an existing mortgage | 231 |
| Struggling to pay mortgage | 194 |
| Closing on a mortgage | 164 |
| Incorrect information on your report | 111 |
| Improper use of your report | 106 |
| Problem with a company's investigation into an existing problem | 28 |
| Attempts to collect debt not owed | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Application, originator, mortgage broker | 10 |
| Took or threatened to take negative or legal action | 8 |
| Loan servicing, payments, escrow account | 6 |
| Loan modification,collection,foreclosure | 5 |
| Credit decision / Underwriting | 5 |
| Managing an account | 4 |
| Credit monitoring or identity theft protection services | 3 |
| Settlement process and costs | 3 |
| Unable to get your credit report or credit score | 2 |
| Written notification about debt | 2 |
| Charged upfront or unexpected fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 2 | 100% |
| 2015 | 7 | 85.7% |
| 2016 | 14 | 100% |
| 2017 | 16 | 81.3% |
| 2018 | 19 | 100% |
| 2019 | 28 | 100% |
| 2020 | 63 | 95.2% |
| 2021 | 106 | 93.4% |
| 2022 | 168 | 100% |
| 2023 | 246 | 100% |
| 2024 | 266 | 99.6% |
| 2025 | 298 | 99.3% |
| 2026 | 278 | 97.5% |
Source: CFPB Consumer Complaint Database
CrossCountry Mortgage LLC in the light-volume third
CrossCountry Mortgage LLC's 1,513 logged complaints reach a nationwide footprint - 48 states have at least one filing. 53.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#268 of 342).
CrossCountry Mortgage LLC answers 98.4% of complaints inside the CFPB's tracked window and closes 83.1% with a written explanation. 11.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CrossCountry Mortgage LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for CrossCountry Mortgage LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for CrossCountry Mortgage LLC (#268 of 342; 98.4% timely; 11.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume