CFPB · Faster timely-response band
Midfirst Bank
2.0K CFPB complaints · 99.9% timely (fast band) · top issue Struggling to pay mortgage.
Midfirst Bank answers 99.9% on time (upper third) across 2.0K filings. Relief 20.7% · top product Mortgage. Allegations, not findings.
- Volume rank #223 of 342
- Faster timely-response band
- +204.5% filings 2016 to 2026
CFPB relief outcome brief
CCDB company midfirst-bank
20.7% relief · 99.9% timely · 2.0K filings · Mortgage
Same-product relief peers
Nearest relief peer: Astoria Bank (20.7% relief)
Midfirst Bank closes 20.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Midfirst Bank's 2.0K filings include narrative text
46.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Midfirst Bank complaint mix by product
- Mortgage 1K 66.1% – 19% relief
- Checking or 290 14.8% – 22% relief
- Credit reporting 164 8.4% – 27% relief
- Credit reporting, 133 6.8% – 29% relief
- Debt collection 48 2.5% – 15% relief
- Money transfer, 17 0.9% – 18% relief
- Credit card 12 0.6% – 33% relief
Higher-relief mix: how Midfirst Bank's 2.0K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.3K |
| Checking or savings account | 290 |
| Credit reporting or other personal consumer reports | 164 |
| Credit reporting, credit repair services, or other personal consumer reports | 133 |
| Debt collection | 48 |
| Money transfer, virtual currency, or money service | 17 |
| Credit card | 12 |
| Credit card or prepaid card | 6 |
| Credit reporting | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Debt or credit management | 3 |
| Vehicle loan or lease | 3 |
| Bank account or service | 3 |
| Prepaid card | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Midfirst Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 12.5% of this company's filings
Midfirst Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 204
- +204.5% vs 2016
Top States
| State | Complaints |
|---|---|
| TX | 247 |
| FL | 157 |
| CA | 153 |
| GA | 121 |
| IL | 106 |
| PA | 96 |
| OK | 89 |
| NY | 87 |
| AZ | 85 |
| NJ | 83 |
| MD | 60 |
| VA | 53 |
| NC | 53 |
| LA | 49 |
| OH | 48 |
| TN | 43 |
| AL | 40 |
| MO | 36 |
| IN | 33 |
| MI | 32 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 492 |
| Trouble during payment process | 492 |
| Incorrect information on your report | 251 |
| Managing an account | 132 |
| Opening an account | 83 |
| Applying for a mortgage or refinancing an existing mortgage | 68 |
| Improper use of your report | 53 |
| Closing an account | 52 |
| Problem with a credit reporting company's investigation into an existing problem | 52 |
| Closing on a mortgage | 50 |
| Problem with a company's investigation into an existing problem | 40 |
| Loan servicing, payments, escrow account | 36 |
| Loan modification,collection,foreclosure | 35 |
| Attempts to collect debt not owed | 18 |
| Took or threatened to take negative or legal action | 15 |
| Problem with a lender or other company charging your account | 14 |
| Problem caused by your funds being low | 9 |
| Credit monitoring or identity theft protection services | 8 |
| Fraud or scam | 7 |
| Written notification about debt | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 67 | 98.5% |
| 2017 | 92 | 100% |
| 2018 | 98 | 100% |
| 2019 | 129 | 100% |
| 2020 | 125 | 100% |
| 2021 | 216 | 100% |
| 2022 | 264 | 100% |
| 2023 | 249 | 100% |
| 2024 | 232 | 100% |
| 2025 | 305 | 100% |
| 2026 | 204 | 100% |
Source: CFPB Consumer Complaint Database
Midfirst Bank in the faster-timely third
Midfirst Bank's 1,981 logged complaints reach a nationwide footprint - 51 states have at least one filing. 46.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-06-25. Timely response 99.9% sits in the upper third of the corpus.
Midfirst Bank answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 20.7% with relief; 78.3% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Midfirst Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Midfirst Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Midfirst Bank (#223 of 342; 99.9% timely; 20.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band