M&T Bank Corporation
9.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
M&T Bank Corporation complaint mix by product
- Mortgage 4K 44.9% – 15% relief
- Checking or 3K 28.8% – 29% relief
- Bank account 1K 11.1% – 19% relief
- Credit reporting 502 5.5% – 6% relief
- Credit reporting, 343 3.8% – 16% relief
- Debt collection 283 3.1% – 11% relief
- Vehicle loan 265 2.9% – 17% relief
How M&T Bank Corporation's 9.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 4.1K |
| Checking or savings account | 2.6K |
| Bank account or service | 1.0K |
| Credit reporting or other personal consumer reports | 502 |
| Credit reporting, credit repair services, or other personal consumer reports | 343 |
| Debt collection | 283 |
| Vehicle loan or lease | 265 |
| Money transfer, virtual currency, or money service | 176 |
| Credit card | 175 |
| Consumer Loan | 146 |
| Credit card or prepaid card | 126 |
| Payday loan, title loan, or personal loan | 68 |
| Payday loan, title loan, personal loan, or advance loan | 49 |
| Debt or credit management | 9 |
| Credit reporting | 6 |
| Money transfers | 6 |
| Student loan | 4 |
| Prepaid card | 2 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 1.9K |
| MD | 1.5K |
| PA | 837 |
| NJ | 691 |
| FL | 521 |
| CA | 440 |
| TX | 399 |
| CT | 372 |
| DE | 342 |
| VA | 312 |
| GA | 266 |
| MA | 228 |
| IL | 161 |
| NC | 144 |
| OH | 119 |
| WA | 104 |
| AZ | 102 |
| MI | 100 |
| DC | 99 |
| SC | 94 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 1.7K |
| Trouble during payment process | 1.2K |
| Loan servicing, payments, escrow account | 841 |
| Loan modification,collection,foreclosure | 791 |
| Struggling to pay mortgage | 667 |
| Incorrect information on your report | 519 |
| Account opening, closing, or management | 430 |
| Closing an account | 295 |
| Opening an account | 274 |
| Deposits and withdrawals | 264 |
| Improper use of your report | 258 |
| Managing the loan or lease | 207 |
| Problem with a lender or other company charging your account | 206 |
| Applying for a mortgage or refinancing an existing mortgage | 163 |
| Problems caused by my funds being low | 154 |
| Problem caused by your funds being low | 153 |
| Closing on a mortgage | 149 |
| Problem with a company's investigation into an existing problem | 113 |
| Application, originator, mortgage broker | 97 |
| Problem with a credit reporting company's investigation into an existing problem | 89 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 25 | 56% |
| 2012 | 446 | 94.2% |
| 2013 | 550 | 99.6% |
| 2014 | 679 | 99.4% |
| 2015 | 602 | 100% |
| 2016 | 668 | 100% |
| 2017 | 578 | 100% |
| 2018 | 505 | 100% |
| 2019 | 543 | 100% |
| 2020 | 513 | 100% |
| 2021 | 541 | 99.8% |
| 2022 | 736 | 99.9% |
| 2023 | 822 | 100% |
| 2024 | 904 | 100% |
| 2025 | 1.1K | 100% |
| 2026 | 643 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About M&T Bank Corporation
M&T Bank Corporation's 9,897 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. Only 32.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-25.
M&T Bank Corporation answers 99.5% of complaints inside the CFPB's tracked window and closes 79.1% with a written explanation. 19.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about M&T Bank Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does M&T Bank Corporation have?
9,897, per the CFPB's public complaint count for this company (see the full breakdown above).
Does M&T Bank Corporation respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about M&T Bank Corporation?
"Managing an account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.