Rocket Mortgage, LLC
8.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rocket Mortgage, LLC complaint mix by product
- Mortgage 7K 85.8% – 4% relief
- Credit reporting 553 6.9% – 0% relief
- Credit reporting, 439 5.5% – 1% relief
- Debt collection 115 1.4% – 2% relief
- Consumer Loan 12 0.2% – 0% relief
- Payday loan, 10 0.1% – 0% relief
- Money transfer, 9 0.1% – 0% relief
How Rocket Mortgage, LLC's 8.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6.9K |
| Credit reporting or other personal consumer reports | 553 |
| Credit reporting, credit repair services, or other personal consumer reports | 439 |
| Debt collection | 115 |
| Consumer Loan | 12 |
| Payday loan, title loan, or personal loan | 10 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting | 9 |
| Debt or credit management | 8 |
| Credit card | 7 |
| Payday loan | 6 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Bank account or service | 5 |
| Credit card or prepaid card | 4 |
| Checking or savings account | 3 |
| Money transfers | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 877 |
| FL | 790 |
| TX | 661 |
| GA | 452 |
| NY | 381 |
| PA | 309 |
| NC | 294 |
| NJ | 292 |
| IL | 269 |
| OH | 269 |
| MI | 259 |
| MD | 253 |
| VA | 229 |
| CO | 172 |
| AZ | 164 |
| WA | 157 |
| SC | 154 |
| TN | 140 |
| MA | 116 |
| IN | 115 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 2.3K |
| Applying for a mortgage or refinancing an existing mortgage | 1.6K |
| Struggling to pay mortgage | 779 |
| Closing on a mortgage | 696 |
| Application, originator, mortgage broker | 637 |
| Improper use of your report | 495 |
| Incorrect information on your report | 471 |
| Loan servicing, payments, escrow account | 256 |
| Problem with a company's investigation into an existing problem | 149 |
| Credit decision / Underwriting | 124 |
| Loan modification,collection,foreclosure | 122 |
| Settlement process and costs | 122 |
| Problem with a credit reporting company's investigation into an existing problem | 62 |
| Attempts to collect debt not owed | 40 |
| Took or threatened to take negative or legal action | 29 |
| Written notification about debt | 19 |
| Credit monitoring or identity theft protection services | 17 |
| Problem with fraud alerts or security freezes | 12 |
| Unable to get your credit report or credit score | 12 |
| Communication tactics | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 113 | 94.7% |
| 2013 | 206 | 97.1% |
| 2014 | 218 | 95.9% |
| 2015 | 322 | 98.4% |
| 2016 | 358 | 100% |
| 2017 | 291 | 99.7% |
| 2018 | 353 | 98.3% |
| 2019 | 366 | 99.7% |
| 2020 | 641 | 100% |
| 2021 | 653 | 99.7% |
| 2022 | 591 | 99.5% |
| 2023 | 463 | 100% |
| 2024 | 440 | 99.8% |
| 2025 | 876 | 99.9% |
| 2026 | 2.1K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Rocket Mortgage, LLC
Rocket Mortgage, LLC's 8,037 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. 47.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2011 through 2026-06-26.
Rocket Mortgage, LLC answers 99.5% of complaints inside the CFPB's tracked window and closes 94% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rocket Mortgage, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Rocket Mortgage, LLC have?
8,037, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Rocket Mortgage, LLC respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Rocket Mortgage, LLC?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.