CFPB · Single-product concentration

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)

4.0K CFPB complaints · 90.2% in "Mortgage" · top issue Loan modification,collection,foreclosure.

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4.0K CFPB complaints

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC): 90.2% of 4.0K CFPB complaints sit in "Mortgage". Timely 98.6% · relief 0.3%. Allegations, not findings.

  • Volume rank #133 of 342
  • Single-product concentration
  • -86.1% filings 2012 to 2026

CFPB relief outcome brief

CCDB company community-loan-servicing-llc-formerly-known-as-bayview-loan-servicing-llc

0.3% relief · 98.6% timely · 4.0K filings · Mortgage

Same-product relief peers

Nearest relief peer: Arbor Residential Mortgage LLC (0.3% relief)

Community Loan Servicing, LL…0.3%HCFS Healthcare Financial Se…0%Ability Recovery Services, L…0.5%Source Receivables Managemen…2%First National Bank of Omaha21.6%
Closed-with-relief % among Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) and nearest filing-volume peers

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 4.0K complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

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Timely response rate 98.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.3%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) complaint mix by product

Total complaints: 4.0K

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 4.0K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 3,634 complaints (90.5%), resolution 0.4% Mortgage 90.5% Debt collection: 207 complaints (5.2%), resolution 0.0% Credit reporting,: 136 complaints (3.4%), resolution 0.0% Credit reporting: 21 complaints (0.5%), resolution 0.0% Payday loan: 7 complaints (0.2%), resolution 0.0% Payday loan,: 6 complaints (0.1%), resolution 0.0% Bank account: 5 complaints (0.1%), resolution 0.0%
  • Mortgage 4K 90.5% – 0% relief
  • Debt collection 207 5.2% – 0% relief
  • Credit reporting, 136 3.4% – 0% relief
  • Credit reporting 21 0.5% – 0% relief
  • Payday loan 7 0.2% – 0% relief
  • Payday loan, 6 0.1% – 0% relief
  • Bank account 5 0.1% – 0% relief

How Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)'s 4.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 3.6K
Debt collection 207
Credit reporting, credit repair services, or other personal consumer reports 136
Credit reporting or other personal consumer reports 21
Payday loan 7
Payday loan, title loan, or personal loan 6
Bank account or service 5
Checking or savings account 3
Consumer Loan 2
Credit card or prepaid card 2
Money transfer, virtual currency, or money service 2
Debt or credit management 1
Student loan 1
Credit reporting 1

Nationwide filing states for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)

Top states by attributed CFPB complaint volume for this company

Nationwide footprint
Leading state
CA
19% of this company's filings
CA767FL502NY293GA238NJ236IL149PA148VA128

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2026
14
-86.1% vs 2012
0200400600800 20122014201620182020202220242026 14

Top States

State Complaints
CA 767
FL 502
NY 293
GA 238
NJ 236
IL 149
PA 148
VA 128
MD 126
TX 121
AZ 120
NC 96
CO 85
OH 75
MA 73
WA 71
NV 68
MI 66
MN 50
MO 47

Top Issues

Issue Complaints
Loan modification,collection,foreclosure 910
Struggling to pay mortgage 830
Trouble during payment process 791
Loan servicing, payments, escrow account 744
Incorrect information on your report 150
Applying for a mortgage or refinancing an existing mortgage 79
Other 65
Closing on a mortgage 57
Settlement process and costs 44
Cont'd attempts collect debt not owed 43
Application, originator, mortgage broker 42
Problem with a credit reporting company's investigation into an existing problem 39
Attempts to collect debt not owed 36
Disclosure verification of debt 25
Took or threatened to take negative or legal action 23
Written notification about debt 23
Credit decision / Underwriting 21
Communication tactics 20
False statements or representation 19
Taking/threatening an illegal action 13

Yearly Trend

Year Complaints Timely
2012 101 88.1%
2013 248 95.6%
2014 466 95.5%
2015 437 99.1%
2016 493 99.6%
2017 688 100%
2018 462 100%
2019 383 100%
2020 241 99.2%
2021 209 99%
2022 173 99.4%
2023 51 100%
2024 27 100%
2025 35 100%
2026 14 100%

Source: CFPB Consumer Complaint Database

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) filings cluster in one product

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)'s 4,028 logged complaints reach a nationwide footprint - 54 states have at least one filing. Only 33.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-19.

Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) answers 98.6% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC).

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 4.0K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) (#133 of 342; 98.6% timely; 0.3% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration