2026 data Public-data reference. official source

CrossCountry Mortgage LLC

978 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

PlainComplaint home → About this data

978 consumer complaints filed with the CFPB

This profile shows CrossCountry Mortgage LLC's complaint history from CFPB public records. 978 consumers have filed complaints since 2013. The company has a 98.8% timely response rate and has provided relief in 11.3% of cases.

978
Total Complaints
98.8%
Timely Response
0.7%
Disputed
11.3%
Relief Provided
45
States Active
2013
Since

Total complaints

978

Filed since 2013

Timely response

98.8%

CFPB-tracked response window

Relief rate

11.3%

Closed with monetary or non-monetary relief

Timely response rate 98.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.3%
Industry median

Share closed with monetary or non-monetary relief.

CrossCountry Mortgage LLC complaint mix by product

Total complaints: 978

CrossCountry Mortgage LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 978 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 795 complaints (81.3%), resolution 12.6% Mortgage 81.3% Credit reporting: 104 complaints (10.6%), resolution 4.8% Credit reporting 10.6% Credit reporting,: 59 complaints (6.0%), resolution 8.5% Credit reporting, 6.0% Debt collection: 16 complaints (1.6%), resolution 0.0% Checking or: 2 complaints (0.2%), resolution 0.0% Money transfer,: 1 complaints (0.1%), resolution 100.0% Debt or: 1 complaints (0.1%), resolution 0.0%
  • Mortgage 795 81.3% – 13% relief
  • Credit reporting 104 10.6% – 5% relief
  • Credit reporting, 59 6.0% – 9% relief
  • Debt collection 16 1.6% – 0% relief
  • Checking or 2 0.2% – 0% relief
  • Money transfer, 1 0.1% – 100% relief
  • Debt or 1 0.1% – 0% relief

How CrossCountry Mortgage LLC's 978 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 795
Credit reporting or other personal consumer reports 104
Credit reporting, credit repair services, or other personal consumer reports 59
Debt collection 16
Checking or savings account 2
Money transfer, virtual currency, or money service 1
Debt or credit management 1

Top States

State Complaints
FL 137
CA 106
OH 65
PA 61
IL 59
TX 59
NJ 52
GA 46
NY 34
NC 32
WA 27
MA 27
IN 22
VA 22
AZ 20
MI 18
CO 17
AL 15
SC 14
NV 14

Top Issues

Issue Complaints
Trouble during payment process 362
Applying for a mortgage or refinancing an existing mortgage 150
Struggling to pay mortgage 135
Closing on a mortgage 90
Incorrect information on your report 83
Improper use of your report 77
Problem with a company's investigation into an existing problem 21
Application, originator, mortgage broker 10
Problem with a credit reporting company's investigation into an existing problem 8
Took or threatened to take negative or legal action 7
Attempts to collect debt not owed 6
Credit decision / Underwriting 5
Loan modification,collection,foreclosure 5
Loan servicing, payments, escrow account 5
Settlement process and costs 3
Managing an account 2
Credit monitoring or identity theft protection services 2
Written notification about debt 1
Problem with customer service 1
Communication tactics 1

Yearly Trend

Year Complaints Timely
2013 2 100%
2014 2 100%
2015 7 85.7%
2016 13 100%
2017 13 84.6%
2018 12 100%
2019 16 100%
2020 42 95.2%
2021 70 92.9%
2022 122 100%
2023 182 100%
2024 176 99.4%
2025 198 99.5%
2026 123 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About CrossCountry Mortgage LLC

CrossCountry Mortgage LLC has accumulated 978 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 365 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-25, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, CrossCountry Mortgage LLC reports a 98.8% timely-response rate and has closed 81.3% of cases with a written explanation to the consumer. 11.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CrossCountry Mortgage LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Consumer Guides

Learn more about your rights and how to interpret complaint data.

How to Read Complaint Data
Understand what the numbers mean and how to compare companies fairly.
How to File a CFPB Complaint
Step-by-step guide to filing your own complaint with the CFPB.
Understanding Responses
What different CFPB response types mean for consumers.

Related Data

Explore additional financial data about companies, lenders, and institutions on our partner portals.

PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does CrossCountry Mortgage LLC have?

CrossCountry Mortgage LLC has received 978 consumer complaints filed with the Consumer Financial Protection Bureau.

Does CrossCountry Mortgage LLC respond to complaints on time?

CrossCountry Mortgage LLC has a 98.8% timely response rate to CFPB complaints.

What is the most common complaint about CrossCountry Mortgage LLC?

The most common issue reported against CrossCountry Mortgage LLC is "Trouble during payment process" in the "Mortgage" product category.

Read our methodology — how this data is sourced, computed, and verified.

Related

Browse all → | Rankings →