CFPB · Heavy filing volume
Ocwen Financial Corporation
37.6K CFPB complaints (heavy-volume third) · 62 states · top issue Loan modification,collection,foreclosure.
Ocwen Financial Corporation is in the heavy-volume third with 37.6K CFPB complaints (ranks #24 of 342). Timely 98.5% · relief 4.6% · top product Mortgage. Allegations, not findings.
- Heavy filing volume
- +1523.1% filings 2011 to 2026
CFPB relief outcome brief
CCDB company ocwen-financial-corporation
4.6% relief · 98.5% timely · 37.6K filings · Mortgage
Same-product relief peers
Nearest relief peer: Land Home Financial Services (4.6% relief)
Ocwen Financial Corporation closes 4.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Ocwen Financial Corporation scores strongest on timely response (97/100 percentile-benchmarked) and weakest on relief provided (21/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
21 / 100 percentile-benchmarked
4.6% of complaints closed with relief to the consumer
Timely response
97 / 100 percentile-benchmarked
98.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
85 / 100 percentile-benchmarked
91.8% of complaints closed with an explanation to the consumer
How 37.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ocwen Financial Corporation complaint mix by product
- Mortgage 35K 93.9% – 5% relief
- Debt collection 1K 2.9% – 1% relief
- Credit reporting, 769 2.0% – 2% relief
- Credit reporting 280 0.7% – 1% relief
- Bank account 62 0.2% – 5% relief
- Credit reporting 42 0.1% – 2% relief
- Consumer Loan 32 0.1% – 6% relief
Heavy-volume mix: how Ocwen Financial Corporation's 37.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 35.2K |
| Debt collection | 1.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 769 |
| Credit reporting or other personal consumer reports | 280 |
| Bank account or service | 62 |
| Credit reporting | 42 |
| Consumer Loan | 32 |
| Money transfer, virtual currency, or money service | 28 |
| Debt or credit management | 15 |
| Credit card or prepaid card | 8 |
| Credit card | 7 |
| Checking or savings account | 7 |
| Payday loan, title loan, or personal loan | 6 |
| Other financial service | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Student loan | 2 |
| Money transfers | 2 |
| Vehicle loan or lease | 2 |
| Payday loan | 1 |
Nationwide filing states for Ocwen Financial Corporation
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 16.9% of this company's filings
Ocwen Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 844
- +1523.1% vs 2011
Volume vs. relief
Where Ocwen Financial Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Ocwen Financial Corporation files more complaint volume than 93% of them, and closes complaints with relief more often than 55% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 37,614 · Closed with relief: 4.6%
Top States
| State | Complaints |
|---|---|
| CA | 6.3K |
| FL | 3.9K |
| TX | 2.5K |
| NY | 2.4K |
| NJ | 1.8K |
| GA | 1.7K |
| PA | 1.5K |
| MD | 1.4K |
| IL | 1.2K |
| VA | 1.1K |
| OH | 993 |
| MI | 991 |
| MA | 958 |
| NC | 841 |
| AZ | 810 |
| WA | 764 |
| CO | 707 |
| CT | 507 |
| MO | 483 |
| TN | 475 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 11.1K |
| Loan servicing, payments, escrow account | 9.6K |
| Trouble during payment process | 5.2K |
| Struggling to pay mortgage | 5.0K |
| Incorrect information on your report | 979 |
| Other | 808 |
| Settlement process and costs | 795 |
| Applying for a mortgage or refinancing an existing mortgage | 703 |
| Application, originator, mortgage broker | 687 |
| Closing on a mortgage | 621 |
| Credit decision / Underwriting | 323 |
| Problem with a credit reporting company's investigation into an existing problem | 253 |
| Cont'd attempts collect debt not owed | 232 |
| Disclosure verification of debt | 184 |
| Attempts to collect debt not owed | 163 |
| False statements or representation | 162 |
| Written notification about debt | 104 |
| Took or threatened to take negative or legal action | 102 |
| Problem with a company's investigation into an existing problem | 92 |
| Communication tactics | 86 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 52 | 90.4% |
| 2012 | 3.7K | 98.1% |
| 2013 | 4.8K | 99.7% |
| 2014 | 6.3K | 94.8% |
| 2015 | 4.9K | 97.5% |
| 2016 | 3.5K | 100% |
| 2017 | 2.5K | 100% |
| 2018 | 1.6K | 100% |
| 2019 | 1.7K | 99.9% |
| 2020 | 1.7K | 99.9% |
| 2021 | 1.4K | 100% |
| 2022 | 1.3K | 100% |
| 2023 | 1.1K | 99.9% |
| 2024 | 1.1K | 100% |
| 2025 | 1.3K | 99.8% |
| 2026 | 844 | 100% |
Source: CFPB Consumer Complaint Database
Ocwen Financial Corporation in the heavy-volume third
Ocwen Financial Corporation's 37,614 logged complaints reach a nationwide footprint - 62 states have at least one filing. Only 25.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#24 of 342).
Ocwen Financial Corporation answers 98.5% of complaints inside the CFPB's tracked window and closes 91.8% with a written explanation. 4.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ocwen Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ocwen Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 37.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ocwen Financial Corporation (#24 of 342; 98.5% timely; 4.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume