CFPB · Lower closed-with-relief share
Selene Holdings LLC
3.0K CFPB complaints · 0% relief (low band) · top issue Trouble during payment process.
Selene Holdings LLC closes 0% with relief (lower third) on 3.0K filings. Timely 99.6% · top product Mortgage. Allegations, not findings.
- Lower closed-with-relief share
- +245.1% filings 2020 to 2026
CFPB relief outcome brief
CCDB company selene-holdings-llc
0% relief · 99.6% timely · 3.0K filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Selene Holdings LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Selene Holdings LLC scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
96 / 100 percentile-benchmarked
97.8% of complaints closed with an explanation to the consumer
Most of Selene Holdings LLC's 3.0K filings include narrative text
49.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Selene Holdings LLC complaint mix by product
- Mortgage 3K 89.7% – 0% relief
- Debt collection 111 3.7% – 0% relief
- Credit reporting 109 3.6% – 0% relief
- Credit reporting, 74 2.5% – 0% relief
- Debt or 7 0.2% – 0% relief
- Money transfer, 4 0.1% – 0% relief
- Checking or 3 0.1% – 0% relief
How Selene Holdings LLC's 3.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2.7K |
| Debt collection | 111 |
| Credit reporting or other personal consumer reports | 109 |
| Credit reporting, credit repair services, or other personal consumer reports | 74 |
| Debt or credit management | 7 |
| Money transfer, virtual currency, or money service | 4 |
| Checking or savings account | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Payday loan, title loan, or personal loan | 2 |
Nationwide filing states for Selene Holdings LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 13.7% of this company's filings
Selene Holdings LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 528
- +245.1% vs 2020
Volume vs. relief
Where Selene Holdings LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Selene Holdings LLC files more complaint volume than 52% of them, and closes complaints with relief more often than 0% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,001 · Closed with relief: 0.0%
Top States
| State | Complaints |
|---|---|
| FL | 412 |
| CA | 343 |
| NY | 263 |
| NJ | 202 |
| GA | 183 |
| TX | 162 |
| IL | 141 |
| VA | 114 |
| MD | 112 |
| PA | 103 |
| NC | 79 |
| OH | 63 |
| MA | 58 |
| IN | 51 |
| NV | 51 |
| MI | 50 |
| WA | 50 |
| TN | 49 |
| SC | 44 |
| LA | 43 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1.3K |
| Struggling to pay mortgage | 1.1K |
| Incorrect information on your report | 164 |
| Applying for a mortgage or refinancing an existing mortgage | 96 |
| Closing on a mortgage | 81 |
| Attempts to collect debt not owed | 43 |
| Problem with a company's investigation into an existing problem | 30 |
| Improper use of your report | 24 |
| False statements or representation | 23 |
| Took or threatened to take negative or legal action | 22 |
| Problem with a credit reporting company's investigation into an existing problem | 19 |
| Written notification about debt | 18 |
| Problem with customer service | 4 |
| Threatened to contact someone or share information improperly | 3 |
| Problem with fraud alerts or security freezes | 3 |
| Unable to get your credit report or credit score | 2 |
| Communication tactics | 2 |
| Didn't provide services promised | 2 |
| Other transaction problem | 2 |
| Managing an account | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 153 | 98% |
| 2021 | 243 | 98.4% |
| 2022 | 453 | 99.6% |
| 2023 | 396 | 99.7% |
| 2024 | 475 | 100% |
| 2025 | 753 | 99.9% |
| 2026 | 528 | 100% |
Source: CFPB Consumer Complaint Database
Selene Holdings LLC in the lower-relief third
Selene Holdings LLC's 3,001 logged complaints reach a nationwide footprint - 52 states have at least one filing. 49.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-26. Closed-with-relief 0% sits in the lower third of the corpus.
Selene Holdings LLC closes 0% with monetary or non-monetary relief and answers 99.6% inside the CFPB window; 97.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Mortgage" · top issue "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Selene Holdings LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Selene Holdings LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Selene Holdings LLC (#166 of 342; 99.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share