CFPB · Single-product concentration
Rocket Mortgage, LLC
8.0K CFPB complaints · 85.2% in "Mortgage" · top issue Trouble during payment process.
Rocket Mortgage, LLC: 85.2% of 8.0K CFPB complaints sit in "Mortgage". Timely 99.5% · relief 3.7%. Allegations, not findings.
- Single-product concentration
- +214400% filings 2011 to 2026
CFPB relief outcome brief
CCDB company rocket-mortgage-llc
3.7% relief · 99.5% timely · 8.0K filings · Mortgage
Same-product relief peers
Nearest relief peer: Watermark Capital, Inc. (3.7% relief)
Rocket Mortgage, LLC closes 3.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Rocket Mortgage, LLC scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (17/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
17 / 100 percentile-benchmarked
3.7% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
94% of complaints closed with an explanation to the consumer
Most of Rocket Mortgage, LLC's 8.0K filings include narrative text
47.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rocket Mortgage, LLC complaint mix by product
- Mortgage 7K 85.8% – 4% relief
- Credit reporting 553 6.9% – 0% relief
- Credit reporting, 439 5.5% – 1% relief
- Debt collection 115 1.4% – 2% relief
- Consumer Loan 12 0.2% – 0% relief
- Payday loan, 10 0.1% – 0% relief
- Money transfer, 9 0.1% – 0% relief
Heavy-volume mix: how Rocket Mortgage, LLC's 8.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6.9K |
| Credit reporting or other personal consumer reports | 553 |
| Credit reporting, credit repair services, or other personal consumer reports | 439 |
| Debt collection | 115 |
| Consumer Loan | 12 |
| Payday loan, title loan, or personal loan | 10 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting | 9 |
| Debt or credit management | 8 |
| Credit card | 7 |
| Payday loan | 6 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Bank account or service | 5 |
| Credit card or prepaid card | 4 |
| Checking or savings account | 3 |
| Money transfers | 1 |
Nationwide filing states for Rocket Mortgage, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 10.9% of this company's filings
Rocket Mortgage, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.1K
- +214400% vs 2011
Volume vs. relief
Where Rocket Mortgage, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Rocket Mortgage, LLC files more complaint volume than 76% of them, and closes complaints with relief more often than 52% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 8,037 · Closed with relief: 3.7%
Top States
| State | Complaints |
|---|---|
| CA | 877 |
| FL | 790 |
| TX | 661 |
| GA | 452 |
| NY | 381 |
| PA | 309 |
| NC | 294 |
| NJ | 292 |
| IL | 269 |
| OH | 269 |
| MI | 259 |
| MD | 253 |
| VA | 229 |
| CO | 172 |
| AZ | 164 |
| WA | 157 |
| SC | 154 |
| TN | 140 |
| MA | 116 |
| IN | 115 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.3K |
| Applying for a mortgage or refinancing an existing mortgage | 1.6K |
| Struggling to pay mortgage | 779 |
| Closing on a mortgage | 696 |
| Application, originator, mortgage broker | 637 |
| Improper use of your report | 495 |
| Incorrect information on your report | 471 |
| Loan servicing, payments, escrow account | 256 |
| Problem with a company's investigation into an existing problem | 149 |
| Credit decision / Underwriting | 124 |
| Loan modification,collection,foreclosure | 122 |
| Settlement process and costs | 122 |
| Problem with a credit reporting company's investigation into an existing problem | 62 |
| Attempts to collect debt not owed | 40 |
| Took or threatened to take negative or legal action | 29 |
| Written notification about debt | 19 |
| Credit monitoring or identity theft protection services | 17 |
| Problem with fraud alerts or security freezes | 12 |
| Unable to get your credit report or credit score | 12 |
| Communication tactics | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 113 | 94.7% |
| 2013 | 206 | 97.1% |
| 2014 | 218 | 95.9% |
| 2015 | 322 | 98.4% |
| 2016 | 358 | 100% |
| 2017 | 291 | 99.7% |
| 2018 | 353 | 98.3% |
| 2019 | 366 | 99.7% |
| 2020 | 641 | 100% |
| 2021 | 653 | 99.7% |
| 2022 | 591 | 99.5% |
| 2023 | 463 | 100% |
| 2024 | 440 | 99.8% |
| 2025 | 876 | 99.9% |
| 2026 | 2.1K | 100% |
Source: CFPB Consumer Complaint Database
Rocket Mortgage, LLC filings cluster in one product
Rocket Mortgage, LLC's 8,037 logged complaints reach a nationwide footprint - 54 states have at least one filing. 47.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26.
Rocket Mortgage, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 94% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rocket Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Rocket Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Rocket Mortgage, LLC (#82 of 342; 99.5% timely; 3.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration