Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
4.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) complaint mix by product
- Mortgage 4K 90.5% – 0% relief
- Debt collection 207 5.2% – 0% relief
- Credit reporting, 136 3.4% – 0% relief
- Credit reporting 21 0.5% – 0% relief
- Payday loan 7 0.2% – 0% relief
- Payday loan, 6 0.1% – 0% relief
- Bank account 5 0.1% – 0% relief
How Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)'s 4.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 3.6K |
| Debt collection | 207 |
| Credit reporting, credit repair services, or other personal consumer reports | 136 |
| Credit reporting or other personal consumer reports | 21 |
| Payday loan | 7 |
| Payday loan, title loan, or personal loan | 6 |
| Bank account or service | 5 |
| Checking or savings account | 3 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Debt or credit management | 1 |
| Student loan | 1 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 767 |
| FL | 502 |
| NY | 293 |
| GA | 238 |
| NJ | 236 |
| IL | 149 |
| PA | 148 |
| VA | 128 |
| MD | 126 |
| TX | 121 |
| AZ | 120 |
| NC | 96 |
| CO | 85 |
| OH | 75 |
| MA | 73 |
| WA | 71 |
| NV | 68 |
| MI | 66 |
| MN | 50 |
| MO | 47 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 910 |
| Struggling to pay mortgage | 830 |
| Trouble during payment process | 791 |
| Loan servicing, payments, escrow account | 744 |
| Incorrect information on your report | 150 |
| Applying for a mortgage or refinancing an existing mortgage | 79 |
| Other | 65 |
| Closing on a mortgage | 57 |
| Settlement process and costs | 44 |
| Cont'd attempts collect debt not owed | 43 |
| Application, originator, mortgage broker | 42 |
| Problem with a credit reporting company's investigation into an existing problem | 39 |
| Attempts to collect debt not owed | 36 |
| Disclosure verification of debt | 25 |
| Took or threatened to take negative or legal action | 23 |
| Written notification about debt | 23 |
| Credit decision / Underwriting | 21 |
| Communication tactics | 20 |
| False statements or representation | 19 |
| Taking/threatening an illegal action | 13 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 101 | 88.1% |
| 2013 | 248 | 95.6% |
| 2014 | 466 | 95.5% |
| 2015 | 437 | 99.1% |
| 2016 | 493 | 99.6% |
| 2017 | 688 | 100% |
| 2018 | 462 | 100% |
| 2019 | 383 | 100% |
| 2020 | 241 | 99.2% |
| 2021 | 209 | 99% |
| 2022 | 173 | 99.4% |
| 2023 | 51 | 100% |
| 2024 | 27 | 100% |
| 2025 | 35 | 100% |
| 2026 | 14 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)'s 4,028 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. Only 33.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-05-19.
Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) answers 98.6% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC).
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) have?
4,028, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) respond to complaints on time?
98.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC)?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.