Ocwen Financial Corporation
37.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ocwen Financial Corporation complaint mix by product
- Mortgage 35K 93.9% – 5% relief
- Debt collection 1K 2.9% – 1% relief
- Credit reporting, 769 2.0% – 2% relief
- Credit reporting 280 0.7% – 1% relief
- Bank account 62 0.2% – 5% relief
- Credit reporting 42 0.1% – 2% relief
- Consumer Loan 32 0.1% – 6% relief
How Ocwen Financial Corporation's 37.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 35.2K |
| Debt collection | 1.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 769 |
| Credit reporting or other personal consumer reports | 280 |
| Bank account or service | 62 |
| Credit reporting | 42 |
| Consumer Loan | 32 |
| Money transfer, virtual currency, or money service | 28 |
| Debt or credit management | 15 |
| Credit card or prepaid card | 8 |
| Credit card | 7 |
| Checking or savings account | 7 |
| Payday loan, title loan, or personal loan | 6 |
| Other financial service | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Student loan | 2 |
| Money transfers | 2 |
| Vehicle loan or lease | 2 |
| Payday loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 6.3K |
| FL | 3.9K |
| TX | 2.5K |
| NY | 2.4K |
| NJ | 1.8K |
| GA | 1.7K |
| PA | 1.5K |
| MD | 1.4K |
| IL | 1.2K |
| VA | 1.1K |
| OH | 993 |
| MI | 991 |
| MA | 958 |
| NC | 841 |
| AZ | 810 |
| WA | 764 |
| CO | 707 |
| CT | 507 |
| MO | 483 |
| TN | 475 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 11.1K |
| Loan servicing, payments, escrow account | 9.6K |
| Trouble during payment process | 5.2K |
| Struggling to pay mortgage | 5.0K |
| Incorrect information on your report | 979 |
| Other | 808 |
| Settlement process and costs | 795 |
| Applying for a mortgage or refinancing an existing mortgage | 703 |
| Application, originator, mortgage broker | 687 |
| Closing on a mortgage | 621 |
| Credit decision / Underwriting | 323 |
| Problem with a credit reporting company's investigation into an existing problem | 253 |
| Cont'd attempts collect debt not owed | 232 |
| Disclosure verification of debt | 184 |
| Attempts to collect debt not owed | 163 |
| False statements or representation | 162 |
| Written notification about debt | 104 |
| Took or threatened to take negative or legal action | 102 |
| Problem with a company's investigation into an existing problem | 92 |
| Communication tactics | 86 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 52 | 90.4% |
| 2012 | 3.7K | 98.1% |
| 2013 | 4.8K | 99.7% |
| 2014 | 6.3K | 94.8% |
| 2015 | 4.9K | 97.5% |
| 2016 | 3.5K | 100% |
| 2017 | 2.5K | 100% |
| 2018 | 1.6K | 100% |
| 2019 | 1.7K | 99.9% |
| 2020 | 1.7K | 99.9% |
| 2021 | 1.4K | 100% |
| 2022 | 1.3K | 100% |
| 2023 | 1.1K | 99.9% |
| 2024 | 1.1K | 100% |
| 2025 | 1.3K | 99.8% |
| 2026 | 844 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Ocwen Financial Corporation
Ocwen Financial Corporation's 37,614 logged complaints reach a nationwide footprint - 62 states have at least one filing on record. Only 25.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
Ocwen Financial Corporation answers 98.5% of complaints inside the CFPB's tracked window and closes 91.8% with a written explanation. 4.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ocwen Financial Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Ocwen Financial Corporation have?
37,614, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Ocwen Financial Corporation respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Ocwen Financial Corporation?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.