CrossCountry Mortgage LLC
1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
CrossCountry Mortgage LLC complaint mix by product
- Mortgage 1K 83.2% – 12% relief
- Credit reporting 143 9.5% – 7% relief
- Credit reporting, 79 5.2% – 13% relief
- Debt collection 26 1.7% – 0% relief
- Checking or 4 0.3% – 0% relief
- Debt or 1 0.1% – 0% relief
- Money transfer, 1 0.1% – 100% relief
How CrossCountry Mortgage LLC's 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.3K |
| Credit reporting or other personal consumer reports | 143 |
| Credit reporting, credit repair services, or other personal consumer reports | 79 |
| Debt collection | 26 |
| Checking or savings account | 4 |
| Debt or credit management | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 208 |
| CA | 159 |
| TX | 107 |
| OH | 106 |
| IL | 84 |
| PA | 83 |
| NJ | 83 |
| GA | 61 |
| NY | 54 |
| NC | 51 |
| WA | 47 |
| MA | 43 |
| AZ | 34 |
| VA | 34 |
| IN | 32 |
| MI | 29 |
| CO | 26 |
| SC | 21 |
| NV | 19 |
| TN | 17 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 600 |
| Applying for a mortgage or refinancing an existing mortgage | 231 |
| Struggling to pay mortgage | 194 |
| Closing on a mortgage | 164 |
| Incorrect information on your report | 111 |
| Improper use of your report | 106 |
| Problem with a company's investigation into an existing problem | 28 |
| Attempts to collect debt not owed | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Application, originator, mortgage broker | 10 |
| Took or threatened to take negative or legal action | 8 |
| Loan servicing, payments, escrow account | 6 |
| Loan modification,collection,foreclosure | 5 |
| Credit decision / Underwriting | 5 |
| Managing an account | 4 |
| Credit monitoring or identity theft protection services | 3 |
| Settlement process and costs | 3 |
| Unable to get your credit report or credit score | 2 |
| Written notification about debt | 2 |
| Charged upfront or unexpected fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 2 | 100% |
| 2015 | 7 | 85.7% |
| 2016 | 14 | 100% |
| 2017 | 16 | 81.3% |
| 2018 | 19 | 100% |
| 2019 | 28 | 100% |
| 2020 | 63 | 95.2% |
| 2021 | 106 | 93.4% |
| 2022 | 168 | 100% |
| 2023 | 246 | 100% |
| 2024 | 266 | 99.6% |
| 2025 | 298 | 99.3% |
| 2026 | 278 | 97.5% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About CrossCountry Mortgage LLC
CrossCountry Mortgage LLC's 1,513 logged complaints reach a nationwide footprint - 48 states have at least one filing on record. 53.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-26.
CrossCountry Mortgage LLC answers 98.4% of complaints inside the CFPB's tracked window and closes 83.1% with a written explanation. 11.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CrossCountry Mortgage LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does CrossCountry Mortgage LLC have?
1,513, per the CFPB's public complaint count for this company (see the full breakdown above).
Does CrossCountry Mortgage LLC respond to complaints on time?
98.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about CrossCountry Mortgage LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.