CFPB · Lighter filing volume
CrossCountry Mortgage LLC
1.5K CFPB complaints (light-volume third) · 48 states · top issue Trouble during payment process.
CrossCountry Mortgage LLC is in the light-volume third with 1.5K CFPB complaints (ranks #268 of 342). Timely 98.4% · relief 11.2% · top product Mortgage. Allegations, not findings.
- Volume rank #268 of 342
- Lighter filing volume
- +13800% filings 2013 to 2026
CFPB relief outcome brief
CCDB company crosscountry-mortgage-llc
11.2% relief · 98.4% timely · 1.5K filings · Mortgage
Same-product relief peers
Nearest relief peer: Paramount Residential Mortgage Group (11.2% relief)
CrossCountry Mortgage LLC closes 11.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of CrossCountry Mortgage LLC's 1.5K filings include narrative text
53.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CrossCountry Mortgage LLC complaint mix by product
- Mortgage 1K 83.2% – 12% relief
- Credit reporting 143 9.5% – 7% relief
- Credit reporting, 79 5.2% – 13% relief
- Debt collection 26 1.7% – 0% relief
- Checking or 4 0.3% – 0% relief
- Debt or 1 0.1% – 0% relief
- Money transfer, 1 0.1% – 100% relief
Lighter-volume mix: how CrossCountry Mortgage LLC's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.3K |
| Credit reporting or other personal consumer reports | 143 |
| Credit reporting, credit repair services, or other personal consumer reports | 79 |
| Debt collection | 26 |
| Checking or savings account | 4 |
| Debt or credit management | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for CrossCountry Mortgage LLC
Top states by attributed volume, lighter-filing company
- Leading state
- FL
- 13.7% of this company's filings
CrossCountry Mortgage LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 278
- +13800% vs 2013
Top States
| State | Complaints |
|---|---|
| FL | 208 |
| CA | 159 |
| TX | 107 |
| OH | 106 |
| IL | 84 |
| PA | 83 |
| NJ | 83 |
| GA | 61 |
| NY | 54 |
| NC | 51 |
| WA | 47 |
| MA | 43 |
| AZ | 34 |
| VA | 34 |
| IN | 32 |
| MI | 29 |
| CO | 26 |
| SC | 21 |
| NV | 19 |
| TN | 17 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 600 |
| Applying for a mortgage or refinancing an existing mortgage | 231 |
| Struggling to pay mortgage | 194 |
| Closing on a mortgage | 164 |
| Incorrect information on your report | 111 |
| Improper use of your report | 106 |
| Problem with a company's investigation into an existing problem | 28 |
| Attempts to collect debt not owed | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Application, originator, mortgage broker | 10 |
| Took or threatened to take negative or legal action | 8 |
| Loan servicing, payments, escrow account | 6 |
| Loan modification,collection,foreclosure | 5 |
| Credit decision / Underwriting | 5 |
| Managing an account | 4 |
| Credit monitoring or identity theft protection services | 3 |
| Settlement process and costs | 3 |
| Unable to get your credit report or credit score | 2 |
| Written notification about debt | 2 |
| Charged upfront or unexpected fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 2 | 100% |
| 2015 | 7 | 85.7% |
| 2016 | 14 | 100% |
| 2017 | 16 | 81.3% |
| 2018 | 19 | 100% |
| 2019 | 28 | 100% |
| 2020 | 63 | 95.2% |
| 2021 | 106 | 93.4% |
| 2022 | 168 | 100% |
| 2023 | 246 | 100% |
| 2024 | 266 | 99.6% |
| 2025 | 298 | 99.3% |
| 2026 | 278 | 97.5% |
Source: CFPB Consumer Complaint Database
CrossCountry Mortgage LLC in the light-volume third
CrossCountry Mortgage LLC's 1,513 logged complaints reach a nationwide footprint - 48 states have at least one filing. 53.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#268 of 342).
CrossCountry Mortgage LLC answers 98.4% of complaints inside the CFPB's tracked window and closes 83.1% with a written explanation. 11.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CrossCountry Mortgage LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for CrossCountry Mortgage LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for CrossCountry Mortgage LLC (#268 of 342; 98.4% timely; 11.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume