CFPB · Heavy filing volume
U.S. Bancorp
48.4K CFPB complaints (heavy-volume third) · 60 states · top issue Managing an account.
U.S. Bancorp is in the heavy-volume third with 48.4K CFPB complaints (ranks #17 of 342). Timely 99.8% · relief 33.3% · top product Checking or savings account. Allegations, not findings.
- Heavy filing volume
- +5009.1% filings 2011 to 2026
CFPB relief outcome brief
CCDB company u-s-bancorp
33.3% relief · 99.8% timely · 48.4K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Seacoast Banking Corporation of Florida (34.3% relief)
U.S. Bancorp closes 33.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
U.S. Bancorp scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (38/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
33.3% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
38 / 100 percentile-benchmarked
66.1% of complaints closed with an explanation to the consumer
How 48.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
U.S. Bancorp complaint mix by product
- Checking or 11K 26.6% – 21% relief
- Mortgage 9K 21.0% – 26% relief
- Credit card 7K 16.5% – 43% relief
- Credit card 6K 14.9% – 41% relief
- Bank account 4K 8.8% – 28% relief
- Credit reporting 3K 6.2% – 62% relief
- Credit reporting, 2K 5.9% – 54% relief
Heavy-volume mix: how U.S. Bancorp's 48.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 11.2K |
| Mortgage | 8.9K |
| Credit card or prepaid card | 6.9K |
| Credit card | 6.3K |
| Bank account or service | 3.7K |
| Credit reporting or other personal consumer reports | 2.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.5K |
| Debt collection | 2.0K |
| Prepaid card | 1.2K |
| Money transfer, virtual currency, or money service | 1.0K |
| Vehicle loan or lease | 892 |
| Consumer Loan | 573 |
| Payday loan, title loan, or personal loan | 235 |
| Student loan | 92 |
| Payday loan, title loan, personal loan, or advance loan | 86 |
| Credit reporting | 62 |
| Money transfers | 34 |
| Debt or credit management | 19 |
| Payday loan | 18 |
| Other financial service | 16 |
Nationwide filing states for U.S. Bancorp
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 18.9% of this company's filings
U.S. Bancorp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.4K
- +5009.1% vs 2011
Volume vs. relief
Where U.S. Bancorp sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, U.S. Bancorp files more complaint volume than 95% of them, and closes complaints with relief more often than 92% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 48,351 · Closed with relief: 33.3%
Top States
| State | Complaints |
|---|---|
| CA | 9.1K |
| IL | 2.9K |
| OH | 2.7K |
| FL | 2.5K |
| TX | 2.5K |
| MN | 1.9K |
| CO | 1.8K |
| WA | 1.7K |
| MO | 1.6K |
| NY | 1.4K |
| OR | 1.4K |
| AZ | 1.3K |
| PA | 1.3K |
| NV | 1.1K |
| WI | 1.1K |
| GA | 1.1K |
| TN | 940 |
| MI | 796 |
| NJ | 783 |
| NC | 782 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 6.3K |
| Incorrect information on your report | 2.8K |
| Loan modification,collection,foreclosure | 2.3K |
| Problem with a purchase shown on your statement | 2.0K |
| Trouble during payment process | 1.9K |
| Closing an account | 1.9K |
| Improper use of your report | 1.9K |
| Account opening, closing, or management | 1.6K |
| Loan servicing, payments, escrow account | 1.5K |
| Trouble using the card | 1.5K |
| Opening an account | 1.4K |
| Other features, terms, or problems | 1.3K |
| Problem getting a card or closing an account | 1.2K |
| Struggling to pay mortgage | 1.1K |
| Getting a credit card | 1.0K |
| Deposits and withdrawals | 983 |
| Fees or interest | 900 |
| Problem with a lender or other company charging your account | 834 |
| Problem caused by your funds being low | 792 |
| Closing your account | 696 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 66 | 98.5% |
| 2012 | 1.5K | 98.2% |
| 2013 | 2.0K | 99.2% |
| 2014 | 2.5K | 98.4% |
| 2015 | 2.7K | 99.9% |
| 2016 | 2.6K | 100% |
| 2017 | 2.5K | 100% |
| 2018 | 2.4K | 100% |
| 2019 | 2.5K | 100% |
| 2020 | 4.2K | 100% |
| 2021 | 3.8K | 100% |
| 2022 | 3.8K | 100% |
| 2023 | 4.2K | 100% |
| 2024 | 4.6K | 100% |
| 2025 | 5.6K | 100% |
| 2026 | 3.4K | 100% |
Source: CFPB Consumer Complaint Database
U.S. Bancorp in the heavy-volume third
U.S. Bancorp's 48,351 logged complaints reach a nationwide footprint - 60 states have at least one filing. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#17 of 342).
U.S. Bancorp answers 99.8% of complaints inside the CFPB's tracked window and closes 66.1% with a written explanation. 33.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about U.S. Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for U.S. Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 48.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for U.S. Bancorp (#17 of 342; 99.8% timely; 33.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume