CFPB · Single-product concentration
Rocket Mortgage, LLC
8.0K CFPB complaints · 85.2% in "Mortgage" · top issue Trouble during payment process.
Rocket Mortgage, LLC: 85.2% of 8.0K CFPB complaints sit in "Mortgage". Timely 99.5% · relief 3.7%. Allegations, not findings.
- Volume rank #82 of 342
- Single-product concentration
- +214400% filings 2011 to 2026
CFPB relief outcome brief
CCDB company rocket-mortgage-llc
3.7% relief · 99.5% timely · 8.0K filings · Mortgage
Same-product relief peers
Nearest relief peer: Watermark Capital, Inc. (3.7% relief)
Rocket Mortgage, LLC closes 3.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Rocket Mortgage, LLC's 8.0K filings include narrative text
47.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rocket Mortgage, LLC complaint mix by product
- Mortgage 7K 85.8% – 4% relief
- Credit reporting 553 6.9% – 0% relief
- Credit reporting, 439 5.5% – 1% relief
- Debt collection 115 1.4% – 2% relief
- Consumer Loan 12 0.2% – 0% relief
- Payday loan, 10 0.1% – 0% relief
- Money transfer, 9 0.1% – 0% relief
Heavy-volume mix: how Rocket Mortgage, LLC's 8.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6.9K |
| Credit reporting or other personal consumer reports | 553 |
| Credit reporting, credit repair services, or other personal consumer reports | 439 |
| Debt collection | 115 |
| Consumer Loan | 12 |
| Payday loan, title loan, or personal loan | 10 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting | 9 |
| Debt or credit management | 8 |
| Credit card | 7 |
| Payday loan | 6 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Bank account or service | 5 |
| Credit card or prepaid card | 4 |
| Checking or savings account | 3 |
| Money transfers | 1 |
Nationwide filing states for Rocket Mortgage, LLC
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 10.9% of this company's filings
Rocket Mortgage, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2.1K
- +214400% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 877 |
| FL | 790 |
| TX | 661 |
| GA | 452 |
| NY | 381 |
| PA | 309 |
| NC | 294 |
| NJ | 292 |
| IL | 269 |
| OH | 269 |
| MI | 259 |
| MD | 253 |
| VA | 229 |
| CO | 172 |
| AZ | 164 |
| WA | 157 |
| SC | 154 |
| TN | 140 |
| MA | 116 |
| IN | 115 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.3K |
| Applying for a mortgage or refinancing an existing mortgage | 1.6K |
| Struggling to pay mortgage | 779 |
| Closing on a mortgage | 696 |
| Application, originator, mortgage broker | 637 |
| Improper use of your report | 495 |
| Incorrect information on your report | 471 |
| Loan servicing, payments, escrow account | 256 |
| Problem with a company's investigation into an existing problem | 149 |
| Credit decision / Underwriting | 124 |
| Loan modification,collection,foreclosure | 122 |
| Settlement process and costs | 122 |
| Problem with a credit reporting company's investigation into an existing problem | 62 |
| Attempts to collect debt not owed | 40 |
| Took or threatened to take negative or legal action | 29 |
| Written notification about debt | 19 |
| Credit monitoring or identity theft protection services | 17 |
| Problem with fraud alerts or security freezes | 12 |
| Unable to get your credit report or credit score | 12 |
| Communication tactics | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 113 | 94.7% |
| 2013 | 206 | 97.1% |
| 2014 | 218 | 95.9% |
| 2015 | 322 | 98.4% |
| 2016 | 358 | 100% |
| 2017 | 291 | 99.7% |
| 2018 | 353 | 98.3% |
| 2019 | 366 | 99.7% |
| 2020 | 641 | 100% |
| 2021 | 653 | 99.7% |
| 2022 | 591 | 99.5% |
| 2023 | 463 | 100% |
| 2024 | 440 | 99.8% |
| 2025 | 876 | 99.9% |
| 2026 | 2.1K | 100% |
Source: CFPB Consumer Complaint Database
Rocket Mortgage, LLC filings cluster in one product
Rocket Mortgage, LLC's 8,037 logged complaints reach a nationwide footprint - 54 states have at least one filing. 47.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2011 through 2026-06-26.
Rocket Mortgage, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 94% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rocket Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Rocket Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Rocket Mortgage, LLC (#82 of 342; 99.5% timely; 3.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration