Total complaints
5.1K
Filed since 2011
2026 data Public-data reference. official source
Rocket Mortgage, LLC
5.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5.1K consumer complaints filed with the CFPB
This profile shows Rocket Mortgage, LLC's complaint history from CFPB public records. 5,092 consumers have filed complaints since 2011. The company has a 99.3% timely response rate and has provided relief in 4.4% of cases.
5.1K
Total Complaints
99.3%
Timely Response
5%
Disputed
4.4%
Relief Provided
52
States Active
2011
Since
Timely response
99.3%
CFPB-tracked response window
Relief rate
4.4%
Closed with monetary or non-monetary relief
Timely response rate 99.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 4.4%
Industry median
Share closed with monetary or non-monetary relief.
Rocket Mortgage, LLC complaint mix by product
- Mortgage 4K 84.9% – 5% relief
- Credit reporting, 336 6.6% – 1% relief
- Credit reporting 330 6.5% – 0% relief
- Debt collection 73 1.4% – 1% relief
- Consumer Loan 10 0.2% – 0% relief
- Payday loan, 9 0.2% – 0% relief
- Credit reporting 8 0.2% – 0% relief
How Rocket Mortgage, LLC's 5.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 336 |
| Credit reporting or other personal consumer reports | 330 |
| Debt collection | 73 |
| Consumer Loan | 10 |
| Payday loan, title loan, or personal loan | 9 |
| Credit reporting | 8 |
| Debt or credit management | 6 |
| Credit card | 5 |
| Payday loan | 5 |
| Bank account or service | 5 |
| Credit card or prepaid card | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Money transfer, virtual currency, or money service | 3 |
| Checking or savings account | 2 |
| Money transfers | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 503 |
| CA | 501 |
| TX | 376 |
| GA | 282 |
| NY | 248 |
| PA | 210 |
| NJ | 194 |
| NC | 193 |
| MI | 177 |
| OH | 172 |
| IL | 165 |
| VA | 154 |
| MD | 148 |
| AZ | 108 |
| SC | 104 |
| CO | 103 |
| WA | 91 |
| TN | 84 |
| IN | 83 |
| MO | 78 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.2K |
| Applying for a mortgage or refinancing an existing mortgage | 997 |
| Application, originator, mortgage broker | 562 |
| Struggling to pay mortgage | 407 |
| Closing on a mortgage | 385 |
| Improper use of your report | 382 |
| Incorrect information on your report | 290 |
| Loan servicing, payments, escrow account | 229 |
| Loan modification,collection,foreclosure | 116 |
| Credit decision / Underwriting | 113 |
| Settlement process and costs | 97 |
| Problem with a company's investigation into an existing problem | 63 |
| Problem with a credit reporting company's investigation into an existing problem | 44 |
| Attempts to collect debt not owed | 25 |
| Written notification about debt | 14 |
| Communication tactics | 9 |
| Took or threatened to take negative or legal action | 9 |
| Other | 8 |
| Credit monitoring or identity theft protection services | 8 |
| Problem with fraud alerts or security freezes | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 115 | 94.8% |
| 2013 | 207 | 97.1% |
| 2014 | 218 | 95.9% |
| 2015 | 264 | 98.5% |
| 2016 | 287 | 100% |
| 2017 | 236 | 99.6% |
| 2018 | 263 | 98.1% |
| 2019 | 248 | 100% |
| 2020 | 431 | 100% |
| 2021 | 432 | 99.8% |
| 2022 | 418 | 99.5% |
| 2023 | 300 | 100% |
| 2024 | 289 | 99.7% |
| 2025 | 600 | 100% |
| 2026 | 783 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Rocket Mortgage, LLC
Rocket Mortgage, LLC has accumulated 5,092 consumer complaints in the CFPB public database, with filings active across 52 U.S. states. Of those submissions, 1,696 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Rocket Mortgage, LLC reports a 99.3% timely-response rate and has closed 93.8% of cases with a written explanation to the consumer. 4.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 5% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Rocket Mortgage, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Rocket Mortgage, LLC have?
Rocket Mortgage, LLC has received 5,092 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Rocket Mortgage, LLC respond to complaints on time?
Rocket Mortgage, LLC has a 99.3% timely response rate to CFPB complaints.
What is the most common complaint about Rocket Mortgage, LLC?
The most common issue reported against Rocket Mortgage, LLC is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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