Rushmore Loan Management Services LLC
3.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rushmore Loan Management Services LLC complaint mix by product
- Mortgage 3K 89.8% – 0% relief
- Debt collection 205 5.4% – 0% relief
- Credit reporting, 171 4.5% – 0% relief
- Checking or 3 0.1% – 0% relief
- Payday loan, 3 0.1% – 0% relief
- Credit reporting 2 0.1% – 0% relief
- Consumer Loan 2 0.1% – 0% relief
How Rushmore Loan Management Services LLC's 3.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.4K |
| Debt collection | 205 |
| Credit reporting, credit repair services, or other personal consumer reports | 171 |
| Checking or savings account | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Consumer Loan | 2 |
| Payday loan | 2 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 524 |
| FL | 438 |
| NY | 348 |
| GA | 237 |
| NJ | 221 |
| VA | 151 |
| MD | 147 |
| TX | 140 |
| PA | 138 |
| MA | 114 |
| IL | 112 |
| NC | 99 |
| WA | 94 |
| OH | 92 |
| MI | 65 |
| SC | 61 |
| LA | 61 |
| TN | 57 |
| MO | 40 |
| DE | 40 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.2K |
| Struggling to pay mortgage | 1.1K |
| Loan modification,collection,foreclosure | 563 |
| Loan servicing, payments, escrow account | 242 |
| Incorrect information on your report | 168 |
| Applying for a mortgage or refinancing an existing mortgage | 102 |
| Closing on a mortgage | 93 |
| Attempts to collect debt not owed | 54 |
| Problem with a credit reporting company's investigation into an existing problem | 52 |
| Other | 45 |
| Written notification about debt | 38 |
| Took or threatened to take negative or legal action | 38 |
| Application, originator, mortgage broker | 29 |
| False statements or representation | 21 |
| Disclosure verification of debt | 19 |
| Communication tactics | 18 |
| Credit decision / Underwriting | 13 |
| Cont'd attempts collect debt not owed | 13 |
| Improper use of your report | 12 |
| Settlement process and costs | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 20 | 100% |
| 2013 | 57 | 100% |
| 2014 | 135 | 98.5% |
| 2015 | 295 | 98.6% |
| 2016 | 334 | 99.4% |
| 2017 | 377 | 99.7% |
| 2018 | 476 | 99.2% |
| 2019 | 495 | 100% |
| 2020 | 445 | 99.1% |
| 2021 | 413 | 100% |
| 2022 | 490 | 99.8% |
| 2023 | 265 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Rushmore Loan Management Services LLC
Rushmore Loan Management Services LLC's 3,802 logged complaints reach a nationwide footprint - 52 states have at least one filing on record. 41.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2023-11-08.
Rushmore Loan Management Services LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rushmore Loan Management Services LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Rushmore Loan Management Services LLC have?
3,802, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Rushmore Loan Management Services LLC respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Rushmore Loan Management Services LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.