Total complaints
3.4K
Filed since 2012
2026 data Public-data reference. official source
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
3.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3.4K consumer complaints filed with the CFPB
This profile shows Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)'s complaint history from CFPB public records. 3,440 consumers have filed complaints since 2012. The company has a 98.4% timely response rate and has provided relief in 0.4% of cases.
3.4K
Total Complaints
98.4%
Timely Response
11.3%
Disputed
0.4%
Relief Provided
53
States Active
2012
Since
Timely response
98.4%
CFPB-tracked response window
Relief rate
0.4%
Closed with monetary or non-monetary relief
Timely response rate 98.4%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.4%
Industry median
Share closed with monetary or non-monetary relief.
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) complaint mix by product
- Mortgage 3K 91.0% – 0% relief
- Debt collection 179 5.2% – 0% relief
- Credit reporting, 99 2.9% – 0% relief
- Credit reporting 13 0.4% – 0% relief
- Payday loan 7 0.2% – 0% relief
- Payday loan, 6 0.2% – 0% relief
- Bank account 5 0.1% – 0% relief
How Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)'s 3.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.1K |
| Debt collection | 179 |
| Credit reporting, credit repair services, or other personal consumer reports | 99 |
| Credit reporting or other personal consumer reports | 13 |
| Payday loan | 7 |
| Payday loan, title loan, or personal loan | 6 |
| Bank account or service | 5 |
| Checking or savings account | 3 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Credit reporting | 1 |
| Student loan | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 641 |
| FL | 406 |
| NY | 259 |
| NJ | 215 |
| GA | 206 |
| PA | 132 |
| IL | 123 |
| VA | 109 |
| MD | 106 |
| TX | 103 |
| AZ | 91 |
| NC | 83 |
| CO | 78 |
| OH | 64 |
| WA | 61 |
| MA | 61 |
| MI | 60 |
| NV | 60 |
| MN | 41 |
| SC | 40 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 849 |
| Struggling to pay mortgage | 669 |
| Loan servicing, payments, escrow account | 667 |
| Trouble during payment process | 633 |
| Incorrect information on your report | 106 |
| Other | 65 |
| Applying for a mortgage or refinancing an existing mortgage | 63 |
| Settlement process and costs | 40 |
| Closing on a mortgage | 39 |
| Cont'd attempts collect debt not owed | 37 |
| Application, originator, mortgage broker | 37 |
| Problem with a credit reporting company's investigation into an existing problem | 30 |
| Attempts to collect debt not owed | 26 |
| Disclosure verification of debt | 25 |
| Written notification about debt | 22 |
| Communication tactics | 20 |
| Took or threatened to take negative or legal action | 18 |
| Credit decision / Underwriting | 18 |
| False statements or representation | 16 |
| Taking/threatening an illegal action | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 101 | 88.1% |
| 2013 | 248 | 95.6% |
| 2014 | 466 | 95.5% |
| 2015 | 389 | 99% |
| 2016 | 411 | 99.5% |
| 2017 | 582 | 100% |
| 2018 | 384 | 100% |
| 2019 | 300 | 100% |
| 2020 | 181 | 99.4% |
| 2021 | 153 | 98.7% |
| 2022 | 148 | 99.3% |
| 2023 | 37 | 100% |
| 2024 | 16 | 100% |
| 2025 | 22 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has accumulated 3,440 consumer complaints in the CFPB public database, with filings active across 53 U.S. states. Of those submissions, 771 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-02, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) reports a 98.4% timely-response rate and has closed 97.6% of cases with a written explanation to the consumer. 0.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 11.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Loan modification,collection,foreclosure".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) have?
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has received 3,440 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) respond to complaints on time?
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) has a 98.4% timely response rate to CFPB complaints.
What is the most common complaint about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
The most common issue reported against Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) is "Loan modification,collection,foreclosure" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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