CFPB · Lower closed-with-relief share
Rushmore Loan Management Services LLC
3.8K CFPB complaints · 0% relief (low band) · top issue Trouble during payment process.
Rushmore Loan Management Services LLC closes 0% with relief (lower third) on 3.8K filings. Timely 99.5% · top product Mortgage. Allegations, not findings.
- Volume rank #137 of 342
- Lower closed-with-relief share
- +1225% filings 2012 to 2023
CFPB relief outcome brief
CCDB company rushmore-loan-management-services-llc
0% relief · 99.5% timely · 3.8K filings · Mortgage
Same-product relief peers
Nearest relief peer: Selene Holdings LLC (0% relief)
Rushmore Loan Management Services LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Rushmore Loan Management Services LLC's 3.8K filings include narrative text
41.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rushmore Loan Management Services LLC complaint mix by product
- Mortgage 3K 89.8% – 0% relief
- Debt collection 205 5.4% – 0% relief
- Credit reporting, 171 4.5% – 0% relief
- Checking or 3 0.1% – 0% relief
- Payday loan, 3 0.1% – 0% relief
- Credit reporting 2 0.1% – 0% relief
- Consumer Loan 2 0.1% – 0% relief
How Rushmore Loan Management Services LLC's 3.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.4K |
| Debt collection | 205 |
| Credit reporting, credit repair services, or other personal consumer reports | 171 |
| Checking or savings account | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Consumer Loan | 2 |
| Payday loan | 2 |
| Credit reporting | 1 |
Nationwide filing states for Rushmore Loan Management Services LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.8% of this company's filings
Rushmore Loan Management Services LLC rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 265
- +1225% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 524 |
| FL | 438 |
| NY | 348 |
| GA | 237 |
| NJ | 221 |
| VA | 151 |
| MD | 147 |
| TX | 140 |
| PA | 138 |
| MA | 114 |
| IL | 112 |
| NC | 99 |
| WA | 94 |
| OH | 92 |
| MI | 65 |
| SC | 61 |
| LA | 61 |
| TN | 57 |
| MO | 40 |
| DE | 40 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.2K |
| Struggling to pay mortgage | 1.1K |
| Loan modification,collection,foreclosure | 563 |
| Loan servicing, payments, escrow account | 242 |
| Incorrect information on your report | 168 |
| Applying for a mortgage or refinancing an existing mortgage | 102 |
| Closing on a mortgage | 93 |
| Attempts to collect debt not owed | 54 |
| Problem with a credit reporting company's investigation into an existing problem | 52 |
| Other | 45 |
| Written notification about debt | 38 |
| Took or threatened to take negative or legal action | 38 |
| Application, originator, mortgage broker | 29 |
| False statements or representation | 21 |
| Disclosure verification of debt | 19 |
| Communication tactics | 18 |
| Credit decision / Underwriting | 13 |
| Cont'd attempts collect debt not owed | 13 |
| Improper use of your report | 12 |
| Settlement process and costs | 12 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 20 | 100% |
| 2013 | 57 | 100% |
| 2014 | 135 | 98.5% |
| 2015 | 295 | 98.6% |
| 2016 | 334 | 99.4% |
| 2017 | 377 | 99.7% |
| 2018 | 476 | 99.2% |
| 2019 | 495 | 100% |
| 2020 | 445 | 99.1% |
| 2021 | 413 | 100% |
| 2022 | 490 | 99.8% |
| 2023 | 265 | 100% |
Source: CFPB Consumer Complaint Database
Rushmore Loan Management Services LLC in the lower-relief third
Rushmore Loan Management Services LLC's 3,802 logged complaints reach a nationwide footprint - 52 states have at least one filing. 41.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2023-11-08. Closed-with-relief 0% sits in the lower third of the corpus.
Rushmore Loan Management Services LLC closes 0% with monetary or non-monetary relief and answers 99.5% inside the CFPB window; 100% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rushmore Loan Management Services LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Rushmore Loan Management Services LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.8K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Rushmore Loan Management Services LLC (#137 of 342; 99.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share