JPMorgan Chase & Co.
170.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
JPMorgan Chase & Co. complaint mix by product
- Checking or 46K 30.9% – 18% relief
- Credit card 27K 18.3% – 25% relief
- Mortgage 26K 17.3% – 13% relief
- Credit card 18K 12.4% – 26% relief
- Credit reporting 12K 8.3% – 22% relief
- Bank account 10K 6.6% – 25% relief
- Credit reporting, 9K 6.1% – 26% relief
How JPMorgan Chase & Co.'s 170.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 45.7K |
| Credit card | 27.0K |
| Mortgage | 25.6K |
| Credit card or prepaid card | 18.4K |
| Credit reporting or other personal consumer reports | 12.2K |
| Bank account or service | 9.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 9.0K |
| Money transfer, virtual currency, or money service | 8.8K |
| Debt collection | 8.2K |
| Vehicle loan or lease | 2.5K |
| Consumer Loan | 1.0K |
| Student loan | 888 |
| Payday loan, title loan, or personal loan | 235 |
| Money transfers | 228 |
| Credit reporting | 192 |
| Payday loan, title loan, personal loan, or advance loan | 98 |
| Prepaid card | 89 |
| Debt or credit management | 87 |
| Other financial service | 60 |
| Payday loan | 6 |
Top States
| State | Complaints |
|---|---|
| CA | 29.5K |
| NY | 19.0K |
| FL | 16.3K |
| TX | 14.9K |
| IL | 9.3K |
| NJ | 7.0K |
| GA | 6.2K |
| OH | 4.7K |
| MI | 4.4K |
| PA | 4.4K |
| AZ | 4.4K |
| WA | 3.4K |
| VA | 3.2K |
| NC | 3.2K |
| MD | 3.1K |
| CO | 3.0K |
| MA | 2.8K |
| IN | 2.2K |
| NV | 2.2K |
| LA | 2.1K |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 27.1K |
| Problem with a purchase shown on your statement | 12.2K |
| Incorrect information on your report | 10.9K |
| Loan modification,collection,foreclosure | 9.7K |
| Improper use of your report | 8.1K |
| Closing an account | 7.1K |
| Problem with a lender or other company charging your account | 5.8K |
| Other features, terms, or problems | 5.6K |
| Loan servicing, payments, escrow account | 5.4K |
| Fraud or scam | 4.7K |
| Getting a credit card | 4.4K |
| Account opening, closing, or management | 3.9K |
| Deposits and withdrawals | 3.1K |
| Opening an account | 3.1K |
| Trouble during payment process | 3.0K |
| Closing your account | 2.8K |
| Attempts to collect debt not owed | 2.6K |
| Fees or interest | 2.5K |
| Problem caused by your funds being low | 2.4K |
| Advertising and marketing, including promotional offers | 2.3K |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 371 | 98.4% |
| 2012 | 7.3K | 99.8% |
| 2013 | 8.0K | 99.9% |
| 2014 | 7.7K | 99.5% |
| 2015 | 8.0K | 99.8% |
| 2016 | 8.8K | 99.9% |
| 2017 | 8.4K | 99.9% |
| 2018 | 8.9K | 100% |
| 2019 | 8.3K | 100% |
| 2020 | 9.2K | 100% |
| 2021 | 10.8K | 100% |
| 2022 | 12.1K | 100% |
| 2023 | 15.6K | 100% |
| 2024 | 19.2K | 100% |
| 2025 | 24.5K | 100% |
| 2026 | 13.2K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About JPMorgan Chase & Co.
JPMorgan Chase & Co.'s 170,236 logged complaints reach a nationwide footprint - 63 states have at least one filing on record. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
JPMorgan Chase & Co. answers 99.9% of complaints inside the CFPB's tracked window and closes 79.8% with a written explanation. 19.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about JPMorgan Chase & Co..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does JPMorgan Chase & Co. have?
170,236, per the CFPB's public complaint count for this company (see the full breakdown above).
Does JPMorgan Chase & Co. respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about JPMorgan Chase & Co.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.