CFPB · Lower closed-with-relief share
Rushmore Loan Management Services LLC
3.8K CFPB complaints · 0% relief (low band) · top issue Trouble during payment process.
Rushmore Loan Management Services LLC closes 0% with relief (lower third) on 3.8K filings. Timely 99.5% · top product Mortgage. Allegations, not findings.
- Lower closed-with-relief share
- +1225% filings 2012 to 2023
CFPB relief outcome brief
CCDB company rushmore-loan-management-services-llc
0% relief · 99.5% timely · 3.8K filings · Mortgage
Same-product relief peers
Nearest relief peer: Selene Holdings LLC (0% relief)
Rushmore Loan Management Services LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Rushmore Loan Management Services LLC scores strongest on closed with explanation (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of Rushmore Loan Management Services LLC's 3.8K filings include narrative text
41.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rushmore Loan Management Services LLC complaint mix by product
- Mortgage 3K 89.8% – 0% relief
- Debt collection 205 5.4% – 0% relief
- Credit reporting, 171 4.5% – 0% relief
- Checking or 3 0.1% – 0% relief
- Payday loan, 3 0.1% – 0% relief
- Credit reporting 2 0.1% – 0% relief
- Consumer Loan 2 0.1% – 0% relief
How Rushmore Loan Management Services LLC's 3.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.4K |
| Debt collection | 205 |
| Credit reporting, credit repair services, or other personal consumer reports | 171 |
| Checking or savings account | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Consumer Loan | 2 |
| Payday loan | 2 |
| Credit reporting | 1 |
Nationwide filing states for Rushmore Loan Management Services LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.8% of this company's filings
Rushmore Loan Management Services LLC rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 265
- +1225% vs 2012
Volume vs. relief
Where Rushmore Loan Management Services LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Rushmore Loan Management Services LLC files more complaint volume than 60% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,802 · Closed with relief: 0.0%
Top States
| State | Complaints |
|---|---|
| CA | 524 |
| FL | 438 |
| NY | 348 |
| GA | 237 |
| NJ | 221 |
| VA | 151 |
| MD | 147 |
| TX | 140 |
| PA | 138 |
| MA | 114 |
| IL | 112 |
| NC | 99 |
| WA | 94 |
| OH | 92 |
| MI | 65 |
| SC | 61 |
| LA | 61 |
| TN | 57 |
| MO | 40 |
| DE | 40 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.2K |
| Struggling to pay mortgage | 1.1K |
| Loan modification,collection,foreclosure | 563 |
| Loan servicing, payments, escrow account | 242 |
| Incorrect information on your report | 168 |
| Applying for a mortgage or refinancing an existing mortgage | 102 |
| Closing on a mortgage | 93 |
| Attempts to collect debt not owed | 54 |
| Problem with a credit reporting company's investigation into an existing problem | 52 |
| Other | 45 |
| Written notification about debt | 38 |
| Took or threatened to take negative or legal action | 38 |
| Application, originator, mortgage broker | 29 |
| False statements or representation | 21 |
| Disclosure verification of debt | 19 |
| Communication tactics | 18 |
| Credit decision / Underwriting | 13 |
| Cont'd attempts collect debt not owed | 13 |
| Improper use of your report | 12 |
| Settlement process and costs | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 20 | 100% |
| 2013 | 57 | 100% |
| 2014 | 135 | 98.5% |
| 2015 | 295 | 98.6% |
| 2016 | 334 | 99.4% |
| 2017 | 377 | 99.7% |
| 2018 | 476 | 99.2% |
| 2019 | 495 | 100% |
| 2020 | 445 | 99.1% |
| 2021 | 413 | 100% |
| 2022 | 490 | 99.8% |
| 2023 | 265 | 100% |
Source: CFPB Consumer Complaint Database
Rushmore Loan Management Services LLC in the lower-relief third
Rushmore Loan Management Services LLC's 3,802 logged complaints reach a nationwide footprint - 52 states have at least one filing. 41.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2023-11-08. Closed-with-relief 0% sits in the lower third of the corpus.
Rushmore Loan Management Services LLC closes 0% with monetary or non-monetary relief and answers 99.5% inside the CFPB window; 100% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rushmore Loan Management Services LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Rushmore Loan Management Services LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Rushmore Loan Management Services LLC (#137 of 342; 99.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share