CFPB · Heavy filing volume
JPMorgan Chase & Co.
170.2K CFPB complaints (heavy-volume third) · 63 states · top issue Managing an account.
JPMorgan Chase & Co. is in the heavy-volume third with 170.2K CFPB complaints (ranks #6 of 342). Timely 99.9% · relief 19.4% · top product Checking or savings account. Allegations, not findings.
- Volume rank #6 of 342
- Heavy filing volume
- +3451.8% filings 2011 to 2026
CFPB relief outcome brief
CCDB company jpmorgan-chase-co
19.4% relief · 99.9% timely · 170.2K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Navy Federal Credit Union (19.2% relief)
JPMorgan Chase & Co. closes 19.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 170.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
JPMorgan Chase & Co. complaint mix by product
- Checking or 46K 30.9% – 18% relief
- Credit card 27K 18.3% – 25% relief
- Mortgage 26K 17.3% – 13% relief
- Credit card 18K 12.4% – 26% relief
- Credit reporting 12K 8.3% – 22% relief
- Bank account 10K 6.6% – 25% relief
- Credit reporting, 9K 6.1% – 26% relief
Heavy-volume mix: how JPMorgan Chase & Co.'s 170.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 45.7K |
| Credit card | 27.0K |
| Mortgage | 25.6K |
| Credit card or prepaid card | 18.4K |
| Credit reporting or other personal consumer reports | 12.2K |
| Bank account or service | 9.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 9.0K |
| Money transfer, virtual currency, or money service | 8.8K |
| Debt collection | 8.2K |
| Vehicle loan or lease | 2.5K |
| Consumer Loan | 1.0K |
| Student loan | 888 |
| Payday loan, title loan, or personal loan | 235 |
| Money transfers | 228 |
| Credit reporting | 192 |
| Payday loan, title loan, personal loan, or advance loan | 98 |
| Prepaid card | 89 |
| Debt or credit management | 87 |
| Other financial service | 60 |
| Payday loan | 6 |
Nationwide filing states for JPMorgan Chase & Co.
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 17.3% of this company's filings
JPMorgan Chase & Co. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 13.2K
- +3451.8% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 29.5K |
| NY | 19.0K |
| FL | 16.3K |
| TX | 14.9K |
| IL | 9.3K |
| NJ | 7.0K |
| GA | 6.2K |
| OH | 4.7K |
| MI | 4.4K |
| PA | 4.4K |
| AZ | 4.4K |
| WA | 3.4K |
| VA | 3.2K |
| NC | 3.2K |
| MD | 3.1K |
| CO | 3.0K |
| MA | 2.8K |
| IN | 2.2K |
| NV | 2.2K |
| LA | 2.1K |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 27.1K |
| Problem with a purchase shown on your statement | 12.2K |
| Incorrect information on your report | 10.9K |
| Loan modification,collection,foreclosure | 9.7K |
| Improper use of your report | 8.1K |
| Closing an account | 7.1K |
| Problem with a lender or other company charging your account | 5.8K |
| Other features, terms, or problems | 5.6K |
| Loan servicing, payments, escrow account | 5.4K |
| Fraud or scam | 4.7K |
| Getting a credit card | 4.4K |
| Account opening, closing, or management | 3.9K |
| Deposits and withdrawals | 3.1K |
| Opening an account | 3.1K |
| Trouble during payment process | 3.0K |
| Closing your account | 2.8K |
| Attempts to collect debt not owed | 2.6K |
| Fees or interest | 2.5K |
| Problem caused by your funds being low | 2.4K |
| Advertising and marketing, including promotional offers | 2.3K |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 371 | 98.4% |
| 2012 | 7.3K | 99.8% |
| 2013 | 8.0K | 99.9% |
| 2014 | 7.7K | 99.5% |
| 2015 | 8.0K | 99.8% |
| 2016 | 8.8K | 99.9% |
| 2017 | 8.4K | 99.9% |
| 2018 | 8.9K | 100% |
| 2019 | 8.3K | 100% |
| 2020 | 9.2K | 100% |
| 2021 | 10.8K | 100% |
| 2022 | 12.1K | 100% |
| 2023 | 15.6K | 100% |
| 2024 | 19.2K | 100% |
| 2025 | 24.5K | 100% |
| 2026 | 13.2K | 100% |
Source: CFPB Consumer Complaint Database
JPMorgan Chase & Co. in the heavy-volume third
JPMorgan Chase & Co.'s 170,236 logged complaints reach a nationwide footprint - 63 states have at least one filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#6 of 342).
JPMorgan Chase & Co. answers 99.9% of complaints inside the CFPB's tracked window and closes 79.8% with a written explanation. 19.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about JPMorgan Chase & Co..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for JPMorgan Chase & Co.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 170.2K.
- Wells Fargo & Company Δ 79 complaints · 20.1% relief 170.3Kcomplaints
- Capital One Financial Corporation Δ 5.7K complaints · 20.3% relief 164.5Kcomplaints
- Bank of America, National Association Δ 11.2K complaints · 31% relief 181.5Kcomplaints
- Citibank, N.a. Δ 33.8K complaints · 37% relief 136.4Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for JPMorgan Chase & Co. (#6 of 342; 99.9% timely; 19.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume