U.S. Bancorp
48.4K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
U.S. Bancorp complaint mix by product
- Checking or 11K 26.6% – 21% relief
- Mortgage 9K 21.0% – 26% relief
- Credit card 7K 16.5% – 43% relief
- Credit card 6K 14.9% – 41% relief
- Bank account 4K 8.8% – 28% relief
- Credit reporting 3K 6.2% – 62% relief
- Credit reporting, 2K 5.9% – 54% relief
How U.S. Bancorp's 48.4K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 11.2K |
| Mortgage | 8.9K |
| Credit card or prepaid card | 6.9K |
| Credit card | 6.3K |
| Bank account or service | 3.7K |
| Credit reporting or other personal consumer reports | 2.6K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.5K |
| Debt collection | 2.0K |
| Prepaid card | 1.2K |
| Money transfer, virtual currency, or money service | 1.0K |
| Vehicle loan or lease | 892 |
| Consumer Loan | 573 |
| Payday loan, title loan, or personal loan | 235 |
| Student loan | 92 |
| Payday loan, title loan, personal loan, or advance loan | 86 |
| Credit reporting | 62 |
| Money transfers | 34 |
| Debt or credit management | 19 |
| Payday loan | 18 |
| Other financial service | 16 |
Top States
| State | Complaints |
|---|---|
| CA | 9.1K |
| IL | 2.9K |
| OH | 2.7K |
| FL | 2.5K |
| TX | 2.5K |
| MN | 1.9K |
| CO | 1.8K |
| WA | 1.7K |
| MO | 1.6K |
| NY | 1.4K |
| OR | 1.4K |
| AZ | 1.3K |
| PA | 1.3K |
| NV | 1.1K |
| WI | 1.1K |
| GA | 1.1K |
| TN | 940 |
| MI | 796 |
| NJ | 783 |
| NC | 782 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 6.3K |
| Incorrect information on your report | 2.8K |
| Loan modification,collection,foreclosure | 2.3K |
| Problem with a purchase shown on your statement | 2.0K |
| Trouble during payment process | 1.9K |
| Closing an account | 1.9K |
| Improper use of your report | 1.9K |
| Account opening, closing, or management | 1.6K |
| Loan servicing, payments, escrow account | 1.5K |
| Trouble using the card | 1.5K |
| Opening an account | 1.4K |
| Other features, terms, or problems | 1.3K |
| Problem getting a card or closing an account | 1.2K |
| Struggling to pay mortgage | 1.1K |
| Getting a credit card | 1.0K |
| Deposits and withdrawals | 983 |
| Fees or interest | 900 |
| Problem with a lender or other company charging your account | 834 |
| Problem caused by your funds being low | 792 |
| Closing your account | 696 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 66 | 98.5% |
| 2012 | 1.5K | 98.2% |
| 2013 | 2.0K | 99.2% |
| 2014 | 2.5K | 98.4% |
| 2015 | 2.7K | 99.9% |
| 2016 | 2.6K | 100% |
| 2017 | 2.5K | 100% |
| 2018 | 2.4K | 100% |
| 2019 | 2.5K | 100% |
| 2020 | 4.2K | 100% |
| 2021 | 3.8K | 100% |
| 2022 | 3.8K | 100% |
| 2023 | 4.2K | 100% |
| 2024 | 4.6K | 100% |
| 2025 | 5.6K | 100% |
| 2026 | 3.4K | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About U.S. Bancorp
U.S. Bancorp's 48,351 logged complaints reach a nationwide footprint - 60 states have at least one filing on record. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-26.
U.S. Bancorp answers 99.8% of complaints inside the CFPB's tracked window and closes 66.1% with a written explanation. 33.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about U.S. Bancorp.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does U.S. Bancorp have?
48,351, per the CFPB's public complaint count for this company (see the full breakdown above).
Does U.S. Bancorp respond to complaints on time?
99.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about U.S. Bancorp?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.