CFPB · Heavy filing volume
U.S. Bancorp
48.4K CFPB complaints (heavy-volume third) · 60 states · top issue Managing an account.
U.S. Bancorp is in the heavy-volume third with 48.4K CFPB complaints (ranks #17 of 342). Timely 99.8% · relief 33.3% · top product Checking or savings account. Allegations, not findings.
- Volume rank #17 of 342
- Heavy filing volume
- +5009.1% filings 2011 to 2026
CFPB relief outcome brief
CCDB company u-s-bancorp
33.3% relief · 99.8% timely · 48.4K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Seacoast Banking Corporation of Florida (34.3% relief)
U.S. Bancorp closes 33.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 48.4K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
U.S. Bancorp complaint mix by product
- Checking or 11K 26.6% – 21% relief
- Mortgage 9K 21.0% – 26% relief
- Credit card 7K 16.5% – 43% relief
- Credit card 6K 14.9% – 41% relief
- Bank account 4K 8.8% – 28% relief
- Credit reporting 3K 6.2% – 62% relief
- Credit reporting, 2K 5.9% – 54% relief
Heavy-volume mix: how U.S. Bancorp's 48.4K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 11.2K |
| Mortgage | 8.9K |
| Credit card or prepaid card | 6.9K |
| Credit card | 6.3K |
| Bank account or service | 3.7K |
| Credit reporting or other personal consumer reports | 2.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.5K |
| Debt collection | 2.0K |
| Prepaid card | 1.2K |
| Money transfer, virtual currency, or money service | 1.0K |
| Vehicle loan or lease | 892 |
| Consumer Loan | 573 |
| Payday loan, title loan, or personal loan | 235 |
| Student loan | 92 |
| Payday loan, title loan, personal loan, or advance loan | 86 |
| Credit reporting | 62 |
| Money transfers | 34 |
| Debt or credit management | 19 |
| Payday loan | 18 |
| Other financial service | 16 |
Nationwide filing states for U.S. Bancorp
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 18.9% of this company's filings
U.S. Bancorp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.4K
- +5009.1% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 9.1K |
| IL | 2.9K |
| OH | 2.7K |
| FL | 2.5K |
| TX | 2.5K |
| MN | 1.9K |
| CO | 1.8K |
| WA | 1.7K |
| MO | 1.6K |
| NY | 1.4K |
| OR | 1.4K |
| AZ | 1.3K |
| PA | 1.3K |
| NV | 1.1K |
| WI | 1.1K |
| GA | 1.1K |
| TN | 940 |
| MI | 796 |
| NJ | 783 |
| NC | 782 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 6.3K |
| Incorrect information on your report | 2.8K |
| Loan modification,collection,foreclosure | 2.3K |
| Problem with a purchase shown on your statement | 2.0K |
| Trouble during payment process | 1.9K |
| Closing an account | 1.9K |
| Improper use of your report | 1.9K |
| Account opening, closing, or management | 1.6K |
| Loan servicing, payments, escrow account | 1.5K |
| Trouble using the card | 1.5K |
| Opening an account | 1.4K |
| Other features, terms, or problems | 1.3K |
| Problem getting a card or closing an account | 1.2K |
| Struggling to pay mortgage | 1.1K |
| Getting a credit card | 1.0K |
| Deposits and withdrawals | 983 |
| Fees or interest | 900 |
| Problem with a lender or other company charging your account | 834 |
| Problem caused by your funds being low | 792 |
| Closing your account | 696 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 66 | 98.5% |
| 2012 | 1.5K | 98.2% |
| 2013 | 2.0K | 99.2% |
| 2014 | 2.5K | 98.4% |
| 2015 | 2.7K | 99.9% |
| 2016 | 2.6K | 100% |
| 2017 | 2.5K | 100% |
| 2018 | 2.4K | 100% |
| 2019 | 2.5K | 100% |
| 2020 | 4.2K | 100% |
| 2021 | 3.8K | 100% |
| 2022 | 3.8K | 100% |
| 2023 | 4.2K | 100% |
| 2024 | 4.6K | 100% |
| 2025 | 5.6K | 100% |
| 2026 | 3.4K | 100% |
Source: CFPB Consumer Complaint Database
U.S. Bancorp in the heavy-volume third
U.S. Bancorp's 48,351 logged complaints reach a nationwide footprint - 60 states have at least one filing. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#17 of 342).
U.S. Bancorp answers 99.8% of complaints inside the CFPB's tracked window and closes 66.1% with a written explanation. 33.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about U.S. Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for U.S. Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 48.4K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for U.S. Bancorp (#17 of 342; 99.8% timely; 33.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume